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Unacceptable if it werent for the price

Pros: Cheap. Good for connections in Africa.

Cons: Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken.

Got us where we were going

Pros: Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it.

Cons: Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant).

I thought they were better than this

Pros: I like the Direct route

Cons: Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!

A complete mess

Pros: The flight from Newark to Abidjan was pretty comfortable and smooth

Cons: Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal.

Cons: My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation.