Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Boarding procedures are very inefficient and disorganised at the gate. Not sure why Indigo doesn't utilise and enforce a zonal boarding system. Passengers were transported by bus to aircraft on tarmac which once again made for a very disorganised system. Passengers rushed towards the boarding ramps where IndiGo staff then indicated that passengers from rows 1-15 would board at the front while those from 15 onwards would board from the rear. Passengers could have been transported to the aircraft based on their assigned rows in the first place to smoothen the procedure.
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Pros: "Flight delay"
Cons: "Flight delay"
Pros: "Punctuality and cleanliness."
Cons: "No comments."
Cons: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Pros: "Cleanliness, and punctuality."
Cons: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Pros: "Punctuality, and professional service."
Cons: "All good."
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Cons: "Checkin staff was very rude and had pathetic attitude"
Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Cons: "Flight was two hours late"
Pros: "It started on time and landed before time."
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"
Pros: "Good crew, comfort & food."
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Pros: "As above"
Cons: "As above"
Pros: "Time keeping and professional experience"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Cons: "Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew."
Crew service was good. But old flight, broken seats made 17 hours journey uncomfortable.
Cons: "Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service"
Cons: "It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website"
Cons: "The filthiest plane I have ever been on. Never again."
Pros: "Yes service was nice and after telling about food allergy for spicy food she offered me some other snacks which wasn't spicy."
Cons: "To have more options about food in a sense for those who has allergy for spicy food."
Pros: "They really take care of ur needs, try to accommodate elderly ppls needs"
Cons: "Food please please I am not saying give excellent food, but please give ok type food"
Cons: "Your (Kayak's) booking service sucks."
Cons: "Flight was delayed. The inside of the cabin is not kept up."
Pros: "Normal check in process. Allow a bit longer to get through security as numerous checks. Need itinerary and passport to get into the airport! Keep your boarding pass as need this at the other end to get through customs... for some reason we had to go through international departures for a domestic flight."
Cons: "Entertainment system not working and some of the seats needed repair."
Cons: "Delayed by 5 hours almost"
Cons: "Late boarding/very long takeoff"
Pros: "No Baggage Fees, Full Service"
Cons: "Food and comfort"
Pros: "Their luggage policy allows one free checked bag and one carry on"
Cons: "No aerobridge to board. Very chaotic."
Cons: "Nothing exceptional"
Pros: "Avarage service."
Cons: "Worst customer service of justfly.com they should not be allowed to business in kayak."
Pros: "Great service"
Cons: "Nothing much"
Cons: "The plane was 4 hrs 30 mins late. Air India did not inform us what was going on. It is unacceptable that a flight would be delayed like this on a day with normal weather and between two major cities. One more reason to privatize it."
Cons: "Bags took 45 minutes to arrive in Kolkata"
Cons: "Behavior of both Air India and Sri Lanka airport staff was very very unfriendly. Non responsive. I got stranded in Delhi."
Cons: "Plane was old and plastic panels in front of seats cracked and was covered by cloth tapes on so many seats and hand rails"
Cons: "Staff are surly. Planes are grubby. Flights were late. Won't be using AI ever again"
Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"
Cons: "The staff was not interested in helping passengers. Service quality very poor."
Pros: "Service inflight was real good"
Cons: "My check in baggage did not reach came in They say unfortunately it could not ship in flight I am very much concern as our all wedding clothing purchase is in our bag Waiting for their response as they promised me to deliver by tomorrow"
Pros: "crew members were polite and service oriented"
Cons: "security checks at the gate, past gate, and before stepping into aircraft were over and redundant to a point it felt like being hassled."
Pros: "direct flight save time"
Cons: "plane condition was bad . broken seats , missing screw under seat shield . personnel entertainment system don't work , headphone jack broken. No alcoholic drinks offered. Overall very bad experience. even the toilet ran out of water and no cleaning."
Pros: "Air crew are excellent. Food is OK too. Price is excellent."
Cons: "Two negatives- connecting from an international flight to a domestic flight is a pain. AI counter at arrival level was staffed by an incompetent agent who was distracted the whole time. Suggest taking your luggage to departure level and using the regular system. Also, no entertainment system on some flights."
Pros: "Better food, service, cleanliness, boarding"
Cons: "Food, boarding, cleanliness, entertainment didn't work. Poor customer service. Lost baggage locks."
Cons: "I did not like the fact that Kayak sold me a business class ticket when there was only economy on the flight. That is fraud. No other word for that. Please explain dear Kayak"
Pros: "Flights are in time"
Cons: "This is the second time I found something wrong in the food. I called the lady serving in my aisle she was forcing me to eat as nothing is wrong. I requested her to call the manager when the manager came and I showed him the object in the food he apologized and took the object to send to the back office. The object was looking like a rat drop off. I want to add here that I am a certified person in food handling and sanitation from State of Illinois Department of public health."
Cons: "My seat got changed from the original booking. I️ had to seat among other family members the comfort was disturbed frequently"
Pros: "Food & Comfort"
Cons: "Boarding Gates of the domestic return flight from BOM to CCU kept changing every 5minutes in the display board. Also, after boarding each of the flight, the took off was not done on the scheduled time."
Cons: "I book my flight online and i pay extra for my sit but still air india change my sit it was uncomfortable for me because i have baby and it was hard i pay extra for my sit so i can fly comfortable but air india do not care about that"
Cons: "Equipment did not work well. Business class seat that would not return to upright position."
Pros: "Excellent and responsive crew and food!"
Cons: "1. Too many security checks - the main one was done in Mumbai airport first and once again we had to do one more security at the point of getting into the aircraft! This is a real pain for the customers, is a definite no-no - it just means that there is no confidence in the customer and this sole point could easily bring down the rating for the airline! 2. Having to take a shuttle bus to another location for boarding!"
Cons: "Food Tv was broken Boarding strategy was poor Flight wAs 5h late"
Pros: "Non stop less fly hours."
Cons: "Air hostess appearance"
Pros: "Helpful crew and the food was alright."
Cons: "Cracked seats, faulty entertainment systems, broken USB slots, the flight was not cleaned after the previous trip. There was crumbs of biscuits inside the headphone pouch. Another passenger had broken headphones. The touch screen rarely worked and rebooted 2-3 times during the flight. Very old aircraft. I was transported back to the 90s."
Pros: "Shortest flight distance from India..."
Cons: "Uncomfortable seats, filthy toilets."
Pros: "Easy boarding, attentive flight crew, good food/snacks."
Cons: "There was trash by the seat and my tray table wasn't clean!"
Pros: "Good price"
Cons: "Please improve your customer service.I had to literally fight with them to cancel my flight."
Cons: "I flew air india 3 times this trip. All flights were late or postponed (5 hours in one case, 2 in the others). Crew were unfriendly and in one case rude, planes are old and uncomfortable, no safety briefing on one flight. The airline is unprofessional and generally miserable"
Cons: "Overall, the wheelchair experience in Calcutta airport was bad. My parents were heckled by the wheelchair carrier for money. This could be improved so that elders did not face such challenges."
Cons: "Flight was not clean. Seat handle was broken. Recliner does not work.entertainment center was not wworking. I Will never fly again with air India. Staff was rude and behaved like they were obliging me...one of the worst flying experience."
Cons: "no tv half bathroom broken and really poor management"