Hotels near Chicago O'Hare Airport

Pros: Staff and location

Cons: Heating and air-condition control. Very difficult to understand . I wasn't able to turn it off and the noise coming from the vent was very loud and bothersome.

Pros: good location. helpful staff. clean and very comfortable beds.

Cons: hard to figure out where to park. I wish I had received the information in advance that there is a parking garage.

Pros: Fantastic value!

Pros: Quality of breakfast

Cons: For longer stay , breakfast menu become boring plus no option for dinner/room service .

Pros: Jenny (as well as the other young ladies) at the front desk took excellent care of us. Shuttle service was very good (although the handle on my luggage was broken during the shuttle ride.)

Pros: Our room was very quiet and did not hear other guests. Shower was big, and bed was comfortable.

Cons: pay for parking on site

Cons: Add parking charge

Pros: Wonderful staff, clean, great location!

Pros: It was very nice, the free parking, & free breakfast were great. The hotel appears to be either newer, or newly renovated. There¿s complimentary tea, coffee, & citrus water available around the clock in the lobby.

Pros: Clean and near O Hare airport.

Pros: Enjoyed The Stay!!

Pros: The workout facility, the coffee and breakfast were very good!

Cons: The size of the room, and additional parking fee of $18 each day were not fair for what we were charged!

Pros: Everything was clean, the staff was friendly, the room was comfortable, and the breakfast was fantastic. Perfect location for our needs as well.

Pros: The location was perfect for our needs.

Cons: N/A

Pros: Staff was very nice and hotel was very clean.

Pros: ¿Exceptionally Clean¿

Cons: Chicago sucks. Will do my best to not connect through again. Proof of vaccination to eat a meal¿really?

We were traveling with 3 teenage children and 2 adults and the suite was perfect. Friendly staff, clean, comfortable room.

Pros: Easy airport shuttle, pool, breakfast, nice room.

Cons: (1) Poo on the bathroom door and door frame upon check-in - gross! (2) Hotel staff did not offer anything (not even to comp parking) to offset that I had to clean up a prior guest's poo, even when I shared photos with them.

Pros: The free breakfast had a good spread. Beds were comfortable.

Cons: The power went out due to a storm with high winds and was out for an hour out so. There was an issue with our AC unit but it eventually got sorted out. However, you can not turn it down past 67 degrees F. I like it chilly to sleep. Woke up sweating ¿Â

Cons: It took 45 minutes for the shuttle to pick us up from the airport after 9:00pm when there wasn¿t any traffic and the airport was next to empty. The hotel is only 5 minutes away at most. Then the first room smelled strongly of cigarette smoke.

Pros: Location

Cons: Paying for parking

Staff was excellent- just had asked for housekeeping for 5 days- was offered sheets to do it ourselves on our 7th day there. Had to get Tp etc. was a pain

Was allowing guests to not wear mask when the guidelines says different

Pros: Clean well appointed room. Nice pleasant staff

Cons: Charging $18 to park your car overnight while staying at the hotel is ridiculous. Will not Stay there again.

Pros: Location is great and staff is excellent.

Cons: $18.00 dollars for parking? Lots of other hotels in area that offers FREE parking!

Pros: Hotel employee at the front desk

Cons: Yes Parking should not be an up charge it should be included

Pros: Parking

Cons: Fridge was turned off.

Pros: Close to our destination. Pool was nice.

Cons: Disappointed the hotel charged for parking in their own lot. Rooms were so small the bathroom door was a sliding closet door and no Latch. The breakfast included was supposed to be good. Had better at motel 8. Will not stay here again.

Pros: Very close to the CTA station to get to downtown Chicago. Hotel was new so very clean. Pool area was clean. Beds were comfy.

Cons: Paying for parking even though it was $15/night as oppose to $45/$70 in city, PAYING for parking is ABSURD! Room was small for 2 adults & 2 kids (13&11) It had free breakfast, but if you didn't get down early in the am, it was picked over.

Pros: Very nice room. Easy check in. Convenient shopping, the hotel was next door to a large outlet mall so I was able to grab things that I had forgotten fairly easily. The room was very clean and the bed was SUPER comfortable!! There was a restaurant and small Starbucks/convenience store in the lobby of the hotel.

Cons: The parking fee was $36. I would have preferred free parking but the fee was not too bad.

Pros: excellent location, 4min walk from Fashion outlet mall, 8min ride from ORD airport

Cons: —

Pros: Really good

Pros: Room was great, clean and staff was friendly and accommodating to an early check-in and one hour later check out. Gym and restaurants were open.

Cons: Housekeeping never came in 3 days and there was no complimentary coffee available in the lobby, only overpriced Starbucks.

Pros: The amenities and attention to detail were nice. Clean and spacious rooms and halls.

Cons: The design was not that impressive. I know open showers (no doors) are popular but not practical. It doesn't keep the heat/steam in. Also the mirror in the bathroom was too far from the sink, hard to see what you're doing.

Pros: Location. Available restaurants. Near places to shop.

Cons: No

2 World class restaurants are less than 30yds from the lobby... McCORMICK & SCHMIDTS, & CAPITAL GRILLE. BOTH ARE UPSCALE STEAK & SEAFOOD EATERIES WITH CLASSY ATMOSPHERES & FINE DINING.

Cons: We had an issue not being able to unlock one of the rooms even though the key card was working. They promptly fixed.

Pros: Cleanliness of hotel/rooms. Modernness of room and spaciousness. Also friendly staff and great location of restaurants

Cons: No

Pros: The cleanliness of the entire hotel. The friendly staff and location of it.

Cons: I do not like the charges for parking at the hotel. There isn¿t any parking any place other than with them.

Pros: Location

Cons: Restaurant service was slow. Might be understaffed, like everywhere.

Pros: The professionalism of the staff is rarely seen any more. I was always treated with respect and like I was special.

Cons: The use of the parking garage is a bit confusing.

Pros: The staff are helpful and efficient, the room was lovely, and quiet, and the bed was very comfortable. Check-out, with several staff on duty, was very fast which helped as I was concerned about getting to the airport. I enjoyed the stay.

Cons: I wished there was a mini fridge in the room. The clothes rod & hangers were high & a little hard to reach, and the bathroom mirror was set a bit high for a 4'11" person like me, but I managed.

Pros: Clean rooms comfortable beds, great location

Pros: Everything was beautiful and clean.

Cons: Two weddings or receptions were going on. Even at 2:30 am the hotel was packed and so loud.

Pros: Very clean and welcoming, the ashburn staff was so nice.

Cons: The parking fees were hidden, I did not expect to pay an extra $70. The staff when checking in seemed bothered with us.

Pros: Great customer service, facilities and amenities. I enjoyed the visit.

Pros: I liked the bathrooms. Super modern and elegant.

Cons: There were issues with my keys not opening room at first try, the sleepy concierge not speaking up loudly enough to hear, the pillows not providing any support, the parking garage not being free to hotel guests, no vending machine for late night arrivals.

Pros: Location. Right next to airport with shuttle service that runs every 15 minutes. Very convenient.

Cons: The staff member that checked me in had excellent customer service. I went back to the front desk to inquire about a refreshment and was not treated well at all.

Pros: Nice and clean.

Cons: The parking ramp and $30/night fee that was not listed in the ad

Pros: The staff was universally helpful and polite.

Cons: The bathroom was not fully clean. The valet parking was not available as advertised and the self park option was too expensive.

Pros: Location was good. The property is big and there are nice restaurants on site.

Cons: Beds were overly firm. The channels on the TV were so pixelated that it was unusable. Staff said it was due to the wind. What is this, 1996? They have more reliable options than satellite. Wifi didn't work well either. The room had peeling paint.

I always return to Loewe’s because of their impeccable rooms, high quality linens, beautifully designed bathrooms and thoughtful bath products. The rooms are well lit, the blackout curtains are in good condition and the shower pressure is wonderful. The room also feel thoroughly cleaned — which I’ve come to value even more during a pandemic. The restaurant/room service was closed but Gibson’s had a good late night steak around the corner. In the morning I was out of the hotel and through security at O’hare in just over 20 min.

Pros: The restaurant was closed. We had to order for delivery. Otherwise it was fine. I'll be going back.

Pros: Location

Cons: Room was not as clean as it should be and couldn’t even watch tv because there was no signal.

Pros: Location was great. Hotel was excellent value.

Cons: K cup still in Keurig from previous guest

Pros: Room service was awesome. King size bed super comfy.u. nhc CNN DC

Pros: Conveniently located to my venue

Cons: Rented 2 rooms and one wasn't ready at check in time.

Pros: It was a very nice hotel aesthetically.

Cons: After the first night, they didn't change the bedding, they only remade the beds. I know this because there was a stain on one of the comforters where a piece of food was dropped. The front desk attendant was a bit rude when I asked her about the parkin

Pros: Aesthetically pleasing and very clean.

Cons: The staff was rude and not very welcoming. Front desk, restaurant, and bell hops all included. Very dissatisfied with the poor level of customer service. Would not recommend and will not be returning to this hotel.

Pros: Proximity to the airport is nice, but there are lots of other options

Cons: Way too overpriced, checkin was extremely slow. Room was very basic and not as described.

Pros: Near Outlets?

Cons: 1. No microwave, that’s fine, there is a refrigerator full of stuffs for sale so you can’t use it, open the door, take any thing out longer than 45 secs, it is billed, be aware. 2. Wall as thin as a piece of paper, can hear lots of stuffs, bath room flush, shower, people talking, etc from other rooms. 3. Our room is underneath the laundry room, OMG, washer and dryer roaring for all the day. 4. Parking, $26 daily. Went to there as it was described “luxury”, so disappointed.

Pros: Loved the valet! And the Starbucks on location! The restaurants were great!!

Cons: Did not like the pillows. I woke up with a stiff neck both mornings.

Pros: Excellent value and room design and spaciousness

Cons: Hassle to get online: last name is hyphenated and had to visit desk to resolve issue.

Cons: Bed could have been more comfortable.

Pros: Didn't attend due to not being able to get to the hotel.

Cons: Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?

Pros: The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.

Pros: Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.

Cons: We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.

Pros: Nothing much

Cons: Pay to park even though it was that far from city, bad bathroom, no complementary breakfast

Pros: Nicely appointed room; very good about late check in despite being busy (~2am).

Cons: I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.

Pros: Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel

Cons: Not impressed with charging to register early. And never have had a 4 pm register time.

Pros: Location Kayaks assistance View

Cons: Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.

Pros: Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing.

Cons: The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.

Pros: Didn't get to stay at the hotel as it were overbooked.

Cons: The fact that (1) Loews - on one of those days when many passengers missed connections at O'Hare - oversold its rooms and didn't honor my reservation; (2) Loews did nothing to line up an alternative hotel for me; (3) Loews charged me for the room they didn't provide; and (4) a week later I still haven't seen a refund on my credit card account for the room Loews promised but failed to deliver.

Cons: They don't make my room clean enough.

Pros: Price has increased by 50

Pros: location was really convenient for my work and check in check out was quick. Friendly staff at front desk.

Cons: Did not clean the room in the morning or replace the tea coffee supplies. didn’t even take out the trash

Pros: convenient to relative’s house and to the airport.

Pros: very clean. amazing pillows. excellent lay out of the king suite ( i want to build our mother-in-law apartment to match this floor plan). perfect in every way

Cons: all i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them being closed due to COVID

Pros: Costumer service

Pros: The staff was really friendly

Pros: The staff was so nice, they went above and beyond to make my stay comfortable.Hotel employee was so sweet and helpful! The suites are so big and cozy.

Cons: No

Pros: My experience overall was fantastic. Spacious, clean room and great amenities (pool, gym, etc.).

Cons: It is my belief that when someone books a hotel out in Rosemont it is to be close to the city while avoiding a number of inconveniences that comes with the city. The cost of parking was not acceptable especially because this wasn't clear prior to bookin

Pros: Every room is a suite.

Cons: One of the hotel's airport shuttle drivers is disturbingly incompetent and lazy. Obviously my driver.

Pros: Lovely, spacious suite with a very comfy bed. Check in staff were friendly and efficient. We really appreciated the airport shuttle which runs every half hour.

Pros: Size of my room and staff.

Cons: No

Pros: Comfortable room and free shuttle from airport.

Cons: We booked a twin bed room. Got single king bed. Son had to sleep on the sofa. After a nightmare day of travel with the stay here an unplanned overnight stop between flights we were too tired to complain. But really if you book something that's what you should get.

Pros: Staff was great and rooms were amazing

Cons: Parking costs were high

Pros: .

Cons: Sound proofing is terrible.You can even hear the sound of their phones.Noise from the hallway and outside noise.

Pros: Everything!! The room,customer service, food.

Cons: N/A

Cons: Loud activity in the hallway at 1am when I was trying to sleep. Doors and walls didn't seem to block out the noise much.

Pros: Value for money for room.

Cons: Front desk was neither welcoming at check-in nor courteous at check-put. I was not informed about the parking charges at the time of check-in. At checkout when I asked about it, response was mechanical.

Pros: The room was incredible. Very nice with a seating area. Separate tub and shower. Very nice King Bed with two big Screen TVS.

Cons: $32 to park my car. What a rip off. I just needed a place to stay the night. I could have stayed in another area if I had known this.

Pros: Its close to the airport

Cons: for one night, I got hit with an additional $47 for parking and internet to top of the reservation. This is a 4 star hotel supposedly and they price it low and then get you with these additional charge. I always book hotels but never had such a problem.

Pros: Hotel employee, who checked us in at the front desk. He was outstanding.

Cons: The ice machine on my floor was broken the whole weekend which was a huge inconvenience. The coffee pot in my room was broken. The parking lot gate wouldn't work repeatedly and it made me miss my daughter's performance and walk in pouring rain.

Cons: The staff and the lack of overall cleaning on maids part

Pros: Distance to outlet mall very close

Cons: Yes. Had a spill of a drink in the room. The hotel locked us out of the room and tried to charge my credit card with discussing the incident with us. I ended up getting the stain out of the carpet but it was a big hassle to be locked out the room.

Pros: Relatively clean and quiet, (except for the jets flying over) but it's an airport location.

Cons: Expensive for the average non-corporate guest, including the internet and complicated astronomical parking fees. A couple of dead bugs in the bed was a turnoff, but they were not bed bugs.

Pros: During check in the women that checked me in was a little rude and short

Pros: The rooms were beautiful and roomy

Cons: Yes they charged my credit card after I told them I already paid which caused me to have to open a dispute

Pros: Close proximity to the airport

Cons: Very disappointing experience with the airport shuttle. Waited over an hour and called three times and was told three times the shuttle would arrive in 10 minutes. The only reason I chose this hotel was because of its convenience to the airport.

Pros: Large Room

Cons: NO Free WIFI and No Free Parking

Cons: You advertise free airport shuttle which it is no.

Pros: clean and nice

Cons: parking fee

Pros: The room itself was great.

Cons: The entire floor smelled like marijuana the all night. Parking was horrible. One of the reasons we stayed there was because the website said parking was free. It cost $32 to park off in a neighboring business parking lot. We couldn't even drop our bags.

Pros: The room size

Cons: We checked in and were given 2 fulls, despite having a king size bed reservation. We constantly had to talk to managers about cleaning the room and about our bill.

Pros: the room was nice and close to where we were going

Cons: staff was rude and chragered us over 400 dollars in fees. charged us to park and said we smoked in the room. when we entered the room it smelled like smoke. never stay at the Marriott again!

Pros: Hotel was clean

Cons: Unacceptable issue resolution

Pros: The room was beautiful - loved it! One of our favorites we have ever been in.

Cons: We didn't like that we had to pay for parking and wifi - we were turned off by that. There were smears (like nose prints) on the full length mirror in bathroom. Last the tv in bedroom kept turning off on it's own and we couldn't enjoy it. Frustrating!

Pros: Breakfast fruit was fresh, comfortable bed, quiet public area

Cons: Expensive breakfast, expensive parking. I reserved room with double beds and they told me they over booked and gave my room to someone else. And they were not very patient for a while.

Pros: The room was very modern and looked great.

Cons: $30 parking for guests per night is extreme. Also their Thermostat system is controlled by wifi and kept resetting to 85 degrees in the middle of the summer. Had to wake up 4x throughout night to turn on AC.

Pros: They gave us a suite. It was very nice.

Cons: The $32 parking fee is just ridiculous.

Pros: The room was clean

Cons: No Internet. Had to purchase it. This is very unlikely to expect when you are booking a hotel.

Pros: convenient

Cons: the most uncomfortable rollaway bed I've EVER slept in. To make the experience even worse the supplied sheets did not fit the bed. Horrible.

Cons: Hidden charge of parking, and I was promised a double bed room and they ended up selling mine forcing my guest to sleep on a pull out sofa

Pros: The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be.

Cons: It was cold outside.. just kidding.. there was nothing objectionable.

Cons: The Chicago Cubs games were not on room channels. It's been 107 years for the Cubs . I had to watch in the lobby bar paying $10-11 dollars per drink for me and my girlfriend. What the hell, I'll be back in 107 years!

Pros: Separate beesroom

Cons: They rented the room across the hall for a very loud wedding after party. They did not take action until I made a video that recorded the sound level. This was at 2am.

Pros: Rooms and location were nice.

Cons: Was charged twice for the two rooms, which resulted in having to call the hotel several times to get the charges refunded. Never a pleasant experience. When I did call, I was treated as if I was taking up someone's time.

Pros: Location

Cons: Staff (except one female representative who was friendly)was unresponsive to our requests.They were not accommodating whatsoever and with poor service, the room was average & significantly overpriced.And $30 overnight parking fee was additinal to room fe

Pros: Space in the roomnothing

Pros: Hotel is super clean and quiet, staff is friendly, and is located next to the Allstate arena, so you can walk from the hotel to the arena!

Cons: Nothing.

Pros: Fantastic service and facilities. Did everything they could to accomodate us!! Above and beyond! Great location, with Target 1 minute by car.

Pros: Rooms were clean. Breakfast was wonderful.

Pros: Location was good.

Cons: 1) they change $15 for parking in relatively free parking lot. 2) saw roaches in kitchen 3) breakfast was not as good as it was mentioned in reviews ( at least for vegetarians)

Pros: Super close to Allstate arena. Friendly staff. Clean room and halls.

Cons: The breakfast was terrible.

Pros: The hotel was very clean.

Cons: The shuttle never came to get me after 3 calls. Stood outside for 1 hour and 45 minutes before I walked and found a taxi. Hotel was about 7 min away from where I was. Also after 2 days their power went out at 1 pm and didn¿t come back on until after 8

Pros: Breakfast was good. Room was spacious.

Cons: Provision for basic things like shaving blades

Pros: Staff were friendly, good location to the airport

Cons: The bathroom had water on the floor when we came into the room. Seem it was not cleaned that day.

Pros: Love the hotel! Love you. You were one of the only location that allowed small pets! You also didn't up charge for Wi-Fi or breakfast. Just would recommend more options like muffins at the breakfast

Cons: Only thing that was upsetting was breakfast was super busy even on a Friday morning. Really wish there were muffins or donuts for young kids.

Pros: quiet for near an airport

Cons: breakfast was average. Not a huge fan of instant eggs.

Pros: This hotel is close to O'Hare and next to AllState arena. Hotel staff was friendly.

Cons: There are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were no towels available (however once asked, staff brought some out and apologized).

Pros: Very clean. Vey comfortable room. Friendly and helpful staff. Great breakfast!

Pros: Good price and excellent room with a full kitchen

Pros: Efficient management Everyone is friendly Good facilities Comfortable studio suite

Cons: Gym is a little small Far from city, but close to highways and train

Pros: all staff exceptional friendly, prompt service great location to the airport breakfast also very good

Pros: Handy to the Allstate Arena in Rosemont, Ill Our purpose in staying at the motel. Nice Breakfast!

Cons: No Indoor swimming pool.....

Front desk staff were amazing, giving us some cheaper options for long term parking that was less expensive!

Pros: convenient location next to airport

Cons: check in took to long - staff was helpful but not enough wifi should be free

Pros: clean, well maintained, comfortable bed, modern environment, decent staff,

Cons: restaurant staff not happy people

Cons: Confusing directions in lobby. Bathrooms hard to find and church in location seemed far away from entrance!

Pros: clean

Cons: nothing

Pros: Great stay after spending 90 minutes in customs and missing connecting flight. Beautiful modern hotel. Comfortable beds. Great staff. Highly recommend.

Pros: Location and staff

Cons: Dining was not always available

Cons: Parking added on $37 per night.,This was a bad surprise.

Pros: Staff was great

Cons: no access to food mid day and the starbucks there only open in the morning we were expecting a full service hotel we could have saved $50 and went to the holiday inn also charged us $35.00 just to park our car there

Pros: Fantastic bathrooms after remodel

Pros: Nothing!

Cons: I have never been treated with such callous, rude and unprofessional manner in my life as I was here by the manager. I ate at the hotels Benchmark restaurant on the first night of my stay and became terribly ill with food poisoning.

Pros: The hotel is well maintained and is close to O'Hare Airport, which is why I booked it. The big plus for me was the restaurant, which was open and served a very good dinner. The bartender in the restaurant was friendly and talkative, which I liked. There is also a Starbucks in the hotel, which made it easy for me to "grab & go" when heading out to Wisconsin the next morning.

