Daily cleaning, installation of cabin HEPA filters on flights to Hargeisa
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Scores according to KAYAK customer reviews
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Cons: "Safely any time"
Pros: "The crew was nice. Service was excellent."
Cons: "The upholstery can be improved."
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Cons: "It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely..."
Cons: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."
Cons: "Airport Addis Ababa is chaos."
Cons: "The delay time was too much for no proper reason"
Cons: "Everything starting from the check in to on board restrooms"
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "Comfortable seat and fairly friendly crew"
Cons: "Better reception and understanding at the airport. The staffs are not considerate."
Cons: "Bole airport in Addis no place to sit and wait befor you check in"
Pros: "The staff was nice and helpful"
Cons: "We were so extremely delayed"
Pros: "It was a very short flight"
Pros: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Cons: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"
Cons: "Always delaying, catastrophic food."
Pros: "Not stopping in Blantyre"
Cons: "No comment"
Cons: "Flight was overly delayed - as a result I missed my connection to Capetown and endured a lot of feeds in cancellation of pre-planned trips. Ground staff in Mumbai and Addis Ababa were awful. Mumbai staff was rude and inconsiderate. Addis Ababa team does not even make eye contact when talking to passengers. I could not wait for this travel to be over. Aircraft was mediocre.. During boarding, they don't seem to care about Priority passengers - despite my status with other Star Alliance carriers. Not sure I will fly by Ethiopian again."
Pros: "Check in was brilliant. The incoming flight was half an hour early so they wanted to leave half hour early too. We were clearly instructed to be available at gate accordingly. Fabulous breakfast service in Business class too. Pre-order and indicate preferred time of service or to skip altogether so each customer got their required rest."
Cons: "No entertainment available. Rude flight attendants."
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Pros: "Staff very friendly"
Cons: "Bathroom cleanliness"
Pros: "Loved the service!"
Pros: "The staff assistance Kosher food was great"
Cons: "Overhead baggage compartment was taken over by cups and stuff"
Pros: "Plenty of meal service quick boarding process"
Cons: "Nothing in particular."
Pros: "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Cons: "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."
Cons: "My monitor/screen never worked; could never watch a movie despite asking the flight attendants to reset my screen several times. Pretty bad for this 10+ hour flight. I have had much better experiences with crew, staff, friendliness, responsiveness, etc, on almost every other airline."
Pros: "It showed a decent tv show but the intercom kept interrupting"
Cons: "Delays leaving, delays arriving, the plane felt dirty"
Pros: "I need a refund what do I do for a credit?"
Pros: "The Ethiopian Air flight crew are outstanding at their work."
Cons: "Not enough water. The water is doled out in small cups."
Cons: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Cons: "Ground staff past security at Intl departures were unhelpful and scarce. The gate number on the boarding pass and screen did not coincide. Unlike other airports the screen was not the most recent information. Even when told about the discrpancy and mix up for many passengers, the mistake on the computer was not rectified"
Pros: "Friendly crew very responsive."
Pros: "The comforts offered in business class was most standard. In other words quite good. The food was middling. Also, 12 plus hours on a plane requires a larger selection of films. Finally, add wi fi."
Cons: "See above."
Pros: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Cons: "About time they introduced WiFi on flights"
Cons: "It was a night flight (~4-5 hours), however, 80% the time the lights were on... people did not want to eat/drink... and get disturbed constantly by the crew. We just wanted to sleep. Without lights"
Pros: "Impressive crew attendants and courteous ."
Cons: "Maybe landing was not too smooth"
Pros: "On time."
Cons: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"
Pros: "Boarding was quick, airport staff doing a great job, cabin crew friendly, entertainment just okay."
Cons: "Poor variety of food, it's either take it or leave it! Make sure to order your food while booking or get ready to suffer!"
Pros: "Flight was on time"
Cons: "Asian vegetarian food came for me at the end After telling many times to cabin crew Airport hostess were rude On 16th from Nairobi to mumbai one of my bag didnt arrive to mumbai .mumbai staff of Ethiopian airline was not ready to even answer .it was v disturbing As was travelling to some other city had to buy new stuff for trVelling"
Pros: "The flight attendants seemed a bit disorganized delivering the food and drinks"
Pros: "Flight crew were very nice and helpful. Plenty of room for carry on baggage."
Cons: "Veg food selections were very limited. A breakfast without meat choice would have been better than yet another rice dish. Some of the more recent movies started in the middle or near through end. Tried to rewind and restart but neither worked The toilet paper was not refilled at the stopover in Dublin and we ran out before LA!"
Pros: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Cons: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."
Pros: "Smooth Flight."
Cons: "The food."
Cons: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Pros: "The fact that I had a row of three to myself"
Cons: "I asked for an extra cup of coffee (cups very small) which didn't arrive until I reminded the stewardess several times. Flight was only half full. The food was very bad. A pink sausage and very, very dry bread, which absorbed all moisture in my mouth."
Airlines flying to Hargeisa have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Hargeisa
Masks required on board, masks provided on flights to Hargeisa
Social distancing seating
Middle seats unavailable to book on flights to Hargeisa
Testing for antibodies, testing for symptoms for flights to Hargeisa
Waiving of change fees. Search flexible flights to Hargeisa