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Overall great. For improvement: early online check-in with seat choice.

The food was really good and healthy. Hopefully, next time final confirmation before the flight is earlier with complete information such as the Seat and Terminal Numbers.

It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.

SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines

12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.

I’ve always had pleasant experiences with ANA and that has made me a loyal customer.

UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.

Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.

On time. Convenience of a small airport. Excellent service from staff at check-in.

Seats were comfortable with excellent legroom. Meals were also quite good. The cabin crew were excellent and very helpful. The check-in experience was also very smooth.