Cons: Everything was great. I can't think of anything I disliked.

Pros: The elevator was fast.

Cons: The room was Stark and uninviting. The sheets were oddly loud. Every time you rolled over it sounded like You are sleeping in a pile of newspaper. We've never slept in loud sheets before. Overall a motel 6 experience.

Pros: Nice rooms, Starbucks on site. No carpet in rooms, hard surface with area rug. Very pleasant and helpful staff. Nice restaurant on site. Very clean.

Cons: Was hard to find the pool and exercise facility. Starbucks closes to early

Pros: Comfortable and clean.

Cons: Parking fee added on $32. Already an expensive hotel deal. Also no breakfast option.

Pros: Everything! This is a beautiful hotel with great staff. We appreciated the airport shuttle. We got a excellent price.

Cons: Because we booked through an outside agent internet was $14.99.

Good Stay. Robert Amata at the front desk is amazing.

Pros: Room was spacious and clean. Starbucks on site.

Cons: No microwave in room. Channel selections. Front desk staff was not welcoming.

Pros: Very clean with nice & modern decor

Pros: Remodeled room and very comfortable. The bathroom was awesome and loved the storage.

Cons: There was a rattling from the AC in the ceiling, but it almost sounded like a white noise. I didn¿t notice it the entire time or I would have asked for a new room.

Pros: Rooms are very nice especially the bathrooms, beautiful.

Cons: Only thing was no microwave. Going out to eat and having left overs and having to throw the food away because no microwave in rooms.

Pros: Clean and nice

Cons: no free wifi, no breakfast.

Pros: no airport shuttle available at night. Staff was a bit rude asking all sorts of questions - felt like an interrogation just because our flight was delayed and we arrived after check-in. this was in spite us calling them twice before to let them know.

Cons: the staff and it was confusion to arrive specially the location of the front desk without signage.

Pros: Staff

Cons: Na

Pros: Nice room

Cons: Thin walls. There was an event at the hotel and it was very very very loud in the hallways even after midnight. You can hear every movement in the hallway. We checked out before 3 AM as I was not able to sleep.

Pros: Location

Cons: Cleanliness was a failure. Dirty floors, dirty towels, a major fail for this brand.

Pros: Beautiful rooms, very clean

Cons: Airport shuttle phone did not pick up so had to Uber to hotel. I chose this be cause of the shuttle and had to pay for a ride instead.

Pros: The location

Cons: The parking wasn't included. Even for over night. I wasn't leaving my car there for an extended amount of time, just while I was AT THE HOTEL. so that was annoying

Pros: Lobby

Cons: Glass bathroom door was off track and shattered all over me leaving lots of cuts. Receptionist staff are very rude and unprofessional look like they don¿t like their job no complimentary breakfast no free wifi in rooms and parking costs $36 per day

Cons: To much to type

Pros: Location

Cons: The room was super dusty.. floors were a layer of dust. Changed room 3x but they were all the same. I cleaned it myself because no housekeeper was on duty per front desk

Pros: Nice rooms convenient location

Cons: I was disappointed I was not told before booking about having to pay for parking and the cost of parking was extremely high

Pros: Close to restaurants

Cons: We noticed hair in the bathroom on the floor not very clean at all. We were also never told about the extra parking fees. When I asked about it they told me it’s posted on the door. When we left I double checked and never seen it on the doo

Pros: The room was big and the staff was nice

Cons: The food was disgusting I ordered tomato arugula pizza and got a pizza with wilted lettuce, no arugula. The bathroom has body hair in the shower and mold. A water and soda cost 12$ from the convenient store. They accused me of watching a movie I didnâ

Pros: The location is good and the rooms sizes and bathrooms are nice

Cons: The room given to me was on the 9th floor below where construction was taking place theoretically from 9-5, I was never informed by the front desk upon arrival. The next morning they began working on the construction above me at 7:15, not happy about it

Pros: Bed,roominess, lobby

Cons: Self park was expensive and check in did not ask for our parking ticket so we paid the day rate!! The wifi charge was disappointing. Most hotels do not charge!

Pros: Location and cost

Cons: Room wasn't up to par in terms of cleanliness.

Cons: The parking was $30/day aside from the hotel/room charge. Didn't have microwave.

Pros: The rate

Cons: The smell

Pros: Cleanliness, quality of amenities, safety.

Cons: Nickel and dime you for everything. Just be aware that even if you get a deal on the hotel room rate, they still charge you 4 star prices for everything else

Pros: Rude customer service from the front desk staff.

Cons: The customer service.

Pros: Checkin was quick and room was available but it was 4 pm so should have been. Shuttle was quick to the terminal on way back.

Cons: Had to drop car off at Hertz and Westin shuttle doesn't stop at Rental Car facility. Had to take bus to terminal and wait for Westin shuttle there.

Pros: Great forced overnight option for O'Hare!

Pros: Location and convenience to O'Hare meant getting into and out of town was straightforward, especially with good summer weather. The accommodations were excellent and food very good. I did not need to go into downtown Chicago for anything as what I needed was right there at the meeting venue.

Cons: This is no fault of the hotel's, but our meeting organizers could have considered a hotel literally at O'Hare airport to spare any need for shuttle service. Otherwise I was very happy with my experience!

Pros: Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.

Cons: Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck

Pros: That it was clean and you have till 3 to check out on Sunday.

Cons: You had to pay to park

Pros: Location, van service, room for the price, VERY nice front desk staff

Cons: Noisy neighborhood near airport/flight path

Pros: Very comfortable bed and great fitness center.

Cons: Unexpected expenses such as parking when there is no other alternative to parking

Pros: I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees.

Cons: Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.

Pros: Cleanliness. Spacious. Comfortable.

Cons: Very long lines in the hotel Starbucks. Add more staff or another coffee shop.

Pros: Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service!

Cons: Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working

Pros: My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!

Pros: Beautiful room, Very quiet even though it was New Year's Eve.

Cons: Two couples we have adjoining rooms eventually they got our reservation correct but it took an hour.

Pros: When I first went into the hotel, my first impression was one of awe. Beautifully decorated, the air of sophistication and trendy..I knew I would like the rest. My room was immaculate, peaceful even. The bed was a king, and it was one of those beds where you sink into bliss. The three nights I was there, I had uninterrupted sleep..a big win for me because I can't sleep. The staff was friendly and courteous. I did not go to the restaurant on site, but it smelled wonderful.

Cons: My key card kept losing my room number. So I'd take the elevator up, find out that it didn't work, go back down to the front desk to have them reprogram it. The other thing was the lighting...it just seemed so dark with the lights on. During the day with the drapes open, you can see everything, but at night it was a problem. I am a jewelry designer and I wanted to work on some pieces I brought with me I only had time at night. It was very, very hard to do that. One last thing, put safety treads in your bathtubs, because it's so slippery when they are wet. I used a large towel.

Pros: Room was clean, bed comfortable. Appreciated the bar being open.

Cons: Limited dining options in the area.

Pros: I like that it had a new model feel abt it.

Cons: That it didn’t have free breakfast. Lol.

Pros: Very clean! Very affordable!! Nice staff!

Cons: N/A

Pros: very clean!

Cons: not much around the hotel. advertisement said there was a hotel shuttle but when I arrived and finally got through on the phone I was informed the website was incorrect.

Pros: The Beds and real food

Cons: WiFi sucks

Pros: N/a

Cons: Front desk but was very rude and mean

Pros: Beds were very comfortable

Cons: Not really.

Cons: Location, no fan in bathroom, had to ask for housekeeping, they did not follow instructions, check in and check out was unclear, should offer a later check out and early check in that¿s actually reasonable

Staff were so helpful and friendly. The room was really clean and nice. Only issue was there was no ability to connect phone to TV to stream Netflix and no TV guide in the room and staff didn't know

Pros: The room and lobby were very clean and tidy. And the weekend breakfast at the hotel bar was delicious. Staff was friendly and accommodating.

Cons: Some of the room amenities seemed just a little outdated - for example, I forgot to bring the wall plug for my phone charger, and there were no USB-only chargers in the room. That's a tiny quibble, though!

Pros: Nothing. I would not stay here again if you paid me.

Cons: Fundamentally the hotel is a liar and its advertising and description of the property and the services it provides are not true, nor accurate and one should not stay here if you don't have a car. NO SHUTTLE, TAXI $27 EA. WAY, RESTAURANT CLOSED!

Was verreryyyy impressed with the cleanliness of our room! Comfy soft fluffy bed with crisp white linens!! Towels were clean, the bathroom was spotless. Thanks for making our stay comfortable!!

Pros: The location it was close enough for a 20 minute drive to downtown.

Cons: They don¿t clean the rooms during the stay, I don¿t understand how COVID effects cleaning. Then when I asked for new towels the front desk said they don¿t bring them up I had to go get them. The hotel was not busy, so I don¿t understand wage c

Pros: The elevator didn’t work.

Cons: They didn’t clean our room or bring towels when we asked them to do it.

Pros: The room was clean and quiet (quiet probably because it was mostly empty.

Cons: I requested a king bed, I was given a queen, I requested breakfast in the mornings because I had early meetings: no breakfast. I was told the hotel had a restaurant: not true it was a bar with only bar food, I requested a pool: none:Totally Dissatisfied

Pros: The gentleman that checked us it was friendly and understanding

Cons: The hotel shuttle did not run at the time we needed it to. We specifically chose this hotel for the park & ride. One front desk man said water was complimentary and the next said it wasn’t!

Cons: I paid $25 more for this hotel because it was supposed to be a casino hotel. The casino consisted of four slot machines and a video poker machine. Not cool!

Pros: Didn't know breakfast came with it. We were not shown which way to our room Not told if there were a place to eat there. Staff soft spoke difficult to hear. I asked her to speak louder several times

Pros: Mattresses are so comfy

Cons: Room was a tad small and tight. Further from airport than expected.

Pros: Close to airport. Reliable shuttle. Very clean hotel. Good bar & restaurant onsite- very reasonable prices. friendly staff. Spacious room with comfortable furniture.

Pros: Nothing special, just a solid, nice clean hotel at an excellent price. Decent food in the restaurant at reasonable prices.

Cons: Airport shuttle is free, but it was an hour late to pick us up because of traffic. You also have to walk 10 minutes through O'Hare with luggage to the spot where they pick you up, and it's hard to find. Not worth it. I suggest taking a taxi. But once we arrived at the hotel, everything was fine.

Pros: Stayed here one night on a trip to Chicago. Was a good value for the money. The rooms are very nice and the hotel is in very good condition.

Pros: I loved how nice the front desk representative was, she was very friendly and kind!

Cons: NOPE!

