Okay
5.0
Pros:
ideal location, can't be more convenient for travelers. Short walk from Terminal 2 and easy tram access from any of the other terminals. The staff, other than the restaurant was very attentive and helpful. The restaurant service, not so much.
Cons:
This hotel is getting run down. Frayed carpets in the rooms, plumbing fixtures well past their usable lives, and were cheap to begin with. No USB chargers in the rooms, this is easily fixed by replacing the night stand lamps. Heating and cooling controls did not work. Please, invest a little money back into what should be an ideal travel hotel.
Excellent
10.0
Pros:
What I like about this hotel , doesn¿t matter what time is your departure your are very closed to the aerolÃneas, you have peace of mind, It¿s little bit too priced but It¿s worth, I use this hotel for few years,
Cons:
Yes, I don¿t like the price I use to paid For king size $-- on March I paid $-- for 3 persons and May $--- for the couple, the price is going up
Okay
5.0
Pros:
I chose to be closer to the airport which it is but no shuttle on Sunday
Cons:
No shuttle service on Sunday so I had to pay $30 to go to terminal 5
Good
7.0
Pros:
Convenience of location across from O’Hare
Cons:
Old, outdated, worn. Looks like they haven’t done anything since the 1960s
Good
6.0
Pros:
it was close to the airport.
Cons:
I understand the hotel is quite old, but the AC units are extremely loud. besides the AC being very loud when running the pipes rattle in the walls and you could hear when someone was taking shower. The shower in my room barely worked. It pretty much sprayed on one side or drizzled out. The bar and restaurant located in the hotel was great. And the Hotel staff was extremely nice.
Excellent
10.0
Pros:
SUPER convenient to the airport. Clean, quiet. Very comfortable bed!
Good
7.6
The room we got wasn't the best in terms of outward appearance: the door was pretty dingy looking, the room wasn't as "fresh" looking as I have come accustomed to expecting of Hilton's. BUT, the best part is that it's connected to the ORD airport and it was super easy to get to from our flight that landed at midnight. We were in our room and ready for bed by 12:20am.
Poor
1.0
Pros:
Hotel is outdated and overpriced. For a second I thought I am at the wrong place. Horrible experience.
Cons:
Everything except the location
Excellent
10.0
I like the convenience of having the hotel located across from terminal 2 at O'Hare. An easy walk underground from the hotel to the terminal. The hotel has very nice rooms and it is quiet despite being next to the airport. It has two good restaurants, one casual and one upscale. The fitness center is like a spa.
Good
6.0
Pros:
Comfortable bed
Cons:
More coffee pods. We had an early flight called for more pods weren't delivered before we had to check in for our plane
Excellent
9.0
Pros:
Booking was easy. Rooms were very nice.
Cons:
When we specifically asked if there was a way to go back and forth between the hotel and Ohara terminal we were told no, you have to go outside and cross the street. On our return trip we accidently found the underground walkway to the hotel.
Poor
1.0
Pros:
Right in the airport.
Cons:
They said they¿d mail my deposit back to me and they never did. Yelled at my younger sibling after I had made sure to have them write down that she¿d be the one checking out since I needed to leave earlier than her.
Excellent
8.0
Pros:
Exactly where I needed to be
Cons:
The weird shaped room
Good
7.0
Pros:
Hotel is good for anyone who gets stuck at the airport. Lots of rooms. The check in line had 100 plus people waiting. Use the App and get the keyless entry on your phone.
Cons:
There was no water in the room (free or for purchase). After a busy day just wanting to crash I did not buy a water before I got to the room and feel asleep. Waking mid sleep with nothing anywhere to drink was awful.
Excellent
10.0
Pros:
Convenience
Excellent
10.0
Pros:
Very nice hotel and close to airport so we could easily walk to.
Good
6.0
Pros:
Location
Cons:
Overpriced mediocre food. No microwave. Average room.
Okay
4.0
Cons:
It was at The airport, The rude staff ,small room, only a heater, no air conditioning ,pricey room and charged extra for an additional bed.
Okay
5.0
Pros:
Location
Cons:
Room was very cold and heat insufficient (and we¿re from Chicago, not a warm place). Room is poorly laid out. Would only recommend for travelers who need to stay at the airport.
Excellent
8.0
Pros:
Location, comfortable beds, quiet
Cons:
Rest/bar closed early at 11.pm, airport signage was poor, rooms a bit dated, rooms tiny which is fine for sleeping but not for doing any work (think manhattan sizer hotel rooms)
Excellent
8.0
Cons:
Very cold attitude at reception, as if they saw our arrival as a nuisance. Really bad
Okay
5.0
Pros:
Location.
