I had great difficulty in switching flights. The airline said it was up to Kayak and Kayak said it was up to the airline! Incredibly frustrating!!!
Didn’t fly with them as someone had cancelled my flight
We missed the connection because we had to wait for a shuttle from the plane to the Terminal. Also, we needed assistance and none was available.
Economy plus was a very enjoyable experience. Lots of room and the crew were fantastic with the kids. We even got a chance to meet the pilot
Experience with British Airways was hopeless and the response from ground staff after flight cancellation was hopeless
This was the second time on BA, food terrible, bathrooms gross,( granted, that was mostly due to the disgusting children urinating all over it)boarding was late and disorganized. No gate issued until last minute st Heathrow, bad system, caused undue stress. Seats were painful, that's what you get for traveling like a poor in economy, right BA? Should have been able to afford business or first class if you want to actually be able to walk upright without back pain after a trip.
This flight from London to Chicago was actually on an AA airline. I did book through BA but the flight was AA. Great flight, hectic in Chicago, I wouldn't choose to fly through Chicago again, but that's not the airlines fault. The flight itself was great.
Nice flight, attentive crew, soft landing by the Pilot,, comfortable seat.
The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.
Very quick boarding. I was surprised we only got a small water and small thing of cookies, everything else was for purchase. No entertainment. Crew was excellent though.