Pros: Quiet. Comfy bed. Clean. Good checkout time (noon).

Cons: No room service info in hotel room - maybe it was on the TV somewhere but I wasn't going to poke around to find it. Would have ordered room service meal if available.

Pros: Location was good for are trip needs.

Cons: Pricing of parking was high. Spent more than an hour outside during the night because of fire alarm and no explanation was given.

Pros: Very Clean, easy checkin and the price

Cons: A fire alarm went off and we had to evacuate outside around 11:30pm.

Pros: Location

Cons: No microwave

Cons: The web stated free parking. I Paid $25.00 for parking. The check in person was rude and stated I did not read parking was free on the web. Room was not clean and the door did nothing lock once in the room which I did not know until I checked out the day

Pros: The front desk woman was very friendly and accommodating. Room was exceptionally clean.

Cons: The beds are really high up off the floor!

Pros: This hotel was amazing and the staff was respectful, courteous, and kind. I would highly recommend this hotel again.

Pros: Peaceful Ambiance, Friendly and Professional Staff, Clean and Comfortable Lobby, Building and Rooms..... Great central location with access to area restaurants, activities and shopping.

Cons: Shortened bar and restaurant hours yet I understand that it¿s secondary to covid and the work force shortage that our society is currently experiencing.

It's a little far from the downtown but it's clean and has great facilities.

Pros: The staff was super friendly and very attentive. Clean and organized. Enjoyed the cookies in the lobby at any time. Great location and good value for a football weekend.

Cons: No

Pros: Room was clean and staff was excellent. Nice fitness equipment.

Cons: Location, lots of air traffic noise. No free breakfast. No towels, sanitation wipes or water cooler in fitness room.

Pros: Pleasant front desk!

Cons: No

Cons: Dirty and run down

Pros: It was clean and it’s close to the airport

Cons: Hard to get in & breakfast is not included

Pros: I just stayed for 7hrs. Cuz missed connecting flight. The front desk agent is amazing skills to handle all the guests in one time. Hospitality. She knew what guests want and going to ask. Room is clean. Simple. I love the waterfall shower!!

Cons: Shuttle runs from 7am. ¿Near airport¿ but there is no shuttle service for early morning flights. Earliest flight to make by shuttle is 9am is kind of odd since the hotel called ¿near airport¿.

Very attentive personnel

Pros: The water pressure from the shower

Cons: Used towels, no soap, no trash bags, no AC the room was too hot.. not happy with this visit

Pros: Next to casino

Cons: The elevator stunk, it was a old yellow phone next to the bed stand, tv was on when entering room after checking in, tub needs upgraded, and hotel rooms were very dull to be a Hyatt hotel.

Older building but across the street from casino and next door to my favorite pizza in the world Gino's East Rosemont

Pros: Quiet Clean Helpful staff

Cons: Never saw housekeeping

Pros: Close to airport

Cons: Was put in literally the worst room of the hotel lowest floor of rooms and in the room closest to the elevator. Could hear people outside all night and morning.

Pros: Staff was nice

Cons: Outdated rooms

Pros: It was quiet and had free WORKING WiFi.

Cons: The restaurant and grab-and-go food prices were exorbitant.

Pros: Location

Cons: There was a sound (maybe from the vending machines down the halls? ) that made it very difficult to sleep.

Cons: Room smelled like sewage.

Pros: Location was good but overall hotel room was not good

Pros: Staff were so helpful

Cons: No laundry

Pros: Clean, decent room. Friendly staff

Cons: .

Cons: I bought the breakfast meal plan in advance. However, their meal plan does not include the meal for my kids. I have to pay extra money to get food for my kids. It is ridiculous. Also, their double bed is full size bed, not queen size bed.

Pros: Powerful shower, easy location.

Cons: Rooms not up to star rating or Hyatt brand; thin, cheap mattresses; bathroom products not restocked over a 4 night stay; cleaning rags left in room; loud partying and people in the hallways late one night. Parking garage confusing and often packed.

Pros: It was a good location for O'Hare and has free parking.

Cons: At check-in they told us that the water would be shut off from 11:00pm to 4:00am. That was very awkward. I think that is unacceptable.

Cons: Business room was charged additional fee.

Pros: nothing special

Cons: soundproof sucks. room is too small

Pros: Proximity to the Casino, and other local attractions. Very clean and overall nice room... BUT....

Cons: The A.C. was HORRIBLE! The room would NOT cool down past 69. Made for VERY uncomfortable sleeping conditions.

Pros: Housekeeping did a great job, restaurant and bar staff were super friendly

Cons: Location and layout were not great. Front desk staff was not overly friendly. There is nothing around this hotel but the casino. Not very convenient to anything but a McDonald's.

Pros: They have a shuttl takes you from/to The airport

Cons: The stuff in the reseption were not helpful. My flight was about 8 pm so i ask them to checkout at 3pm insread of 12pm, then they told me No we will charge you a full night if you are late than 2pm and half night if i am later than 12:30pm.

Pros: I book the kingbed but they only give me double bed

Cons: room refrigerator wasn't working properly

Pros: The comfortable, large size of the room and high location with view over the airport - our favorite room! Breakfast was very good after new management in the kitchen, the staff very friendly and even more so when we spoke Spanish with them. The room was very clean when we arrived but then was not attended to for 5 days, although we were promised that the room will be made up every 3 days. In our 10 day stay it was made up only once! This is the third time that we stayed at this hotel and the first time that we had to complain about the room not being made up in 5 days, and that we need clean towels. The response was very fast though, and we were happy again.

Cons: We were told that the room will be maintained by staff every 3 days but this did not happen. On our 10 day stay we had to ask for clean towels after 5 days, though they were promised every 3 days. We ended up re-using our towels for 5 days - not very hygienic!

Pros: Great staff, clean and comfortable room (although we didn't care for the pillows)

Cons: Bar prices were very high

Pros: nothing

Cons: my room was freezing , i called front desk several times and got no help

Pros: Everything the breakfast the bar the pool

Cons: The parking

Pros: Airport pickup, breakfast and comfortable room and bathroom!

Pros: The service

Cons: The drivers

Pros: Close to the hotel

Cons: Absolutely not

Pros: Convenient, price, cleanliness

Cons: Massive construction going on around hotel

Pros: The location was within walking distance from the event we attended.

Cons: They charged for parking.

Pros: Room

Cons: No

Pros: The location, the price

Cons: No

It was a pleasant place but can be costly for simple items (drinks/snacks) so bring some with you when you come (ex. A bottle of water was $4 with tax). Breakfast was nice.

Pros: customer friendly

Cons: none

Pros: The Room Capacity was Marvelous and room was very cleaned.

Cons: Nothing to mention.

Fast check in and close to attractions!

Pros: Room is big and clean.

Cons: Breakfast is ok. Should be verity.

Pros: The view, breakfast and service!!!

Cons: parking and pet rate too high!!!

Pros: The location was great. The staff was nice. They had a good breakfast. Very spacious rooms.

Cons: There was a daily fee for the parking that i didnt know but not a big deal if you are staying couple days only

Had to stay 2 days while my flight was sorted out. This hotel it's quite, and you won't go broke compared to the other places around. Free breakfast and FREE shuttle. For under $100 you get a big room with a king bed, sofa beed/couch, refrigerator, big bathroom. I will be returning.

Pros: Convenient stores and restaurants

Cons: N/A

Pros: The pool

Cons: I was told I had a stove, get to the room, don’t even microwave, asked for at least a microwave, was told they don’t do that, but one Eventually given one. Was told my room could be canceled, that also was an inconvenience be

Pros: That room had stained bed sheets n pillow cases not a cleans as I expected and the area was terrible

Pros: I loved how quiet the hotel was during our stay. It was also very close to pretty much everything that we needed.

Cons: The staff at the front desk was very nice. However, the first night there my fiancé and I attempted to eat dinner at the hotel and were completely ignored after asking where to sit! No eye contact or acknowledgement...we had to go elsewhere to eat!

They dont know what is customer services. As they did not mention that there is a per night car parking fee of $40 per night. They charges $40 for car parking.

Pros: Nothing

Cons: The room was dirty bathroom had mold in the shower. The cable was not working in the room. I request a full refund

Pros: Clean, personable and respectful

Pros: I loved the interior design of the lobby spaces as well as that of the room. The bathroom especially was excellently designed with more than enough space for myself and my companion.

Cons: I didn't appreciate that guests who pay to stay at the hotel also have to pay an exorbitant amount of money a day to simply PARK THE CAR IN THE HOTEL'S PARKING LOT. Also, the hotel housekeeping service was poorly. They didn't clean the bathrooms well.

Pros: The room was immaculate and everything was so clean I felt I could eat off of any surface.

Cons: Hidden fees such as parking and breakfast which claimed it was complimentary even with us being world Hyatt members.

Pros: location, 24 hour hotel shuttle service

Cons: The room did not have heat or hot water on a cold Chicago winter night. I expressed this to the female hotel clerk and she was rude and argumentative. She told me I shouldn't complain because a free continental breakfast is available. Horrible service!

Pros: nothing

Cons: Vicinity to the O'hare runway and planes flying over head ever 5 min.

Pros: Staff was attentive to our needs

Cons: We were not aware if the $18 parking fees until after we received our bill. There was not any parking space when we came back from dinner and had to park in the adjacent parking lot.

Pros: Dog friendly area. Gated so dog could run free.

Cons: The room felt crowded

Cons: If you are OK listening to airplanes landed and taking off all night long then it is OK. Otherwise avoid!!!

Cons: I wasn't given a room here. When I arrived with my reservation, the hotel said they were full, made me wait about an hour, and shuttled me to another hotel. The next morning, I had to skip breakfast and take a $30 taxi to the airport - both of which were

Pros: Location, ambiance , staff and cleanliness.

Cons: I hate to complain. Our room was directly by the maids room (I assume) because at 530/6am-9am you can hear the the same door continuously slamming and talking. Also my daughter fell on water from no one mopping the route form pool to elevator. No sign.

Pros: The rooms are very comfortable and clean. The hotel's personnel are friendly.

Pros: It's a very nice building and has a cool set up.

Cons: - For $--- per night, the service was minimal. - The 2 restaurants in the hotel had limited hours. - Staff in the Perks cafe were gruff/unwelcoming.

Pros: Cleanliness and professional staff will stay again thank u

Cons: No everything was just right

Pros: Clean room, comfy bed.

Pros: Close to airport Good restaurant

Cons: rooms are small

Pros: The hotel lobby area was beautiful and very close to ORD. Catching the free shuttle was a great amenity.

Cons: The hotel was hosting several events, one of which was a wedding and they left the doors open so loud music was heard until midnight. There was also no answer for room service or order area at the bar. Very noisy, and disappointing.

