Very quick and convenient. On time and staff very friendly
Pros: "the crew were great there’s just not a lot of leg room"
Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"
Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
Pros: "Crew was friendly, flight was relatively empty so comfortable."
Cons: "The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late."
Pros: "Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew."
Pros: "The plane was nice."
Cons: "6 hours late. No explanation. No apology from any Air Astana employee."
Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."
Pros: "The chairs were comfortable and the Chicken dish was delicious."
Cons: "Boarding the plane was hectic and unorganized."
Pros: "Price Travel kit"
Cons: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."
Pros: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
Cons: "Absolutely full place, slow boarding."
Pros: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Cons: "check in counters"
One of the worst airlines I have used. My recent flight was delayed taking off, but what was worse is that they allowed us through the gate, got on the bus to the plane to be told in that the plane would not make a the direct flight to London due to fuel shortage and it had to make a stop in another location to pick up fuel. Absolutely shocking!! Can't work out of the A320neo was just short range on that they literally did not have enough fuel at the airport to fuel the plane. Tashkent to London is not a long haul, I have done this before, so therefore I am going to assume it's the lack of fuel at the airport. Not the best staff, they all seem to just go with the flow, no organisation. No control, like herding sheep in a pen at the gate, same when getting off the plane. No control. Food was ok but staff were rude. Better to travel in and out of Tashkent using Turkish airline. I have booked my return flight but will cancel and accept the hit and 1 stop to ensure peace of mind with Turkish airline.
Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace
It was friendly and I enjoyed the flight very much.
We booked business and they offered nothing during the 1 hour flight
Cons: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
Pros: "Super nice"
Cons: "To give tooth brush and tooth paste for long flight."
Pros: "Yes they was super nice."
Cons: "To give tooth brush and tooth paste for the long flight."
Pros: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
Cons: "Left about an hour late and took a VERY long time to get luggage after arrival."
Pros: "Safe flight clean airplane"
Cons: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"
Pros: "Friendly crew."
Cons: "Planes old, and even business class seats are not very comfortable."
Pros: "Nothing at all,I had a horrible flight"
Cons: "timing and be more respectful to the costumers, and be nice"
Pros: "Outstanding and conscientious crew."
Cons: "Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking."
Cons: "I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark"
Pros: "Crew are good ,seats were more than ok"
Cons: "Better seats and headphones to listen to the intertainmen system"
Cons: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Pros: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
Cons: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
Pros: "It was 8 hours late!!!! There was hundreds of people stranded at the Dhaka airport; elderly kids!!! The airline or the airport had no information on why there was this horrendous delay. No announcement- Nothing. I’ll never take Turkish Airlines again in my life."
Cons: "Some kind of announcement would’ve been helpful. There customer service: hire some people who at least knows and acknowledges that there is a delay."
Pros: "I cancelled flight and you charged full amount as cancellation amount."
Cons: "Everything"
Pros: "Nice service"
Cons: "I enjoyed visit via turkey and not long flight. I felt comfort"
Pros: "The only good thing about Turkish Airline was the entertainment, the movie selection was pretty good."
Cons: "I did not like flying with Turkish Airline. Worst experience ever for travel. Kept us on the the plane for hours while fixing the technical issue. The food is disgusting, the crew does not speak very well English. They do not come quick enough when you want something. I would not recommend Turkish Airline to anyone. We had to pay extra for sears that were given, should have been given to us for free considering they treated us badly on our start of the journey."
Pros: "Good crew that did a fine job in accommodating economy customers during a two hour delay."
Cons: "No seat back entertainment, but this is perfectly fine considering it was an Airbus A320 on a 3 hour red-eye flight."
Cons: "More entertainment and food options. Service not in line with price charged for the flight"
Cons: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Cons: "No sweets were served in any meals. Not even a chocolate candy."
Pros: "Good air craft friendly staff"
Cons: "Delay in check in more than 2 hours.which was due to system issues.needed lot of followup in spite of all documents"
Pros: "Customs and immigration check out at AbuDabi"
Cons: "delay flight from LAX to Abhu Dhabu- not enough time- rushing and inconvinenet aat old airport"
Cons: "Too much waiting in queues... Minimum of 2 hours of waiting, Too few counters."
Pros: "Overall very good The flight attendants were exceptionally professional. It went way beyond taken care of customers."
Cons: "Other customers on the flight were extremely rude, spread the dirty things all over the airplane! Need moreupdated movie selections."
Pros: "Food was great. Crew was very nice and it was a very comfortable flight."
Cons: "I wanted to cancel this flight and I am not able to connect to the right department in just fly, this is the most annoying experience I have had. If left unresolved I might not use kayak.com ever again"