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I've done hundreds of flights in my life, and this flight was one of the best I've ever taken, From beginning to end, everything went smoothly, professionally, and with a smile and friendly attitude from all employees I interacted with. The food was delicious (and free), as were the drinks. There was just a genial and effective way in the way that British Airways organized the flight -that reminded of days in the 70's, 80's, and 90's, when flying was a fun, and exciting adventure. I enjoyed and had confidence in the abilities of the flight crew, I'll be flying British Airways several more times this summer. Thank you so much for the great experience! Cheryl Olso

Very Stress free Lounges were superb. Crews were caring. I loved it.

Overall good, the gluten free food is very hit/miss though and you must tell them you have an allergy days in advance.

The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun

We have business class seats from Los Angeles to London. The crew is friendly and provided great service. The flight was very comfortable and very smooth. Will use this airlines again in the future.

It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.

Boarding = No one respected the boarding groups. The ground crew did nothing to enforce the boarding system. What is the point of being a Gold member when there are no benefits to that? Tired old plane

Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.

Great and pleasant service and smooth flight with wonderful and clean amenities.

Economy seating has been dumbed diwn so far that it is uncomfortable for an average adult. Too small, too cramped, no room to move, and hard as a rock.