Have to stand 1 + hours to board, very crowded gate
Pros: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Cons: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Cons: "Entertainment and access to Wifi"
Pros: "Efficiency, good."
Pros: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Cons: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Pros: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Cons: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"
Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "Crew was good."
Cons: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "food. schedule was on time"
Pros: "Classy cabin staff"
Pros: "Non stop to HK"
Cons: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Pros: "Crew, cabin and food."
Cons: "Lack of entertainment console at each seat"
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "Staff are very friendly and good ."
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Cons: "Headphones were not functioning properly"
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Pros: "Excellent experience as usual by SIA."
Cons: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Cons: "cramped uncomfortable seats freezing cold in the plane"
Cons: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Pros: "again, the crew anticipated our needs"
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "Great Food"
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Cons: "Improve food Better movies"
Cons: "No WIFI in First class."
Pros: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Cons: "Absolutely nothing."
Cons: "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
Pros: "The in flight entertainment had an excellent selection of new movies but..."
Cons: "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
Pros: "The crew were pleasant and the aircraft was clean"
Cons: "Seat pitch"
Pros: "Food and entertainment were consistently good."
Cons: "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."
Pros: "checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it."
Cons: "boarding using bus!"
Pros: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Pros: "sit was ok. stef was 100%"
Cons: "morw games in screen"
Pros: "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
Cons: "More in flight movies"
Pros: "Superb service, nice plane, confortable seats (business)"
Pros: "Food & services on the plane were great."
Cons: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
Pros: "the flight was online, and the checking in process was fast and efficient"
Cons: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
Pros: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Cons: "All ok."
Pros: "Service, client treatment, food"
Pros: "Showing the Thai ways."
Cons: "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."
Pros: "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
Cons: "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
Pros: "Great legroom in exit row, staff very friendly"
Cons: "Boarding terrible, utter chaos, seat very narrow"
Pros: "Great and friendly people, and was very nice. Great flight."
Cons: "In flight meal was ok. Other than the meal it was nice flight."
Cons: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
Pros: "Check in staff were very nice"
Cons: "No snacks or drinks offered between meals."
Pros: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Pros: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Cons: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Pros: "Good customer service."
Cons: "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
Pros: "All of the above mentioned service."
Cons: "All of the above mentioned service."
Pros: "Everything ok But just Ok"
Cons: "Bossy staff seemed to much trouble stretching your legs made you feel like you were in the way!!!!"
Pros: "Whole package very good"
Cons: "All good"
Cons: "Waiting line for immigration at Manila airport"
Pros: "The flight was perfect from beginning to end, smooth flight, excellent service, clean plane, comfortable seat and best of all not crowded."
Pros: "The Flight attendants were nice and helpful"
Cons: "Small confined seating area resulting in my hot tea being dumped into my lap as a result of the person in front of me reclining the chair"
Cons: "There was a five hour delay"
Pros: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Cons: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."
Pros: "Food was good, stewardesses were really courteous."
Cons: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Pros: "Each seat has phone charger!!!"
Pros: "Flying in 747 again"
Pros: "Excellent and very nice crew."
Cons: "Slightly dated fittings"
Cons: "Service in business class on Thai Airways is very mediocre. No smiles, and no interest. Not especially comfortable seats, boring food. Thai Airways is quite expensive but is absolutely NOT a premium product."
Cons: "Flight delayed ticket way overpriced plane was outdated crew was very unhelpful ordered vegetarian meal never received so I didn't get to eat, $400 for a one way ticket for poor service horrible airline"
Pros: "The food was not bad"
Pros: "Excellent service on board and in the check in and gate area. Love the frequency of hot towels."
Cons: "The seats need to be upgraded to the lie-flat standard of other airlines -- the current seats are not comfortable for sleeping. Thai undersells itself by not offering Thai food on its international flights. There were no amenity kits!"
Pros: "Plenty of room. Not crowed at all. 747 on an island & domestic flight."
Cons: ""Hot pocket" style handouts. Not what Thai Airway is known for."
Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Pros: "Crew were very hospitable and helpful."
Cons: "More leg room on long international flights."
