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Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"

Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."

Pros: "Superior standard"

Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"

Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"

Cons: "NA"

Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"

Pros: "Seats were good"
Cons: "Food could have been better"

Cons: "Reservation online"

Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"

Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"

Cons: "Transit time is good for way too tight"

Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."

Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"

Pros: "Five Star Singapore Service on board the aircraft."

Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"

Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"

Pros: "Food, service"

Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."

Pros: "Nothing."
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."

Cons: "Cabin temperature too cool"

Pros: "The economy section of the upper deck of the A380 is great!"

Pros: "Excellent crew"
Cons: "My seat was very hard"

Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Pros: "Services, the Care and the Concern!"

Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."

Pros: "Amazing service!"
Cons: "N/a"

Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."

Pros: "business seats were excellent"
Cons: "all was good"

Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."

Pros: "Nothing"
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."

Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."

Pros: "Food and good service"
Cons: "None"

Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."

Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"

Pros: "Service from Singapore airlines"

Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."

Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."

Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("

Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."

Pros: "Friendliness of crew"

Pros: "Great service, great experience."
Cons: "I liked it all."

Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"

Pros: "Everything"
Cons: "Nothing"

Pros: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Cons: "That I could not afford to travel first class! which must have been marvellous when economy so good."

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"

Pros: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Cons: "Beware of babies on board."

Pros: "The crew did a great job."

Pros: "Food"
Cons: "Seats"

Cons: "Crew on flight back to philly not as helpful"

Pros: "Very pleasant and comfortable flight."
Cons: "NA"

Cons: "Delayed flight for no apparent reason"

Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."

Pros: "Crew was friendly."
Cons: "Food"

Pros: "The service was super and the food was delicious even the seats are very comfortable"
Cons: "Everything was super"

Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"

Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."

Pros: "Excellent"

Pros: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Cons: "Wish there were a bit more movie selections but only because it was such a long flight"

Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"

Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"

Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."

Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."

Pros: "Cabin crew service is excellent. Food is very nice. Safe travel."
Cons: "Little bit congested."

Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."

Pros: "Food and entertainment"

Cons: "USB port was not working."

Cons: "Lack of crowd control at the gate during boarding. Ihad to"

Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."

Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"

Pros: "Nil"
Cons: "Seat not very good"

Pros: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Cons: "It would be nice to have socks to put on for when I want to take my shoes off."

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"

Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."

Pros: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"

Pros: "Over all great"
Cons: "Nothing"

Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"

Cons: "The entertainment did not include any music (classical or otherwise)."

Cons: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."

Cons: "in flight entertainment interface can be improved to be more user friendly."

Pros: "Seating"
Cons: "Food"

Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"

Pros: "Excellent crew and service"

Cons: "Not being on time from Doha to chicago, it was an hour late departure."

Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."

Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"

Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."

Pros: "food and courtesy of the staff"
Cons: "nothing"

Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"

Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"

Pros: "Except turbulences everything was ok and nice .."

Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"

Pros: "Great service"
Cons: "Seat comfort"

Pros: "The service was great"
Cons: "Nothing"

Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"

Pros: "Excellent service"
Cons: "We love to fly again in Emirat"

Pros: "Food was good. Flight was very organized."

Cons: "Food"

Cons: "Best flight ever. Everything was perfect . Best crew ,"

Pros: "Good like always"
Cons: "All perfect"

Cons: "Laptop bags are not allowed at New Delhi Airport. Only one carry on is allowed with no laptop bag. These are not Emirates policies. New Delhi airport has its own policies. Highly frustrating at that moment because these are not the baggage allowances anywhere else in the world"

Cons: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."

Pros: "Good, entertainment & comfort"
Cons: "Crew not bad"

Pros: "Food, Service, entertainment"

Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."

Cons: "one of the Lady crew member was very rude. When i asked her child meal she made a very bad face and told me that u should have booked online. I explained her i tried but couldnt book coz of may be cheap fare category. It was quite embarrassing for me :("

Pros: "No commutation no help for transit"
Cons: "I am a women no help first time fling with them"

Pros: "Crew"
Cons: "Always spicy food"

Pros: "Food was good"
Cons: "Crew was not so great"

Pros: "Everything except food"
Cons: "Nothing as such."

Cons: "Had to wait 5 hrs to get my boarding pass"

Cons: "Food was not tasty or interesting."

Pros: "Services and schedule and on time departures and arrivals."

Pros: "It was comfortable and efficient."

Pros: "Service Gluten free food provided."

Cons: "Everything was great"

Pros: "Excellent"
Cons: "Nothing"

Pros: "One of the best airlines I have flown. Very good with kids and they do a hell of a good job of cleaning restrooms. Food quality was great."
Cons: "Hindu meal has meat in it which was a surprise. It was too cold inside plane and they would take blankets before landing and won't give you blankets till take off is complete. They should give water bottles."

Cons: "In this flight the flight attendant thought she was doing us a favour,although seated in 26F,preference of food was finished,there was no Pepsi,and felt I was treated badly because of my color and dress mode."

Pros: "All is good"

Cons: "NA."

Pros: "The in-flight entertainment was good, with many, many options to choose from. The headphones provided were certainly more comfortable than anything I have experienced on other airlines."
Cons: "The boarding process is chaotic. Especially so in Dubai. Moreover, they do not allow a laptop bag in addition to the normal carry-on baggage. Every other airline I have flown allows this. What is even more frustrating is that a women's purse is allowed, so I saw women carrying giant bags with their laptops, etc. in those bags, whereas I had to stuff mine into my carry-on briefcase. This is not normal (as in, other airlines allow it), is not mentioned in the ticket, not mentioned while given the boarding pass, BUT is strictly enforced at the very last minute right before entering the plane."

Pros: "Comfortable. Good food."
Cons: "Boarding was a mess."

Pros: "The crew was bery rude and not helpful at all. Worst airline we have ever used"

Pros: "The Airbus was very good -as comfortable as possible in Economy."
Cons: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."

Pros: "Everything Emirates is the best"

Cons: "No reason to complain."

Pros: "The crew was super attentive."
Cons: "The food choices were not good. The tray included more carbs than any thing else...a roll, crackers and breadsticks. A lighter choice of a sandwich or a cheese tray would have been nice. Rather than small cups of water on a 14 hour flight, it would have been nice to have bottles of water."

Pros: "Overall ok, food n entertainment was good"
Cons: "You cannot request seat preference, did not help!!"

Pros: "I am sure I did this review on ce already!"

Pros: "Very organized boarding"

Pros: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Cons: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."

Pros: "The ground and on-board staff was courteous and efficient. The specious seating and clean men's room were added bonus."
Cons: "Coffee was ok, but could be better."

Pros: "The food and tv, and the staff is so helpful"

Cons: "Delhi to dbx was uncomfortable & they have changed our seat without any warning"

Pros: "My ankle was fractured and the crew (both at the desk and in the plane were very supportive. My experience was better in India (as Delhi airport) than in Dubai and Boston."

Cons: "Slow cleanup after food service."

Pros: "Elegance in general"
Cons: "Nothing to complain"

Pros: "Everything"
Cons: "Nothing"

Pros: "The crews were curteous and helpfull. The food served was fresh and tasty and was of pretty much of our Indian taste. The cleanliness in side the plane was par exellence. Keep up good job. It was pleasure flying with Emirates."

Pros: "I am a frequent flyer for abt 10 years but airline does not give any advantage to regular custoners. As per IATA in case if stay more than 8 hoursin transit they should provide complementary rooms to aged people atleast. Very POIR customer service"
Cons: "Airlune doesnot differentiate between firime customercand its own frequent flyers customers. I prefer other airliness for better customer service."

Pros: "Food is great"
Cons: "Service is good"

Pros: "Airbus 380. Wider seats. Excellent service."
Cons: "Long journey."

