Flight was delayed by 2 hours. No entertainment on the 737-800NG. Somewhat squeezy.
I didn’t get to go, and no refund was available after asking for 2 months
Sleep pods in SilverKris lounge are disappointing, showers are great though. Food decent, not amazing. Need more toilets in lounge ideally. Flight was good but service can be better.
There’s a reason SIN is on of the BEST airline in the world.
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Pros: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Cons: "Can not be topped up"
Indigo services are getting worse and worse by day. Unexplained delays and practically no satisfactory customer services
V difficult to book ticket through on line.finally I was not able to book maa to Ahmedabad ticket on last Thursday.it is abig struggle.
Not much food options, entertainment, crew just ignores your request. The crew is not trained at all at hospitality. No wonder why people talk rudely to Indigo crew.
I was unable to check in online. It said PRN is not correct few times in spite of it being correct. I could not book my seat. I travelled from Mumbai to Chennai & Chennai to tiruchi. I raised my problem to staff in Mumbai and they were not helpful. They kept saying I needed to do it in Chennai. They said they can’t print my boarding pass since it started from Chennai. They could have helped me with online checking. Customer service is very poor and not helpful. They could have done a better job.
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Great flight. Achieve my objecttive of travelling with less hassle .
It’s THE worst international flying experience I have had. I will avoid this airline.
Pros: "No and No! Seat was cramped. Crew was ok"
Cons: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Cons: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Pros: "Crew was really nice"
Cons: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Cons: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Pros: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Cons: "The seats didn’t even have a recliner."
Pros: "On time boarding. Crew was helpful with duty free shopping."
Cons: "Could not connect to Rokki WiFi."
Pros: "The price is very affordable and flight was very good in take off and landing."
Cons: "Seats was very tight and uncomfortable!!!"
No organized boarding procedure and TV screens in most of the seats didnt work. For a 14 and half hour flight, without any entertainment made it much worse. Recliners in the seats were not working properly.
Pros: "Crew was answering and helpful."
Cons: "Entertainment if not available should be able to switch the power off"
Pros: "Crew was friendly and helpful. Took good care of wheelchair bound passengers. Landings on this trip were exceptionally impressive."
Cons: "The entertainment system isn’t the greatest, but in the iPad era this is not a big negative."
Cons: "Since it is our Airlines priority should have been given to its passengers. Flight was awfully delayed thereby wasting more than half a day. Return flight was worse. We landed at 1.30 pm and luggage was not in the belt it was supposed to be as announced . It’s a shame that we had to endure sleepless nights and miserable time in the airport. Swore never to travel by AirIndia again."
Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"
Cons: "Leg room was poor. All the aisle and window seats were being sold at extra rates. Entertainment system was pre-historic with very limited choices. Food was bland and nothing appealing. The staff, for most part was invisible. They appeared during the serving of the meals and then vanished."
Pros: "Actually ther nothing to like except it’s a direct flight"
Cons: "The service is very very poor compared with any other competitor in each and every aspect including fare and service. They should be ashamed to charge/ sell the seats which have problems. The entertainment system wasn’t working for me for a paid seat and unfortunately they also couldn’t turn it off completely until half of my journey and finally they covered the monitors with blankets to stop the light so that we were able to sleep just for 3 hours out of 15 hour journey. Again this is for a paid seat and they proudly say it’s the same issue for atleast 40% of the seats"
Pros: "Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again"
Cons: "Same old movies....no recent entertaining movies especially regional movies in telugu"
Pros: "Short but comfortable flight. Staff were friendly and attentive"
Cons: "Delay wasn’t announced until almost close to scheduled departure time"
The crew was polite. The snacks were served cold and were tasteless.
Absolutely ignorant Air India personnel at the Air India counters in Cochin Airport.
Cons: "Food is disgusting, take off was terrible (not sure if was pilot or just a super old and terrible plane). They decided to go through all of our bags again as we went up stairs to board the plane. Of my hundreds of flights I have never seen something this idiotic and redundant. Completely ridiculous to open up every single passenger’s bag before allowing them to take their seat. And this happened an hour AFTER departure time, making me and half the plane miss connecting flights. Never book through them, pay the extra to save yourself the headache. They didn’t care that they made us spend an extra $1000 to rebook international flights, just a “we understand this inconveniences you” completely ridiculous."
Pros: "Absolutely horrible! The airline canceled my flight and would not refund my money. My credit card company is disputing it now. I’ll never use this airline again and recommend you do the same..."
Cons: "They canceled my flight and kept my money!"
Pros: "I got the emergency exit door seat which I feel very comfortable. Departure on time, Arrival on early than scheduled."
Cons: "First of all, The ground staff not having proper coordination at Doha Air Port. Safety induction very Poor, all demo equipment's was dirty and damaged. Another seat not really that good. Compare to other International flight this one extremely POOR. No Quality food, No Entertainment. The ONLY Flight not recommended for international travel. AIR INDIA is ok for travel."