Daily cleaning, installation of cabin HEPA filters on flights to Flint
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Scores according to KAYAK customer reviews
Cons: "Bumped from first class to coach."
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was great. I showed up to early and they were able to adjust my flight so I wasn’t sitting at the airport all day. Best service."
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Pros: "Everything was super comforting"
Cons: "The flight are always subjected to delay ... I didn’t like that..."
Cons: "I am glad to be home after 4 1/2 hours of delays"
Cons: "Size of seat"
Pros: "Nonstop flight!"
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Cons: "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"
Cons: "The seats could be bigger."
Cons: "All good"
Pros: "Short flight."
Pros: "Crew was amazing"
Cons: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."
Pros: "The flight crew was okay. The middle seat was tight for a cross country trip"
Cons: "More room"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Cons: "International check bag fee of $100 because British Airways partner. Too strict with carry on allowance. Older planes. Not very comfortable. Overall not worth the price. Supper hard landing. And poor air quality."
Pros: "The flight crew was very nice"
Cons: "The plane was almost 40 minutes late in boarding. I missed my connection flight to Rome"
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."
Pros: "Very little"
Cons: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "The nice and helpful American Airlines ticket agent at our gate that helped me fix my seating issues."
Cons: "Your booking does not automatically reserve our 2 seats together so I find out at the last minute and have to pay for an upgrade to fix it. Not thrilled! Plus I booked with BA for a reason so it would be nice to know at booking that they will contract with AA."
Pros: "On time. No delays. Smooth landing"
Pros: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Pros: "Crew friendly"
Cons: "Tight quarters. No food. Seat wouldn’t recline. No USB plugs."
Pros: "Go Go inflight entertainment is available for free if you have an ear phone and device to connect."
Cons: "No power outlet to recharge your device, so needed to use external battery to last the length of flight."
Cons: "It was a little hot in the plane at during start and touchdown"
Cons: "There was no inflight entertainment at all. Your only option is to purchase WiFi so that you can view entertainment on your phone or other electronic device. For a plane that cannot offer inflight entertainment, the WiFi should be free."
Cons: "Our audio did not work for movies. The food was super cheap"
Pros: "Ended up being American Airlines not Finair. Great 788 felt like the shortest trip to Dublin I've ever had."
Cons: "Although not the worst food I've had on planes it certainly left room for improvement."
Pros: "Nice crew, nice beverage service"
Cons: "This plane was uncomfortable and there were no outlets or entertainment - Very disappointing for a plane going that distance. At boarding, group of people are so dense it's impossible to get to line when boarding group called. They block the entrance for other customers. There has to be a more civilized way to board a plane."
Cons: "Horrible delays. Delta doesn't have these problems."
Cons: "Prices are high and changes are frequent on rates"
Cons: "The flight was cancelled, there is nothing to rate except the inconvenience it caused me and my fiancee who were traveling back home for a business meeting."
Cons: "Overnight stay due to missed flight with no luggage or medication."
Cons: "Space too tight. Nothing was offered to us, not even a cup of water. Staff not friendly, mean even."
Pros: "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
Cons: "Rain during boarding"
Pros: "Every single crew member was extremely helpful and friendly. Also the leg room was acceptable compared to similar airlines. Comfortable seats and smooth flight. We were even 20 minutes early to BCN!"
Cons: "The plane was very old and the entertainment was okay... That's if your screen worked, which mine did not. An 8 hour flight without entertainment is not the best scenario. Also, I know it wasn't just my screen that wasn't working."
Pros: "roomy flight, great movie selection, food was great"
Pros: "Flight was smooth, left on time and arrived early."
Cons: "No TVs in the seats to entertain the kids."
Cons: "The flight was cancelled without notification."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Pros: "Flight was not full so i got two seats to myself. Movie selections was great, and crew was great ."
Pros: "I have been traveling several times with this airline and think they are good overall."
Cons: "Reclining chair sometime is not working."
Pros: "comfortable seating"
Cons: "Boarding took forever. Leaving the gate took forever. Dude next to me was crazy rude to me and the flight attendant."
Cons: "Bad airline delays change gates horrible not recommended"
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Pros: "For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills"
Cons: "We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'."
Pros: "Check in and bag check were easy and fast. Kiosk system works well. Excellent entertainment offerings!"
Cons: "I realize there is no real food service in coach, but a little variety in bagged snacks would be nice."
Pros: "It was nice and smooth. The crew was great, especially Urere, our stewardess. Comfort and food were good, on par with the nickel diming of airlines."
Cons: "Comfort can be greatly improved."
Pros: "The staff were as kind & caring as I've seen"
Cons: "Seats were rock hard, very uncomfortable. My flight from Munich to Kyiv on an older airbus 321 was better and my earlier flight from ElPaso on SWAir 737 were a hell of a lot better leg room seats were nice, go figure!"
Pros: "Smooth flight. On time"
Cons: "flight was late, sat on the cramped little plane for nearly an hour without AC; plane seemed in disrepair"
Cons: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Pros: "Short flight, nothing to do with airline"
Cons: "Boarding was annoying and employees were rude. Had just gotten off of a connecting United flight and one of the employees barked at me that my carry on was too big and I had to close extra zipper even though I had no issues in the United flight I had just gotten off of......... I was starving and didn’t get a chance to grab food due to short layover time. We took a while to take off. We’re supposed to leave at 4:15 and left closer to 5pm. Then when we were on the air, flight attendants took a while to provide the snacks and water and they didn’t even get around to our row before they had to sit down for touch down. Smh. Terrible and thoughtless. Seats were uncomfortable and very little leg space. Entertainment only works if you’re able to download their app and of course no free WiFi because airlines want to force you to spend more money after you’ve spent a large amount to fly to your destination."