Pros: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
Cons: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."
Pros: "The entertainment system has huge offerings."
Cons: "The food could be better."
Cons: "not much choice in the movie selection"
Cons: "The crew should be friendlier while they deliver their service."
Cons: "One really bad movie."
Pros: "Everything was excellent, crew, seat, food"
Cons: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Cons: "Airplane was extremely hot, service was poor"
Cons: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "On time departure and arrival, in flight service and comfort."
Cons: "Entertainment system seems old, latest movies are not there and the flight maps interface looks like as of it is from the 2000s."
Pros: "Nice crew"
Cons: "Seat on up position are too straight"
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Pros: "Service was great and friendly and attentive"
Cons: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Pros: "Up and down at the right time and place. Great experience."
Pros: "Nice airplane, it was little bit delayed but still fair enough. Meals are nice if it has more vary entertainments, would be great :)"
Cons: "Like above, crews are look like tired. Thats fine but even doesnt look like want to work and speak in their language during searving, quite feel bad."
Cons: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."
Pros: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Cons: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."
Cons: "Hard to just get out of seat to go to bathroom, it’s to cramped"
Pros: "On time Good service Nice crew"
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Pros: "Food and attentive staff"
Pros: "Most crew very helpful. Great movie and music selection."
Cons: "Middle row every time and difficult to get out.(economy). Out of the Asian meal again for people in the back of the plane. Was unable to check in on line for some reason, but taken care of at airport."
Pros: "Crew behaviour"
Cons: "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
Pros: "The service, the plane, friendly staff all throughout"
Cons: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Pros: "Customer service and food was great"
Cons: "Planes are old do not have larger entertainment screens and don't have wi fi"
Pros: "The crew was polite and efficient."
Cons: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
Pros: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Pros: "This route is covered by an A350 which was nice to discover."
Cons: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Cons: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."
Pros: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Cons: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Pros: "The crew are very nice and helpful."
Cons: "Wish they would improve the food, the bathroom, and the cleanness of blanket and pillow please. It was such long flights from Boston to Hong Kong round trip to stuck in there. The quality and hygiene are important."
Pros: "Amazing service and food"
Cons: "Little cramped bit not bad"
Pros: "Entertainment Nice crew from Japan"
Cons: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
Pros: "I liked the smothered flight and the management of time that the crew implemented"
Cons: "The food was almost not edible . I would feel guilty feeding it to my dog"
Pros: "Boarding was fast seats are comfortable"
Cons: "The food was very minimal"
Pros: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"
Pros: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Cons: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Pros: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Pros: "Crew is lovely"
Cons: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Cons: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Pros: "I had difficulty finding my booking reference on cathay website until it was very late. I am marco polo member but that was picked up late so my meal preferences were not picked up. Also we had pork sausage for breakfast to me one of the items tasted sumilar to beef and not pork. I would prefer that all meat sources be listed so i can make an informed choice"
Cons: "See above otherwise it was good"
Pros: "Food was good and service was satisfying. Staffs are really nice and polite."
Cons: "Seat is a little bit too small, probably cuz im too tall. But still u guys should have a specific section for people 6ft1 and above xD"
Pros: "It was disappointing . Crew was good."
Cons: "Entertainment system was not working. Food was below standard. Boarding was also late."
Pros: "I enjoyed the meals during the flight. The meals that were provided has a salad, main course, fruits and desert. Good amount of leg room, comfortable seating and enterntainments of movie and music."
Cons: "I don't really like the buzzing sound when the plane was in motion (as most planes were, I believe)."
Pros: "Cathay Airways offer spacious leg room and a very polite and helpful staff. Cathay prefer to board passenger based on their sitting locations than their ticket class which makes more sense as the last rows board first and don't clog up the plane. Cathay crew kept pumping out noodles and snacks during the flight. it almost felt like being on an airborne restaurant!"
Cons: "Nothing negative."
Pros: "It was only 3 seats across and lots of new movies (current) movies"
Cons: "OMG! There is zero leg room. The seats are hard. And the crying babies with parents who should have never reproduced made this flight help. We tried to get help from crew but they told the parents to quiet kid and t g end walked away"
Cons: "Food is not that great. And quantity seemed not sufficient."