Pros: "Great service and friendly staff"
Cons: "Did not get a choice to add stay in Dubai."

Pros: "The crew were nice, entertainment was very good"
Cons: "The Delhi staff were very rude, the baggage allowance was inconsistent in terms of inbound and outbound flights, was excessively charged!"

Pros: "The crew was very lazy and not professional"
Cons: "Don't stop demanding from the crew"

Pros: "The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight."

Pros: "Delay was for 30 min"

Pros: "Food was ok"
Cons: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"

Pros: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Cons: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."

Pros: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Cons: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"

Cons: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."

Pros: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"

Pros: "Outstanding service by the crew."
Cons: "Seats in economy area little cramped"

Pros: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Pros: "Nothing, flight was cancelled after I electronically checked in"
Cons: "Flight was cancelled"

Pros: "Professional courteous staff"
Cons: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."

Pros: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
Cons: "Nothing"

Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."

Pros: "Great cabin crew!"
Cons: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."

Pros: "The plane wasn't totally booked and very clean"

Pros: "The buttered pretzel was nice, and different."
Cons: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."

Pros: "The length of the flight"
Cons: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Pros: "The food was the best I’ve ever had in a plane"
Cons: "Sound quality for the films was awful"

Cons: "This is ever the first time we flew with Swiss air and will be the last time. The seats are too tight. If the person in front of you inclined his chair for better comfort, then there is quite challenging for you trying to get out of your seat for washroom etc. The crew services were terrible. Between meals time, there were completely no services such as offering water/drink etc.-did not see a single soul of them, especially on a 9 hours long haul flight! The food was ok. The only thing I like was the chocolate handed out at the end of the journey."

Pros: "Very friendly and efficient Good food"
Cons: "Zürich airport early closing at night so difficult to check in and drop off luggage"

Cons: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."

Pros: "Very professional!"

Pros: "He service was fantastic."

Pros: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"

Pros: "Crew was courteous."
Cons: "Nothing"

Cons: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"

Pros: "Smooth, on time flight"

Cons: "Old planes. Food was okay. Business zeats not too comfortable."

Pros: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Cons: "No complaints"

Pros: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Cons: "Some flight attendants were not attentive to service."

Pros: "Easy, on-time and courteous"

Cons: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."

Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."

Cons: "Business class service The hostess forgot my request twice. ..."

Pros: "Everything ran like clockwork"

Pros: "plane was huge and clean. hour flight, was shocked to have service. Bravo!"
Cons: "gate number on ticket was different from where plane left from. Almost missed my flight."

Pros: "Boarding was on time. Staff very courteous. No complaints at all"

Cons: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."

Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."

Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."

Pros: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Cons: "Swiss boarding is a Charlie Foxtrot"

Pros: "Brand new plane, with ultra modern seating. We had a lot of room."
Cons: "We sat in the plane for 40 minutes before takeoff"

Pros: "video on demand, great movie selection. Food and wine included at no additional charge, and it was good."
Cons: "Cramped seat, with equipment box in my floor area, made overnight flight very uncomfortable. Didn't sleep well."

Pros: "i got a free upgrade to Business Class... which was super awesome! everything about it was great! the regular Economy Class i had on the way there was perfectly good as well. but Business Class was just the best all around."
Cons: "the ridiculous checking-in / boarding process. seems like showing my passport like once or twice would work. it did on my way there. for some reason it was needed like 17,000 times with ridiculously understaffed lines needing to service several hundred people on the way back. absurd."

Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"

Pros: "Zurich airport"
Cons: "Not enough food. We had over 2 hours delay in the plane while in JFK and I got served only basic crackers and water. You should start whatever the customer wants when such a long delay in the plane. Lastly, the weight limit for ist connection flights was small plane and the lady who checked my hand baggage approached me not nicely."

Pros: "Nothjng"
Cons: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."

