Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!
Very nice and pleasant. Boarding was quick and the crew were responsive
IndiGo is low cost and therefore no frills, but is always a pleasant experience. No mood lighting and fancy features but clean aircraft, professional crew and absolute value for money.
Not professional and didn’t know about double seat even when I paid for it and have a confirmation. Lack of comms between teams.
deboarding is very poor after landing it took around 45 minutes to come out.
Worst checkin experience. Lot of delays. Checkin agents rude. Flight delayed. No regrets by the airline.
INDIGO Never On Time & Always Prefer to Shuttle Passengers Like shuttle Corks
I did not like the communication gap existing amongst the staff and the customer. My flight to Nagpur was delayed by two and half hours but it was informed to me on email ( not by W.A. or SMS) when I have already left my home in Baner area. I was painfully detained at airport with luggage when the gate no. 10 was changed to 5. I'll never recommend your flight to anybody.
Already mentioned the didorerly check in process. The crew were not aware that I pre-booked for snacks and paid for. They said I have to pay for snacks and drinks, when I showed the crew my boarding pass they said that the system was not updated with this information. Very strange excuse..
The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.
They rescheduled flight..no customer care to even reach or accommodate
Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight
Old and filthy aircraft Boarding was free for all with no zones
We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes
Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.
The boarding was not in sequence. All were invited altogether. I was not secured the meal I had asked for.
Poor behavior by ground staff in Mumbai. Very harassing. Initially they did not let me board with my little violin. They do not have the correct information. No concept of hospitality. The food on the flight was not good.
Information about when boarding would start was missing. Ground staff wasn't ready to provide any information with the answer being in the next 15 minutes any time we asked. (Took 2 hours)
The flight was fine. The cancellation of my flight and the proceeding service was ABSOLLUTELY AWFUL! When my connecting flight was cancelled, there was nobody there to help reschedule a flight, get a refund, find our luggage and above everything else, they kicked us out of the airport since we didnt have a valid ticket (since it was cancelled). here i am 8,000 miles from home, after being on a flight for 15 hours and face 6 hours of delays then finally cancelled and kicked out of the airport with noway to get a refund, find my luggage, get a new flight (except just by a new ticket). And oh, this is at midnight local time. AWFUL.
I will never ever fly in SpiceJet again. 1. I paid for my additional baggage weight before coming to airport and I have the receipt from Amex card. But the staff couldn’t find it so I ended up in paying again. 2. Online registration doesn’t work with international phone number so I don’t know where the issue was with my check in 3. Who weighs a backpack and a hand luggage for 7kg? With just a laptop, charger, empty carry on luggage might become 7kg. Felt like the staff was hired to just target money collection. 4. While boarding the flight, the staff on the ground was rude while I searched for my boarding pass. 5. The landing was so bumpy. 6. Longest shuttle from spice jet landing to the airport. Bags came in even later.
The flight was delayed by 3 hours, took off at 11.30 pm, instead of 8.25 pm. No refreshments were given to passengers. Despite long wait.....pathetic.....
The flight didn't even take off and cancelled in a royal manner. Hopeless airlines.
The flight got multiple changes of timings and ultimately I had to cancel it.
I have been an NRI living abroad for the last 35 years, but I had one of my worst experiences recently at the Dharbhanga airport, especially with the ground staff. Their behavior was very rude; one of the staff members almost abused me and charged me extra for my laptop and cable that I was carrying from Dharbhanga to Delhi, where I had an international flight. Despite being careful with the weight limits, the ground staff treated me very poorly, making it one of the worst flying experiences of my life.
Staff could have been helpful when traveling with kids and seniors. Not at all professional staff, just some janitors who do not understand hospitality. The food was horrible; the tomatoes tasted foul. The flight was small and the legroom was not good.
Flight was changed without proper monitor display. Boarding process was confusing with no announcements.
IGI T-1 terminal is under renovation. So, the boarding and check in process took extremely long, due to reduced number of kiosks. Further, the flight was delayed by 1 hour 15 mins. The same was not being properly informed to the passengers because of which a feeling of slight chaos was evident amongst the passengers. All this further increased the discomfort, which was already in the menu due to the ATR aircraft. Lastly, the Spicescreen website wasn't working properly due to pathetic interface and poor wifi connectivity, which otherwise could have been a pass-time during the flight. Such issues were not expected from Spicejet and need to be taken care and handled in a better manner in future.
The flight 3 time delay I was so nervous and full tired
Cabin crew was really nice, especially the head air hostess.
