Daily cleaning, installation of cabin HEPA filters on flights from Alexandria
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Scores according to KAYAK customer reviews
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Pros: "Price is ok"
Cons: "Delays of three hours are very bad"
Pros: "quick and easy flight"
Cons: "no entertainment screens at all!"
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Crew was awesome"
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "The crew was a replacement for the original crew that probably was running late (i suspect because everyone was stuck in wonderful LA traffic that night), they made do with what they have and tried to get everyone boarded as fast as they can."
Cons: "On time departures, better boarding, crowded planes, better snacks, comfy seats, charging bagss???"
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "Crew was so friendly and helpful!"
Cons: "My suitcase arrived damaged."
Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Pros: "Boarding time, and timely departure"
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "Typical Delta efficiency and comfort."
Pros: "THe crew was super"
Cons: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"
Pros: "The crew members were excellent and efficient. Europe was fabulous."
Cons: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Cons: "It was perfect, left on time, arrived early!!,"
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "You messed up my life with your poor service."
Pros: "I like the monitors on the back of the headrest to watch movies and shows during the flight and the headsets provided to watch. The flight attendants were very nice and gave good customer service. Although our flight was delayed due to unable to get clearance the staff kept us informed and the pilot was able to make up some time. Overall a good flight."
Cons: "Too many announcements"
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "What can I say...I love Delta!"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Seats are too close."
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "Having delayed flights"
Pros: "On time!"
Pros: "Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "The flight itself was fairly quick."
Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."
Pros: "Speed of birding and departure. Very smooth ride on the 777."
Cons: "Not many food options."
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Pros: "The plane ride was quick and easy!!!"
Cons: "Customers service, politeness and general helpfulness"
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
Cons: "A different choice of snacks would be nice."
Cons: "2 hour delay"
Pros: "Airlines have no respect for customers anymore, planes are big buses with uncomfortable seating and little more. They nickel and dime you and punish you when you don't want to leave your salary with them."
Cons: "Get rid of the caste system you have imposed and all the fees you want to charge for everything. More room for real people, not seating for leprechauns. Better boarding procedures. Pretty much everything could be better but they have no interest in making it better just charg as much as they can."
Pros: "On time"
Cons: "A bit of food would have been nice on a 5 1/2 hour flight!"
Pros: "Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage."
Cons: "Coming back my flight was good . I have no complaints."
Pros: "Arrived on time"
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Cons: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "After we boarded there was a lot of confusion with the flight attendant. Apparently people ‘s bags got mislabeled. He didn’t know the those passengers final destination. Then he called out to see if a passenger was on board...shouldn’t he know? He had the list in his hand. Another baggage issue. Third, he asked if there were children under 10...was thoroughly confused when he only found one. It was a bit unsettling to the point where we were wondering where we were really going to end up. But our pilot, Hercules, got us there."
Cons: "Newport News airport was exceptional."
Pros: "Flight was canceled after six hours of waiting"
Cons: "Delayed for three hours due to weather"
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Called 1-800 hotline and got a new flight"
Cons: "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "The terminal seating"
Cons: "I am a 100% disabled veteran and I was being rushed by flight stewards with no regard to my physical limitations. I wanted to try the kayak route but after this last experience I don’t know if I’ll still with Kayak"
Pros: "I usually fly Air France but AA was terrific. Tasty food, pleasant crew, even the toilets were nicely maintained during the 9 hours flight. The only thing that AF does better is provide a full array of printed matter before boarding."
Pros: "Poor airplane not have nothing"
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."
Cons: "Seats are hard, narrow and generally uncomfortable."
Pros: "Crew was really understanding of the frustration and were helpful. Plane was clean and newer."
Cons: "Delayed due to weather... it happens. Just frustrating being delayed on the last flight of the day."
Cons: "Flight was very delayed"
Pros: "Quick and easy thanks"
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Cons: "Poor communication Delays -3 hrs"
Cons: "Tight conditions, lousy movies& music, video system did not work well, 1 hour wait on runway"
Cons: "3 hour delay on international flight from JFK made for a very long day."
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Cons: "Everything was great."
Pros: "The free mivies, the leg room was good also"
Cons: "Flight left late and yge long wait for the baggage. Too long!"
Pros: "I don't know what they've done, but I thought it was an awesome flight. I had plenty of leg room, seat recline wasn't pretty decent, and the meals were good. All but one flight attendant was super friendly. I've never thought much of American, but after this flight my opinion has changed."
Cons: "The selection of beer is the worst. THE WORST."
Pros: "The TV and Movie options were good. The food was good too. The staff was very attentive."
Cons: "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."
Pros: "Staff was very courteous and friendly."
Cons: "Boarding late"
Pros: "All went very smoothly"
Cons: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
Cons: "traveling at night"
Cons: "They delayed the flight and announced it was because they did not have a plane."
Pros: "Quick time"
Cons: "Blanket and better gate management at landing."
Pros: "Safe flight. Thank you!"
Pros: "Confortable seating and updated seats. Attentive flight attendants Power in every seats"
Cons: "No IFE , snack for purchase"
Cons: "Long delay."
Cons: "Was not offered a drink or snack on the flight"
Pros: "The service and they way the treat you is the best."
Cons: "I liked everything"
Pros: "The crew was friendly and ensured I got what I needed even though I slept through most of the flight."
Pros: "mediocre service"
Cons: "constant delays"
Pros: "Great to always feel comfortable while traveling."
Cons: "Had a one hour delay on thtarmac waiting for de-icing...weather related."
Pros: "Nice trip!"
Cons: "This was a connecting flight and they were at the opposite ends of airport so had to run to catch this flight!"
Pros: "Comfortable, pleasant Attendants and friendly Pilots."
Pros: "Crew made sure we would make our connecting flight or had a backup flight if we missed the original."
Cons: "Running to barely catch my connecting flight. No ones fault"
Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."
Pros: "Gave us a hotel voucher"
Cons: "Late by an hour and made us miss our connecting flight then lost half our luggage and we had to wait 1.5 hours for it"
Cons: "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."
Cons: "I paid 6 dollars to watch TV but the headphones plug in wasn’t working well."
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Pros: "14 hour flight. The legroom in economy seating on UA 82 is an absolute joke if you are 5 feet 6 inches or taller. I am 5' 11" Charging $200 premium for economy plus which on united is a few more inches of legroom unlike other carriers where it's a step closer to business class."
Cons: "Entertainment system was not working for the duration of the flight (14 hours). Legroom in economy seating $200 premium for 4 more inches of legroom No automatic upgrade for silver star loyalty membership even though plenty of seats available."
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Cons: "Food options weren't good."
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "The first leg of my journey was on time, a little early, even."
Cons: "The second leg was delayed, and the flight crew seemed confused about why. The chairs on the planes were quite uncomfortable, and gave all three of my party some kind of bodily pain."
Pros: "Everyone was courteous....boarding was well organized...altough we left late we still arrived in good time ...landing very smooth"
Cons: "Nothing. ..i received great service"
Pros: "I like that entertainment via WiFi was offered"
Cons: "WiFi message said it was not in service."
Pros: "6 Feb from Newark to Delhi the Tv out of order no one is helping hand in the flight poor service. Only one thing is good that flight is well in time"
Pros: "The personal are very amability"
Pros: "the flight attendant was gracious and personable"
Pros: "No surprises."
Cons: "In first, the FA said they don't do hot nuts anymore due to budget cuts, and when I stood up to stretch, she told me I had to return to my cabin. It took three tries to get her to understand that I was standing next to my seat. budget cuts? During a time of record profits?"
Pros: "Seats at least in economy plus were acceptable with enough space between seats to allow you to move around without disturbing the entire plane. My row 11a-c did not have a window"
Pros: "Service was pleasant"
Cons: "No complaints"
Cons: "Flying at the back of the plane is just not as nice of a trip."
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "The flight attendants were very nice and pilots did great despite turbulence"
Cons: "Didn't like the snack mix and too cheap to pay for WiFi"
Pros: "They allowed time between boarding groups to cutdown on congestion. Worked great! Never had an airline do that. All employees were very nice and friendly not just all business."
Pros: "Not much, except the fact that it could have been worse."
Cons: "- Cheap quality food. And less in quantity. Less options. And they ran out of meal options even though I indicated them at the time of booking. - Not so clean - Sickness bags were used ones and had something in them. Clearly, they were not replaced. Toilets didn't have basic supplies like moisturizers. Not to mention they were super cramped. - Entertainment system was out of 60s. Small LCD and were of the smallest resolution and viewing angles - made watching anything akin to watching those cam rips floating all over internet. - Cramped leg room. And the premium seat didn't have any better room. Overall, one of the poorest flights I have ever flown on. Even Air India has much better planes and service."
Pros: "This was a nonstop flight with Air Canada, in cooperation with United Airlines"
Cons: "A small plane, crowded and full, for a non stop, international flight. Obviously, United prefers to use the larger, more comfortable planes for flights through their hub in Chicago- which is always a hot mess!"
Pros: "Texts about delays"
Cons: "The flight left early cause the storm and I had to spend the night at the airport."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Cons: "Terrible experience in onboarding.. Later on i was made to sit in flight for 5 hours at mumbai airport"
Pros: "Organized, calm and considerate to travelers."
Pros: "This flight kept getting delayed and after 5hrs of delaying and sitting on the plane, we were told they are unable to locate the pilot. I never want to fly with United again."
Cons: "The several hours delayed flight made things inconvenient"
Pros: "I didn't die."
Cons: "I almost died. There was some sort of overheating happening under my seat requiring constant monitoring by the crew and myself; I burnt myself on the wall of the plane. It was terrifying. The flight crew was able to rule out fire but said all they knew in the cockpit was that it "has something to do with the wing". REFUND PLEASE?!?!?"
Cons: "United's customer service (in the airport) is terrible."
Pros: "Your staff was great"
Cons: "Although I am not enough of a united member to check into your club, I am in the military and I was told by your staff that checked me into my flight, that I could use the United Club as a military member. I went to the United Club in Narita going to the states I was allowed to go into the club. On my way back in went back to the same club and was told because I'm not going to Afghanistan I wasn't allowed into the Club. I walked away shaking my head at that. I guess because I am in S. Korea for a year without my family, that isn't good enough to be in your club."
Pros: "The entire experience was wonderful!"
Airlines flying from Alexandria have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alexandria
Masks required on board, masks provided on flights from Alexandria
Social distancing seating
Middle seats unavailable to book on flights from Alexandria
Testing for antibodies, testing for symptoms for flights from Alexandria
Waiving of change fees. Search flexible flights from Alexandria