Cons:
Checking in takes a long time.
Okay
5.0
Pros:
it was a room, it was clean and it was at the airport
Cons:
needs updating
Excellent
10.0
Pros:
The location was outstanding. The walk to the terminal was a little scary but that isn't the hotel's doing.
Cons:
The rooms are a little outdated and showing some ware.
Good
7.0
Pros:
Location was great
Cons:
Room was very subpar, very dated and overly worn & scuffed up.
Excellent
10.0
Pros:
Access to the airport.
Okay
5.0
Pros:
Location
Cons:
Lack of water bottles and microwave. Room is very congested
Good
7.0
Pros:
It was easy and close.
Cons:
The sheets were scratchy, almost too much starch in them making it hard to get comfortable.
Poor
1.0
Pros:
Location
Cons:
Room smelled like urine and mold Tried to upgrade to double beds and they were trying to charge me $50 more. Bathroom was small and not cleaned The trash cans didn¿t have bags Not enough towels Spend $50 on water and chips Parking at airport
Good
6.0
Pros:
clean room and staff was nice
Cons:
anything that you want is extra. you want a microwave or use to use the fridge? extra. you want to park your car? WAY EXTRA, $42 if you stay over 8 hours.. I understand it's an airport, just surprising that a Hilton hotelrequires you to pay for everything
Mediocre
2.0
Pros:
Location
Cons:
They upsell the room for $50. If you don¿t take it they give you a subpar room. Welcome to. Chicago!
Good
6.0
Pros:
Location
Cons:
Booked in small room with double bed near elevator. Charged $35 for upgrade for quiet. Restaurant/bar was fair at best. Quick food was very expensive.
Good
6.0
Pros:
Location at airport. Can access terminal and blue line without going out of hotel.
Cons:
Stayed 2 nights. Shuttle not available to Rosemont convention center. They don¿t give room service (claimed Covid. My guess lack of staff). Not good value for price.
Good
7.0
Pros:
Front desk staff. Location
Cons:
From the outside looks great as does lobby,but when u enter in rooms u feel a great disappointment,old furnitures,small bathroom.Our reception in room was a big cockroach,we were so tired we killed it and throw it away because at the end just a few hours
Good
6.0
Pros:
The amenities
Cons:
No parking, location
Good
6.4
Old hotel now
Okay
5.0
Pros:
Clean
Cons:
-Front desk was not properly staffed long wait lines, no one answered phone calls - Valet was not staffed at all times we waited for over 30 minutes for our car twice- for $73 a day!!! - no late night dining after 11pm -parking is expensive
Okay
5.0
Pros:
The location is great, and the cleanliness faultless.
Cons:
The reception staff tried to 'nickel and dime' me with 'upgrades'. There's no wifi in the bedrooms unless one pays extra. That seems outrageous.
Okay
4.0
Pros:
¿Sports bar¿ not great atmosphere¿.
Cons:
The receptionist¿ was extremely curt and told us to walk around the building (approximately 1/4 mile with bags of luggage) to get to our gate¿ when we could have simply walked out a back door directly across from the gate. A bit exasperating!
Okay
5.0
Pros:
Location
Cons:
2 hour wait to check in. Rooms old and dated.
Okay
5.0
Pros:
It's in the airport
Cons:
It was dingy and old. Needs updating
Mediocre
2.0
Pros:
Convenient location, near the airport.
Cons:
The room smelled horrible, like mildew or like. The carpets were very wet near the air conditioner unit. Very unpleasant.
Poor
1.0
Pros:
nothing,
Cons:
Dirty,bugs,filthy, not worth the cost, horrible experience
Poor
1.0
Pros:
Cons:
Mediocre
3.0
Cons:
The room I booked and paid for was supposed have a king bed to start with I got a full bed in a dirty room the bathroom door wouldn¿t fully open. There were stains all over the carpet and the room you can hear the elevator running all night.
Mediocre
3.0
Pros:
Nothing
Cons:
Money grabbing hotel. A charge for everything. The amenities charge is rediculess.
Poor
1.0
Pros:
The proximity to the airport and a very nice appearance on the first floor. The sheets were white and clean.
Cons:
Very small emergency room, small clean bed for newly hired, low level paying staff. No wall picture, scratches furnitures.No extra comforter. Carpet corners seem to need a good shampoing. X-smoker room. Humble towels. No sense of hospitality.Less 0 Star
Excellent
10.0
Pros:
Luxury and relaxation for one night during travel. Being at the airport to make it easy to get to terminal
Cons:
Nothing
Poor
1.0
Pros:
It was close to the airport but the hotel rooms need major updating. Very outdated and dust everywhere! Not worth the money I paid for this hotel.
