Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Cons: "Extremely bumpy take off and landing. The pilot could do better."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Pros: "Punctuality and cleanliness."
Cons: "No comments."
Cons: "To avoid travelling by indigo would be better"
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Punctuality, cabin crew and cleanliness."
Cons: "Check in at Mumbai needs to be better coordinated."
Pros: "Always ahead of scheduled arrival in my last few flights. Love it"
Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Cons: "Check in swiftness"
Pros: "Ground reservation and check in crew were amazing."
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Cons: "Legspace for passengers"
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Cons: "Flight delayed and no info"
Cons: "Lost my luggage due to mistake at check in desk"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Pros: "Friendly and helpful flight attendants"
Cons: "My seat cushion was flattened but otherwise a nice flight!"
Cons: "Nothing to remark"
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "Delay from in DEL caused a missed connection."
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "Time keeping and professional experience"
Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"
I like nothing, we couldn’t utilize your booking. Unfortunately I lost my money with you.
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"
Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."
Pros: "Boarding process"
Cons: "Comfortable chairs."
Cons: "More leg room"
Cons: "No Delays in flight......one hour delay is too much"
Pros: "Seats were ok. 300 one is too much to buy seat."
Cons: "Delay in boarding and flight"
Pros: "All good"
Cons: "The business class was cheap. Didn’t expect such poor quality."
Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"
Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"
Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."
Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."
Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"
Cons: "No water was offered"
Cons: "The flight landed 2 hours later"
Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"
Cons: "Nothing as such"
Pros: "Very customer like"
Cons: "Poor customer service"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"
Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."
Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."
Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"
Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."
Pros: "Trip was smooth."
Cons: "No problems whatsoever."
Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"
Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."
Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"
Cons: "Flight was delayed by 3 hrs"
Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."
Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."
Cons: "Being late. Disorganized boarding."
Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"
Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"
Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"
Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."
Cons: "Non-existent leg space. Narrow seats."
Cons: "poor communication of delay as well as estimation of delay."
Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."
air conditioning was not upto mark, flight delayed more than an hour
Cons: "I got transferred problem, little time to go to the 44A number gate It's little bit problem otherwise nothing to write"
Pros: "We arrived"
Cons: "The boarding process was chaos The plane was old and dirty The crew was helpless There was no gate Will avoid spicejet. It’s my first time in India"
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Cons: "No Entertainment very noisy plane ..didn’t give a blanket also"
Cons: "Cramped seating. No recline Ended up with sore leg after only 01:10 flight. Security at PNY ludicrous. They tie your luggage with plastic ties. Once at the hotel you need scissors or a knife to open it, and guess what, because of security, your sharp objects are inside the luggage! I understand that it creates jobs, but frankly I cannot see the added value of this procedure in terms of security... On the light side, there is a very formal notice listing people excluded from security procedures, including the President, [...] former prime ministers and their spouses (!), and .... the Dalai Lama!"
Pros: "The flight was short."
Cons: "The legroom was amusing at best. Had an exit row seat that wasn’t as wide as even a normal economy seat. It was a cheap and short flight, but I won’t choose to fly this airline ever again."
Pros: "Flight on time"
Pros: "The crew was friendly and professional."
Cons: "The check-in staff at the counter give the first impression, and my impression was that they were stressed. Perhaps they need more support. The cabin crew was very pleasant and professional. The aircraft was clean. We arrived in Delhi without complications. The luggage was quickly delivered. Will fly with them again."
Pros: "Price and schedule"
Cons: "Ability to use international credit card to pay for extra services when checking in online"
Pros: "On time, smooth flight"
Pros: "The only thing I like was the friendliness of the crew."
Cons: "Starting at check in it was an absolute hassle and I cured many unforeseen costs. I was not able to book my golf clubs as travel equipment beforehand and was charged an exorbitant amount at the airport. I also had to pay for my carry on bag which was also unknown. And the plane was old."
Pros: "The crew was professional. It was an ATR - which are not known for their comfort."
Pros: "Direct flight to Delhi"
Cons: "Flight crew was almost rude. No communication from the flight deck to the passengers"
Cons: "Flight was canceled and I was given no notice. I was not offered another flight till almost a week later, was forced to buy a more expensive flight and will not be reimbursed the difference."
Pros: "Except that it was a cheap flight, I cannot say if I liked anything."
Cons: "Seats are very uncomfortable and small. Food is not good at all."
Pros: "Amazing crew"
Cons: "Free orange juice"
Pros: "Cancelled the flight"
Cons: "Airline needs to stick to their time table."
