Daily cleaning, installation of cabin HEPA filters on flights from Portugal to Kolkata
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Scores according to KAYAK customer reviews
Pros: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "Everything was fantastic"
Cons: "Prices please low and cheaper"
Pros: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Cons: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Cons: "too good a airline .I recommend this to all passengers travelling"
Pros: "Crew and service One of the flight attendant saved my daughter when she Was chucking on nuts , they went above and beyond Just duty and did everything in their power to save her"
Cons: "Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight."
Pros: "Always excellent"
Pros: "The staff is very nice and good service and very helpful"
Cons: "The Delay and the rough landing"
Pros: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Cons: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
Pros: "Service, updates, smooth flight"
Cons: "Very tight seating in enconomy."
Cons: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Pros: "Good food, comfortable seat, good timing."
Cons: "The crew seemed a bit harried rushing around the cabin. For example, I was given chicken when I asked for pasta."
Pros: "The food was great and the service was very good."
Pros: "Every thing about the flight but the"
Cons: "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"
Cons: "terrible delays and little assistance in Warsaw from turkish airline desk"
Pros: "Food good movie selections and Nice staff"
Pros: "The seats were comfortable, food was ok . Staff were friendly"
Cons: "The service was a bit relaxed, with kids I had a little hard time getting attention promptly"
Pros: "Service and food"
Pros: "The saving grace for the trip was my segment of flight from Istanbul to Antalya. Excellent seating, service and overall experience. Thank you."
Cons: "The flight departed late from LAX thus making me miss my connecting flight to Antalya. It was a long and tiring experiencing for a 74 year old women. Seats on the airplane were so small I could barely get in an out of them. No one to direct me at the gate in Istanbul and explain where I needed to go. Food very ordinary compared to other flights I've taken with Turkish airlines. Thought I was on a different airline flying from Istanbul to Antalya. That segment was excellent."
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pros: "Service.. questions answered. food"
Pros: "Food and drinks,"
Cons: "No USB outlets."
Pros: "From the minute we boarded the plane, we were given refreshments and tasty food in the business class. When it was time to sleep the flight attendants made our beds for us! It was heaven! We will use this airline again!"
Cons: "If you were to become hungry in between the meals they serve, you need to go to the chef's station to pick/ask what snacks you would like. As a first timer we stumbled upon that. One of our seats didn't work but was able to scoot over as it wasn't full."
Cons: "I could not figure out how to get a vegetarian meal."
Pros: "Comfortable plane, excellent and friendly crew, easy check in and smooth flight."
Cons: "Getting off the plane at Istanbul airline was on the tarmak and then transfer to airport via shuttle. It says raining outside, the stairs going down where wet and one had to run to the bus. This was fine for me but not the find for more senior passengers. No personal entertainment but very short flight."
Pros: "Decent food & entertainment but that doesn't change the fact that my flight didn't actually go to my destination, which is the purpose of booking a flight after all, no?"
Cons: "Rerouted us to Adana without warning. No help in rebooking flights. No instructions as to what we were supposed to do. Had to stand in several very long lines - incredibly disorganized. Lost an entire day of my trip."
Pros: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Cons: "This is not a Turkish Airlines issue, per se, but an airport problem. Ataturk is very spread out and there are far more planes than gates. More often than not, the plane parks way out in the back 40, and shuttle buses take you to a processing point. If you have less than a 2 Hr layover, and you're switching between Domestic and International flights, you will need to walk at top speeds, or run. Passport Control and multiple security checkpoints could easily cause you to miss your flight."
Cons: "Update your multimedia for entertainment"
Pros: "See above. The food was excellent"
Cons: "Our seats did not recline"
Cons: "No gate number on boarding pass from instambul to tirana. Very confusing ."
Pros: "Very good service, nice food, comfortable plane, Wi-Fi available"
Cons: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Pros: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Cons: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Cons: "Agaun same food..."
Pros: "The bread service"
Pros: "Again, service was awesome business class cabin temperature should be lowered as it was hot."
Pros: "Flight took off on time"
Cons: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Pros: "Everything overall"
Cons: "My lock on my checked luggage was broken and things were stolen, it is quite unfortunate not to be able to thrust an airline with one's personal items."
Pros: "Food and in flight service"
Cons: "Flight boarded late, boarding process was chaos, and we took off two hours late. This in turn made us miss our connecting flight. We had to spend the night in Istanbul, forfeiting our luxury hotel in Venice. They wouldn't let us get our bags in Istanbul so we were unable to get toiletries or change of clothes. I will be seeking reimbursement for Venice hotel, Istanbul recruited visas, and travel inconvenience."
Pros: "The staff"
Cons: "Food quality degraded compared to early years. I have been seeing the very same food for couple of yours- tasteless bland food did not have the bridge, we had to use buses at Istanbul airport"
Pros: "Thats awesome"
Cons: "All personel it was good."
Pros: "The flight attendants were wonderful."
Cons: "The row my seat was in was missing... No row 13! We had a mechanical issue prior to departure which left us running a bit late. It would have been nice to have a real gate assignment in Istanbul rather than having to take a bus tour around the airport."
Pros: "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
Cons: "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."
Pros: "fast boarding, on time"
Cons: "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"
Cons: "Food was better in last trip. This time is sandwich"
Cons: "The food was just ok."
Airlines flying from Portugal to Kolkata have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Portugal to Kolkata
Masks required on board, masks provided on flights from Portugal to Kolkata
Social distancing seating
Middle seats unavailable to book on flights from Portugal to Kolkata
Testing for antibodies, testing for symptoms for flights from Portugal to Kolkata
Waiving of change fees. Search flexible flights from Portugal to Kolkata