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When to book flights to Bruxelles-National
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Top tips for finding cheap flights to Brussels Airport
- Looking for cheap airfare to Brussels Airport? 25% of our users found tickets to Brussels Airport for the following prices or less: From Mumbai ₹ 32,090 one-way - ₹ 46,866 round-trip, from Hyderabad ₹ 52,947 round-trip, from Lucknow ₹ 91,690 round-trip
- Book at least 6 weeks before departure in order to get a below-average price.
- High season is considered to be July, August and September. The cheapest month to fly from India is October.
- Enter your preferred departure airport and travel dates into the search form above to unlock the latest Brussels Airport flight deals.
- As there are no direct flights to Brussels from India, when booking your flight you might need to take into consideration where you would prefer to have a layover or which airlines you have an affiliation with. All inbound flights from India land at Brussels National Airport, which is located 15km outside the centre of Brussels.
- If you have flown in on KLM or Air France with the purpose of transferring by train to Amsterdam or Paris Charles de Gaulle, your flight ticket will include a train journey from Brussels National Airport to the Gare du Midi train station, from where you can catch the train to continue your journey to the Netherlands or France.
- If you need some peace and quiet after a long flight to Brussels from India, you could consider spending your layover in one of the lounges at Brussels International Airport. Brussels Airport’s Diamond Lounges are accessible to all travellers who are willing to pay the entrance fee, which will allow you to enjoy complimentary meals, snacks, hot and cold beverages, free Wi-Fi and workstations as well as access to newspapers and magazines. There is a lounge in both Pier A and Pier B; the latter is equipped with showers.
- Smokers will be pleased to know that there are two smoking rooms in Brussels National Airport – located in Pier A and Pier B, both are airside so will suit passengers in transit. Smoking in public areas is prohibited in Brussels, so those passengers who are leaving the airport will need to look for the designated smoking areas situated outside the terminal building.
- Brussels National Airport houses a couple of play areas for children, so travellers with small kids can watch them run around and let off some steam before the next leg of their journey. For travellers who have babies, there are baby changing facilities located next to the majority of the airport toilet facilities.
FAQs - booking Brussels Airport flights
Top 5 airlines flying to Brussels Airport
Scores according to KAYAK customer reviews8.6
Singapore AirlinesOverall score based on 3892 reviews
8.8Boarding
8.5Comfort
8.9Crew
8.6Entertainment
8.3Food
Cons: "More food variety"
Pros: "The service was outstanding! All of the flight attendants were amazing!"
Cons: "Terrible"
Cons: "Raise the cabin temperature"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Cons: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Pros: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Cons: "I will not buy the air ticket from cheap ticket any more."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Pros: "Premium economy was great."
Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Cons: "The toilets were a little unsanitary."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "Great service and very very comfy"
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "Ok"
Cons: "Delayed"
Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"
Pros: "Nothing"
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Friendly, smiling staff, ever happy to help, nice food"
Cons: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Pros: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Cons: "It would be great it the seats were leather so that plane would feel more cleaner."
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Cons: "good"
Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Pros: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Cons: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Pros: "got us there, efficient and effective crew."
Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "Lots of movie and game options"
Cons: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pros: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
Pros: "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
Cons: "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
Pros: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Too many baby crying, customer and staff yelling at each other. Seat is too small and tight. Could not sleep at all for 16 hour flight !
Pros: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Cons: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Pros: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Pros: "All is well"
Cons: "Everything is excellent"
Cons: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Pros: "Yes"
Cons: "Good flight"
Pros: "Everything."
Pros: "Everything."
Cons: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Pros: "The crew was friendly."
Cons: "The food was horrible."
Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."
Pros: "More leg room, easy boarding and comfortable flight in economy"
Cons: "NA"
Cons: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Cons: "On time. Reasonably good. Satisfied with everything."
Pros: "everything"
Cons: "nothing"
Pros: "Staff was outstanding"
Cons: "N/A"
Pros: "I liked how kind and attentive the staff were."
Cons: "The connection in Doha was a pain...one has to one end of the airport to the other...go through security and then come ALL THE WAY BACK! UGH!"
Pros: "crew servious and food quality."
Cons: "not so many Hollywood movie choices."
Pros: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Cons: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Personal courteous service"
Cons: "Quality of food"
Pros: "service and staff was polite & friendly"
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Cons: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "Everything"
Cons: "Long hours from Doha to Atlanta"
Pros: "Boarding and ticket counter crew were good."
Cons: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Pros: "Hospitality"
Cons: "NA"
Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Pros: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Cons: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."
Pros: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "Crew were nice as always and the toilets were clean."
Cons: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."
Pros: "Comfort and service"
Cons: "Food breaks should be more"
Pros: "I liked everything about the flight."
Pros: "Service was very good"
Pros: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Cons: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"
Pros: "Nothing"
Cons: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Cons: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Cons: "No upgrades. Worst flight."
