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Pros: Changing my flight at office in Lalibela, agent was very friendly and helpful

Cons: Flight was delayed for over one hour and NO explanation was given.. nothing, passengers kept approaching the gate, No one would give them an explanation as to why flight is delayed, when it was departing, nothing , we just sat and waited No communication at all

Pros: The crew were very friendly and professional.

Cons: They lost my bag, there was no announcement that the flight was boarding.

Cons: There was a four hour delay for departure!

AEROPLANE TOO OLD, SEATS UNCOMFORTABLE, NO ENTERTAINMENT, MEALS NOT SA

Pros: POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES

Cons: IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR

AEROPLANE TOO OLD, SEATS UNCOMFORTABLE, NO ENTERTAINMENT, MEALS NOT SA

Pros: POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES

Cons: IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR

Almost didnt make it due to clerical error

Cons: They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight.