Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.
Crew was very courteous, friendly and professional. Caring and attentive.
Took a long time to board. A long wait at the but taking us to the plain
Very good experience. All of the details made this experience very positive.
The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.
Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.
The flight attendants were rude in the DEL to FRA flight. The transfer between the two flights at Frankfurt International Airport was an unpleasant experience. The airplane was never parked at the terminal, but was deboarded instead on the tarmac itself. For those passengers in need of a wheelchair, it was a nightmare to come down the stairs and then rush across the airport to catch the connecting flight from FRA to IAH. Upon arriving at IAH, it was informed that the luggage had not arrived. Would make it a point never to travel with Lufthansa again.
Entertainment system is old, touch screen isn’t working properly. New movies should be added atleast once a month Should provide toothbrush and toothpaste at least when asked.
Crew was not happy. Very uncomfortable seats. When person leans back in front of you the screen is too close to me. Food was awful.
The experience was great. A330 needs an upgrade between RDU and FRA and vice-versa.
We always use BA due to the direct flight options, we have always had a pleasant flight with BA.
I was sleeping during dinner service, no one bothered to offer meal later, I remained hungry….until I got a morning sandwich!
Adequate to good experience. Comfort was mediocre but everything else was good..
I had an awful experience with British Airways as they broke the handle of my checked in suitcase and when I went to complain they told me that this was not their responsibility. This has to be one horrible airline that does not take responsibility for the damage that they have created
Boarding was efficient and quick, crew was very attentive, seats were comfortable.
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
horrible! after going through hell and back to get a flight home after my flights got cancelled I also had a delay of 2hrs stuck inside the plane because of some technological problem.
Very old aircraft. Seat 15 A & B personal light not working, foot rest broken in 15 A , reclining push buttons required two people to do it. Overall experience was below standard. The same food was served both the times. No snacks in the ally, drink choices very limited. It felt like it was the year 2000. The crew unfriendly, hospitality 4/10.
I got stuffed on both flights into terrible seats. Second flight the seat didn’t even recline and fit s tall person, that’s very uncomfortable.
They damaged my check in bag and when I filled complaint they gave some minimal amount which is not even sufficient to buy new bag. Vey unhappy with this experience.
