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Cons: "There was no flight information working. Food was way too less in terms of both quantity and frequency (number of meals)."

Cons: "Seats are not very comfortable. Flight status did not show in the seat monitors."

Pros: "The cabin was nice quiet and peaceful"
Cons: "Flight got delayed but was not informed. Incoming was late so (which captain informed during in alight announcment). ] Im sure AI new well in advance that this flight will be delayed for sure. Should have informed the passengers!"

Cons: "Flight was great. Landing was excellent."

Pros: "Good legroom, comfy seats"
Cons: "No in flight entertainment, an hour delay"

Pros: "On time on both ends, good tea; very calm"

Cons: "Leg room was poor. All the aisle and window seats were being sold at extra rates. Entertainment system was pre-historic with very limited choices. Food was bland and nothing appealing. The staff, for most part was invisible. They appeared during the serving of the meals and then vanished."

Pros: "One hour flight ,there was no problem.4 O’clock snack was good."
Cons: "Too much delay Of the flight without giving a reason is irritating & all the programmes get upset."

Pros: "Delicious food Comfortable seats Great service And good films!"
Cons: "Nothing"

Pros: "Seats"
Cons: "Food and comfort"

Pros: "Timeliness"
Cons: "Nothing exceptional"

Pros: "It was pleasant short journey even though we were delayed an additional 20 minutes in the air due to weather. This was out of the airlines control."
Cons: "Nothing"

Pros: "The Cabin Crew"
Cons: "Improve entertainment content"

Cons: "Late. No announcements or changes at gate when late."

Cons: "All my check-in bags were missing and they handled the complaints really bad. The flight was delayed for 3 hours and no proper communication, very pathetic experience, none of the TV's were working fine. Would not highly recommend."

Pros: "Short but comfortable flight. Staff were friendly and attentive"
Cons: "Delay wasn’t announced until almost close to scheduled departure time"

Cons: "The flight was extremely delayed and the AI didn't even bother to tell us. Reached almost 3 hours late."

Pros: "The crew were very friendly and helpful. I paid $25 extra (which isn't much at all) for an exit row and it was as comfortable as it could have been in economy. I got to my destination safely and on time which is most important."
Cons: "I wasn't able to keep the screen for the entertainment system up (I had no seats in front of me so the screen was on an arm) so I could not use the entertainment system. If I had been able to use it, I usually prefer using the audio part of the system and I noticed that only Indian music was available. It would be nice if some western music was also offered."

Pros: "Nothing to like"
Cons: "Worst service"

Cons: "2nd guy who help push my wheelchair was demanding for more when I gave him 200 rupee, other than that everything was okay. Crew shouldn’t be demanding for tips."

Pros: "Flight landed on time in spite of delayed departure, frequent service of food and beverages, friendly in-flight crew"
Cons: "Seats are very uncomfortable, ground staff at Bombay airport (checkin staff + supervisors) were extremely slow and incompetent. Took 30 mins to generate a boarding pass! They were also unhelpful and kind of rude."

Pros: "Good option = direct flight"
Cons: "Food Bathroom cleanliness and maintenance. Terrible to have 2 bathroom not running in a 16 hr flight."

Pros: "I do not like any thing.my name is ILA GODA. I traveled on 13th March Flight no 103 at 10 .25 pm."
Cons: "at Ahemdabd they give me hard time. while checking baggages staff had ask me to pay $250 for my small carring bag which I already took from USA . I could not bring my stuff with me . this is rediculouse I never travel in Air India no more.And I an m not sugesting any body to traveling in Air INDIA . very bad."

Cons: "delay in flight"

Cons: "Everything. Flight was late. Food was very ordinary. Juices, tea and coffee was not any better. Service was Mediocre. Entertainment was poor and very limited. Seats were not very smooth and moved sluggishly - may be very old. Much noise of staff /utensils during sleep hours. Lounge was ordinary."

Pros: "Air India is fine airline. Appreciated the help getting to connecting flight"
Cons: "The problem was the times printed on our itinerary was wrong. Nepal is 15 minutes different from Delhi and Delhi is 30 min diy from rest of world. Go figure. So we ended up with tight connections even though out itinerary did not show that."

Pros: "Timings"
Cons: "Food and entertainment"

Cons: "Flight got delayed by 2 hours, resulting in missing connection of Air Canada flight from Delhi. . Missed connection. Poor customer service where Air India team first issued Boarding pass for next day Air Canada flight, and then took it back and asked me to deal with Air Canada directly this causing excessive inconvenience and loss of money, as Air Canada declined to allow me in their next day flight and I had to buy new Tickets to get back home in US."

