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Honestly. I think that LOT has gone WAY up in their business class service. The food, the seats, the service - all was great.

Excellent service from LOT!!! The entire experience was smooth and comfortable. The staff were friendly, professional, and very helpful throughout the journey. Everything was well organized, and the service was excellent from start to finish. I would definitely fly with LOT again and highly recommend it!

Food seats were good Flight was delayed for over an hour, missed connecting flight, lot automatically rescheduled us to a new flight which was good but lost approximately 4 hours. Not a good way to start a vacation.

Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.

My information was stolen, and someone used my card to purchase airline tickets. Everything has been submitted to my bank, and the police. Thank you!!

I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.

Good in general, but i think the chair is not comfortable for traveling more than 2 hours ..

Stuck on a plane for 6 hours due to a technical or mechanical issue.

Boarding was delayed for an unknown reason for more than an hour. While the airplane was at the gate, the boarding time was moved by 10-20 minutes every 15 minutes. No entertainment on the plane.

The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.