The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.
The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
It was really nice journey i personally recommend klm flight
Terrible last row seats many seats available but no offer to move to better seat
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
The service was great. However the lounge only gets passing grade
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
There’s no comparison for new avatar of air India. Long live Air India. Amazing hospitality and ultra soft polite charming crew
Mumbai to New York was not comfortable as I was given different sits in hat what I paid for
The flight got delayed and was not updated in time.
Good experience, comfortable seats. Entertainment did not work but vista wifi and entertainment worked great.
The flight was delayed for 2 reasons. 1) Weather - due to which it incoming aircraft was diverted to Ahmdabad. 2) technical issue which took 5 hrs to solve at Ahmedabad. The flight which was to leave by 6pm left at 12:10am the next day. They could have handled the situation in a better way. They waited for Airbus engineer to come and solve. They didn’t simultaneously call for another aircraft so passengers could travel through their connecting flights as scheduled. It was a very poor way from Air India.
Need to update the staff of the airport. They tell luggage weight according to they want.
Flight got canceled, didn’t help much to reschedule flights, rescheduled flights took more that 40 hours for me to reach back home, with lots of layover and didn’t provided lounge even they told to do so. TV in airline was not working either.
Seats and trays broken , none of tvs working in flight, food and service poor , crews had attitude not friendly , my son business class seat got stuck they have to reset, how they got clearance to fly this aircraft? Never again
Food is not good at all No service at all None of the buttons is working to call crew members No t v is working - already inform the crews members that t v is not working but no help at all
Staff was very unpleasant. Food repeats. Seats were very uncomfortable. Spacing was not enough for legs. TV was not working and after telling twice they said will come to see it later. No one responded. Charging plugs were broken. Our watch and other devices were out of battery. Washroom was so dirty. Water all over the place. No seat covers or soap.