Pros: I enjoy staying at this hotel

Cons: No, just our pull out sofa sleeper didn't work but they did give a credit back to my credit card.

Pros: It is perfectly located near the highway.

Cons: NA

Pros: Clean and proximity to airport

Cons: Very expensive rate of parking and no indoor pool

Pros: Location and amenities in the hotel

Pros: Nothing. Worst hotel stay we¿ve ever experienced.

Cons: You can hear everything between the rooms (and I mean EVERYTHING). The hotel provides a white noise machine to help offset this (ours was broken). The obnoxious noises coming from from the other guests and the slamming doors was just too much.

Pros: The parking being able to go in and out without scanning the ticket while staying there. Also I forgot an item in the room and came back 5 hours later and they held it for me and they were able to retrieve it very thankful for that.

Pros: Professional,Cleanliness, great service, held bags while at a conference

Cons: No mirror in main room

Pros: The gentleman at the front counter was awesome. Very well spoken, helpful and polite.

Cons: distance to parking, can't stop in front even to check-in, hotel shuttle drivers seemingly just loitering not helpful. No hot water in the shower to bathe, TV volume did not work, when I called the front desk to report, no one responded x's 2

Pros: We heard no noise from neighbors. TV worked well. View was nice. People staying near us were friendly and clean. No safety concerns outside or COVID regulation issues inside. Would definitely recommend.

Cons: Heard that the computer system had broken down about ten minutes before we checked in, but it caused no issues for us.

Pros: Bed

Pros: It was beautiful and very clean

Cons: Parking Fee and no microwave in the room.

Pros: Nothing

Cons: Check in sucked. Room was LOUD with HVAC noise...all night long

Pros: It was a clean room and was close to area attractions. The free wifi was a plus.

Cons: Given the price, there were a lot of extras to pay for. Parking was $30. Also be careful of the tv remote, I accidentally ordered something I didn't want. This is a convention and travel hotel. For a romantic weekend, this is not the place.

Pros: Looked nice in lobby

Cons: Need to update rooms. Put charging outlets at nightstand. Add a pool or hot tub. I spent more money than I typically do for a hotel and then had to pay nearly 20 dollars for mediocre pre made breakfast.

Pros: I loved the location!

Cons: I wasn¿t informed at check in that I had to request housekeeping , our room as wasn¿t clean and had to go ask for towels.

Pros: Location

Cons: The staff seemed overwhelmed. There was not much open compared to other hotels in the area. A lot of amenities unavailable. Upgrades not available yet fees for late checkout requests by the hour. I would likely not stay here again.

Except for no open restaurants and bars in the hotel due to Covid, everything was great. I love their mattress and pillows, the best I have experienced so far. I will go back in a heartbeat.

Pros: Nice lobby

Cons: Parking is extra $34. Location is kind of isolated.

Cons: Charges for everything.

Pros: The location was great for what we were trying to do.

Cons: Yes, the bathroom was very small.

Pros: Room was clean, accessories are nice. Like that they have no contact check out on app or TV.

Cons: Probably should warn about parking. It¿s 34.00 a day, the cheaper garage across the street is closed and there really isn¿t any more affordable parking options close by.

Cons: This hotel needs serious remodel .. the rooms are very old and and outdated. the first room they put me in stunk of smoke .. definitely not a 4 star hotel..

Pros: Proximity to airport

Pros: The location was amazing, and some of the staff were the kindest.

Cons: The parking was miserable, and the super nice security guard said these issues happen 8 -10 times a day.

Pros: Style

Cons: No microwave in room Tv signal fades

Pros: Location

Cons: The room I was given was small and dated.

Pros: The value was great for a 4 start

Cons: My only complaint would be the bathrooms were very small and the shower-head was awful.

Pros: Close to airport

Cons: Thin walls, noisey neighbors, high cost parking. Terrible security

Pros: Room was nice.

Cons: There was an arrest for a domestic battery offender in the hallway outside of our room. The above suite was playing loud music, we had to call the front desk to complain. Would NOT stay again.

Cons: It was very late at night and it seemed like people had a party in another room. They had very loud music till 8am I couldn’t sleep.

My booked was gift of first day in 2021 to my girlfriend , we didn’t like the value of balcony 2 bed queen room : Two nights 68$ for parking !! Bed wasn’t comfortable !! No microwave in room !! It’s was my first time to book in Hyatt Regency O’Hare Chicago and last time!

Was forced to pay extra parking and room was dirty. I took pictures and they refused to switch our room there was a towel with what looked like blood on the bathroom floor and a trash bag full right at the door inside the room.

-

Pros: The room

Cons: Yes paying for parking

Cons: Parking was not included, would not have chosen if I knew the cost. Breakfast was also not included.

Pros: Clean rooms

Cons: Very noisy stay. Loud music up to 5 am, notified security twice and all they could do is sent me a “free coffee” card. Free internet kept disconnecting every half an hour or so

Pros: Good location. Rooms are decent.

Cons: Long check in line. WiFi did not work in room. Shower was lukewarm.

Pros: Nice size TV in room, nice room.

Cons: Paperthin walls, being by the airport I expected plane noise, but I heard slamming doors, footsteps, and tv’s all night long. As I was arriving at 9pm I was just looking to get rest, which was disturbed by the noise. Made my experience a negative.

Beautiful place to stay and a decent location. But the unexpected fees were a disappointment

Pros: The cleanliness and the friendly staff!

Cons: The out of control guests who ruined our full night’s rest both nights we stayed. I asked the one room to stop going in and out of their room, knocking, and they were loud. Front desk phone was always busy. Other rooms did the same thing. No sleep!

Pros: The bell men were helpful

Cons: It was advertised as a casino hotel but wasn't. I only picked this hotel because it advertised as a casino hotel. Breakfast was expensive and so was parking

Pros: Very comfortable bed

Cons: No chair in room, other than desk chair. What seemed like dozens of monitors in bar/restaurant made it hard to relax

Pros: The breakfast buffet was good but staff was rude

Cons: No water available while checking in. Had to wait 30 min to check into hotel!!!! Not enough staff. Description lied about amenities

Pros: That it had a room open.

Cons: I was placed on the runway side...it was loud. The room was small. Staff were non-existent at best.

Pros: The hotel was beautiful

Cons: The alarm going off at 430 am after coming in around 2 am. Finally falling asleep only to be awaken by an alarm going off.

Pros: the room and the area are the best

Cons: This was my worst time every stay at the hotel the was a huge convention of kids they played ding dong ditch banging on my door as if it was a joke hotel staff did nothing trash lying in hall ways kids running in the elevators and through the halls

Pros: Fancy entrance, 24/7 open snack/coffee store

Cons: Hairs everywhere around the bath tub. In the shower, water pressure was too high, shower head also was too small and it was not adjustable. water was like shooting at me while i was trying to take a shower,dusty room. i would give this hotel 2 star only.

Pros: Really close to the airport and the shuttle is really easy to call. It only takes 5 min for the shuttle to arrive T5.

Cons: There were no one offering to help with my luggage at the check-in counter.

Pros: The whole interior is very good design. The fitness center is nice and clean.

Cons: We can overhear people talk next door and baby cry. Also, when the neighbor used to slam the door at night or maybe let the door close itself too often, that was like a nightmare.

Cons: Parking is $30+

Pros: The staff was polite. It was somewhat close to the L .

Cons: I would NOT consider that a four-star hotel by any means. It is an airport conference hotel that is badly in need of updating. Dated, dingy, cold, conference hall. There is also a good chance it had bed bugs. I woke up with red painful bites.

Pros: Room

Cons: It took nearly an hour and a half to get checked in... the last thing needed at 11pm after flight cancellation

Pros: Staff were personable and attentive, easy to speak with and helpful.

Pros: Location. Price.

Cons: The iHome unit in my room had a 6am alarm set by the previous guest. What’s worse is that the unit malfunctioned and cannot be turned off. We had to get dressed and ask house keeping to remove it. The mattress has lots of stain under the sheet

Pros: Rooms were spacious and beds were incredibly comfortable. Just what we needed after two days of traveling from abroad.

Cons: The fridge was tiny and you couldn't fit leftovers inside. The fridge also had old, gross food inside.

Pros: Convenient hotel for bus travel

Cons: Location is a drag

Pros: Everything was seamless from check in to check out. The in hotel restaurant was tasty. The rooms were spotless. I appreciate that our room had a balcony with a great view of Rosemont. Everyone was friendly. I loved the proximity to the Rosemont Entertainment Center and the Fashion Outlets of Chicago. I would absolutely come here again

Cons: Paying for parking is irritating and the parking garage is a little bit from the hotel.

Pros: Great location, close to airport and CTA blue line. Beautiful interior, great room. I would love to stay here again

Cons: Mattress a little too firm

Pros: Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms.

Cons: Parking situation is difficult when arriving and checking in.

Pros: Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet.

Cons: Big T.V in our room #302.

Pros: Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers.

Cons: Construction outside of hotel entrance was an eyesore.

Pros: Great value. Very nice design. Convenient location. Polite staff.

Cons: Full parking lot. Long walk to the room.

Pros: Workout room had lots of equipment. The rooms were comfortable.

Cons: It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.

Pros: The price was right for just staying one night with a very early morning flight

Cons: I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.

Pros: Location

Cons: Mold in the ceiling. Peeling off. Shower tub falling a part. Holes in the bathroom door.

Pros: The location was perfect to be within 30 minutes of downtown and felt safe to walk at night. Also the breakfast was awesome! Loved the cocktail hour too! Enjoyed walking to the AMC and the nearby restaurants.

Cons: They never cleaned my room. I thought they might do every other day but it wasn¿t the case. Had to request more towels but they were prompt about it. Pool was closed . I would recommend it because it was still a good/great experience

Pros: close proximity to everything.

Cons: n/a

Pros: Food was hot.

Cons: Dishes were dirty at breakfast. The drink stations we not accessible for someone in a wheelchair (too high). Glasses and mugs were behind paper cups and out of reach for someone in a wheelchair. Asked to have the room serviced and they threw folded sheets and towels on the couch. Went to workout, and the workout room was not wheelchair accessible (stairs and small space). Needed the shuttle to get to the airport. None of the three shuttles are wheelchair accessible. People in the room next to us spent all night smoking marijuana, making our room smell terrible. I will never go back to this place.

Pros: Beautiful atrium and breakfast buffet includes a made to order omelet station. Parking was easy and close to facility.

Cons: Older hotel. Bathroom tiles were stained. Bed mattress needed to be replaced, sloped in the middle.

Pros: spacious rooms

Cons: maids not making bed

Pros: Room was awesome and the breakfast was even better!

Cons: The breakfast starting at 0700 made it tough to get to our early morning flight on Saturday. 0630 would have been better.

Cons: Pay for parking

Pros: Location and breakfast

Cons: No

Pros: Big clean rooms great breakfast

Cons: Nope

Pros: Love the large room, omelet breakfast and happy hour!

Pros: This is a beautiful hotel.

Cons: The parking was a challenge leaving the hotel at 4AM was a little scary but the hotel is beautiful!

Pros: Spacious clean room, very good breakfast.

Cons: Bed was uncomfortable.

Pros: Everything

Cons: Nothing

Cons: Parking not free 33 bucks a night

Pros: Great breakfast in the morning

Pros: Staff was pleasant and the room was clean enough. Location for the hotel to the airport is the reason to stay here.

Cons: There are 3 sinks and 1 shower/tub yet only one bar of soap for me to wash my hands as well to use in the shower. Wakeup call button on phone doesn't work and after requesting wakeup directly with the front desk, it never came. Very loud over night.

Pros: Location

Cons: Very, very loud. Kids running up and down the halls all night. Shuttle needs to have lines!

Pros: The breakfast was above expectations, the price was incredibly reasonable

Cons: The cheeseburger I ordered for dinner was awful, seemed like a microwave burger. The parking is outrageous

Pros: No house keeping service for 3 nights!!

Cons: They secured too much money by mistake and didn¿t fix it till I checked out!!!

Pros: The suite is always nice with kids. Big breakfast, and a pool. Nice to be two blocks from the L train. Some negatives but for the price really can¿t complain. Don¿t understand all the 8-9 star reviews though.

Cons: Bathroom floor had mud on it. Hotel looked in need of repairs and upgrades (sagging ceiling tiles, water spots, peeling wall paper). I know it isn¿t the hotel¿s fault but it was full of many very noisy guests, running and screaming in the hallways

Pros: close to conference

Cons: for such a pricey hotel, several things in room/hallway/elevator broken or in dis repair. Disappointed.

Pros: Location

Cons: Had to wait for over an hour for hotel shuttle. They said they pick up every half an hour. They did not had to call several times and they kept saying hotel shuttle is on their way.

Pros: Location

Cons: Needs a lot of renovations. Pool was so filthy. Room was run down. Only 2 elevators working in entire hotel.

Cons: The bed in my room was substandard. The mattress was old and not comfortable. My checkout experience was not good. The clerk was indifferent to me; did not thank me for my stay or ask how my stay was.

Pros: The room was very nice and clean

Cons: The reason I book at embassy suites was for the breakfast experience. It was very underwhelming. We were handed a plate of scrambled eggs and breakfast sausage with some over cooked potatoes. Milk jug was just sitting out on the counter.

Pros: Nothing like before

Cons: Yes dirty pool nasty,the general smell of the place

Pros: Layout of the rooms ask location

Cons: Just the amount of people hanging out in the front of the lobby outside smoking marijuana. I understand it¿s legal but still doesn¿t give a good image to the hotel.

Pros: Staff was nice. Location close to food

Cons: Pool required a schedule - which is why we picked it - but no one monitored the amount of people in the pool. Not everyone was in a mask. Even though requested - our garbage was never picked up

Pros: Decent breakfast and room quality.

Cons: Unaccommodating staff, poor parking.

Pros: Brake fast

Cons: Parking

Cons: Did not like charge of $29 for parking. Got that money back because the air conditioning did not work in the room The omelettes were good except the gross American cheese instead of real cheese and Had to wait to eat breakfast, no room

Pros: Stuck in Chicago due to missed flight. Family of 6. Priced hiring a car to make the 3 hour drive home but was quoted twice as much as the room rental. We stayed overnight, caught the morning flight and are glad we chose to stay. I can't stand most included breakfasts at hotels. I hate institution eggs and microwaved bacon. Refreshing to have omelets made to order. Good selection of extras like French toast (made on the griddle) sausage, scrambled eggs, bacon etc. Room was excellent too.

Cons: Had to wait over an hour past check in. The pool heater was not working. The elevators won't working. Very crowded. They didn't tell us we parked in the wrong garage and we had to pay for parking twice.

Pros: Price

Cons: I didn't realize no sofa bed and couldn't change room that was very disappointing. Also it listed whirlpool there was none. That was extremely didappointing.

Pros: Great location, excellent breakfast, comfortable bed, and nice training room. Reasonably priced, convenient parking.

Cons: Had an issue with leaking toilet that never was fully resolved, wet towels on the floor upon arrival, pool was freezing, elevators were extremely slow, housekeeping didn't always change every trash can.

Pros: Cleanliness of hotel.

Cons: Had booked an accessible room and was originally placed in a non accessible room. Had to take extra time to switch rooms which made us late to the ballgame. Also, the hotel's portion of the parking garage was not wheelchair accessible. No ramps in garage.

Pros: The spacious room

Cons: Hotel was under construction, room could have been cleaner (crumbs on the floor, bathtub not clean)

Pros: Very close to the airport and tons of restaurants within walking distance.

Cons: Superficial upgrades to the hotel. Room and lobby were nice but the plumbing and pool/spa/weight room were terrible. Only spent money on cosmetic components.

Pros: The staff was very helpful.

Cons: We had to change rooms twice. The toilets in two rooms didn't work. The heating was broken in our original room. Our third room didn't have a king size bed. We almost missed our concert because of the room moves.

Pros: Great location for shopping and restaurants.

Cons: Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.

Pros: The room is big Nice breakfast

Cons: L

Pros: the location

Cons: It was not very clean,

Pros: Breakfast

Cons: Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.

Pros: We liked the location being close to the convention center.

Cons: The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.

Pros: the rooms were incredible! absolutely beautiful

Cons: nothing

Pros: I booked online a few hours before arriving without any issues. I walked in the revolving door and was greeted by a kind and friendly gentleman that directed me to the desk. He asked my name, found my reservation, did the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and instructed me how to get to my room after I parked my car in the lots. Very efficient. Very helpful and kind demeanor. Maybe I looked like I felt and he was just concerned for my health lol, but I really can't express the genuine courtesy of this man. He informed me for $25 I could park in one of two lots surrounding the hotel. I paid and parked, it was very convenient, the entire walk from my car to my room was only a few hundred feet! The room was THE cleanest room I have ever stayed in, EVER! The decor and carpet seemed mildly dated but extremely clean, not a spec of dust or grime anywhere! Not in the tub not in the corners of the floor, on the shades or shelves, none. The sheets and pillow cases were pristine white and it was just fabulously clean. Even the carpet! There was a small coffee pot with exceptional tasting complimentary regular coffee and decaf, tea bags, cream, sugar and sweetener. Two cups also provided. A small fridge, two large tvs, one in the bedroom (that had two of the most comfortable double beds I have ever slept on) and the other in the living room area. There was a desk and couch in the living area but oddly, no microwave. It would be a great convenient addition to have a small microwave in each room. To warm up left overs you may have from the on-sight restaurant, many fast food places close by, or even just to warm up the complimentary coffee you may brew. That would be the only improvement I could add to this hotel. It's a very nice place,very clean and very nice helpful employees. The price is higher than anywhere else I have stayed, but it was also the nicest place I have ever stayed.

Cons: No microwave in the room

Pros: very clean, spacious and close to airport

Cons: nothing

Pros: Location very close to Allstate Arena and convenient. Professional and courteous staff helpful over the phone and in person, especially Eunice.

Cons: Absolutely nothing. Our stay was amazing.

Pros: close to airport shuttle to airport

Cons: front desk staff , I think his name Paul .Not professional ! I had hectic trip. I arrived to the front desk there were 2 staff members, I stood in line for 20 minutes then Paul left the desk & when returned he pointed to us by his finger to move to other

Pros: Very large rooms, location is great when traveling through OHare.

Cons: Hotel is under major reconstruction

Pros: Location to airport

Cons: Carpeting was very worn

Pros: Everything about this hotel was great. I¿ll def be staying here again.

Pros: Room was clean and staff was nice

Cons: Ac in room was not working very good.

Pros: Location and cleanliness

Cons: Nothing

Pros: near airport for early flight

Enjoyed my stay at the Sheraton near the airport. Missed my connection flight to Jordan and booked a room last minute. The front desk hostess set me up with corner room and extended my check out time to accommodate my flight that didn’t leave till 830pm the next day.

Pros: Cleanliness, staff and room.

Cons: Nope. All was on point.

Pros: The staff at this hotel is amazing. Shuttle bus driver, front desk and bartender were all great.

Cons: Nothing. Loved it so much I am going to fly through Chicago whenever I have to overnight between flights.

Pros: Very clean. Great room

Pros: The good was the location and the room was clean and has decent size.

Cons: The bads are many, you have to pay for parking and for WiFi all hotels around the world give you free WiFi, no complimentary water, no coffee machine and someone called me the guy at the desk didn't ask who called. TV image was scrambled couldn't watch tv

Pros: 24 hour shuttle to and from the airport.

Cons: It was difficult to figure out how to turn some of the lights on. Also, one of the reading lights above the bed (on my side) was burned out.

Pros: Location. Shuttle services.

Cons: WiFi was not free unless I had misread something.

Pros: Conveniently located close to Ohare. Airport shuttle.

Cons: Nickr and dime you for everything. Only hotel in recent memory to charge for basic internet. Absurd breakfast prices.

Pros: Very very nasty

Cons: There was not anything to like

Pros: The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.

Cons: They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.

Pros: 1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking

Cons: only good thing was it closeness to Arena

Pros: clean, access to O'hare

Cons: No pool, pay internet

Pros: The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.

Cons: I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.

Pros: room was quiet and had good black out drapes

Cons: breakfast was about $20... not worth it

Pros: Room was spacious and clean. Also, great customer service!

Cons: I liked everything!

Pros: The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.

Cons: My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.

Pros: I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.

Cons: No bad comments to say about my stay.

Pros: Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.

Cons: Charge for internet service

Pros: Convenient location, staff was extremely nice and helpful.

Cons: No exhaust fan in bathroom just a big hole. Problems with the cooling system.

Pros: Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.

Pros: I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.

Pros: Room was great, very comfortable.

Cons: they charge extra to have wifi in your room

Pros: It was a nice room. Had blackout curtains. Which worked because my window faced a huge lighted sign. Lots of outlets for your electronics.

Cons: Lot of lights out in my room. No working light in the bathroom and one side of the bed. You have to drive around and park in the parking deck across the street then walk back and I have a bad hip.

Pros: close to everything

Cons: na

Pros: The best part about this hotel was is that it is pet friendly.

Cons: No restaurant

Pros: Location near airport and near Harley Davidson store. Friendly staff, modern and fresh decoration.

