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Crew was very courteous, friendly and professional. Caring and attentive.

We were charged for luggage, and our ticket was with Lufthansa and was supposed to include luggage fees. So our experience was a bit bad. Also, the flight was about 45 minutes late arriving.

Very good experience. All of the details made this experience very positive.

It was good although we could not land in Munich due to weather and we had to go to Stuttgart. Missed our second flight. They did get us on another flight but the seats where not the ones I paid for in the flight that we missed.

The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.

Smooth Flight, Friendly crew, food offering on board was limited.

The flight attendants were rude in the DEL to FRA flight. The transfer between the two flights at Frankfurt International Airport was an unpleasant experience. The airplane was never parked at the terminal, but was deboarded instead on the tarmac itself. For those passengers in need of a wheelchair, it was a nightmare to come down the stairs and then rush across the airport to catch the connecting flight from FRA to IAH. Upon arriving at IAH, it was informed that the luggage had not arrived. Would make it a point never to travel with Lufthansa again.

Entertainment system is old, touch screen isn’t working properly. New movies should be added atleast once a month Should provide toothbrush and toothpaste at least when asked.

The experience was great. A330 needs an upgrade between RDU and FRA and vice-versa.

Flight ride was good, crew members were great however they need to hire some better food caterer.