Pros: "Excellent customer service, smooth boarding, good food."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Cons: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Pros: "everything!"
Pros: "Good staff and service"
Cons: "Require more leg room"
Pros: "Movie selection was good."
Cons: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."
Pros: "It was nice service and hospitality"
Pros: "Friendly and professional crew"
Cons: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
Pros: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Cons: "Good Guidance Proper behavior from airport crew"
Cons: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Pros: "Good food and comfortable seats"
Cons: "Boarding was confused and disorganized, but that seems to be a common problem with ground staff at all Indian airports"
Cons: "Accommodation @ Dubai extra bonus Superb"
Cons: "No delay in boarding"
Cons: "More help for missing the flight."
Cons: "There is nothing to improve. I wish other airlines can learn from them."
Pros: "All was good. Check in was smooth"
Pros: "Emirates is always amazing"
Cons: "Business Class, lol."
Pros: "Great crew, good legroom and comfortable seat"
Cons: "You don’t need to have seats next to lavatory. The area was stinking even before the plane took off."
Pros: "Yes all things are good"
Cons: "Very good experience"
Pros: "Was ok"
Cons: "Water bottle to all the passengers."
Pros: "entertainment was great!"
Cons: "Not much to eat for a vegan."
Pros: "Food Staff Service Aircraft"
Cons: "Nothing"
Cons: "Shitty boarding like in all India airports"
Pros: "Ice entertainment is great"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pros: "Service."
Cons: "The boarding was long drawn out process, done in two stages that started 2 hours before departure! Why does it have to be this painful?"
Pros: "We like everything, was good experience All over"
Cons: "Boarding announcements weren’t clear and boarding was not separated by zone."
Pros: "Good food."
Pros: "The service was wonderful"
Pros: "Good flight and easy transfer."
Cons: "The seats are cramped and the food is tasteless"
Pros: "Everything"
Cons: "Nothing's"
Cons: "Broke my bags."
Cons: "not upto the mark."
Pros: "Food nd entertainment"
Cons: "Boarding"
Pros: "Great Ambience. Excellent Crew. Tasty Food."
Cons: "Baggage collection slow still waiting"
Pros: "Very clean and comfortable. Staff very attentive."
Cons: "Many sick passengers on board."
Pros: "All was good"
Pros: "Flight was comfortable"
Cons: "They did not have enough Veg food even though I had requested it."
Pros: "It was good"
Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Pros: "It was very comfortable for a 14 hour flight."
Cons: "I didn't like the fact that they ran our of my selection of breakfast. We were seated midway on the plane and my breakfast selection ran out before they got to my section."
Cons: "need more leg room and ability to recline"
Pros: "Normal checking process completed and waiting at gate early."
Cons: "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."
Cons: "The flight was canceled and the staff had no idea how to rebook."
Pros: "The seats were good, more reclining than Etihad, Luftansa and United airlines and a good leg space, although I'm 5'4. Food was good and plentiful."
Cons: "Cleaniness was really bad. There was a puddle of water in the washroom and even after informing the crew twice noone cleaned it."
Pros: "Live entertainment TV. On time schedule."
Cons: "my flight from Dubai to mumbai - missing baggage. That was not a good experience at all."
Pros: "Everything"
Cons: "Not enough blockbuster action movies. I expected you would have the new Jason Borne flick for e.g."
Pros: "Availability of choice of meal (vegan)"
Cons: "Crew behaviour in general"
Pros: "Boarding announcements somewhat vague - not repeated often enough"
Cons: "There was a delay in landing that resulted in missing my next flight to Dallas. I had to book another ,really expensive air ticket immediately for the next available flight myself. No assistance was provided. Incurred huge loss and inconvenience due to the delay. The staff was very inconsiderate."
Pros: "1. Check-in counter staff is nice 2. Entertainment systems are nice."
Cons: "1. Issue with crew, one of crew member forgot to serve food and after reminding they did not have vegetarian option hence have to stay without food, disappointed with kind of service even after booking ticket with competitive price and providing meal choice in advance. Somehow they managed a vegetarian meal but didn't provide any cutlery to eat which is highly unacceptable. Apologies don't serve any purpose if the passenger remains hungry just because of ignorant staff. 2. About entertainment option, less new bollywood movie choices"
Pros: "Flights were on time."
Flight didn’t go to mombasa
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Well organized on check in. Attentive"
Pros: "New plane, fresh feel. Food is ok."
Cons: "Airline feels basic and no frills."
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"
Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."
Pros: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "Timeliness, Service, Cleanliness Comfort"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The Airbus. The crew's simple commitment to excellent service"
Cons: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Pros: "Nice blankets. Good service."
Cons: "Food wasn't that great and juices were very sweet (tasted like sugar water)"
Pros: "Good and clean planes, good service"
Cons: "We had couple of ours delay and not well communicated"
Cons: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Pros: "New airline. Left 20 mins early."
Cons: "Nothing."
Pros: "Landing was very smooth. I got window seat as requested."
Cons: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."
Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Cons: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"
Pros: "New plane, friendly crew"
Cons: "Cramped seating, poor signage & boarding announcements"
Pros: "Like Kigali it was clean and efficient."
Cons: "Food is almost inedible"
Pros: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Cons: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Cons: "No entertnainment"
Pros: "I like the overall service in the plane."
Cons: "I didn't like changing the boarding time."
Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Pros: "Planes were great and flight crew excellent."
Pros: "The crew is nice"
Cons: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Pros: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Cons: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
Pros: "Clean planes"
Cons: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Pros: "Nothing."
Cons: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Pros: "the flight got me to Gaborone on Monday morning"
Cons: "Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours."
Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Pros: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Cons: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Cons: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Pros: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Cons: "Food needs to be addressed"
Pros: "They have great food, amazing crew, great customer care.."
Cons: "No entertainment, some few crew members has a bit of an attitude."
Pros: "Flight attendant are helpful."
Pros: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Cons: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"
Pros: "the only one thing I loved about the flight was it being DIRECT from Mombasa to Kigali. I didn't have to pass through Nairobi."
Cons: "Don't expect a lot in Africa. The service wasn't that bad, but it needs a lot of improvement. Partyly because Rwandair's planes are small (Boeing 737-200) there was a lot of turbulence during the flight... A lot to learn from Kenyan and Ethiopian!"
Pros: "flight itself"
Cons: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Pros: "The crew was very lazy and not professional"
Cons: "Don't stop demanding from the crew"
Pros: "Excellent"
Cons: "Terribly uncomfortable seat."
Cons: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Cons: "We had a huge delay"
Pros: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Pros: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Cons: "NO legroom on the Zurich to Dusseldorf flight."
Pros: "On time, nice crew"
Pros: "See above."
Cons: "Hard to see monitor for films and to hear through earpiece."
Pros: "Staff, food, on board entertainment all very impressive. Great flight."
Pros: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Cons: "nothing"
Cons: "This is ever the first time we flew with Swiss air and will be the last time. The seats are too tight. If the person in front of you inclined his chair for better comfort, then there is quite challenging for you trying to get out of your seat for washroom etc. The crew services were terrible. Between meals time, there were completely no services such as offering water/drink etc.-did not see a single soul of them, especially on a 9 hours long haul flight! The food was ok. The only thing I like was the chocolate handed out at the end of the journey."
Cons: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."
Pros: "Stewards were friendly; snacks were good"
Cons: "Nothing"
Cons: "Delay"
Pros: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Cons: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Pros: "Smooth flight"
Cons: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Pros: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Cons: "Delay"
Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Pros: "-"
Cons: "- late in arrival - 2h late in departure - lost my luggage"
Cons: "Old planes. Food was okay. Business zeats not too comfortable."
Pros: "We received an upgrade to business class. The entire experience was excellent."
Cons: "The flight was delayed in taking off, and our gate wasn't available when we landed so we had to wait again, ultimately adding approximately 1.5 hours to the trip."
Cons: "delayed"
Cons: "flight and luggage deliver delayed. Missed meeting as a result"
Pros: "Punctuality, efficiency and courteous and prompt service. Zurich is a wonderful airport to connect through."
Cons: "Only that WiFi is too expensive!!"
Cons: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Pros: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"
Cons: "id."
Pros: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."
Cons: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Pros: "Food, service,"
Pros: "the Crew, the meal, the seat at the window"
Cons: "the late and the not very good Information about the late in Madrid"
Pros: "Friendly crew. Good food and entertainment. Comfortable seats."
Pros: "crew was attentive"
Cons: "having to take a bus from the terminal to board"
Pros: "Ok food and ok entertainment"
Cons: "Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall."
Pros: "Everything"
Pros: "I liked nearly the entire experience. The food was first rate. The crew was friendly & helpful. The seats were so comfortable and the entertainment was plentiful."
Cons: "The boarding process and distance required for transfer was daunting and complicated. Many of us feared we would miss our connection. The lines were excruciatingly long and caused delays that were unnecessary."
Pros: "Crew great"
Cons: "Seats cramped"
Cons: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Pros: "most things were good"
Cons: "the passport check process in Zurich was awful!"
Pros: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Cons: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."
Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Pros: "Nothing notable"
Cons: "The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again."
Pros: "Comfortable business class"
Cons: "Food was not too great"
Cons: "They didn't let me on the flight because I'm disabled pure discrimination"
Cons: "As I had bought the tickets via Air India for a SWISS flight, I was informed that I cannot upgrade to business class, even when I was ready to pay. Inspite of being a SENATOR with the Star Alliance's Miles and More program."
Pros: "Staff was very friendly."
Cons: "Nothing to say here"
Pros: "Very friendly check in clerk ( Andrea ) Easy airport"
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