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Pros: "friendliness"
Cons: "food"

Pros: "Crew members are extremely friendly and the seat has more leg room."
Cons: "in flight entertainment can add more movie and TV shows."

Pros: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Cons: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."

Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"

Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"

Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."

Pros: "Politeness."

Pros: "Entertainment was good"
Cons: "PA system was used excessively."

Pros: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Cons: "Nothing. All was great"

Pros: "Very friendly and polite. Very helpful and on time."

Cons: "angled flat seats."

Pros: "Quick efficient boarding. Smooth flight."

Pros: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Cons: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"

Pros: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."

Cons: "Everything was great!"

Pros: "Super cheap. Came with an in flight meal. Kind staff. Great service."

Pros: "The staff were awesome. The facilities were good."

Pros: "Best customer service"

Pros: "Excellent crew,service and great food."
Cons: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."

Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."

Pros: "Very comfortable plane, even full. Polite crew."

Pros: "the staff"

Pros: "Same as above"
Cons: "None"

Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."

Pros: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Cons: "The video monitor for viewing movies was dated."

Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."

Pros: "Nothing"
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"

Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."

Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"

Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"

Pros: "If I needed anything, they were on top of it. The food was very good for airplane food."
Cons: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."

Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."

Pros: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."

Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."

Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."

Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"

Pros: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"

Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."

Pros: "Very spacious and comfortable, modern plane"

Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."

Pros: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Cons: "None"

Cons: "nothing"

Pros: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Cons: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."

Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."

Pros: "Asahi Beer!!!! Beautiful Flight Attendents!!! New Movies!!! Comfortable seats!!!! Awesome service from entire flight crew!!! Good Food!!!"
Cons: "Flight was delayed one hour but the flight crew made up for it by delivering GREAT service!!! I still give 5 stars!"

Pros: "Service"

Pros: "Overall service was good"
Cons: "Entertainment choices were not good"

Pros: "Seat has more space than Southwest. LCD screen is bigger too. Free internet on the plane is very cool too."
Cons: "Boarding is very slow and stop treating us like children when boarding. The flight attendant was annoying too on repeated announcement of what needs to be put in the cabinet and what not. Come on, it's a 1 hr flight."

Pros: "The snack stand near the bathroom area during the long flight is a nice touch."
Cons: "Staff wasn't helpful for neither help us to check in earlier so we don't have to wait in the lobby for 4 hours nor getting two seats together for my wife and I. They apologized but don't think they felt sorry AT ALL."

Cons: "My flight got canceled but nobody responded from flyus.com"

Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."

Pros: "Crew was great, but food I like more like Emirates."
Cons: "No headphones and was not possible to watch movie."

Pros: "Crew amazing , cooperative"
Cons: "Doing great"

Cons: "Food was just not that great. Too many peppers in everything!"

Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"

Cons: "Seat comfort was not very good.. and food was bad"

Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"

Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."

Pros: "Super comfy seat and entertainment, plus staff super nice"
Cons: "Too long on boarding"

Pros: "Nothing"

Pros: "Ambiance"

Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."

Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."

Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."

Pros: "Service, entertainment, crew were all excellent!"
Cons: "Flight length"

Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."

Cons: "All entertainment units were off."

Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"

Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"

Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."

Pros: "Airport was pretty impressive,"
Cons: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."

Cons: "Na"

Pros: "Excellent flight , seats, food"

Pros: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."

Pros: "Everything"
Cons: "nothing"

Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"

Pros: "Everything"

Cons: "Lack of internet access is not acceptable during long flights."

Pros: "Food was better than average, blankets were soft and seats were comfortable. Good flight."

Cons: "in flight entertainment interface can be improved to be more user friendly."

Cons: "Food is not fresh and seats are not comfortable. Very little leg room."

Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."

Pros: "Excellent service and in time flights."
Cons: "Nothing."

Cons: "No lie flat seats."

Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"

Cons: "Transit time was too close with my connection"

Cons: "no one came to help even after asking for assistance"

Cons: "My seat is changed without my approval.thats disgusting"

Pros: "/Comfort"
Cons: "price"

Pros: "Staff courtesy."

Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."

Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"

Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."

Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"

Pros: "bathrooms had liquid on the floor sloshing around from about 1 hr after take off. Flight attendants need a disposable towel to put down. Nasty bathroom are not pleasant."
Cons: "i was blessed with 3 seats in a row. Had trouble lying down because the arm rests don't go up all the way. The seat belt connectors were not recessed, so they poked me in the side. The movie selection was only so - so. See the selection from Singapore airlines if you want to see a good example. I have many food allergies - for the sweet & savory snacks, the ingredients are in Latin - like a place holder ready for when they get the real words to put there. e.g. dolorem ipsum ..."

Pros: "ok"
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."

Pros: "Flight was comfortable, food was good."
Cons: "Lot of inconvenience for transit passengers, sitting area was closed, had to look around for a comfortable place to spend 4 hours."

Pros: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Cons: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."

Pros: "Worst service from hyd to doha"
Cons: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"

Cons: "Internet and plane was small and old"

Pros: "We landed safely"
Cons: "Out of everyone’s control Mother Nature"

Cons: "Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing"

Pros: "Nothing."
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."

Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."

Cons: "Seats are tiny"

Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."

Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."

Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"

Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."

Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."

Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."

Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."

Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."

Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"

Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."

Pros: "The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding."
Cons: "There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight."

Cons: "Terrible landing"

Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."

Cons: "My luggage is lost."

Pros: "Same"

Cons: "6 hours late. Unacceptable."

Pros: "Nice updates"

Pros: "They tried."

Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."

Pros: "Nothing."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."

Pros: "Flight was on time, flight crew was great"
Cons: "Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row"

Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."

Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."

Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."

Pros: "The LGA team did great in difficult situation"

Cons: "Sat on the plane on the tarmac for over an hour in the cold..."

Cons: "They lost my bag."

Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."

Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."

Pros: "quick trip, no problems"

Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."

Pros: "Professionalism"

Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"

Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."

Cons: "Seats are very small."

Pros: "the crew was nice"
Cons: "I would never fly Delta again! What you have done to the leg room, seating reminds of living in a third world country!"

Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."

Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."

Cons: "Flight got delayed and I had to reschedule. The process of rescheduling was a mess and took too long"

Pros: "They had good movies"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."

Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."

Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."

Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"

Cons: "The seats were very cramped. The seat was too small for an international flight."

Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Cons: "Time"

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "Fantastic gate agents!"
Cons: "The food was terrible."

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Cons: "Head support for 6 feet plus people on seats would be good"

Cons: "Boarding was very slow."

Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."

Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"

Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Pros: "yes"
Cons: "not really"

Pros: "I love the food"

Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Efficient boarding system, clearly signposted. Professional staff"

Pros: "The service"
Cons: "The seats"

Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"

Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"

Pros: "Friendly crew."
Cons: "So many people on a 747!!"

Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "Easy to board and easy flight."

Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Cons: "Flight was cancelled."

Cons: "The movie selection did not seem extremely varied."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Cons: "Customer service"

Pros: "Left ontime and service was excellent."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."

Cons: "OLD OLD plane with hard seats and tiny screens"

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Cons: "The bags where damaged from the staff"

Pros: "They were awesome."

Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."

Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Pros: "Food was relatively good"
Cons: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"

Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"

Cons: "Entertainment system was not working on all seats"

Cons: "Staff Curtsy and overall gestures!!"

Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."

Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Cons: "Advertised October Pink products but did not have them for breast cancer support"

Pros: "The crew was terrific."

Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."

Cons: "More options for gluten free food. Always get the same dish"

Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"

Pros: "Crew very professional"
Cons: "Boarding was a little confusing"

Pros: "Friendly attendants, entertainment variety"
Cons: "Comfort, food could have been better."

Pros: "Food"
Cons: "Entertainment"

Cons: "Lost my luggage."

Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"

Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"

Pros: "Extremely hot the plane"

Cons: "shuttle from terminal to plane takes a long time. Flight left late"

Cons: "Missed the flight due to late landing from earlier connection"

Pros: "Good selection of movies"

Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Cons: "Not much legroom."

Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."

Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."

Pros: "Food, service, comfort"

Pros: "Everything!"

Pros: "Only the cabin crew was good."
Cons: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

Pros: "La entrada"
Cons: "El resto de cosas"

Pros: "The airplane have great entertainment system. The cabin crew are very nice."

Pros: "The space and the people"
Cons: "Nothing"

Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Pros: "The service"
Cons: "Nothing"

Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."

Pros: "Efficient on and off Staff polite and helpful"

Cons: "the food is terrible."

Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."

Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Cons: "Freezing"

Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."

Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"

Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"

Cons: "Wheel chairs for my ill and aged parents was not provided"

Cons: "Delay over an hour"

Cons: "Small leg space"