Cons: Location near airport comes with noise …

Pros: The Location

Cons: The lighting, Air con had a mind of its own & was noisy

Cons: the bathroom was dirty, toilet was dirty. it smelt like sewer when you walked in. for 200 and something a night it was ridiculous

Pros: Location

Cons: Cost too high for what it was

Pros: Location was perfect. I liked the decor of the room and hotel.

Cons: The fan temperature was cold, even with adjusting. The sink plug became stuck closed in the morning. But the worst problem was the shower. It was either ice cold or extremely hot.

Pros: staff extremely helpful. Nice upbeat atmosphere.

Pros: location

Cons: was not informed that parking was an additional 27-35.00

Pros: The hotel staff and the shuttle bus drivers displayed a genuine professional and caring disposition. The location was great and the hotel room was superb. Will definitely stay there again.

Cons: No.

Cons: I understand that it's a 3 star hotel but we're used to having some amenities, we had none. No water, no soda. We also had a difficult time figuring out the hot water in shower and sink. We were excited about the bar and NO employee available, upsetting.

Pros: Excellent location, clean, friendly staff

Cons: No

Pros: I liked the low shower curb in the bathroom. My handicapped girl friend was able to get in and out of the shower easily.

Cons: This property was like the wild wild west. There was yelling and screaming in the hallway most of the night, including out front of the hotel. There were people passed out in the lobby and elevator area. I was uncomfortable and scared to stay there.

Pros: Clean and convenient hotel.

Pros: Location

Cons: The pool , I picked this place specifically because of the pool and the water was freezing, wife couldn¿t get in !! I was very disappointed, to pay so much money and not being able to enjoy the amenities

Cons: Parking rate was way too high, considering the hotel was way out of the city.

Pros: The location was okay. If you want to stay close to the airport then this the place, even though everywhere you go to in Chicago you'll still be stuck in traffic it's something to think about.

Cons: The bed seemed like it wasn't fully done. There wasn't no pillow case on the pillows. Also, I had to come down to see what's going on with pillow case since the frontdesk didn't call back like she stated. The shower soap dispenser had old soap build up.

Pros: The staff was very nice.

Cons: Parking in the garage across the street from the hotel isn't convenient. The floor inside the room was dirty, my mini-fridge made such a loud clicking noise I had to unplug it, and very few channels were available on the tv.

Pros: Location

Cons: Its loud area need be improved

Pros: Aloft hotels are our absolute FAVES, but this one lacked a bit. I do have to give them a little grace as we did come in when a huge snowstorm hit that shut down the majority of Chicago, so take this for what it is. Thank God there is at least a bar!

Cons: Since we came when the town was shutting down, there was nothing open to eat/order food. We ended up getting cereal from the front desk but they didn't have any spoons and then they couldn't find milk. It was a mess. And the drinks took FOREVER to get.

Pros: Cleaning

Cons: No

Pros: Great location and very friendly staff and shuttle drivers. Nice having some fresh breakfast options and free coffee in the lobby.

Cons: My daughter found a hair on her mattress (not hers). They say they are doing "extra" cleaning for COVID, but it wasn't as obvious as at other hotels I've stayed at. (Things like putting the TV remote in a plastic sleeve, sanitation sticker on the door jam, extra wipes in the room, etc.) Mattresses are on a platform, so they slide when you're sitting up leaning against the headboard to watch TV or read. There's no where else to sit other than a desk chair.

Pros: Right in the beach, good atmosphere, chris is great. Used him during beach service. Excellent service

Cons: Windows in the room were very very dirty.

Pros: Clean

Cons: No

Pros: Nothing!

Cons: Not free parking and not included breakfast, parking fee was $33 per night and breakfast need to pay.

Pros: Bed súper confortable and I love they have ( a shuttle) transportation from the airport to the hotel.

Cons: Everything was perfect for me.

Pros: Nothing everyone in this hotel was very rude we had no towels in our rooms, the waste baskets had no garbage bags in there.there was no microwave in the room either. I would never go back to this place. No attendant had name tags on at all. Very poor cust

Pros: Worst hotel. Poor management. The general manager Lis UNPROFESSIONAL and DISHONEST.

Cons: Worst hotel ever. UNPROFESSIONAL and DISHONEST staff andgeneral manager. DO NOT RECOMMEND

Pros: Pros: Nice area surrounding the hotel Modern décor and amenities Very close to great food options and a 3 min walk to the outlet mall across the street Friendly staff Skywalk from parking structure directly into hotel Comfy beds Reasonable

Cons: Thin walls Worse sleep we ever got in a hotel since we could hear footsteps, conversations in other rooms, elevator dings, toilets and showers in other rooms Someone set the alarm clock in the room to go off at 3am, unbeknownst to us. Parking is extr

Pros: Spacious clean room, great location staff was great!

Cons: No breakfast as advertised, bar closed,

Pros: The Pictures online

Cons: What I did not like was the inconvenience of the location. Unfortunately, I had to book at another hotel due to not being able to find this hotel. Upon booking I called the hotel to verify if they had valet parking. I was misinformed.

Pros: location to dining and nightlife.

Cons: girl spoke low checking in very hard to hear.room had a very bad odor and was located on the highway side of building and heard all night trucks and traffic.

Pros: The facility was clean. The front desk was very helpful and it made checking in and out very easy. The bed was very comfortable and the hotel was quiet.

Cons: Only issues we had was no remote in the room for the television. The phone inside the room was not on. The ice machine was located on a different level.

Cons: No way to charge your devices. Being located in a place like rosemont with tourism, travelers and so close to ohare...this is crazy! I've been to hotels in small towns, and they have USB built into alarm clocks and lamps, etc.

Pros: Awful experience with this hotel!!! Never go again!

Cons: Front desk rudest person!!!

Pros: Was a newer hotel. Shuttle would take you to convention center.

Cons: Staff was uninformed and poorly trained. Rooms were noisy from events outside. Air conditioning was full of pollen and caused health issues for me and my wife.

Pros: Location close to airport

Cons: Rooms with dirty carpet Poor information around hotel shuttle. Seems you need to call for pickup, but not mentioned anywhere

Pros: The room was spacious and clean.

Cons: The heater/air conditioner was loud in the room.

Pros: Room design and comfort. Bar/lobby area. Gym and pool

Pros: he hotel is new and modern with nicely appointed rooms. conveniently located near the airport with plenty of restaurant and entertainment options nearby.

Cons: HVAC in room was noisy. Sound of airplanes could be heard all night. Difficult to find entrance of hotel.

Pros: 106 dollar for a clean room

Cons: 33 dollar parking fee makes the hotel fee an expensive stay. Just another way to charge more especially if the car stayed on the aloft property. BS really

Cons: The pool close down when we got there but got free cancellation without penalty which was good

Pros: Location was very convenient for the activities we had planned. At least two very good restaurants within easy walking distance.

Cons: Difficult to find, even with GPS, because of blocked off roads. Confusing parking structure available across the street. On-site parking was limited, but fairly priced.

Pros: The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable

Cons: Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.

Pros: Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great.

Cons: Room was not super clean.

Cons: Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable

Pros: Location was good for an early morning flight

Pros: They charge for parking???? That's ridiculous

Pros: Free coffee

Cons: The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building

Cons: HORRIBLE!!! First, I rate your hotel with NO STARS - It appears that I gave you more on the last page. We were a party of 4 adult family members looking for a room near O'Hare airport with two double beds to sleep in for 5 hours before flying home. Upon arrival we were told by the desk clerk (who cleverly concealed her identity by not wearing a name tag) that our confirmed reservation was "only a request", and all she had was king bedded rooms. I asked her if she was giving us two rooms and she said no, she had only 3 rooms left, but 4 reservations. It was AWFUL in every way. I felt like I was in a cell block. My son slept on an aerobed, & my brother on a window seat. The county jail would have been better. I will never return and will tell everyone I know to avoid your brand like the plague unless they like liars, unpleasant/ unfriendly staff, the noise of a running toilet all night and a sterile, ugly atmosphere. P.S. Readers - I am a hotel professional of 38 years and know of what I speak!

Pros: I stayed here during a conference that was being held at the Westin O'Hare about 1.5 miles away. It was clean, comfortable, and most of all, affordable - even with Ubering to and from the conference every day, I saved a good 30% off of what I might have paid had I stayed at the Westin. Staff were great, the room was nice enough, and I really enjoyed the gym and pool. Lots of good delivery options via UberEats and other local restaurants, so I didn't go hungry. There's also a Target about a 10 minute walk away, which is basically heaven for me. I'll be staying here every time I head to Chicago, assuming the price stays this low!

Cons: The bed wasn't super comfortable, but they made up for it with lots of varieties of pillows. Breakfast was a bit sparse - think super thin microwaved bacon and boxes of cereal - but for $10 I wouldn't expect much else.

Pros: Bed bugs. And I told them and they never called me back. We couldn't sleep from itching

Pros: The bed was really comfortable, and the amenities in the room are perfect for an overnight stay for a weary traveler just coming in to O'Hare from a long trip.

Cons: It might be helpful to have more than one shuttle van to go to and from the airport. The 7:30AM shuttle bus filled up before the 7:30AM departure time, so I had to wait wait for the 8:00AM van, which was a little bit late, and I didn't end up leaving the hotel until 8:15AM, which is the time I was supposed to catch a bus to go on for further travel. Perhaps at peak times if there were more than one van or some sort of sign up the evening before to get a sense of how many people need to use the shuttle, it would allow guests to take the shuttle they need to arrive (as close as possible) to the connections they need at O'Hare.

Pros: Bedroom and bed comfortable

Cons: The waiting time for transfer was too long 28 minutes

Pros: It has an old Chicago cool feel. Unexpectedly . Close to decent food and casino. Clean. Staff is well trained and friendly.

Cons: I didn’t notice the hotel shops on checkin so I bought 3.00 waters from the vending machine s all week and they were half price at the store. My fault. It was my sons 21st birthday so rehydration was paramount . It got exspensive. Wow, still hung over. Thanks Chicago!

Pros: Everything

Cons: Nothing

Pros: ideal location, can't be more convenient for travelers. Short walk from Terminal 2 and easy tram access from any of the other terminals. The staff, other than the restaurant was very attentive and helpful. The restaurant service, not so much.

Cons: This hotel is getting run down. Frayed carpets in the rooms, plumbing fixtures well past their usable lives, and were cheap to begin with. No USB chargers in the rooms, this is easily fixed by replacing the night stand lamps. Heating and cooling controls did not work. Please, invest a little money back into what should be an ideal travel hotel.

Pros: What I like about this hotel , doesn¿t matter what time is your departure your are very closed to the aerolíneas, you have peace of mind, It¿s little bit too priced but It¿s worth, I use this hotel for few years,

Cons: Yes, I don¿t like the price I use to paid For king size $-- on March I paid $-- for 3 persons and May $--- for the couple, the price is going up

Pros: I chose to be closer to the airport which it is but no shuttle on Sunday

Cons: No shuttle service on Sunday so I had to pay $30 to go to terminal 5

Pros: Convenience of location across from O’Hare

Cons: Old, outdated, worn. Looks like they haven’t done anything since the 1960s

Pros: it was close to the airport.