Cons:
Very outdated and dust everywhere! Not worth the money I paid for this hotel! We were very disappointed!!
Poor
1.0
Cons:
When we arrived to check in, there were two lines of guests checking into the hotel. One was comprised of airline crews and the other travelers. Combined, there were a total of approximately 300 guests being checked in by 2 staff members. Hotspot.
Poor
1.0
Pros:
That it was right across the street from my job
Cons:
The room window was leaking and my work clothes got wet so I had to keep the heat up high be sore it was cold.
Excellent
10.0
So convenient to ORD. Overnight stay to make certain I don't miss my flight. Price was discounted during middle of COVID so worth the stay to be next to ORD.
Mediocre
3.0
Pros:
Location only
Cons:
Very weak wirkess connection, no options for food, no shuttle (understand it's because of the COVID), no baggage carts available.
Mediocre
3.0
Pros:
The hotel room was super small.There was a dirty towel left in my room thrown over the shower rod. On site parking is $75/night. It was horrible. Pool and other amenities closed.
Cons:
Nothing
Excellent
9.1
Pros:
Nice beds and AC
Cons:
Cleanliness and more eating options
Poor
1.0
Pros:
The location for the airport
Cons:
The staff and the price
Mediocre
3.0
Pros:
The bellman were helpful and kind
Cons:
The window wall was absolutely freezing and we couldn’t get the heat high enough to make a difference. The room was cold!
Mediocre
3.0
Pros:
I liked the location
Cons:
My bathtub was clogged and water would not drain, the sink stopper was broken and it was left in the sink, and the shower walls had pink mildew on the grout.
Good
6.5
The room was rather dingy. The ice machine in the hallway didn't work. The room service was overpriced and the food mediocre.
Good
6.0
Cons:
Shower and general update needed
Okay
4.2
Pros:
Next to airport
Cons:
They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel
Excellent
8.0
Pros:
Thank you for allowing me to check in very early!
Cons:
Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.
Mediocre
3.0
Pros:
It was quite a walk from the United gate where my flight arrived, but that was good exercise, and much better than standing outside, waiting for a shuttle bus to a hotel.
Cons:
The air conditioner in the room was loud, the water for the shower never got hotter than lukewarm (with the the handle turned all the way to maximum "hot"), and the beeping sound of trucks outside, backing up, was clearly audible.
Mediocre
2.0
Pros:
PROXIMITY TO THE AIRPORT.
Cons:
ROOM WAS TOO SMALL. DID NOT LIKE THE LAYOUT. COULDN'T USE THE SHOWER UNLESS THE DOOR IN THE BATHROOM WAS CLOSED. IT BLOCKED ENTRY TO THE SHOWER. TV WAS ON THE SIDE OF THE BED. ONLY HAD ONE COFFEE CUP FOR 2 CUP COFFEEMAKER.
Excellent
8.5
Pros:
Location, clean, comfortable, quiet.
Okay
5.1
Pros:
Location
Cons:
Could not get the room warm and no extra blankets. Hilton needs to replace the windows
Excellent
8.7
I liked coffee maker in the room. I did not like paying fifteen dollars per night for internet access. Heating was loud.
Good
7.7
Pros:
The place was comfortable and easy to get to.
Cons:
Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.
Good
7.7
Pros:
Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!
Cons:
Beds are a bit stiff and dated. Not very comfortable.
Excellent
9.7
Pros:
my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Good
6.5
Pros:
Convenient to airport
Cons:
It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Mediocre
3.1
Cons:
My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Excellent
9.7
Pros:
Nice staff
Cons:
Parking
Excellent
10.0
Pros:
Walking access to ORD and CTA
Mediocre
2.0
Cons:
We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Excellent
9.4
Pros:
Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.
Cons:
There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Good
6.5
Cons:
Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
Excellent
10.0
Pros:
Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Good
7.1
Pros:
The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)
Cons:
Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Good
7.4
Pros:
in the airport building, reasonably priced.
Cons:
Maids kept knocking in the morning even though we had a late check-out.
Good
7.0
Pros:
The location is great. The price I got was low ($110).
Cons:
The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.
Good
7.0
Pros:
LOCATION
Cons:
PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.
Okay
5.3
Pros:
The location can't be beat - PRICEY beyond reasonable. Shooting fish in a barrel, these guys.
Cons:
My room was dirty and I was itching my legs and arms in the middle of the night. Think it was bed bugs as the bites were the same as what I found on the internet. Disgusting.
Good
6.0
Pros:
It's at the airport
Cons:
I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.