Pros: "Everything was great"
Cons: "Reclining seats not working"
Cons: "There was an hour delay which the ground staff nor the airlines bothered to inform the passengers"
Cons: "We had to pay 14,000 rupees more"
Cons: "Check-In in Bangalore was a long tedious process. Boarding process was alright. Onboard service was at par with indigo and go-air. Luggage came out late at Pune airport. This experience was good enough to never fly spice jet again."
Pros: ". Cabin crew were excellent."
Cons: "I had priority check-in with my ticket only to be told there is no priority check-in desk available"
Pros: "Flight was good"
Cons: "Poor service by the airline desk staff. They have no consideration for international passengers on baggage weight."
Cons: "Spicejet didn't except my payment through Kayak and I had to pay twice. Because the travel agency paid with a different card than mine. It was a very unpleasant experience."
Cons: "No food, low leg space. Very long boarding (back seats first, inaudible announcement of which rows should go now, and still very long)."
Pros: "Flight attendants friendly nature"
Cons: "Boarding annoucenrs, Hot inside the plane Because AC was not turned on till after flight take off"
Pros: "Faster than driving from Chandigarh to Delhi Great value for price for flight Great service"
Cons: "Had to wait for check in Luggage for 45 minutes. Aircraft crew were rude. Ground staff had no clue about delay in getting luggage"
Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"
Pros: "Efficient and orderly."
Cons: "Boarding should start only when the plane is ready to board. A very l9ng queue could be avoided."
Cons: "The catering magazine gives a lot of food choices but in reality I could not get any of the 3 options I asked for. The boarding is very haphazard. The queue of people is not controlled at all."
Pros: "People are nice. Im india delays are more common than on time. But comparing to others such as indigo, this is a better airline."
Cons: "Quality of air is low to unhealthy."
Cons: "No in flight service. Crammed and small seats. Had to pay recess baggage fees since did not know that the ticket I bought via kayak was without any checked in baggage."
Cons: "They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet."
Pros: "Low cost, kept the information up about delays"
Cons: "Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm."
Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."
Cons: "Coffee was cold. I also had to pay for it!"
Pros: "Not a lot. . They served drinks but 15 mins before landing when pilot was about to start his landing announcement. The crew did try hard though."
Cons: "Crowding, boarding procedures, no seat belts for infants."
Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"
Pros: "Service was good."
Cons: "On a flight that costs roughly 9,000 INR, for one way, it is completely unreasonable for them not to provide food. Granted, it was booked at the last minute, but as a token of good will for the amount of money we are putting in, they should provide food for them."
Pros: "On time courteous staff"
Cons: "Delayed by 90 minutes You luggage got fully damaged Who will pay for that Bitter experience had never ever in any flights"
Cons: "Crew responses were very bad"
Cons: "Plane was very old."
Pros: "We arrived on time."
Cons: "The plane was old..."
Cons: "Seats would be better/Cleaner"
Pros: "Everything is very comfortable"
Cons: "It’s perfect"
Pros: "Seats were not comfortable."
Cons: "Switching to business class for better comfort"
Pros: "Flight delayed 2 hours"
Pros: "Again, I did not require much service."
Cons: "An on time departure would have been preferred."
Pros: "The seat was fine for the aircraft."
Cons: "Horrendous delays causing expensive rebooking of flights. Zero customer service when the delay was the fault of Air India. Horrible boarding process and no intervention by crew when passengers threw fits about their seats and tried to switch in complicated manners, when we were already delayed."
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Cons: "Terrible service Unnecessarily had to claim baggage & recheck in at Delhi Delayed Crowded"
Pros: "All the latest entertainment"
Pros: "Staff were courteous and well mannered. Food was good"
Cons: "Seat covers are soiled"
Cons: "I don’t know yet. We had to miss the flight because of the earlier flight’s delay. Ridiculous planning by whoever is the in-charge of airline scheduling. I urge people to stay away from India. They charge competitively and the service stinks. No reason to use this airline."
Cons: "Food should be healthy. We got fried food in the morning snacks."
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Cons: "Crew folks are like bus conductors, bad food, screens dont work, seats not clean, junk in front pouches."
Pros: "The flight was before time and overall comfortable"
Cons: "The entertainment system needs an upgrade"
Cons: "Flight seems to be very old and Entertainment screens not working. Not sure what to do during a flight time of 13hr without entertainment. Felt like flight attendants have zero respect towards their passengers. Responses were rude. No one attended service requests multiple times. Air India domestic crew far better than their international crew. Stupid crew and worst flight. My first and last air India flight."
