Daily cleaning, installation of cabin HEPA filters on flights from Albany
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Scores according to KAYAK customer reviews
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Pros: "Another confirmation of excellent QA service."
Pros: "Food was ok"
Cons: "There should be someone to guide for connecting flights"
Pros: "All except the food"
Cons: "The food"
Pros: "Friendly crew and easy boarding"
Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Cons: "Handling flight delay"
Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
Pros: "Qatar is impressive. The airbus was incredible."
Cons: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Pros: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Cons: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Cons: "It was too cold in the plane."
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Pros: "New Dreamliner"
Cons: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Cons: "Qatar airways should allocate separate seating for families. The crowd was generally composed of labour from Qatar and other middle eastern countries making the flight an unpleasant experience. It felt like going to a factory shift at 4 in the morning."
Cons: "All entertainment units were off."
Pros: "Excellent service. Excellent quality of food."
Pros: "Good service, clean aircraft, friendly crew"
Cons: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Cons: "going with RJ in the first leg"
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "Dedicated to customer service"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "Very nice. Everything was great."
Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Pros: "Landing and botding is safe"
Cons: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "Great food, and excellent choice of in-flight entertainment."
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "food was decent and the staff on the plane were pleasant."
Cons: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Cons: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Pros: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Cons: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Pros: "Crew members went out of their way to ensure the passengers’ comfort."
Cons: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."
Pros: "Plane didn't crash."
Cons: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Cons: "Better organized boarding"
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "I was traveling with a baby alone and crew was very supportive"
Pros: "Standard flight and comfort."
Cons: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Pros: "Nice comfortable flight"
Cons: "Crew was not necessarily warm or curteous"
Pros: "Great service and timeliness."
Cons: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Pros: "Crew, food and comfort was good"
Pros: "Business class for great price but I’m tall and not much extra legroom"
Pros: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Pros: "Flight on time, good service, helpful staff"
Cons: "pastry, not sandwich"
Pros: "Service was good"
Cons: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Cons: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Pros: "Everything went well."
Cons: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Pros: "Crew was great. The frequent offer of water on a long flight was appreciated. The flight was on one, smooth and pleasant."
Cons: "Meat in the casserole ( goulash?) was not chewable. Other meals were fine."
Pros: "Good crew, liked the food and service. Better aircraft interior."
Cons: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Cons: "Very cramped legroom. Confusion during boarding."
Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pros: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Pros: "Crew from Washington D.C. (IAD) to Frankfurt was outstanding-- very warm and thoughtful."
Cons: "Crew from Frankfurt to New Delhi was not as warm, attentive, and polite."
Cons: "Cabin Crew does not pay much attention to customer need even in business class. They need to learn lot from KLM."
Cons: "Fraud United and Lufthansa"
Pros: "I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!"
Cons: "The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection."
Pros: "On board crew was outstanding"
Cons: "The quality of food was substandard"
Cons: "The special meal I got was not the same as I ordered."
Pros: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Cons: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Cons: "The entertainment system was down half the time of the flight"
Cons: "Boarding was a mess and food was not up to the mark"
Cons: "Also, just one meal and no snacks served on a 7 hour plus flight"
Pros: "Fast check in and boarding. Courteous service."
Cons: "I did not get te entree of my choice on one of the flights."
Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Pros: "Got me to Nuremberg"
Pros: "The flight was on time enough that I comfortably got to my connecting flight. It was still late and some other passengers were anxious they wouldn't get theirs. The crew was nice."
Cons: "Business class seats were regular seats with the middle seat unused. The "meal" on this early flight (had to leave the house around 4:30am to get to it) was light. I'm glad I had the time to stop at the business lounge first. I don't recall any entertainment system, which isn't a big issue on this short flight."
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Pros: "On time and friendly crew"
Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Cons: "Flight was overbooked and we were not sure to the last minute whether all our party members would be on the flight. Our seat arrangements were also cancelled."
Pros: "very clean and nice cabin space"
Cons: "Transfer gate is too far away"
Pros: "Efficiency, courtesy, professionalism."
Pros: "Upbeat and attentive crew"
Cons: "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
Pros: "Crew was really friendly."
Cons: "WiFiwas not functioning. They ran out of food. Boarding was delayed."
Pros: "Excellent customer service! Both customer care clients were extremely helpful"
Pros: "The service and they way the treat you is the best."
Cons: "I liked everything"
Pros: "They let me know they couldn't get it together enough to get a plane in an almost timely manner. Once they did I couldn't take advantage of the alternatives without risking missing out all together"
Cons: "The 4 plus hour delay that meant a 3 plus hour layover because of the missed connection. Requesting an agreement to just make the new connection because of their non-weather related delay."
Pros: "The connecting flight from Chicago to Traverse City was very nice due to the leg room in the exit row I purchased at additional cost."
Cons: "The seats on the flight from Albany to Chicago were the new smaller type which were horrible for a 6,5 260 lb man in exit row economy seating. Dogs on board which was bad for my allergies. This seems to be the case more times than not. I’m asthmatic and very allergic to animals. I know, it’s all my fault..."
Cons: "It was three hour deley in Newark Airport because the plain didn't arrive on time."
Pros: "mediocre service"
Cons: "constant delays"
Cons: "Cramped, not enough room for carry-ons"
Pros: "I was put in a hotel. That is the only positive... literally the only positive."
Cons: "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."
Pros: "The flight is on time.... the food is good.... the service is excellent...."
Cons: "Lack of snacks..."
Cons: "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."
Pros: "14 hour flight. The legroom in economy seating on UA 82 is an absolute joke if you are 5 feet 6 inches or taller. I am 5' 11" Charging $200 premium for economy plus which on united is a few more inches of legroom unlike other carriers where it's a step closer to business class."
Cons: "Entertainment system was not working for the duration of the flight (14 hours). Legroom in economy seating $200 premium for 4 more inches of legroom No automatic upgrade for silver star loyalty membership even though plenty of seats available."
Pros: "Slightly delayed for slow baggage handling at gate"
Cons: "Bumped from two flights due to weather and delayed due to pilots coming in late"
Cons: "Air lines can't keep a schedule."
Pros: "The plane arrived safely in Newark"
Cons: "The plane left 7 hours late - for a 45 min flight. I got on another flight (only becuase I sought a solution to arri9ving 7 hrs late) but still arrived several hours after my determined arrival time. No compenatio or apology."
Cons: "Food options weren't good."
Pros: "There was a problem at Newark airport on my way back. The united agent was terrific to successfully secure a different route for me so I could get back home. Many thanks,"
Cons: "5 hr delay"
Pros: "The space in my seat feels bigger than other airlines"
Cons: "I couldn't switch the internet that I bought to my phone from my computer without signing up. It would have been nice to put in my name and have it transfer"
Pros: "everything was good"
Pros: "Wheelchair service was so helpful for my mother."
Cons: "Over an hour mechanical delay at ALB. We barely made it to our connection. Pretty tense considering I was with an elderly confused mother who would not have dealt well with a delay from Newark to Denver."
Pros: "Fight was on time. Crew very pleasant. No complaints"
Cons: "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
Pros: "All aspects - crew were pleasant, flight was on time and smooth, meal was reasonable"
Pros: "6 Feb from Newark to Delhi the Tv out of order no one is helping hand in the flight poor service. Only one thing is good that flight is well in time"
Pros: "Cold in hallway for manditory carry on check & anxious that I may not make next flight, . Newark to Ft. Myers"
Pros: "Went as expected"
Pros: "There was absolutely nothing to like about this trip."
Cons: "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
Pros: "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."
Pros: "Nothing good at all"
Pros: "Crew were friendly. Got us in early (efficent)."
Cons: "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."
Pros: "Not much, except the fact that it could have been worse."
Cons: "- Cheap quality food. And less in quantity. Less options. And they ran out of meal options even though I indicated them at the time of booking. - Not so clean - Sickness bags were used ones and had something in them. Clearly, they were not replaced. Toilets didn't have basic supplies like moisturizers. Not to mention they were super cramped. - Entertainment system was out of 60s. Small LCD and were of the smallest resolution and viewing angles - made watching anything akin to watching those cam rips floating all over internet. - Cramped leg room. And the premium seat didn't have any better room. Overall, one of the poorest flights I have ever flown on. Even Air India has much better planes and service."
Pros: "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
Pros: "leg room was not too bad"
Cons: "I needed to ask questions about my flights because of delays and not a single person acted professional at the gates, quite rude responses. On each of my 3 plane changes there was only one attendant actually smiled. Another read from a sheet of paper like she didn't know what to say. Two others never dmiled or said you're welcome after I thanked them. Im used to the friendly staff on Southwest. They are great!"
Cons: "Flight before delayed 5 hours. Bad snack, expressive food"
Pros: "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
Cons: "Plane was tiny and claustrophobic"
Pros: "Cheap tickets"
Cons: "Seating is uncomfortable, everything costs money, takes a long time"
Pros: "The Flight was a little delayed but the captain and staff were very apologetic and we made up for lost time during the flight. Had plenty of leg room and was attended to regularly. Staff was very personable and kind."
Cons: "I've flown several times with many different airlines. I have no serious complaints about United, they have their game on point. If anything were to be said it would be to have less broadcasts about everything going on during the flight, not that it's a burden either but sleep is a little hard pressed when you want to hear what it's about."
Pros: "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."
Cons: "Terrible experience in onboarding.. Later on i was made to sit in flight for 5 hours at mumbai airport"
Pros: "The flight was delayed so they put me on a direct flight with an earlier arrival time..... So nice."
Pros: "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
Cons: "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
Pros: "The timely fashion that the process took to complete, traveling was good and easy that day!"
Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"
Pros: "Left on time - arrived on time"
Cons: "Where the asciago?"
Cons: "3 hour delay out of Albany. My flight was canceled out of Newark and had to wait about 23 hours for next flight. I wasn't offered hotel, food or lounge to accommodate such a lengthy delay. Airport's should be able to accommodate delayed passenger's with better entertainment and comfort."
Airlines flying from Albany have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Albany
Masks required on board, masks provided on flights from Albany
Social distancing seating
Middle seats unavailable to book on flights from Albany
Testing for antibodies, testing for symptoms for flights from Albany
Waiving of change fees. Search flexible flights from Albany