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Best service we’ve ever experienced! Special thanks to the crew member who took care of us throughout the journey. It was truly a once-in-a-lifetime experience. We love Swiss Air!

The boarding of this flight was total chaos. For some reason, all passengers had to stand in a lengthy line at the gate to have our passports checked for the FOURTH time. No reason was offered for the necessity of the fourth re-check, and when we got to the end of the line, the check was perfunctory. There was little to no crowd control at the gate and in some cases, tempers were flaring. On the other hand, once we got on board, everything about this flight from start to finish, especially the quality of the food and the service, was probably the best I have ever experienced..

Boarding was very chaotic, we had to stand in two different lines that were not clearly marked, and the announcements were not understandable from the microphones, and we speak both German and English. We paid Kayak $120+ for seat assignments when we purchased our tickets but when we printed our boarding passes, suddenly we had been changed to 16 rows further back than our assigned seats we paid for. The seats we were assigned to on our boarding passes had no usable overhead bins and so we had to sit with our carry on backpacks underneath our feet in an already crowded space. One video/entertainment screen kept crashing and thus was useless for viewing anything. It was not an enjoyable flight.

The biggest plus point of this flight is that the crew was very friendly. Otherwise on European sectors, the Business class seats are a joke and there is no entertainment of any kind. The staff should be trained to greet the Star Alliance Gold members to make them feel special.

The seat and leg room is small on the 2 seated row. Otherwise, very good crew and service.

Entertainment sounds were not good. Otherwise everything else was good.

Business class seating in Swiss really is just Economy seating minus the middle passenger

No choice of food was given, and I was served leftovers, so they were returned back. the crew is unfriendly and harsh. Need to be trained on communication.

Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).

The flight was very nice but the food selection for the people in the last rows was limited to vegetarian meals only. I think vegetarian meal should not be offered as a main selection.