Traveller reviews
Overall rating
6.5
Good
Based on 963 reviews
Boarding
6.6
Comfort
6.7
Crew
7.2
Entertainment
6.1
Food
6.2
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Ethiopian Air information
| IATA code | ET |
|---|---|
| Routes | 323 |
| Top route | Addis Ababa Bole to Addis Ababa Bole |
| Airports served | 124 |
| Top airport | Addis Ababa Bole |
Ethiopian Air traveller reviews
Pros
"New aircraft with comfortable business seats."
(in 6 reviews)
"Flight Crew were great."
(in 29 reviews)
"The crew was nice."
(in 121 reviews)
Cons
"The seats were too uncomfortable"
(in 5 reviews)
"The food was not good."
(in 125 reviews)
"Nothing very nice flight."
(in 119 reviews)
Recent reviews
Traveller rating
350
221
178
155
0
Find reviews that mention:
connecting flight
great flight
good flight
food was good
crew friendly
flight entertainment
great service
flight attendants
boarding
seat was not comfortable
much better
changed without
customer service
business class
new aircraft
avoid using
seats were very comfortable
seats uncomfortable
table very dirty
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10.0
Cons: The travel was very good
review from
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10.0
Cons: The entertainment console doesn’t work
review from
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2.0
Cons: Poor communication
review from
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10.0
Pros: overall
Cons: Goodreview from
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8.0
Pros: Excellent
Cons: Do better for the meal according to the health safety.review from
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10.0
Pros: It was smooth all the way around. Food was amazing 👏
review from
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8.0
Cons: Keep up the good work.
review from
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10.0
Cons: Best Airlines
review from
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10.0
Pros: I liked both the seat and crew service
review from
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8.0
Pros: The crew was awesome
Cons: Figure out how to shorten flightreview from
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8.0
Cons: Nothing really, everything was great! Flight was just extremely long!
review from
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8.0
Pros: Crew were extremely professional
Cons: The seats were less comfortable for mereview from
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10.0
Pros: Crew
Cons: Entertainmentreview from
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2.0
Cons: First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone.
review from
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2.0
Pros: We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number.
Cons: Background check your booking agencies and their agents.review from
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10.0
Pros: The food, air crew respectful and dedicated to duty
Cons: Everything was perfectly okreview from
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10.0
Pros: The food!! The flight was in time and also the flight attendant were so available and caring
Cons: I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flightreview from
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10.0
Pros: Amazing friendly crew. Spot on entertainment!!!
Cons: Toilet facilities could have been cleanerreview from
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10.0
Cons: Nothing
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10.0
Cons: Safely any time
review from
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10.0
Cons: Safe
review from
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10.0
Pros: Driving
Cons: First safetyreview from
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9.0
Pros: This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks
Cons: Just keep up the good work.review from
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2.0
Pros: i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way
review from
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8.6
Pros: Crew and stewardess were fantastic
Cons: Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor.review from
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10.0
Pros: When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon.
review from
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10.0
Pros: Good
Cons: Goodreview from
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3.6
Pros: Nothing noteworthy was done well.
Cons: The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like.review from
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8.0
Pros: Great crew, Food.
Cons: Reduce baggage charges.review from
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8.0
Pros: Crew. Comfort.
Cons: reduce baggage charges.review from
Flight status
Ethiopian Air route map
Top airports served by Ethiopian Air
- Addis Ababa Bole Airport (ADD)
- Bahar Dar Airport (BJR)
- Dire Dawa Aba Tenna D Yilma Airport (DIR)
- Jigiga Airport (JIJ)
- Makale Airport (MQX)
- Gondar Airport (GDQ)
- Dubai Intl Airport (DXB)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Entebbe Airport (EBB)
- Dublin Airport (DUB)
- Jimma Airport (JIM)
- Johannesburg OR Tambo Airport (JNB)
- Gambēla Airport (GMB)
- Hargeisa Airport (HGA)
- Djibouti Ambouli Airport (JIB)
Ethiopian Air contact information
- ET IATA code
- +91 80004 01687 Call
- ethiopianairlines.com Visit
Overview of Ethiopian Air
Based in Ethiopia, this airline operates flights to 125 different destinations, with over 100 of them being international. For those that are interested in visiting Europe, you can choose from countries such as Belgium, France, and the Netherlands. If you would rather go to Asia, popular locations include Japan, China, and Indonesia.
Passengers that decide to fly with Ethiopian Air can choose from two different travel classes for their trip: Economy and CloudNine. Economy will provide you with one free piece of checked luggage, a light meal, and complimentary beverages, while CloudNine is comparable to business class and includes a larger baggage allowance, a seat that converts into a bed, gourmet foods, and free alcoholic drinks.
This airline has connections with many companies, such as a strategic partnership with ASKY Airlines, a group that is based in Togo. The company also maintains codeshare agreements with several other airlines, including EgyptAir, Air China, and Air Canada. Additionally, they are a member of Star Alliance, an airline organization that includes Lufthansa and United Airlines.
Ethiopian Air has a fleet that is composed of over 100 aircraft from many different brands, including Airbus, Boeing, and De Havilland. For particularly long flights, the company generally uses the Airbus A350-900, a plane that can fit up to 348 passengers and is spacious. However, the most commonly used aircraft is the Boeing 787-8, an option that has seats for up to 270 passengers and was primarily manufactured for middle-range flights. For shorter trips, the De Havilland Dash 8-400 is the most commonly employed.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.