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I paid for internet that did not work and had to pay more to have it

Boarding was disorganized. Cabin crew was rude. Food was okay. Baggage was lost in Jeddah. Called airline for the past 5 days, either no response or saying the same thing as always which was "No bag has arrived. It should be here by tonight."

Planes are good. However the entertainement system is slow. The headphones are of low quality and I could hardly hear a movie The movies lack subtitiles

Delay not posted, only departure time listed- not boarding time. We left an hour late and arrived 45 min late. Restrooms had backed up sinks and toilets not flushed ) passenger error). Lots of screen for entertainment didn’t work. But we arrived with our luggage

I have my baggage left either in Jeddah or Addis and undelivered to Abuja

Need to do a lot of improvement on service and cleaness

They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.

Good. Crew do seem to be less friendly- management are clearly limiting them or not empowering them as they used to.

It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.

Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis