Pros: "On time"
Cons: "Very poor job . I had bad experiences."
Pros: "Excellent service . Good customer service"
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Pros: "Good Timing"
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "Food was good as it is typical on Turkish Airlines."
Cons: "The check in process was terrible. I specifically requested seating together with 2 small children and an injured daughter. The check in process was the most chaotic I've seen in recent times. No clear order, no clear counters. We bounced back and forth before we checked in our luggage. At the gate, another long chaotic line of multiple questioning and bag/body search before we boarded buses to our plane. When we boarded we found out we were split at 2 or 1 seat arrangements (out of 5 travelers). After complaining, there were able to seat at least 3 (with one lap child) together and 1 separate. The plane was uncomfortably hot all flight long despite notifying the flight attendants. The one restroom ran out of soap in the first hour of the 11 hour flight. They quickly ran out of a choice for lunch option and snacks. I fly Turkish Airlines frequently and I usually am satisfied, but this was exceptionally bad experience."
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Pros: "Screens at each seat"
Cons: "Food was terrible, the WiFi wouldn’t work even at $15"
Cons: "I was disappointed that the two female flight attendants on my side (seats A&B) did not come across friendly, and any request appeared to be a bother. At one point I requested bread and butter, the flight attendant seemed annoyed and said if she can find some, and never came back to me. I went to the galley, where a male flight attendant was working on something. I requested some bread and butter from him, was met with s smile, and was able to locate a roll and butter for me in under a min. Please note, I do not think this was a gender issues, it just happens to be the situation with this case, and I specified it as I do not know the names of the flight attendants, but the airline should be able to identify who was working the different sections."
Pros: "Crew was fantastic and service was awesome"
Cons: "Business class seats are not very comfortable like Qatar or Emirates."
Pros: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Cons: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Pros: "As always Turkish Airlines has exceptional service"
Pros: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Pros: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Cons: "Nothing to dislike! My favorite airline."
Pros: "Friendliness of crew."
Cons: "Very bad seats."
Cons: "See volume issue from earlier."
Pros: "The food was plentiful and delicious. Fare price was excellent."
Cons: "The seats were too small. The layover in Istanbul was too long."
Pros: "The crew was kind and the food was good, the birding process was quick and easy."
Cons: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Pros: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Cons: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."
Pros: "Food and crew were excellent, price was good."
Cons: "Long layover was hard on me. No place to sleep while stuck all night at the airport."
Pros: "I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!"
Cons: "I feel the seats are too narrow and space too tight. Other than that, all good!"
Pros: "Food, entertainment, crew were all great"
Cons: "Very cold in cabin"
Pros: "Food, entertainment, and crew were great!"
Cons: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Pros: "Friendly Cabin crew Entertainment was above average."
Cons: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Pros: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Cons: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Cons: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pros: "Food and entertainment options are good"
Pros: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Cons: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Cons: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Pros: "Food is always good."
Cons: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Pros: "Choice of in-flight entertainment was excellent."
Cons: "The plane was dirty. It smelled, The food was not up to par."
Pros: "Bussness class."
Cons: "Flight was delayed a little."
Pros: "outstanding flight assistances, excellent food."
Pros: "The crew was very professional"
Pros: "The flight was smooth (good pilots) and the service was great."
Cons: "The space between seats."
Pros: "Crew was great, very friendly"
Cons: "Everything else. Small space, food was not very good, bathrooms were dirty."
Pros: "Very spacious, lots of room, on time. A nice experience overall."
Cons: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Pros: "Crew was fine; food fine."
Cons: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Pros: "the crew, meal, flight, every thing was excellent"
Cons: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."
Pros: "Food / service / timeliness"
Pros: "Loved all around."
Cons: "I loved it."
Cons: "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
Not many vegetarian food options and they say we have to call 24 hrs before when there website was not working and also nobody was ready to pickup calls for any queries. And they don’t even ask for it as we try to register on VeriFLY why don’t they ask for food options there. And they gave economy class seating to passengers who are premium world travelers plus in connecting flights.. And if BA flight is delayed for any reason they don’t bother to make sure to give the same class in connecting flights either and leave passengers to connecting airways .
Great flight attendants and overall airport experience,
Pros: "Crew very helpful"
Cons: "Delay leaving Heathrow because of cargo loading and equipment blocking our pushback. Better coordination of ground activities is needed."
Cons: "This was a really old plane. The screens were really small And was so scratched and messed up that it was almost impossible to use . I was never offered a choice of breakfast before I boarded and I could not get what I wanted. You do not offer enough space fo list all my comments. Very unfair"
Pros: "the food was surprisingly good; crew very helpful after I was asked to switch seats due to screen malfunction, they helped find space to move my carry-on further front as well and assisted in getting it back after landing"
Pros: "I like everything."
Cons: "they have increased the layover time"
Pros: "The Heathrow staff was attentive to our needs regarding a passenger with special needs. The flight attendant crew was also totally on point throughout the flight. As we left the plane, one of the flight attendants, Simone, made a very special effort to assist us and for that I am grateful. The wheel chair attendant at Washington Dulles was also a real trooper who remained with us until all luggage was retrieved and I made my way to the Parking Garage to retrieve my car. I am totally impressed with the service and care that everyone associated with British Airways provided to make this transport effortless."
Pros: "Wheel chair was provided. Guidance to check in to the flight."
Cons: "I paid extra charge for Seat 29C. It was not provided though requested several times. After a hot argument this was provided. Crew were not co-operative. Flight was delayed by three hours. Connecting flights missed. I reached my final destination by a delay of 24 hrs. Luggage came after 3 days. No wheel chair provided at LHR. I have been suffering from Back pain since several years, underwent surgery. I had to walk a larger distance at LHR to hotel and back to to catch flight. Very horrible journey I had ever experienced."
Pros: "Quiet flight lots or spare seats - good price. Food pretty good"
Cons: "Viewing sets stowed in front of rows old and not easy to move"
Pros: "Service and Care with sense of humor! I have sat in both business and economy, and while I prefer the room in business, I still feel the service is just as wonderful in economy. I got all I asked for including bubbly in economy! I like to stay awake on the way back to the US and asked for two coffee's and a bubbly, a ginger and an OJ just before dinner & refills on cafe. Of course I thought I was pushing it to ask for it all at once, but they laughed, proceeded to fill my wishes and with a good sense of humor asked If I wanted anything else! I actually got everything I asked for! Super!"
Cons: "I pre bought my seat and chose an aisle. The plane was changed and I ended up in a window seat within the same row I had chosen on the other plane lay out. I prefer the aisle as I like to get up a lot and hate to annoy others who may prefer not to get up every time I do. I was lucky that the flight had plenty of empty seats and was able to move to an aisle after asking. What happens on a full flight? I would have been really upset. What is the point of pre-booking one' s seat? If the plane is changed, BA ought to take care to make sure a pre-booked seat gets a window/aisle near the row they chose. I suspect that is more important than the row on a long flight."
Cons: "First it's delayed by 1 hour. Few hours before the departure, it's delayed by another hour when I was checking the status from home. Then suddenly it's was back to 1 hour delay, which totally screwed up my travel time to the airport."
Pros: "Dinner, friendly crew"
Cons: "Quality of entertainment"
Pros: "Did not watch entertainment. Tried to nap."
Cons: "Blankets felt very worn and crusty."
Cons: "I could not chose the seats ahead of time, for reasons that I still don't know, and I wound up being seated several rows away from my young son."
Cons: "There are no wheel chairs for BA in London. We were made to walk long distances in absence of wheel chairs. No coordination in BA ground staff."
Pros: "Entertainment options"
Cons: "Poor food options"
Pros: "Reached Home"
Cons: "No Proper servings Entertainment was poor Beverages were not adequate Seats were narrow"
Pros: "The flight was nice, on a large aircraft with lots of entertainment options, high ceilings, and decent food."
Cons: "Due to delays on our previous flight in the two-leg journey, we missed the connection and had to be rebooked, stay overnight in London, and come home a day later than planned."
Pros: "Despite a four hour delay the staff was in good spirits and generally pleasant. The entertainment selections were also comprehensive."
Cons: "The food choices were very limited (chicken curry or pasta alfredo) neither of which were dairy free."
Pros: "Crew was very good and very attentive. Dinner was of good quality for airline food. Both options sounded good and the chicken curry was excelent. Flight took off late beacuse the luggage of passengers who did not make the flight had to be removed, but managed to arrive only a few minutes late."
Cons: "It was just too cramped. It didn't help the the gentleman sitting next to me was large enough to be spilling over into my seat. The seats were not very comfortable either. The movie selection was a bit disappointing compared to Iberia Airways, and the screen quality was not so great. I also didn't see usb ports to charge portable elctronics, which was disapointing."
Pros: "Great service on plane"
Cons: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes. In London I was told to go to the end of line 2 times, the BA employee was olaying really weird games. Pretty annoying."
Pros: "The food was very good, and the entertainment selection was good."
Cons: "I'm a small person, and I found the seats too narrow and there was so little leg room."
Cons: "Delayed and poor food"
Pros: "Flight got cancelled"
Pros: "The airline boarded a little late, but that's typical in Europe. They gave lots of food for the in-flight meal. Several people didn't have their screens work, so they rebooted the system, and then it worked fine. The crew constantly came through with beverages."
Pros: "Really comfortable"
Pros: "Timeliness and service were decent"
Cons: "Food and leg space were mediocre"
Pros: "friendly staff, decent food"
Cons: "seats weren't particularly comfortable, the side bolsters on the economy seats are a little too aggressively tall"
Pros: "Service here was above standard"
Cons: "The food is small & needs more variety"
Cons: "The in-flight entertainment had issues about an hour and a half into the 8 hour flight. The crew reset individual seats with no improvement. They made any announcement asking people to stop hitting the call button about it because they were aware of the problem and said that if there was no improvement they would reset the entire plane's entertainment system which they never did. Therefore, we did not have any functioning entertainment for the remaining 6.5 hours of the flight."
Cons: "Flight was 3 hr delayed, seats were uncomfortable, flight was oversold and could not seat next to spouse even though we booked well in advance."
Pros: "Flights were on time."
Cons: "I had requested a wheelchair and never got one either way. Slowly but I walked it! Thank god I was not completely disabled."
Pros: "Boarding was on time, quick and easy. We were not delayed by much and time was made up in air. I had an empty seat next to me. Crew were friendly, fun, helpful and attentive."
Pros: "Efficient boarding, friendly crew, good food, individual entertainment consoles, and plane was not very crowded."
Cons: "Extra charge for items traditionally included on trans-Atlantic flights, entertainment choices dated and limited, assigned seating clumped travelers together instead of spreading them out among available travelers."
Pros: "The staff was friendly and they provided great service."
Pros: "The flight was fine..."
Cons: "But Dulles Airport needs to control the level of toxicity experienced when certain entitled passengers think they have to pack the tarmac shuttle under NO PARTICULAR AUTHORITY, shouting "MOVE BACK [YOU] PEOPLE" into the closest ear. There should be someone other than the driver on those shuttles monitoring people, since they obviously need a babysitter."
Cons: "Because of BA problems on online checking I couldn't get seats reserved as soon as online checkin opened. No one could helped me by phone either. I had to do it at the airport. By then, obviously, only the worst seats were available. Do they care? Obviously no. I'm the one stuck in the worst seats for 8:30h. And that happened both ways in the trip. All they would say is "I'm sorry, I can't help you at this time". As that would improve my flying experience. If the problem was on their side, they should definitely accomodate me."
Pros: "The crew was attentive. I was seated by the window and couldn't get out unless I inconvenienced the two people sitting next to me. Whenever I needed water, I just pushed the attendant button and they brought me ice water, without me even asking."
Cons: "The seats! OMG. The person in front of me leaned her seat back and I swear her head was on my chest. I couldn't even watch my video monitor until I leaned my seat back. I felt really bad for the guy behind me. He was a bigger sized guy and he didn't have the option of leaning his own seat back."
Pros: "staff was pleasant left on time arrived early"
Cons: "all the wasted cups. etc paying for seats"
Pros: "British Airways makes you pay extra to pick your seat The alternative is to take the luck of the draw and hope you don't get the middle on the center aisle Kind of annoying"
Pros: "Sense of Urgency of Keeping Flights on Time"
Cons: "London Security :("
Pros: "My flight connection to Heathrow from Milan was 2 hours late. The staff at British Airways met me at the gate and escorted me to my connecting flight which was boarding at the time. I would not have made the connection if I had not had expess connection service"
Cons: "Boarding process atrocious! First a gate change from A to C gates, requiring a train to transit. Then, after walking down a jetway, we were sent through an emergency exit, down two flights of stairs and herded onto buses, and I mean herded. We (including elderly and moms with infants) alongwith our carry-ons were harshly ordered to squeeze together on a bus until there was literally no room to move. A lengthy bus ride with very disgruntled passengers to plane was followed by another set of stairs up to the cabin door. Finally, our departure was delayed 30 minutes while the bags of 2 passengers who got lost in the airport (probably on a bus or train) were retrieved. Not sure whether the fault lies with Heathrow or British Airways, but the experience was bad enough to avoid both in future."
Cons: "we didn't get a snack before landing we only got a drink. we were only given food at the beginning of the flight and it was an 8 hour flight. I was not able to change my flight for this trip had to do it at the counter; but the friend who i was traveling with did have the ability to do so. I went early to the airport in Johannesburg to ensure we could sit together but the workers in terminal A sent me to terminal B (even though they were closed and didn't open until 3) then i went to the ticketing desk and they said they couldn't' help me. so i ask them to call British Airways help desk (since i didn't have a phone internationally) and they said they were closed on the weekend. I wrote the gentleman's name down but i don't have it with me right now. I was finally able to get my seat changed when i checked in at 6pm; lucky there were seats available. I would say the customer service at Johannesburg airport for BA is terrible."
Pros: "Flight attendants were very nice"
Cons: "The seat rows are too close together. When the woman in front of me reclined her seat she was basically in my lap- not how I wanted to spend 7 hours. I finally had to put my knees against her seat to keep her from reclining. It took a lot of effort to cross/uncross my legs in the limited space. I'm only 5'4" 118lbs - I can't imagine how anyone bigger than me feels when they have to fly in the same situation."
Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"
Pros: "Crew was okay. Boarding was okay."
Cons: "Food was not great. Snack was a candy bar? No other options in back of the plane. Entertainment cut out and the system was difficult to operate and movie variety was not wonderful."
The best staff ever, very very friendly Food was delicious and a lot Can’t thanks them enough.
Pros: "Services cleanness"
Cons: "Clean the bathroom often water all over"
Cons: "Improvements in everything"
Pros: "Great crew! Smooth flight!"
Pros: "yes crew and flight was very good"
Cons: "every thing is good"
Pros: "Worst customer service ever"
Pros: "No more Saudia. Worst customer service ever."
Pros: "Crew was good, food was very good,seats were fine."
Cons: "Entertainment options could be better. The entertainment system needed reboot."
Pros: "Onboard services improved dramatically since last for same route ✅"
Pros: "Comfortable flight. Food was amazing"
Pros: "I don’t like it at all no buddy what to do he’s work I missed this flight coz of the security I passed 2 of them and in the third one I hade liquor from the duty-free so they don’t wanna put my hand back to the cargo"
Cons: "If everybody does his work right and being helpful all this wasn’t happen if they take my handbag and put a number on it or tag and put it to the cargo I wasn’t missed my flight and go to Washington not JFK"
Cons: "It would have been better if the crew were bit courtesy towards the passengers They treat passengers annoyingly when we requested beverages"
Cons: "Everything need improvement"
Cons: "Everyone being first class lol"
Pros: "I requested a gluten-free food and i was lucky to enjoy my meals. Thank you!"
Cons: "Well done"
Pros: "CLOSE TO ENTRANCE"
Cons: "Changing the terminal and getting the luggage from domestic to international terminal. The saudi representative at the saudi airlines checkin counter was rude, looked as if he was prejudiced, told me the flight was full, while it was not. he could have given me a better seat."
Cons: "After 6 hrs of serving us the first meal they served us, literally, a chicken FLAVORED piece of toast, they called it a sandwich, with a cup of tea. Then we had to wait another 6 hrs before we were served a meal. Never EVER had an experience like that before."
Pros: "Quality and variety of entertainment, the food, the crew. Nice overnight accommodations."
Cons: "Someone smoked on both saudia flights and the crew did not say a word... Bathrooms were not kept up during the flight."
Cons: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
Pros: "Seats are narrow, net doesn’t work, bathrooms are not clean"
Cons: "I was in business class my bag arrived the last after economy and SAUDIA agent said it is not his problem"
Pros: "Ample space. Good food. Place to pray for Muslims."
Pros: "The crew was very helpful"
Cons: "The flight was on time"
Pros: "The crew was very nice"
Cons: "The food is not that good for such long trip"
Cons: "The Jeddah airport is complete chaos. Avoid if you can"
Pros: "The variety of entertainment selections"
Cons: "Flight delays"
Pros: "Newer Planes - comfortable seats"
Cons: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
Cons: "They took 1 hour more, so they make the long flight longer"
Pros: "I HAVE FILLED THIS SURVEY 3 TIMES AND THIS IS 4TH DO YOU WANT TO SHOW MORE PASSENGERS OR MORE COUNT???? BOTH THE REVIES. ALL IS TRULY EXCELLENT,"
Cons: "KAYAK??? ASKING SAME THINS AGAIN AND AGAIN. THERE SHOULD BE COLUMN OR REPLY ATTACHED TO IT A REPLY TO CUSTOMER. SO THAT IT CAN BE SHOWN TO KAYAK. THIS IS FACT PLEASE DON'T MIND! SOMEONE NOT BEING FRIENDLY? PUSHING FOR SOME SCORE AN EXTRA LOAD ON SOME ONE??? YES. PLEASE CONSIDER, WHY THAT SURVEY DISAPPEARS, REMOVED, DELETED, OR MAKING MORE NUMBER-SCORE-FOR OWN EFFICENCY?"
Cons: "The employees at jeddah airport, bad airport & employees"
Pros: "Spacious seats and food"
Cons: "There is almost no entertainment for kids - the provided one is very limited and not suitable for +13 hr flight. I tried to ask the crew for some chocklettes or nuts for kids as snacks and they answered that they don't have it !!! The lunch meal didn't have meat option - just chicken or fish !!?? Small airplane and not really comfortable seats"
Cons: "My flight has been canceled no one told me"
Pros: "Servives is good, keep good work"
Cons: "Helpful don’t stop being good"
Pros: "The price is really good, good food and service, I recommend it to everyone"
Cons: "They change schudle and now i am going back and again they change the scedule the flight time is 18 hour and now it 31 hour and no one answer my resechudle."
Cons: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
Pros: "Very confortable seat (business class)"
Cons: "Boarding process is disorganize ... business class first class all together"
Cons: "They are always late"
Cons: "The way they surve the food and drinks was very bad it should be more gentel to make saudia better"
Cons: "I almost died because of starvation I will never fly again with Saudi Arabia flight"
Cons: "They mishandled the checked luggages and broke the screen of a Toshiba Laptop and a Samsung Tablet that were inside a checked bag."
Cons: "They mishandled the checked luggages and broke the screen of a Toshiba Laptop and a Samsung Tablet that were inside a checked bag."
Pros: "Decent entertainment options, albeit severely censored."
Cons: "When we got to our seats, we discovered the armrests would not lift between my husband and me. This was only the case for our row and one other. We asked the attendants to be reseated, and they shrugged. My husband found the back row was empty and moved there because the sympathetic attendants on our flight from D.C. to Jeddah offered us that row when the same thing happened on that flight. Just before takeoff, the crew on this flight insisted that my husband could not sit there because it was urgently needed for the crew only and made him return to the row with unmovable armrests. They said nothing to the two Arab men who were not crew but occupied the same last "for crew only" row on the opposite side of the aircraft, which makes me wonder if my husband didn't get a pass because he's black. For entire the duration of the nearly 13 hour flight, the only thing that sat in the row the crew so desperately needed was one of the crew members' bag, which easily could have been place in an overhead bin to allow us to sit there (as the kind Saudia attendants on our prior flight had done to ensure our comfort)."
Pros: "Uncomfortable chairs. Broken. Don't recline. Crew were more interested in themselves than passenger in business class. Long time in cold bus waiting for load at Munich. Door open by driver."
Pros: "Very nice planes, nice air hostesses and great food."
Cons: "Very long layover and horrible airport."
Pros: "i had 5 hours lay over at Jeddah airport from midnight to early morning, there wasn't even bench to sit on. When I asked where shall we stay, the guy on boarding area showed me the floor. Also they transport passengers with outdoor bus that i don't have experience in other air ports. The airplane was also accessed outdoor and you have to climb steep lander. VERY INCONVENIENT IN EVERY ASPECT. I WILL NEVER USE THIS AIRLINE AND THE Jeddah CONNECTION NO MATTER IT IS CHEAPER. IT DOESN'T QUALIFY MODERN AVIATION. THE BOARDING STAFF WERE ALSO UNFRIENDLY. BAD EXPERIENCE. I CAUGHT COLD BECAUSE OF STAYING 5 HRS ON THE FLOOR."
Cons: "HOSTESSES WERE FRIENDLY."
Pros: "I am pleased with the Saudia Airlines. Food was good."
Cons: "I had 5 hours Layover in Jeddah. Most miserable layover ever. People were sitting on floors due to limited seating. NO wifi, restrooms were awful."
Cons: "In-flight wifi and better entertainment."
Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."
Pros: "They really take care of ur needs, try to accommodate elderly ppls needs"
Cons: "Food please please I am not saying give excellent food, but please give ok type food"
Pros: "No seats are horrible, Toilets/ Restrooms are smelling very bad. No staff bother even the flight Attendant"
Cons: "This is lazy people never bother what ever you tell them. I don’t think they will improve. Your travel blog should not do any business with them it will bring shame & negativity."
Cons: "Power plugs weren’t working."
Cons: "Improve in all aspects"
Cons: "Service, acknowledgement of the mistakes and efforts to improve on it. No information was provided for the schedule change. The seats were not functional, the entertainment center did not work."
Cons: "My TV in my seat was not at all working and the crew was not able to help with any thing."
Pros: "Travel time and overall great flying experience"
Cons: "nothing to mention"
Cons: "Food is little boring"
Pros: "Food, convenient and very helpful"
Pros: "Overall experience is good."
Cons: "Flight was delayed by 2 hours."
Cons: "Food was bad cold. No coffee served Charged me extra baggage though I had an international ticket .very unhappy"
Pros: "Excellent in-flight service - very efficient and courteous staff."
Cons: "On my outbound flight audio for entertainment was not working, Tray table was wobbly because of a missing screw. Air India had sent a message to arrive at the airport 3 hours ahead of the flight, but then they were not ready to check in baggage and issue boarding pass when I arrived 3 hours ahead of the flight departure time."
Pros: "Professional and courteous staff. Lots of leg space. Food was OK not great not bad. Domestic leg of flights were on time."
Cons: "Seat cousion was so thin I could feel the metal underneath. One of the three media screen was not working so my daughter had no inflight entertainment system. It did not work even after resetting by the crew staff. IAD to DEL flight was delayed, missed my onward domestic flight. Support staff was indifferent and took 4 hr to sort the issue out. Horrible experience of that day at DEL with AI staff just giving run around. DEL- IAD flight was delayed departure and arrival by > hr."
Cons: "poor audio visual non function remote"
Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Pros: "Food was ok, though the meals were odd. It was an overnight flight and we had a snack, breakfast and lunch."
Cons: "The entertainment systems are antiquated and if you are lucky to get one that works, it only half works. Mine worked but the remote at the seat didn’t so I couldn’t get my reading light to work. I also couldn’t get to all of the menu items in the entertainment as not all of the buttons worked."
Pros: "Inflight Service and notification about schedule changes"
Cons: "Flight delayed by ~2 hours. In-flight entertainment system broken."
Pros: "at least it is better than jet airways."
Cons: "The flight was late and I nearly missed my connection."
Pros: "Air India - AI840 - HYD to DEL Check-in and baggage check-in was very smooth. The person at the counter was very helpful and patient. It was nice dealing with him. He helped us get seats in the same row as 3 from my family were travelling together. Overall flight was neat and comfortable. Food was excellent."
Pros: "Great stuff on board. Short and sweet flight."
Cons: "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
Cons: "Rude crew, screens don’t work, remote was stuck, food containers are not clean, no entertainment, taste of food was average, nothing was good overall and wouldn’t prefer to fly with air India again."
Pros: "food crew"
Cons: "broken screen, not just mine all three people next to me broken leg rest broken food tray"
Pros: "food crew"
Cons: "not working earphones broken food tray"
Pros: "Crew were good"
Cons: "Not comfort inside the flights"
Pros: "spacious leg room"
Cons: "everything else"
Pros: "Spacious leg room"
Cons: "everything else"
Pros: "Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport."
Cons: "The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers."
Pros: "Average - advantage is non stop n timing"
Cons: "Crew attitude, food, aircraft condition"
Cons: "The tv screen I'm front of my seat didn't work .41C I suppose was my seat number . 14 hours were so tough to pass by"
Pros: "1. The crew was hospitable 2. Leg room was very good"
Cons: "1. The dirty toilets. They don't stock them with tissues 2. Some seats entertainment systems dont work at all and for others the audio doesn't work 3. The selection options in movies 4. Much older flight"
Pros: "Crew was courteous."
Cons: "Food was good"
Cons: "Food is no good worst. And all the luggage inside got wet,all the clothes got eet."
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Pros: "Service was good"
Cons: "Older equipment and entertainment was not great"
Cons: "Bag was wrongy tagged, received it after 4 days with $500 dollars worth of stuff missing. Seats are all broken, do not recline. TV systems do not work and are all stuck! Horrible never travel air india again"
Pros: "The flight is on time to Chicago"
Cons: "When we contacted the customer care they told wheel chair persons can carry 23, 23 check in luggage and 8,4 carry on.... we checked our baggage.... after our visitors left they started complaining about the carry on's are not allowed.... This seems like harassing the passengers in the name of rules which change time to time"
Cons: "Flight got so delayed..."
Pros: "Baggage allownace limt is higher which is very good"
Cons: "Slow moving lines at the baggage drop, flight is delayed by more than 30 min"
Pros: "The staff try to be helpful."
Cons: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."
Cons: "Seat 52E was broken."
Pros: "Nothing is good"
Cons: "Everything. This airlines delays the flights for a reason. If a flight is delayed the passenger will somehow struggle and argue with Air India to get an accommodation. Once the passenger reaches the mediocre hotel, which has already a deal with some person from Airlines, they basically are providing business to such hotels. All this show is put up at the expense of Travellers' time, money and energy. Never gonna travel with this airlines again. About 10 of us on the same day missed the connecting flight to British Airways BA138 because of 1.45 delay from Air India flight AI 51. We suggest British Airways not to show up this shitty airline along with their flights in the iternary."
Cons: "Half of the tv screens are not working Some working but partially"
Pros: "I have sent my proof and letter from emergency department so you would refund or credit me for future dates"
Cons: "I hope you Are working on it as i am surpriced you are checking on my flight expereince when they cmissed it Please look into my issue asap"