The flight is awful, food isn’t very tasty or good, entertainment sucks
Cons: "Vegetarian Food need to be Improved...."
Pros: "Airport, sea side"
Pros: "Seats were comfortable"
Cons: "The crew was not friendly, and the food selection is limited"
Pros: "Price were amongst the cheapest"
Cons: "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
Pros: "The crew are friendly and reliable."
Cons: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Pros: "Very little."
Cons: "Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats."
Pros: "excellent staff"
Cons: "ship needed cleaning"
Pros: "crew provided attentive and excellent service. Good food and beverage."
Cons: "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
Pros: "easy securityand boarding at kl"
Cons: "food bland"
Pros: "New plane and spacious."
Cons: "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
Cons: "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"
Pros: "Overall is great"
Cons: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Cons: "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Cons: "Temperature was very low."
Pros: "Overall all was good, except the flight been late."
Cons: "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."
Pros: "There was not much entertainment for kids .. and a"
Cons: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
Pros: "Most of it, especially having a meal on such a short flight."
Cons: "Could do with more legroom, tall people exist"
Pros: "Friendly and helpful crew"
Cons: "food was horrible"
Cons: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Cons: "Why did the entertainment get shut off more than 30 minutes before landing?"
Pros: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Cons: "Very old plane equipment Short seat pitch limits economy class passenger comfort"
Pros: "Everything flowed smoothly."
Cons: "It would have been nice to have inflight entertainment within our seatbacks."
Pros: "Crew were awesome. Could not do enough for you. Very personable too!"
Cons: "Security at Adelaide very slow and under resourced."
Cons: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Cons: "3 hour delay Food quality could have been better"
Pros: "Good entertainment system."
Cons: "Food was only one choice - fish (not tasty)."
Cons: "Flight was delayed almost one hour. Food can be improved. Screen was broken."
Cons: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Pros: "It was a very good flight ."
Pros: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Cons: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Pros: "Flight was on time, good value airline"
Cons: "Kayak did not book through airline, would prefer to use known site before paying $$$"
Pros: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Cons: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Cons: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Pros: "On Time"
Cons: "No newspapers"
Pros: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Cons: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
Pros: "First experience with Malaysian. Really good. On time both boarding and take off. Food to my liking, perhaps spicy to others. Crew were polite and did their job well. Over all good and service and experience more than expected."
Cons: "Was looking forward to see and experience new KLIA. Had heard about it, perhaps, 10-15 years back. Not that great, bit crampy. Open seating near gates is current style. Toilets are bad, truly Asian!"
Pros: "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
Cons: "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
Pros: "The flight was quick and the service was good."
Cons: "The flight was delayed and arrived almost one hour later than scheduled arrival."
Pros: "The plane seemed relatively new and the entertainment system had good choices. The seats were comfortable and business class was fairly empty"
Cons: "The boarding process was chaotic at best. The gate had long lines to go through security for 2 flights departing from that area which caused big delays. The plane managed to be loaded relatively on time but removing baggage from a customer who chose not to fly took almost an hour as compared to the 10 minute estimate. By the time we taxied, I was certain that I was in danger of missing my Hong Kong connection and asked the flight attendant to have the pilot radio American to inform them, I got the impression that my request was a low priority for the disinterested crew and, as feared, I missed my connection which forced a daylong wait in Hong Kong. The plane was a 737-800. Malaysia, unlike it's peers, flies mostly narrow bodies inter Asia as they disposed of all their 777's after the second 777 was shot down. I lived in Malaysia and Singapore for eight years in the late '80's and early '90's, at which time I thought that Malaysian was the best airline in the sky. Sadly, their present service is US airline quality at best without the general ability of US carriers to keep to schedule which makes them one of the worst in Asia."
Pros: "Great food, lots of space, awesome attendants"
Cons: "They lost our luggage but got it to us on a few hours"
Pros: "Cheapest nonstop between KUL and HKG on one of the 3 major alliances."
