Boarding at Mumbai airport was terrible, the staff had no idea how to handle it. It was chaos - and led to a delay
My seats that I paid for were changed last minute and I had to sit in uncomfortable chairs
Direct Connection is the biggest advantages. Aircrafts are now better but food and beverages could be better and served more often in a ultra long flight
Very very impressed with the proactive care and alertness with which ABHISHEK Chowdhary took care of us. Quietl,dignified , very alert, and meticulous. Very impressed. Also with SUNiL Kumar who was there for us in a very helpful way. SHERLY ALEX On Flight 119, BOM TO JFK CUSTOMER ON SEAT 21C, 21ST March 2024
The flight was fine. The cancellation of my flight and the proceeding service was ABSOLLUTELY AWFUL! When my connecting flight was cancelled, there was nobody there to help reschedule a flight, get a refund, find our luggage and above everything else, they kicked us out of the airport since we didnt have a valid ticket (since it was cancelled). here i am 8,000 miles from home, after being on a flight for 15 hours and face 6 hours of delays then finally cancelled and kicked out of the airport with noway to get a refund, find my luggage, get a new flight (except just by a new ticket). And oh, this is at midnight local time. AWFUL.
The aircraft was newer 777 model and had comfortable seats and plenty of leg room even for basic economic ticket. Air India is upgrading their fleet and I was fortunate to fly on one of the newer aircraft this time. The direct flight is definitely convenient if you do not mind sitting in the aircraft for 15+ hours
Check in for 2 flights to jfk and Newark at the same time at same counters was chaotic. It appears AI does not care inconvenience to passengers specially seniors who had to wait for hours to check in even after coming 4 hours before departure. Every day this flight takes off at least 1 to 2 hours late from Mumbai. Why not change the departure time by one hour instead of making passengers wait in the aircraft. The food is way below average. Surely passengers can pay $10/- to 20/- more to get a decent meal. Your dream to become world class airline will remain a dream if you can’t improve on basic services. The seats in new aircraft’s are terrible for long flights. Also the leg room is reduced. But who cares for passengers comfort. AI is only looking at it profits. Wants to make good the losses in shortest time with total disregard to passengers comfort . The earlier AI realizes this the better.
Our journey was pleasant and the service provided by Cabin crew was commentable.
Entertainment was good. Food sucked and service was really bad. Poor service on alcoholic drinks and food menu for teens
Flight was canceled. Rebooked on the next day’s flight. Experience at airport to rebook was awful. Entertainment system did not work on rebooked flight.