Cons: I understand the hotel is quite old, but the AC units are extremely loud. besides the AC being very loud when running the pipes rattle in the walls and you could hear when someone was taking shower. The shower in my room barely worked. It pretty much sprayed on one side or drizzled out. The bar and restaurant located in the hotel was great. And the Hotel staff was extremely nice.

Pros: SUPER convenient to the airport. Clean, quiet. Very comfortable bed!

The room we got wasn't the best in terms of outward appearance: the door was pretty dingy looking, the room wasn't as "fresh" looking as I have come accustomed to expecting of Hilton's. BUT, the best part is that it's connected to the ORD airport and it was super easy to get to from our flight that landed at midnight. We were in our room and ready for bed by 12:20am.

Pros: Hotel is outdated and overpriced. For a second I thought I am at the wrong place. Horrible experience.

Cons: Everything except the location

I like the convenience of having the hotel located across from terminal 2 at O'Hare. An easy walk underground from the hotel to the terminal. The hotel has very nice rooms and it is quiet despite being next to the airport. It has two good restaurants, one casual and one upscale. The fitness center is like a spa.

Pros: Comfortable bed

Cons: More coffee pods. We had an early flight called for more pods weren't delivered before we had to check in for our plane

Pros: Booking was easy. Rooms were very nice.

Cons: When we specifically asked if there was a way to go back and forth between the hotel and Ohara terminal we were told no, you have to go outside and cross the street. On our return trip we accidently found the underground walkway to the hotel.

Pros: Right in the airport.

Cons: They said they¿d mail my deposit back to me and they never did. Yelled at my younger sibling after I had made sure to have them write down that she¿d be the one checking out since I needed to leave earlier than her.

Pros: Exactly where I needed to be

Cons: The weird shaped room

Pros: Hotel is good for anyone who gets stuck at the airport. Lots of rooms. The check in line had 100 plus people waiting. Use the App and get the keyless entry on your phone.

Cons: There was no water in the room (free or for purchase). After a busy day just wanting to crash I did not buy a water before I got to the room and feel asleep. Waking mid sleep with nothing anywhere to drink was awful.

Pros: Convenience

Pros: Very nice hotel and close to airport so we could easily walk to.

Pros: Location

Cons: Overpriced mediocre food. No microwave. Average room.

Cons: It was at The airport, The rude staff ,small room, only a heater, no air conditioning ,pricey room and charged extra for an additional bed.

Pros: Location

Cons: Room was very cold and heat insufficient (and we¿re from Chicago, not a warm place). Room is poorly laid out. Would only recommend for travelers who need to stay at the airport.

Pros: Location, comfortable beds, quiet

Cons: Rest/bar closed early at 11.pm, airport signage was poor, rooms a bit dated, rooms tiny which is fine for sleeping but not for doing any work (think manhattan sizer hotel rooms)

Cons: Very cold attitude at reception, as if they saw our arrival as a nuisance. Really bad

Pros: Location.

Cons: Checking in takes a long time.

Pros: it was a room, it was clean and it was at the airport

Cons: needs updating

Pros: The location was outstanding. The walk to the terminal was a little scary but that isn't the hotel's doing.

Cons: The rooms are a little outdated and showing some ware.

Pros: Location was great

Cons: Room was very subpar, very dated and overly worn & scuffed up.

Pros: Access to the airport.

Pros: Location

Cons: Lack of water bottles and microwave. Room is very congested

Pros: It was easy and close.

Cons: The sheets were scratchy, almost too much starch in them making it hard to get comfortable.

Pros: Location

Cons: Room smelled like urine and mold Tried to upgrade to double beds and they were trying to charge me $50 more. Bathroom was small and not cleaned The trash cans didn¿t have bags Not enough towels Spend $50 on water and chips Parking at airport

Pros: clean room and staff was nice

Cons: anything that you want is extra. you want a microwave or use to use the fridge? extra. you want to park your car? WAY EXTRA, $42 if you stay over 8 hours.. I understand it's an airport, just surprising that a Hilton hotelrequires you to pay for everything

Pros: Location

Cons: They upsell the room for $50. If you don¿t take it they give you a subpar room. Welcome to. Chicago!

Pros: Location

Cons: Booked in small room with double bed near elevator. Charged $35 for upgrade for quiet. Restaurant/bar was fair at best. Quick food was very expensive.

Pros: Location at airport. Can access terminal and blue line without going out of hotel.

Cons: Stayed 2 nights. Shuttle not available to Rosemont convention center. They don¿t give room service (claimed Covid. My guess lack of staff). Not good value for price.

Pros: Front desk staff. Location

Cons: From the outside looks great as does lobby,but when u enter in rooms u feel a great disappointment,old furnitures,small bathroom.Our reception in room was a big cockroach,we were so tired we killed it and throw it away because at the end just a few hours

Pros: The amenities

Cons: No parking, location

Old hotel now

Pros: Clean

Cons: -Front desk was not properly staffed long wait lines, no one answered phone calls - Valet was not staffed at all times we waited for over 30 minutes for our car twice- for $73 a day!!! - no late night dining after 11pm -parking is expensive

Pros: The location is great, and the cleanliness faultless.

Cons: The reception staff tried to 'nickel and dime' me with 'upgrades'. There's no wifi in the bedrooms unless one pays extra. That seems outrageous.

Pros: ¿Sports bar¿ not great atmosphere¿.

Cons: The receptionist¿ was extremely curt and told us to walk around the building (approximately 1/4 mile with bags of luggage) to get to our gate¿ when we could have simply walked out a back door directly across from the gate. A bit exasperating!

Pros: Location

Cons: 2 hour wait to check in. Rooms old and dated.

Pros: It's in the airport

Cons: It was dingy and old. Needs updating

Pros: Convenient location, near the airport.

Cons: The room smelled horrible, like mildew or like. The carpets were very wet near the air conditioner unit. Very unpleasant.

Pros: nothing,

Cons: Dirty,bugs,filthy, not worth the cost, horrible experience

Pros:  

Cons:  

Cons: The room I booked and paid for was supposed have a king bed to start with I got a full bed in a dirty room the bathroom door wouldn¿t fully open. There were stains all over the carpet and the room you can hear the elevator running all night.

Pros: Nothing

Cons: Money grabbing hotel. A charge for everything. The amenities charge is rediculess.

Pros: The proximity to the airport and a very nice appearance on the first floor. The sheets were white and clean.

Cons: Very small emergency room, small clean bed for newly hired, low level paying staff. No wall picture, scratches furnitures.No extra comforter. Carpet corners seem to need a good shampoing. X-smoker room. Humble towels. No sense of hospitality.Less 0 Star

Pros: Luxury and relaxation for one night during travel. Being at the airport to make it easy to get to terminal

Cons: Nothing

Pros: It was close to the airport but the hotel rooms need major updating. Very outdated and dust everywhere! Not worth the money I paid for this hotel.

Cons: Very outdated and dust everywhere! Not worth the money I paid for this hotel! We were very disappointed!!

Cons: When we arrived to check in, there were two lines of guests checking into the hotel. One was comprised of airline crews and the other travelers. Combined, there were a total of approximately 300 guests being checked in by 2 staff members. Hotspot.

Pros: That it was right across the street from my job

Cons: The room window was leaking and my work clothes got wet so I had to keep the heat up high be sore it was cold.

So convenient to ORD. Overnight stay to make certain I don't miss my flight. Price was discounted during middle of COVID so worth the stay to be next to ORD.

Pros: Location only

Cons: Very weak wirkess connection, no options for food, no shuttle (understand it's because of the COVID), no baggage carts available.

Pros: The hotel room was super small.There was a dirty towel left in my room thrown over the shower rod. On site parking is $75/night. It was horrible. Pool and other amenities closed.

Cons: Nothing

Pros: Nice beds and AC

Cons: Cleanliness and more eating options

Pros: The location for the airport

Cons: The staff and the price

Pros: The bellman were helpful and kind

Cons: The window wall was absolutely freezing and we couldn’t get the heat high enough to make a difference. The room was cold!

Pros: I liked the location

Cons: My bathtub was clogged and water would not drain, the sink stopper was broken and it was left in the sink, and the shower walls had pink mildew on the grout.

The room was rather dingy. The ice machine in the hallway didn't work. The room service was overpriced and the food mediocre.

Cons: Shower and general update needed

Pros: Next to airport

Cons: They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel

Pros: Thank you for allowing me to check in very early!

Cons: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.

Pros: It was quite a walk from the United gate where my flight arrived, but that was good exercise, and much better than standing outside, waiting for a shuttle bus to a hotel.

Cons: The air conditioner in the room was loud, the water for the shower never got hotter than lukewarm (with the the handle turned all the way to maximum "hot"), and the beeping sound of trucks outside, backing up, was clearly audible.

Pros: PROXIMITY TO THE AIRPORT.

Cons: ROOM WAS TOO SMALL. DID NOT LIKE THE LAYOUT. COULDN'T USE THE SHOWER UNLESS THE DOOR IN THE BATHROOM WAS CLOSED. IT BLOCKED ENTRY TO THE SHOWER. TV WAS ON THE SIDE OF THE BED. ONLY HAD ONE COFFEE CUP FOR 2 CUP COFFEEMAKER.

Pros: Location, clean, comfortable, quiet.

Pros: Location

Cons: Could not get the room warm and no extra blankets. Hilton needs to replace the windows

I liked coffee maker in the room. I did not like paying fifteen dollars per night for internet access. Heating was loud.

Pros: The place was comfortable and easy to get to.

Cons: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.

Pros: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!

Cons: Beds are a bit stiff and dated. Not very comfortable.

Pros: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.

Pros: Convenient to airport

Cons: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.

Cons: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.

Pros: Nice staff

Cons: Parking

Pros: Walking access to ORD and CTA

Cons: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed

Pros: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.

Cons: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.

Cons: Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!

Pros: Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.

Pros: The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)

Cons: Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)

Pros: in the airport building, reasonably priced.

Cons: Maids kept knocking in the morning even though we had a late check-out.

Pros: The location is great. The price I got was low ($110).

Cons: The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.

Pros: LOCATION

Cons: PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.

Pros: The location can't be beat - PRICEY beyond reasonable. Shooting fish in a barrel, these guys.

Cons: My room was dirty and I was itching my legs and arms in the middle of the night. Think it was bed bugs as the bites were the same as what I found on the internet. Disgusting.

Pros: It's at the airport

Cons: I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.