Cons: "Dated planes, inadequate recline and seat pitch. Economy on MH 737s is POOR, with no recline seats. Pay the extra money and fly business, with MHUpgrade. A 50% bid usually will win you an upgrade"
Pros: "Pilot kept taking detour to avoid turbulence"
Cons: "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"
Pros: "No line check in, efficient, quick bag drop, check in, on-time departure, good safe flight with food & water ( extra $4 USD)"
Cons: "Leg room very cramped, but ok for a 90 minute flight. Hot Seats are better for $20 USD each extra."
Cons: "Better customer service, very rude ground and in flight staff"
Pros: "Flying from Phuket was so easy, check-in quick and straightforward. I had chosen not to reserve our seats, and this time that meant that we were in the very back row, so had the pleasure of those in front of us in our laps, with no chance of reclining our own seats. It was a short flight, so no real damage was done."
Pros: "got front row seating due to being tall."
Cons: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
Pros: "i like how fast the immigration is at siem reap"
Cons: "Definite time of boarding we were 20-25 minutes late for departure"
Pros: "Staff was professional"
Cons: "Seat comfort"
Pros: "For a budget airline, it's good. The plane is clean and the seats themselves are pretty comfortable."
Cons: "They have an extreme lack of communication with their ticketed passengers in terms of flight delays and boarding procedure."
Pros: "Friendly crew"
Cons: "Space between sits"
Pros: "Great flight. On time and smooth."
Pros: "I was in three empty seats all to myself"
Cons: "it was very basic no tv or music"
Pros: "Clean plane, air conditioning"
Cons: "Bag fees; no free food, snacks or even water"
Cons: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
Pros: "Temperature was too low for any reasonable comfort"
Cons: "We weren’t aware that a long haul flight would have no entertainment at all unless prebooked and paid for! No blankets or pillows for offered or complimentary hydration! We felt very uncomfortable"
Pros: "Good seats. Great service."
Cons: "It’s a budget flight. So comes with limited options. However you still get what you pay for."
Cons: "Flight 502 from BKK to HKG was changed from Boarding Gate 1 to 3 in Don Muang at a time when the previous flight at Boarding Gate 3 has NOT YET started boarding. A huge crowd from BG1 flooded to BG3 when the flight to Wuhan, China has not yet started boarding. It was 15 minutes before scheduled boarding (15:55) and a long line already formed at BG1. Those in line have to move to BG3 and have to line up all over again. We waited for at least 30 mins before the Wuhan flight finished boarding at BG3. The line was ill-formed and many Chinese tourists pushed their way through disregarding the line. Air Asia should have deferred the announcement of boarding gate change for the HKG flight until the Wuhan flight has completed boarding. This was a poor handling of boarding."
Pros: "Good, orderly boarding procedure. Friendly and efficient air stewards and stewardess."
Cons: "needs more check in kiosks at PEN airport, aircraft seats quite narrow and not much leg room"
Pros: "Both outbound and return flights departed on time."
Cons: "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
Cons: "Boarding the flight had to be done by taking a bus to the aeroplane and taking the stairs to board the flight"
Cons: "Space between seat is so narrow and seat itself can't be able to adjusted at all. Imagin, how uncomfortable if you have a long flight or long hours flight. So terrible"
Pros: "Pilot shorted flight time to compensate for a delay."
Cons: "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
Pros: "On time and clean plane."
Cons: "Crew most interested in added sales and the booked meal was a pathetic dried up sandwich and cup of water. One of the worst meals on a plane ever. Most annoying were the constant advertising.for in plane sales."
Cons: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
Pros: "on-time boarding"
Cons: "No TV, not polite crew"
Pros: "Not a single thing"
Cons: "I didn't like the fact that the airplane was half empty but jet I couldn't sit by my friend, no beverages were served and not allowed to consume your own food or drinks either"
Pros: "Cheap fare. Flight was on time (this time)."
Cons: "Online checkin didnt work. I made several attempts. Then I spent 45 minutes waiting for online chat to help. We agreed on my seat and the size bag I wanted to buy and the amount. When I turned up at airport they had no record of this conversation (although I could show it to them from my laptop) and wanted to charge me baggage fees at an extortionate rate. Terrible customer service experience all around."
Pros: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Cons: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Pros: "We boarded quickly. It was cheapish."
Cons: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Cons: "I was charged an excessive amount for a checked bag. It cost half of the flight price! I didn't see an option while purchasing the tickets for a checked bag. Will never book through Air Asia again. No leg space on flight. Not even a cup of water."
Cons: "it was so cold on the plane and I told the crew, they just say no blanket and left. The chair is so bad, narrow and uncomfortable."
Pros: "Nothing, AirAsia was great 5 years ago but now their additional charges are excesive, their personal is one of the worst (very hard to find a bad person in Thailand and all AirAsia personal are intransigente people)"
Cons: "Their fees for First baggae are excesive, they accept very few kg per bag, they charge much much more per extra kg than any other airline. I will never use this airline again, we paid mode in extra fees than in tickets and service was aweful."
Cons: "I booked a flight on Air Asia from Chang Mai to Krabi during a vacation in Thailand. Luckily it was only a two hour flight because the seats are absolutely tiny. I am 6'4" and am used to having pretty much zero legroom on flights, but this was another level. I had an aisle seat and had to sit with my legs completely spread open into the aisle for the two hour flight. Don't book this airline if you are over 6ft tall and plan on flying standard economy."
Cons: "Good was terrible, even though looked great on pictures on the website when I placed the order. Boarding system was inefficient and caused the flight leaving late. Seats are small and cheap made (even though we bought economy comfort seats). Flight attendants weren't friendly, poor manners. Won't recommend them at all, won't fly them again for sure,"
Pros: "AirAsia is cheap and not cheerful. You only get the cheap fare if you dont check on luggage."
Cons: "Rio offs on luggage."
Pros: "So many hidden fees and hassles with Asia Air...better to pay more with a better airline."
Pros: "Smooth flight"
Cons: "Everything went smoothly except boardingeverything went as planned except the boarding process is a bit strange and confusing not many people knew exactly what to tell us where to go in order to board a flight. We were then taken to a different gate locked up escalators only two exit another gate everything went as planned except the boarding process is a bit strange and confusing. Not many people knew exactly what to tell us where to go in order to board a flight. We were then put one of us take it to a different gate locked up escalators only two exit another gate"
Cons: "MY FAULT TOTALLY. I forgot to order vegetarian food, offer one meatless and one meat entree perhaps."
Pros: "Punctual and no issues"
Pros: "The price was the only thing I liked about this airline"
Cons: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Pros: "The price was right and the crew were professional and nice"
Cons: "This isn't exactly a criticism. Air Asia is a discount airline. You very literally get what you pay for. Checked bags are extra, meals on board are extra etc. That said, for the price the experience was fine. If you're looking for a quick, cheap and easy way to get around Asia I highly recommend this airline"
Pros: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Pros: "Overall all went very well with no shortcomings. It was ahead of schedule."
Cons: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
Pros: "The cheap fare for the flight"
Cons: "Being charged for water. Terrible crew attitude."
Pros: "Very friendly crew!"
Cons: "Zero legroom"
Pros: "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
Cons: "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
Cons: "No service, everything must be purchased, even a cup of water. Smallest 'large' plane I'd ever been on. No coordination, bad flight overall"
Pros: "The crew on the plane was the only satisfying part."
Cons: "Terrible experience, very much like the other international reviewers on this page. Baggage fees are costlier than the costs of seats. Could barely fit baggage under the seat. The outside crew was not friendly and did not understand English fully."
Pros: "Cheap flight."
Cons: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Cons: "Checking was busy and disorganized. Plus I was charged for everything. There was a surprise checked bag charge. My girlfriend is in a wheelchair and can't travel without checking a bag with medical supplies. In the US, the charge is usually waived. On this flight, not only did we get charged, but we got double charged for not booking the checked bag ahead of time. In addition, nothing was for free on the plane. It was a terrible travel experience."
Cons: "Refused to check our baggage through Bangkok to our connection AirAsia flight. Spent two hours claiming and rechecking in understaffed chaos"