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Selection of movies didn't include recent box office hits. Food was average not great. English sparkling wine is not drinkable. Otherwise, everything was great.

Food has been disappointing in both legs of flight to india

The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.

Following a paid seat upgrade for enhanced comfort, I encountered an unacceptable odor in my assigned area. It took three hours for the crew to relocate me, and the replacement seat was unacceptably close to the lavatory, offering no improvement.

I did not fly by vergin atlantic from bangalore to vasco da gama

We’ve used VA before many times the experience is always been good they have lovely staff and the food is always delicious.

Everything about the flight was amazing from check in to boarding entertainment was okay food we didn’t try.

Hi vergin Atlantic service was good but the flight ticket agent travel up charge me extra 57 pounds as a airport charges, actually I refuse to pay but they say if I not pay £57 then they say you will not be able to travel from Heathrow to goa ,so for me there was no option and it was just 3 day before my departure so i paid, so please look in to the matter. And I have a receipt of £ 57 as well .thanks

From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff were fantastic friendly nice they came round and check we need anything else to eat or drink

Very good airline. There is still some room for improvement but overall I’m happy

The quality of service in AI Express was much better than Air India

Old plane, got upgraded to “first class”, shaky and squeaky seats, too many announcements, crew was absent but over friendly when interacting.

Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.

When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!

I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.

I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however

Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.

Poor, pilot flew as if he was in hurry and had to coverup for wasted time

seats were not comfortable, entertainment was not working and food could be much better, given the airline calls itself full service and india's flag carrier.

Mediocre staff, crappy food selections and no entertainment for a 14 hour flight. The only good thing was that it was a direct flight.