Daily cleaning, installation of cabin HEPA filters on flights to Scranton
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Scores according to KAYAK customer reviews
Pros: "Crew ok seat to small"
Cons: "Seat size"
Cons: "Flight was delayed due to fuel crew no showing on time."
Pros: "No, uncomfortable seats and cramped, forced to check bags"
Cons: "Another airline"
Cons: "The flight departed over 3 hours late. Rather than communicating a realistic departure time, the flight was delayed 6 times in 20-40 minute intervals."
Pros: "Boarding fast"
Cons: "Bus took forever"
Pros: "Check in and departure very quick, efficient and professional.... very intuitive and helpful when observing that customer is in need"
Cons: "From a customer service standpoint, I Would lower or not charge business or first class rates on a jet in which the seats for the above mentioned clearly have no physical distinction from those in economy class. Just a thought."
Cons: "No screens in the seats. Food options are the usual limited fair"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Pros: "Flight was great. Smooth, early to arrive and was essentially empty which was nice since it was the red eye. Bathrooms were clean."
Pros: "We had a two hour delay due to mechanical issues. Long time to fix it,"
Cons: "The aircraft seemed to be old and tired. I was in first but didn't really feel that way. Lavatory seat wouldn't stay up, sink splattered everywhere... Food wasn't very good. I continue to be confused by why the experience of flying with US airlines is so inferior to flying with foreign airlines."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Cons: "Flight was delayed. Least amount of leg room on any flight I have ever been on."
Pros: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
Pros: "Highly professional and exceptionally courteous service by the cabin crew. Professionally dressed. Organized and dilligent. Customer friendly. The way an airline owner and CEO would want to be represented to the paying customer by a frontline segment of his/her organization. Best UAL/Lufthansa experience ever for me."
Cons: "The ‘third world’ arrival handling by IAD. Ragged transporters. No intercom service or effort whatsoever to advise pax of apparent problem at main terminal. Turned off transporter engine and left us on the tarmac breathing diminishing air in the module and wondering what was going on. Mobile passport service ‘not working’ at jam-packed immigration. Luggage retrieval frustrated by problems or incompetence and finally located at an undesignated conveyor area. No kudos to IAD. All kudos to Lufthansa/UAL. One Exception was my ‘by chance’ immigration agent who for the first time ever for me at IAD said “welcome home” as he waved me on."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Pros: "Got to watch all Oscar winner movies"
Cons: "could've used a couple of pillows"
Cons: "Our airplane was supposed to fly 9am but our company changed our plane for 5am"
Pros: "When the lady in the gate saw me almost dying of running all over the airport with my suitcase, she was very nice and comfort me."
Cons: "United horrible customer service"
Pros: "First time didn’t sit on runway. Landed early"
Pros: "This flight was good"
Cons: "The delay flew twice with united and both times delay"
Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
Cons: "Didn't happen"
Pros: "Crew was nice and efficient it"
Cons: "It was late"
Pros: "Status quo"
Cons: "Flight was late arriving to gate hence late leaving, had a connecting flight."
Cons: "Flight cancelled by airline."
Cons: "We had to wait over two hoirs for them to het us a plane. They allowed United Staff members to dead head to Scranton amd bumped paying costomers. They flight attended stopped her speech to make a mother keep her infant quiet. The The agent at the gate continued to give false information on the delays."
Pros: "That small propeller plane was an exciting experience!"
Cons: "The flight was over booked and if there wasnt someone willing to take another flight I would have missed class. Why do you sell more tickets for a flight than there are seats?"
Pros: "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
Cons: "Delays sand discomfort!"
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Cons: "Missed connection in sfo. Had to stay overnight in sfo."
Cons: "I had to cancel the flight I didn't make it"
Pros: "On time, happy and efficient crew."
Cons: "No food, but beverages offered, understandable due to the quick flight."
Pros: "I liked that the flight attendants were very attentive and quick to bring around refreshments. The flight may have been late to depart, but the travel time was very short. Overall a quality experience"
Cons: "I didn't like how much turbulence there was landing in San Francisco, which I understand is out of everyones control. What is in the control of the crew, however, is arriving on time. The crew showed up late and we departed late which was less than desirable."
Cons: "What food? A little snack mix. And once again, needed to get in and out with a shoe horn."
Cons: "We get informed at boarding time the flight is delayed by over an hour due to "awaiting aircraft arrival". How do you not know until boarding time there isn't an available aircraft? That's just poor operations. Then our flight continues to get delayed several times. Which is the most annoying... Don't tell me the flight is delayed an hour, the 55 min later tell me it's delayed another hour - repeat, repeat, repeat. After two and a half hours, I said f-it, and just left. I could've driven to my destination faster."
Cons: "Every flight I had was delayed at least an hour, and one of my flights was delayed 2.5 hours, which caused me to miss an important meeting. When I asked why it was taking so long, the United customer service representative was very short and somewhat rude. Not a great experience this time that's for sure."
Pros: "On time departure and arrival"
Cons: "Twin prop was a bit bumpy would have preferred jet service. I will make sure to inquire the next time"
Pros: "Nothing to like"
Cons: "Did not like having my flight pushed back and back and back, to then be cancelled due to "air traffic control". Did not like my flight being rescheduled to 3 days later and that day being 4th of July. Did not like buying another flight for $300 so I could get to where I was going."
Pros: "The crew was excellent"
Cons: "They change my gate departure Three time I less than two hours I have a bad back is hard for me to move around that fast."
Pros: "Nothing special, just a short flight."
Cons: "Old plain with very uncomfortable seats, even for a cheap 30min flight they could do something to keep the seats from hurting.Terrible flight boarding process at Newark! They had everyone get on buses and we're shuttled over to their airplane. To make matters worse they boarded like 3 flights at a time at the same gate. Clearly they have had issues with people getting on the wrong plane with this process, because they asked us about 4 times if everyone here was going to this destination."
Pros: "Ground and flight crew were all pleasant and professional"
Cons: "This flight is always fully booked - book your seat early if you can."
Cons: "The turbulence"
Pros: "The steward on this flight was very attentive. He anticipated my needs and those of the other passangers."
Cons: "This was a turbo jet and was very noisy. My seat was in the front and there was very little leg room. Fortunately, I am a short and and short legged."
Airlines flying to Scranton have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Scranton
Masks required on board, masks provided on flights to Scranton
Social distancing seating
Middle seats unavailable to book on flights to Scranton
Testing for antibodies, testing for symptoms for flights to Scranton
Waiving of change fees. Search flexible flights to Scranton