Pros: "Read the above. I was lucky to sit next to a charming young couple who made the travel time go quickly and fun."
Cons: "The food was as described above. Disappointing."
Pros: "Crew were efficient and polite On time Clean bathrooms"
Cons: "No free entertainment No earphones"
Pros: "Actual went fine."
Cons: "Departure from ORD was delayed 4 hours!!!!!! We were not given any explanation until afterwards when I received an email saying that it was an unspecified crew issue. I was offered compensation in the form of “miles” or credit towards a future flight."
Cons: "The fight to flint was canceled last night beacuse they had no captian. What the heck!!! My mom is a senior citizen and the last thing she needed to be doing was schlepping all of her things to and from the airport in fridged temps. She’s battling a major cough and is now so exhausted!! This is totally unacceptable...not to have a captian?!???! Please respond as to how I will be reimbursed or what I can do to feel satisfied."
Pros: "The quick flight."
Cons: "The crew. It was obvious she does not like her job. She seemed as if the people are an inconvenience and everything was so repetishous."
Pros: "Awesome and helpful crew"
Cons: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location. Food was not good, and drink service was only done twice on 17 hour flight. It took an hour to start taxiing after we were all seated and left the gate."
Pros: "The flight was smooth and staff was courteous."
Pros: "I liked that the suitcase was stowed"
Cons: "Waiting 11 hours for a flight to Portland"
Pros: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Cons: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."
Pros: "The comfort of first class was very good."
Cons: "The flight attendant was working her tail off, but she was struggling to keep up with the first class passengers due to the limited time to get service items out."
Cons: "Southwest has much better experience."
Pros: "Not sure why was contacted"
Cons: "I was forced to buy another ticket from another airline because it was cheaper, rather than change flights because of military orders. I also have to to another airport. zero customer service"
Pros: "on schedule even though ORD had some weather issues but yes good flight.."
Pros: "Courteous service, on time."
Cons: "I have priority boarding but was last group to get on and wifi did not work half way through flight until we landed."
Pros: "All of our flights left on time & arrived early. We had wonderful flight attendants as well."
Cons: "Arriving in Chicago we had to wait to dock the plane and were not able to get up and use the restroom."
Cons: "It was cancelled no email no text no call thanks"
Pros: "Nice staff"
Pros: "They put me and my son in the very last row of the airplane. I realize this is probably the only way I could afford to fly so I will put up with it, but it isn't very comfortable for 73 year old woman."
Pros: "I arrived two hours early to the airport as specified and arrived to find out my flight was delayed by over four hours. So my daughter and I had to sit in the airport for over six hours."
Cons: "I was very displeased with the boarding process in Panama City. We were moved from the boarding area without explanation and asked to screen our luggage again at the gate. I had to discard a full bottle of water that I purchased after the first security check. It would have been nice to know about this before so that we could consume our water and use the rest room before boarding. Very frustrating!"
Cons: "We were not told about the 20 min delay over the speaker from Newark to Flint Flight attendant basically ignored us for drinks and picking up garbage Newark to Flint"
Cons: "Delay after delay after delay"
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Cons: "You had to pay for internet service in order to watch the free movies."
Pros: "Ease in check in and boarding."
Cons: "Plane size was small until I mentally adjusted."
Pros: "There was way more leg room on this flight and I was considerably more comfortable"
Cons: "One of the stewardesses asked me if I was traveling with the girl next to me because we both happened to be black...... I didn't appreciate that"
Pros: "Economy plus seat was nice to have an outlet plug in."
Pros: "I liked how friendly the crew was there and from du range to denver."
Cons: "My flight from Philadelphia to Denver was horrible. My flight was 30 min late which made my connecting flight impossible. This made a terrible start to my trip. I had a show to attend which I never made it to and ruined my coworkers plans. Went to uniteds customer service for help and the counter lady was so unhelpful and did not show any concerns for my delay."
Cons: "6'2" broad shoulders and uncomfortable. Sitting by the window meant my leg had to be 5 inches over due to the curvature of the plane. Both of my knees were on the back of the seat and I was at an angle. The lady next to me looked like she did't like me being turned toward her. Many extra seats including the emergency exit row (that has more room) was available when we took off but I was told we couldn't sit there without paying extra. Cheap 1 hour flight. Won't tolerate it for anything else."
Cons: "Have to pay to watch tv or movies? Its not the 90s anymore"
Pros: "Crew was nice"
Cons: "United is always late it seems"
Pros: "The service was outstanding. There was a lot of space between the seats. A lot of movies to choose and the best part you don't have to pay for it. Nothing like other airlines. This is the best by far!"
Pros: "I was very cold because I take blood thinners. I was sitting directly behind first class in coach . The first class crew was passing out blanket to anyone who wants one. Several I tried to get a crew member attention which she ignore . I was told I couldn't have a blanket because they are only given to first class customers only but on my flight to Batltimore I was given a blanket in coach"
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Pros: "On time!!!!"
Cons: "Only water served"
Cons: "The 4 hour delay due to "wifi" issue caused us to miss our connecting flight to Kona, Hawaii! We thought it would be a quicker and shorter flight buying a direct flight from United from IAD to HNL then to Kona, but we were wrong! We are upset and disappointed that it caused us a day of our vacation! We will avoid United for future travels!"
Pros: "Ontime service"
Pros: "Crew was nice and friendly."
Airlines flying to Flint have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Flint
Masks required on board, masks provided on flights to Flint
Social distancing seating
Middle seats unavailable to book on flights to Flint
Testing for antibodies, testing for symptoms for flights to Flint
Waiving of change fees. Search flexible flights to Flint