Cons: "The flight was cancelled and I had to take a bus for 6 hours instead of a 1 hour flight."

Cons: "Didn’t even make it there"

Cons: "Wishing it wasn’t so long"

Pros: "It was a nice flight and crew were also good."

Pros: "Nothing positive to say."
Cons: "Lounge was not A lounge, but an airport bar were we could get 1soft drink. A second fanta, we had to pay for. No food, only A sandWich. No buffet. Terrible. Meals on board worthless. As non-vegetarians, we love meat or fish. And want decent food. Especially when flying business class. Everybody Got The Same vegetarian meal. A shame !! No alcholic beverages on board, not even beer. Never again with this airline. We received our luggage at last. While economy passenger Got their luggage quick."

Pros: "They send me last minuite 4 hour delay from Amritsar while I was sleeping. I couldn't get the connection to Varanasi.I had to cancel the trip. But I had to pay hotel charge I think it is very unfair"

Pros: "Friendliness of the staff and good service"
Cons: "N/a"

Pros: "Business Class, food, level of service, quiet."
Cons: "No WiFi ??????"

Pros: "Good"

Pros: "on time"
Cons: "no leg room food stale and in opened packets. not too many choices entertainment system not working seats old and uncomfortable"

Pros: "1. The crew was hospitable 2. Leg room was very good"
Cons: "1. The dirty toilets. They don't stock them with tissues 2. Some seats entertainment systems dont work at all and for others the audio doesn't work 3. The selection options in movies 4. Much older flight"

Cons: "Our AI flight from Ahmedabad to Mumbai was delayed by more than 3 hrs. Though I had access to the Business Class passenger lounge, the one at the AMD airport is less than mediocre. Finally, when we reached BOM, it took the wheelchair service nearly an hour to get me and other wheelchair dependent passengers off the plane. This nearly caused us to miss our connecting flight to Newark. We also did not get to use the lounge in BOM as a result of the delay in AMD and BOM. I was travelling in Business Class due to my severely bad health condition. My husband was travelling in economy. AI ground staff was so arrogant and inconsiderate that they would not help my husband get a seat (within economy class) close to the Business Class section so he can attend to me periodically on the 16-hour long flight to Newark. In addition to the ground and flight staff being inconsiderate, the interior of the plane and the food service (in the economy class) are less than mediocre. We had choice of other airlines, but being proud indians, my wife and I decided to give AI a chance. Next time, we will find other ways to show our love for India than patronizing AI."

Pros: "Comfortable"
Cons: "No entertainment"

Cons: "Overall good experience being a non stop straight flight"

Cons: "I did not like any thing"

Cons: "Once again, the bathrooms were in bad shape. This was true almost from the beginning of the flight, i.e., the state of the bathrooms cannot be attributed to their (mis)use by the passengers. Also, I had to use almost all the bathrooms in the economy class over the duration of the flight and none of them were in good shape!! This is a rather sad state of affairs for the national airline of India :( Although not related to the Air India staff, the ground staff at Delhi International Airport provided poor service. Passengers who had deplaned from a domestic flight and were waiting in line for their passport check before their international transfer, were suddenly told to go complete the passport check on a different floor. No reason was provided for this change and the directions provided to go to the new location were very vague ("just go straight and turn left")."

Cons: "Food was bad. Entertainment did not work. Some cracks on the seat and seat cover was falling off the seat. No drink cart ever came, not even soda or juice was offered."

Pros: "Service is excellent, schedule is perfect for us"
Cons: "The audio for my seat didn't work"

Pros: "Flight was comfortable. Boarding process was smooth."
Cons: "Air India people left the luggage of half of the passengers at the Delhi Airport. We had to wait at the airport to find out that luggage would arrive by the next flight in the afternoon. The good thing was that the luggage was delivered to our home in the evening."

Pros: "That it could fly!!!"
Cons: "The staff are awful - no sense of customer service. The food was frozen and distasteful! They should get sued over health and safety! No drinks service, all self service. Broken seats and TV - third grade airline!! Should not be allowed to operate in developed countries. Crew were pathetic! The only good thing was it could still fly - thank GOD for that!"

Cons: "Flight time changed by 3 hours which was very inconvenient"