Chicago hotels near Union Station

Cons: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Cons: Service was boardline TOO GOOD if that is such a thing

Cons: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.

Cons: There should be a parking facility for the guest. I was paying almost the same amount for the parking what is was paying for my room.

Cons: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.

Cons: Staff were horrendously unhelpful on more than one occasion

Cons: We checked in early and dropped off our bags, no problem. Then we got the notification that our room and digital key was ready, so we made our way back. When we tried to get our bags, no one was there to talk to so we had to go to the front desk and they were going to send them up. We went upstairs with our digital key ready and it didn't work. We had to go back to the front desk, only to have the staff not believe us that it didn't work. They gave us a regular key and we went back upstairs. I had wanted to freshen up but the bags had not arrived. We waited about half an hour but ended up going back to the front desk to remind them to send the bags up. After that, the stay was fine until I was over charged for the room and had to call the hotel to get the correct charges.

Cons: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.

Cons: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.

Cons: Bar, location and staff

Cons: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.

Cons: We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.

Cons: Soundproofing could be better, for something so new, too many items weren't working.

Cons: We went to this hotel so we could have access to the rooftop lounge. They made it very hard for everyone by saying that it’s Booked all year but if you come and wait in a ridiculous line for a few hours you will get in. Are you booked or not? Another thing was the shower water that took very long to get hot.

Cons: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.

Cons: Smallest room I've ever seen. Valet parking outrageously expensive.

Cons: Not much i didnt like. Nice view of the Chicago river but would be better if window was cleaner.

Cons: I had issues about several things that may not matter to some people but it bothered me. I asked twice for a sleeping mask and the first night they're were out said they'll get some in the next day. On the next day I asked again and they already have them out.?.? I feel they should have notated I requested one the first day and then have it ready the next. The bed linens leave something to be desired. They use a flat sheet for the bottom sheet which kept coming undone. The comforter wasn't big enough for the bed. It continuously kept falling off so in the middle of the night I had to get up and cover my wife back up. The room was for the most part clean. However I drop something and when I looked under the bed I saw individual skittles covered in dust :-/. And the restaurant... We tried to eat and drink there but the service was terrible. Took 20 mins to get menus and a water. I guess they're understaffed? But we left before ordering anything due to the service. The overal stay wasn't terrible. I would stay there again but I would never pay full price for it.

Cons: The room was tiny - literally the same size as many of the hotel rooms we stayed in in Japan. The toiletries and furnishings were the bare minimum - don't forget to bring the bar of soap to the shower if you want to use it there instead of at the sink! Finally, the elevator situation is terrible. Multiple times, we had to wait well over 10 minutes for an elevator to get to our room. Be sure to budget in extra time if you're on a schedule!

Cons: They have no lot, no arrangement with a local lot, and only one valet on staff as best I could tell. This guy would disappear for up to 20-30 min, or flat out say it will be 20+ min before I can get your car. All that, for $55 per trip. Don't drive, or plan to find a distant garage if you want to pay less than $50-70 per night parking. Atop the valet-delay, they only had one elevator servicing floors 11-30s, and every trip up or down took at least 10 min of waiting (don't leave anything behind!) and every trip in the elevator was packed body to body.

Cons: It was difficult to locate and find initally when we were driving and trying to checkin.

Cons: Have to wait along time for elevator, then it broke down along with the coffee machine.

Cons: Needs a good cleaning and update, grungy.

Cons: The elevator service was terrible. We would often wait over 20 minutes to catch the elevator during the day, and the stairs were not practical when you're staying in the 28th floor.

Cons: My king bed was actually a king box spring with two twin mattresses. Who does that? The seam is right in the middle of your back.

Cons: The hallway smelled very musty.

Cons: I enjoyed my stay. No recommendations for improvement T this time

Cons: The elevators! Take so long.

Cons: no free wi fi in rooms

Cons: Airport feeling

Cons: No compliants

Cons: They want you to pay us$15 per day for wifi. Booo.

Cons: I didn't care for the fact that there wasn't a bathtub - just a shower only.

Cons: WAY TOO OVER CROWDED, we didn't get the room we requested and had to change rooms the second night. Overall, not a great value for the money. I would stay elsewhere next time, since there is a ton of hotels in that area.

Cons: Had to wait for my room Heating went into cooling so too sensitive and could not control to heat only. Bath tub did not drain well.

Cons: Only some reservations get access to the lounge where breakfast is served. What hotel only gives continental breakfast to some guests.

Cons: Pool was not always clean. Hair in pool made kids not want to swim.

Cons: The breakfast was not included

Cons: I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at all comfortable for 3 regular sized adults. I will say everything else was fine but I felt very ripped off for what we paid vs. what we got. I could have booked a regular room anywhere for much less.

Cons: How dusty our room was. There were dust bunnies on the desk.

Cons: Long line at check in.

Cons: Internet cost

Cons: Nothing - it's a great hotel - stayed there many a times when I visit.

Cons: Parking is about 55 dollars for 24hrs, and about 14 for 30 minutes. There is no fridge in the room. There was no coffee in the room, as is supplied at lower end hotels. Because there are restaurants in the building, when we asked for recommendations on places to eat the staff would only recommend those places, which are overly expensive. No complimentary breakfast.

Cons: The pool could use some upgrades, and it would of been nice if the rooms had a mini fridge for personal use, instead of a fridge stocked already with items that you have to purchase.

Cons: Nothing stands out. Love the hotel and location.

Cons: Amenities are average

Cons: Hotel wasn't nearly as nice as other embassy suites I have stayed at.

Cons: Ambulances and police cars racing by all night kept us awake. Bed was like a rock and pillows were not great!

Cons: No complaints

Cons: Walls maybe thin in some rooms. The furniture is starting to get dated but it's still fine.

Cons: Parking was difficult to find and cost $37.00 per day. The evening reception drinks were great but the food was not. Room was great. Staff were very helpful. Overall, very pleased with the stay.

Cons: Too crowded the breakfast area. Poor options for restaurant

Cons: The price on the all inclusive Disney kids on Demand TV package I order did not reflect what was charged to my bill. It was only a difference of $2.99 and ultimately not a big deal, but still, I feel as though you should be paying what you are quoted. Also, being that it was a holiday weekend, it would have been nice if breakfast was open until 10 as it is on the weekends, but I get the weekend vs. weekend schedule. The lines were a bit long by the end of breakfast and early breakfast is always hard to do with my kids. But again, not a huge deal in the whole scheme of things. We will definitely be back.

Cons: Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping

Cons: Location.

Cons: No valet even though website says there is. Tried calling hours ahead of time to see if we can check-in early but the wait time on hold to speak to anyone was an hour.