Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area
Chaos at the gate while boarding - no clear signs or announcements
This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!
They changed the flight time without telling us and were unwilling to help with rebooking because we booked through orbits/kayak
I liked everything: the service, the food, the cleanness. I flew last year with Qatar Airways, so I can compare. Emirates did much better! Especially their meals and service.
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
Premium Economy was not up to my expectation relaxation wise. The chair doesn’t extend enough. It is not economy but not spacious enough to relax and sleep. Food and services were excellent but I am not very keen about food in general.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
I would never have been able to make the transfer in time without asking for a wheelchair
The boarding process was smooth and the stewardesses were nice. Some delays with drinks at the end of the flight, but no issues.
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Awful the whole airline arrived to check baggage and board our flight and the airline desk was closed where none of the passengers could check in baggage, asked for a supervisor and was refused a supervisor, called the airlines from the airport and they refused to refund the flights for their actions in the airport, Etihad and Garuda Airlines absolutely horrible customer service all the way around.
Good one but just notice that you have to ask several time to get water or coffee .
Ethiad wanted to charge me $1100 for 2 checked bags on a ticket that was $550. Nother the airline or airfare assist was willing to help before arriving at the airport. All parties said it was the other responsibility to help. Never flying ethiad or using kayak again.
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
No entertainment except on app. No outlets working to charge. Good service
On this flight...fine. The one from India to Abu Dahbi, awful.
I booked and paid for a Business Class seat for myself and my wife. 4 hours before the flight i get a call saying the plane they sent doesn't have the correct layout to accommodate all the business class seats they sold me 3 months earlier at a premium of $1500 a ticket. So they have to bump me from Business to Economy and will give me a $400 credit (total of $800 for both seats) that I could turn in at Abu Dahbi for $400 in US cash. They then promised a row that we could have to ourselves and the arm rests would go up so we could spread out for each of us. My wife was taken care of but I was put in the exit row with the flight attendents set as part of the three...and the arm rest did not go up. When we got to Abu Dahbi, they would not exchange our credit for cash as promised. Very disappointed they took my money 3 months ago and refused to reimburse for the change in seats or follow the promises made.
Kayak and Aran grant issuing business class tickets without lounge access and sometimes 1 or 2 connections in economy class. It’s very disappointing to find out that after buying the ticket. Never buy tickets on kayak and Aran grant again
There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.
Not great!!! Seats in Business class were horrible; no cushion!!!
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
I like crew. They are friendly. The flight was delayed to take off for 1hr and that caused panic at Houston Airport to catch connecting flight due to security check delay. If it has reached on time I would have sufficient time in collecting bags and security check
How about changing the personal out to more friendly human beings? This team was pretty arrogant. No fun!!
It was good. The seats in economy weren’t bad
Wonderful staff. The boarding process can be improved a little better by adequate prior communication but all in all they did fine. However the boarding gate was quite unfreindly to elderly and who needs help with sevral stairs.
Bulkhead seats should not be an extra charge. They are extremely uncomfortable. And we missed our connecting flight due to slow luggage retreaval.
The service was fabulous and the food was excellent. My luggage was left in Frankfurt due to late arrival but it is supposed to arriving on tonight’s flight.
This flight was on time but since I missed the connecting flight I didn’t get my seat upgraded I paid for
Not great - seats were very narrow and food was terrible.
Poor, pilot flew as if he was in hurry and had to coverup for wasted time
The planes did not have charging jacks for phones or lap tops and there are no monitors for movies. On the flight from Delhi to Hyderabad I was the last person in First asked for a meal choice and only one meal was available so I had no choice.
Entertainment systems did not work at all And the seats are the worse on this 787-8 aircraft. Normally I get good sleep on long flights but this time I only slept 2 hours out of the 8+.
The web check in doesn’t work. Had to wait 10 minutes on the counter for them to figure out boarding. I understand AI Express doesn’t have a practice to offer food to everyone in the business class. The flight attendant asks for name (not sure why she doesn’t know it especially with only 8 passengers in the business class) to figure out whether or not they should serve food. KAYAK should sell AI Express tickets separately, not as part of AI. Neither the experience close to AI, the Maharaja points also don’t get awarded despite Express being part of AI.
tray table was inclined by 30 degress so could not use it
Very poor experience. The entertainment screen wasn't working, charging USB was not working. There was a water leak on my head from air conditioning. The tray table was cracked. seats were old and dirty.
The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.
I think if i find different options I’ll travel with it but not with air India they never loaded the luggage’s and they announce the luggage’s will be arriving on belt number 5 when all passengers reach to the belt we find they haven’t loaded the luggage’s
Flight was cancelled by air India. There was no explanation provided why the flight was cancelled. Found out that the flight was cancelled because the Iran air space was closed. Meanwhile, all other flights passing through that region were operating without issues. When asked to refund money for the tickets, being told that “ As checked, we wish to share that Flight AI 116 on 15 January 2026 from New York to Mumbai was cancelled due to Iran airspace closure, which were beyond the airline’s control. While such events can disrupt travel plans, we appreciate your understanding and patience. Our team remains committed to ensuring the safety and comfort of all passengers and takes all necessary measures to minimize any issues. However, we must inform you that compensation is not applicable under these extraordinary circumstances, in accordance with the relevant regulations.” Completed unacceptable and unprofessional behavior!
The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable
