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Great crew! Average flight. T5 at Heathrow is not such as nice experience compared to other major International airports.

The flight attendants serving the food is really bad on this party flight. He is a bald guy and was very rude.

It was good but my seat was terrible for a long trip, too small

Bad. Bags are missing, there was no wheel chair assistance provided

They lost 3 out of our 4 luggages on the way to Santorini…didn’t not receive until the following night. The first leg of our flight home was a hour delay, which meant we had to run to catch our connecting flight. One on my TUMI luggage had a broken wheel when I arrived in Boston. After paying close to $12k for these flights I was highly disappointed.

Could be better in all aspects. Poor communication. Rude staff

Everything could be better. Really poor airline service. No communication. Overall rude staff.

Staff at check in and on the flight were great, no issues. Check in was slow, massive queues, badly/incorrectly listed on the information boards. Lots of confusion and irritation. At least 3 different flights (Southampton, Heathrow and Edinburgh) we're being forced through 2 check in terminals, hence the queue. Plane wasn't cleaned and crisps littered the floor. Chewing gum was stuck inside the seat pocket so unusable. £3 for a black coffee on the plane was a joke. Even at easyJet, you can get a proper coffee for that but none available on the BA flight. Plane was delayed by over an hour, possibly nothing to do with BA but it added to the poor experience. Luggage took 45 minutes to come through on the reclaim belt. Again may not be BA issue but unless they and other airlines deal with these issues on our behalf, they'll get the bad reviews. Overall, not a good days travelling.

I'd lost my wallet and credit cards on a train from Prague to Dresden. I was able to use Apple Pay, but in flight i didn't have any cellular connection. When I ordered some crisps and a coke, by Apple Pay was declined (I learned later because I didn't have service in flight). The flight attendant somehow managed to take care of my order. I was really touched by her kindness.

Flew premium economy from LHR - PHX. Beautiful new a350. Lovely friendly staff. Actually pretty delicious food. Loved it