Pros: "Taste of Food Excellent timings of the flights"
Cons: "Personal TV did not work Pathetic Customer Service"
Pros: "Seats are clean on time arrival crew service entertainment system"
Cons: "Meal choice was bad"
Cons: "too much unnecessary delay"
Cons: "In flight entertainment was broken, food served was poorly cooked, there was a delay in arrival following which I was put up in a horrible dusty hotel overnight that was far away from the airport."
Cons: "flight crew isn't great"
Cons: "Flight delay and no communication"
Pros: "Overall good"
Cons: "Aircraft was old."
Cons: "Comfort and entertainment"
Pros: "Boy oh boy, the meal on this flight was delicious - I wish I could have had this earlier in life!"
Cons: "The flight attendants in this particular flight made it a point to act coldly towards the people in economy - I don't care too much for that - a simple smile goes a long way, but there were none. The plane was doing "final call" for boarding 50 minutes prior to the departure time so we rushed to the gate. Once on the plane, we waited uncomfortably for roughly an hour before taking off."
Pros: "the crew is very good and nice"
Cons: "no enterainment"
Cons: "The way to the International gates was confusing since this was a domestic flight. Other than that, everything was good."
Pros: "Friendly crew and nice Food"
Pros: "Rest if average but expected with Air India"
Cons: "Strangely Air India was not aware we were travelling with our 5 years kids so we had first raw exit seats ! Of course we had to move from there and got finally separarated. At the checking, they told us "you have not informed us you travelled with kids !". A huge food box is given with almost nothing inside. I am ok with no food given but please make sure you do not waste and pollute for no reason"
Pros: "The crew on the plane are really nice and the price is very affordable."
Cons: "I didn't like the gate change and the crew not informing its passengers of this change. Additionally, I asked one of the members if there was a gate change and was told I would be informed to just wait. 10 minutes later, I finally asked another crew member and was told my flight was boarding. I almost missed my flight and no one made this announcement or posted this change on the flight info screens. Furthermore, my flight was scheduled to leave at 7am. I arrived at the airport at 430am and was told I could not check-in until 530am. Therefore, I had to wait outside with my luggage."
Pros: "Leg room"
Cons: "Everything other than leg room."
Pros: "Smooth check-in and comfortable flight"
Cons: "I had never seen any attendant in any flight taking away food before it is finished which happened only in Air India flight. The in-flight attendants aren't matured enough to deal with the customers. But all three behaved the same way."
Pros: "Flight and Boarding"
Cons: "The plane was late making us late for our connecting flight so not only did we have to get off and go to the next gate but we also had to recheck our luggage. We were charged for the weight of our bags for the second flight because it was over limit. We were not aware that the weight limit would change from one plane to the next. It was ridiculous. We should not have had to pay over $80 for this when we were told the limit was 25kg. We made it to the plane just in time. It was a very upsetting experience and we will definitely think twice about flying air India in the future."
Cons: "Flight was delayed again. I travel many times using Air India and every time the flight gets delayed for some reason best known to the crew. This jeopardizes the overall itinerary that a passenger plans in advance. Air India should make sure the flight don't get delayed and arrive at Hyderabad airport on time. This has happened many times in the past and I believe it definitely affects the image of Air India as a whole."
Pros: "4.5 hour delay for no reason stated. Flight Attendants exercised no control over cabin with people stating during takeoff and landing. Cabin was dated at best with seats extremely uncomfortable. Thank goodness it was only an hour flight."
Pros: "Worked like expected"
Cons: "Aircraft old, business class terribly dirty. Hostess did not serve drink on entry. Power outlet not working. Flight cancelled and everyone told to leave aircraft without any effort to rebook business class customers."
Pros: "On time, good flight, friendly staff"
Cons: "Entertainment media getting old and need refresh"
Pros: "Attentive crew. Flight ontime"
Pros: "Relaxed flight"
Pros: "Service staff and air hostesses were very courteous. Food was amazing !"
Cons: "Checkin took 2 hours more than scheduled departure time. Rude staff You are not guaranteed to get the seat numbers you have booked online In flight service sucks Luggage was just thrown away in a pile on the baggage claim area"
Cons: "Checkin took 1.5hrs. Very slow. Restrooms are stinking"
Cons: "Delayed 2 hours from Hyd to vga as there was a vip boarding the flight Tv display did not work from Mumbai to ewr - seat #42k Unnecessarily made me open my bags to check in Hyd and made me wait for a long time leaving my wife outside the airport Made me to collect the bags and deposit in every airport by myself from ewr to vga"