Pros: "Excellent flight attendants."
Cons: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."

Cons: "I tried to get on an earlier flight to travel with my husband and every person claimed they couldn't help me. I called the airline who said there were plenty of seats on the flight, but they told me I needed someone onsite to help me make the change. Not great customer service."

Cons: "Vegetarian food. 30% of people are vegetarian"

Pros: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Cons: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"

Pros: "Average Seat comfortably is ok"
Cons: "God knows"

Pros: "Nothing was good"
Cons: "Everything"

Pros: "Nothing"
Cons: "Comfort"

Pros: "The crew was good. The seats were not comfortable."
Cons: "food could have been better."

Cons: "Inflight movies are very dated. Few new releases."

Pros: "I cancelled flight and you charged full amount as cancellation amount."
Cons: "Everything"

Pros: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"

Pros: "CREW WAS VERY GOOD AT THEIR JOB"
Cons: "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"

Pros: "Like the personalized service and the extend that the crew spends time serving each meal."
Cons: "The first drink service after offering juice/water needs to be better. They put up bottles but do not go to customers checking for drinks. Due to delay in takeoff we were sitting on tarmac for 40 mins. I saw people being served but several people did not. Should make the process more formal. Also serving nuts or pretzels to go with the first drink would be nice."

Pros: "Got ticket for a good price."

Pros: "The service, the food. The staff is very friendly and helpful."

Cons: "The worst airline I have ever flown with, worst disruption management"

Pros: "All is good"

Cons: "Worst customer service."

Pros: "The landing takeoff was very smooth."
Cons: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."

Pros: "Good service and in flight entertainment; excellent prices on tickets."
Cons: "Disorganized boarding process Scheduled departure time should be earlier; otherwise, long wait at airport."

Pros: "(see above)"
Cons: "(see above)"

Pros: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."

Pros: "Cleanliness"
Cons: "Harassment caused in providing wheel chairs for boarding Second flight to NY fm Istanbul. For two of us only one wheel chair was provided that too after making us stand for an hour as no seating arrangement s were available after landing from Mumbai."

Cons: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"

Pros: "Service was nice, crew was very respectful and the gift were well within accomidation"
Cons: "Leaving the aircraft by stairs to the runway"

Pros: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Cons: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."

Pros: "It was spacious for being Economy."
Cons: "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."

Pros: "Great service and staff"

Pros: "Some staff wer helpful"
Cons: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."

Pros: "nothing"
Cons: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"

Pros: "Overall services include catering. Flight attendants were very kind"
Cons: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."

Cons: "Crew"

Pros: "Nice aircraft"
Cons: "Quantity of food served was less for 13 hour flight"

Cons: "The food wasnt good .."

Pros: "The flight experience is really good. Good leg space. Great service. Great meal, most importantly they didn't mess up veg and nonveg preferences."
Cons: "On the flight from newyork to Istanbul and Istanbul to Mumbai leg space wasn't satisfactory."

Pros: "Accommodation for temporary delay"
Cons: "Lot of delays"

Pros: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Cons: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."

Cons: "Turkish did not made any alternative arrangements for travel or accommodation. I will be flying Turkish in the future. ."

Cons: "Terrible service, unhelpful staff on flight and in airport."

Pros: "Good food. Great service."
Cons: "Small leg room. Display of entertainment system was poor quality."

Cons: "Vegetarian meals were not good."

Cons: "Cramped seating"

Cons: "Plane was old. Seat pitch too tight."

Pros: "Fine experience except that leg room is awful."

Pros: "Flight took off on time"
Cons: "The stewardesses could use some additional training on service with a smile"

Pros: "Nothing"
Cons: "I got lucky I came home alive"

Cons: "Delay"

Cons: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"

Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"

Cons: "Crew was extremely unprofessional and curt."

Pros: "Service."

Pros: "Comfortable seats"
Cons: "Really poor service. Stewards didn't seem like they wanted to serve."