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Cons: "Air India promises to give you minimal service and maximum prices due to COVID. Horrible business class seats"

Pros: "Nothing"
Cons: "Everything"

Cons: "Food wasn't good at all, so if you improve the food quality, that would be much better experience."

Pros: "Food and crew"
Cons: "Toilets didn’t work, they were dirty and no water!"

Pros: "Very rude crews"
Cons: "Seat had some chewing gum and when I complained. I get just covered with a cloth very very unhygienic flights"

Pros: "Food"
Cons: "Power points weren’t working."

Pros: "1st off, it was Mumbai to Newark. 2nd it was Business Class and was (if possible), better than excellent."
Cons: "It could only have been better if it was free"

Cons: "Fix the tv screens on the seat none of them worked in my section. Sat 15 hrs 30 mins without any entertainment."

Cons: "The remote control or the touch screen weren’t working. No one could do anything about it. Seat 37J. Spent 16 hours without any television/screen support"

Cons: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"

Pros: "AirIndia Charges pretty good amount for ticket prices compare to other airlines but internal seats and other infrastructure is pretty old. Please upgrade the flights."
Cons: "seats, entertainment system, lights are pretty old. Need upgrades."

Pros: "On time mostly clean and safe"
Cons: "Air India is close to no frills travel. The movies were working this time though."

Pros: "Got in 30 minutes prior to expected arrival time. Good food"
Cons: "No entertainment. Old place so quite a bumpy ride, lots of vibrations"

Pros: "I travel first time with Air India, but I enjoy my journey,, it’s fast n comfortable, I will recommend this Airline for your safe journeys"

Cons: "The tv audio was not working and non of the crew came to see if it could be fixed."

Pros: "Air India boarding and connections at New Delhi are awesome. City checkin counters, express metro to terminal, easy through connections."
Cons: "The planes are dilapidated, with broken electronics, and uncomfortable seats (though great legroom for these times); decor is tired and depressing."

Cons: "I wish the crew was service oriented. As this is the only direct flight is the only reason to take this flight."

Cons: "They gave my assigned seat (unpaid though) to some one else and gave 3 separate seats in far off aisels for me and my 4 year and 9 year old kids. I had an ordeal at airport with AI staff and they didn't care, same experience with crew.Awful"

Pros: "Nothing good about the airline"
Cons: "Crew not polite or helpful. Didnt even come when pressed the call button 3 times. Arrogant air hostesses. No food available. Ran out of non veg . Gave breakfast item for dinner time( omelete and sausage ) and gave rice and okra for breakfast to my co passenger. Th food was horrible tasting. Cold and frozen croissants. Very bad food and service. Did not get a pillow. The airhostess said there were few pillows and they ran out! Also did not have headphones. . Will not travel with Air India in the future. Did not take expect my mational airlines to be this pathetic. Also was an hour late . The arm rests are worn out. Dirty seats."

Pros: "NOTHING"
Cons: "Every thing"

Pros: "Overall good flight"
Cons: "Was late by about 1 hr"

Pros: "NA"
Cons: "NA"

Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"

Cons: "TV did not work both ways. Poor selection of content."

Pros: "Pretty comfy. Most staff is decent."
Cons: "Infotainment system is hard to use and always half broken."

Pros: "Good crew"
Cons: "The flight is the oldest and dysfunctional everything that I ever flew and I have been flying almost every other month for over 10 years. Crappy entertainment option for a 17 hour flight and nothing works, food was mediocre too. They serve dinner/breakfast and alcohol based on India time and not based on your destination time which is odd because they serve you alcohol just before landing at sfo at 6:00 am. It’s outta control."

Pros: "Food"
Cons: "The USB Charging point was not functioning. The display of a seat in my row was not functioning"

Pros: "Leg space"
Cons: "Crew is not interested in visiting the cabin at all. Half of the on seat entertainment screens do not work. The selection is poor."

Pros: "nothing"
Cons: "justfly.com was very unhelpful"

Pros: "The timing and comfort is good."
Cons: "When sear assignment was done for aisle, still I was given a middle seat. Registered for non vegetarian meal but was given vegetarian"

Pros: "Flight was on time and reached SFO before time."
Cons: "It was an old flight were none of our three seats infotainment were working, also noticed similar issues with other passengers too. It is difficult to find crew members other than fixed food serving time."

Pros: "Priority Boarding for families, on schedule. Food ok for indians."
Cons: "Entertainmaint system does not work. To boaring to fly 15 h without that."

Pros: "The only 2 crew members that made me want to review "Excellent" instead of Poor, were inside the aircraft."
Cons: "Bullshit boarding process that left me furious! I had a family of 5 that all had seats together. I specifically requested for extra leg space chairs as I have someone in my family who is 6'+ and another member who recently had knee replacements and thus needs extra leg space to allow more knee flexibility. My seats were all good to go, and I arrived at the airport 8hrs prior to my flight and was able to check in and print boarding passes. When I was boarding the aircraft, the gentlemen crossed off my families seats and re-wrote them in PEN right at the gate. I told him I did not approve, and he said "it is to make all your members together". I had told him we were already seated together and I did not like him switching my seats last minute. Turns out when I went in the aircraft that my seats were given to other members, and my family was forced to sit in another row. The team in the aircraft called the guy from the gate and asked why this was done. He gave me all sorts of bullshit excuses, none which made sense. He said it is "Impossible" to give me my original seats back. The other issue occurred from SFO-DELHI where the crew was incredibly rude. They would walk away in the middle of someone speaking, and wouldn't stand to listen to the full request."

Pros: "Good food, smooth flight and excellent flight!"

Pros: "Efficient, fast-travel, smooth-flight, ample of food, .."

Pros: "Food"
Cons: "Entertainment"

Cons: "bad service by crew flight is late all the time no regrets by air india"

Cons: "The service I the plane is not good,food was so bad,I asked for non veg meal bt flight attendant said they only have south India and Punjabi veg meal,staff"

Cons: "just 1 drinks service on a 16 hour long flight"

Cons: "Service"

Pros: "Cre member was really great"

Pros: "Flight arrived on time in SFO."
Cons: "Last minute delays caused by additional security checks. I almost did not make it to the boarding hate in Mumbai."

Pros: "I came home safely"
Cons: "Not enough food. No tv or in flight entertainment. No wifi"

Cons: "One of the passengers threw-up in the aisle near the restroom and the airlines staff simply threw some news paper on top of it rather than actually cleaning it up so we all sat there smelling it for another 5 hours."

Cons: "rude air hostess food no juice, drinks no alcohol had food poisoning didn't get food on time"

Pros: "Service"
Cons: "Broken entertainment system"

Pros: "Nothing"
Cons: "Everything. Nothing works on the planes, it is very uncomfortable (esp for a 16 hour flight), and the food is terrible!"

Pros: "Best services and promptly reply when we called."
Cons: "N/A."

Pros: "The behavior of the staff."