The paneer served was so hard.
Perhaps providing a menu would have helped as it was my first time onboard and I did not know what was being served.
Excellent service provided!
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Cons: "The boarding was poorly managed."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Cons: "No entertainment very bad seats no blanket when asked for"
Cons: "Co passengers"
Pros: "Always ahead of scheduled arrival in my last few flights. Love it"
Cons: "Nothing I didn't like"
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Pros: "Excellent ground crew and flight attendants."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Promptness and efficient management of time. Nice staff!"
Cons: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "I wish Indigo flight get in-flight internet."
Pros: "Good service"
Pros: "Very good cabin crew"
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Cons: "Very uncomfortable seats. Small and hard"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Pros: "It started on time and landed before time."
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Good crew, comfort & food."
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Cons: "No refreshments available for the return flight."
Pros: "Time keeping and professional experience"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"
Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
The 3+ hour delay at the start was a real annoyance. The delay was updated at the gate only at the flight departure time and not earlier. The boarding staff came at the desk very late and could have announced the delay sooner. The staff however comped for a lunch and that is appreciated. The flight itself was ok. The staff were professional and helpful. The meal options were standard, nothing exciting. The in-flight entertainment system came on after long delays and had periodic interruptions. The airplane was old and lacked in-flight WiFi. I don't think this was good value for the price paid for the ticket. I would probably go with an alternative with Air India the next time.
Good Food. Entertainment not enough choices
My seats were broken and tv didn’t work. It’s not good experience
Security check process was slow and in efficient.
Cons: "Poor costumer service."
Pros: "Time to destination with non stop flight is excellent."
Cons: "Crew addressing elderly people, My mom was provided food until she went and explicitly asked for food."
Pros: "Spanking new dreamweaver aircraft."
Cons: "Non working usb ports, stale entertainment fare need to be addressed urgently"
Pros: "Everything is very comfortable"
Cons: "It’s perfect"
Cons: "They bumped me and put me on a later flight. Yikes"
Pros: "Nothing in particular."
Cons: "No inflight entertainment. Old plane - no facility to charge phones, not even a bag to keep things. flight crew could smile more."
Pros: "4 hours delayed and horrible service. I really hate this flight company!!!!"
Cons: "Punctuality and better service. Please let passengers know early of any changes. Utterly shocked."
Pros: "Smooth and good."
Cons: "Flight was delayed by an hour."
Cons: "Proper check in at the surat airport is requiresd"
Pros: "timing and service at airport"
Pros: "Crew was helpful and seat was very comfortable"
Cons: "Entertainment system"
Cons: "Flight delayed by 4 hours for mechanical issue, which would cause missed connection to Delhi, and missing onward flights to the US. We bought new tickets on SriLankan Air in order to make it to Delhi on time for our connection. Option to cancel Air India flight, but for a cancellation fee."
Pros: "Nothing really stands out, other than they did feed us. Similar flights in the US only offer complimentary beverage service and food for purchase."
Cons: "Super tight seating, both in the space between the rows (my knees hit the seat in front of me), and in seat width. I am not a big person, and felt the seat was really narrow. Flight full, so no room to stretch out. Interior dated and grungy. Not a comfortable journey."
Cons: "Everything is bad"
Cons: "The flight was supposed to leave at 5:45 am it was delayed for 3 hours and then canceled until 20:30. That flight was delayed for 2 hours. I finally made it to my hotel and only had 3 hours to sleep until my classes began at 8 am in Bengaluru. I have never been more miserable. Being late made my trip extremely complicated. I didn't have time to prepare for my classes. I'm never flying Air India again."
Pros: "Delayed. Had to wait"
Pros: "Short but comfortable flight. Staff were friendly and attentive"
Cons: "Delay wasn’t announced until almost close to scheduled departure time"
Pros: "The flight was not full, which was great as I could stretch. I had requested a special meal and it was served. The crew were nice and attentive."
Cons: "Delay in luggage delivery at Bangalore."
Pros: "Courtesy of staff and their service"
Cons: "Entertainment was not there. No headphones Limited choices"
Pros: "Decent food on a very short flight."
Cons: "I was in the check in desk two hours before the flight time. I was asked to go for baggage scanning twice and that took almost hour and half. We had to rush with the kids and didn't get any assistance from the air India ground staff."
Pros: "Nothing in particular!!!"
Pros: "I told one of the crew members if she can change my seat because my screen wasn't working. She told me she will be be back but she never did come back."
Cons: "The attitude of the crew member."
Pros: "Awesome in terms of safety and time taken. He was tired after the journey, nevertheless he enjoyed the food and was extremely satisfied with customer service. Just an 1-1/2 halt in Delhi without going through custom and immigration. Love this hop."
Cons: "Time taken from SFO to Delhi - 15-1/2 hrs."
Pros: "On schedule"
Cons: "Horrible food"
Cons: "Horribly uncomfortable plane. The seats are worse than economy in a US airlines plane"
Pros: "Non stop feature"
Cons: "Leg room and food(vegetarian dishes)"
Pros: "Domestic is way better than International flight"
Pros: "It was on time and reach on time which is amazing"
Cons: "The cabin crew weren't as warm as the international flights"
Pros: "New flight, good food, hospitality"
Cons: "No tv"
Pros: "Was a good clean airplane."
Cons: "Confusing about the connection flight as no announcement was made and travellers were only able to find out on the ground. Immigration check as abysmal as ever with no PR effort by the officials"
Pros: "Only grace was the 777-800 EK was almost empty"
Cons: "Direct flight was canceled without any update, made travel on 2 hop flight making my tourney time double."
Pros: "No on board entertaintment screen"
Cons: "always late, never on time!!not sufficient snacks. no food when we had a delay, not even water! very very limited space between seats. tv not working half the time. Overall experience not good!!!"
Cons: "The boarding crew was not helpful. Their signs were incorrect. They had no desire to find out answers to timely questions. They ran around like chickens. It was chaos at the gate. Once on board the plane, all was fine."
Cons: "Too expensive overweighted luggage"
Pros: "saves time"
Cons: "Hygiene and cleanliness Food & Bev service"
Pros: "The food was great. The aircraft was nice and clean. The stewardesses were efficient and friendly (except for having me delete a photo I took of the interior of the plane!!!). Ground staff were very helpful and reassigned us to an earlier flight because our original flight had a two hour delay."
Pros: "Everything about the flight was smooth and staff were competent"
Cons: "All the staff, especially the in flight staff, were very cold. There was no friendliness that you see with other airlines."
Cons: "The plane was late making us late for our connecting flight so not only did we have to get off and go to the next gate but we also had to recheck our luggage. We were charged for the weight of our bags for the second flight because it was over limit. We were not aware that the weight limit would change from one plane to the next. It was ridiculous. We should not have had to pay over $80 for this when we were told the limit was 25kg. We made it to the plane just in time. It was a very upsetting experience and we will definitely think twice about flying air India in the future."
Pros: "Got me to the destination in time and in one piece."
Cons: "Nothing more than to bring you from point A to B."
Pros: "Staff was friendly!"
Cons: "The seats were very dirty as well as it was very sticky around the tv screen."