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Pros: Good service in future always Qatar Airlines

Pros: like all the crews. nice attitude and friendly. very helpful to your needs.

Cons: selected our (3 in a group) seats 24 hours before. but in Doha, the ground crew named Mohammed changed our seats . usually in usa you need to ask if you could do that. but that guy printed the new boarding passes and then said we change your seats. i told him that was rude and not courteous to passenger. he had no answer.

Pros: Everything

Cons: Nothing

Pros: attentive crew. comfortable seating. good food options

Pros: Everything was great!

Cons: Nothing to complain about

Cons: Bathroom faucet awful. Seats in premium economy not comfortable.

Pros: Premium Economy was very comfortable

Cons: Food was delivered in a hurry just after we embarked A bit more relaxed would have been better

Cons: This has been the most convenient way I’ve ever traveled.

Pros: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Cons: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Cons: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Cons: Just the entertainment. Movies could be slightly better not a critic just a suggestion

Pros: Crew was brilliant

Pros: The crew is very friendly and helpfu; the space between seats is noticeably larger than usual

Pros: Nothing

Cons: Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements

Pros: The crew was very good. Seat was comfortable.

Cons: Running water in the bathroom.

Pros: Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness.

Pros: Easy Boarding, nice crew

Cons: More vegetarian food options

Pros: Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks.

Pros: Crew was great and food was nice!

Cons: No toilet available at gate due to enhanced security measures when flying to the USA.

Pros: Friendly staff

Cons: Fly on time

Cons: I like everything about the flight

Pros: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Cons: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Pros: The time and the route and seat pitch.

Cons: Food and crew.

Pros: Train the stuff Better food

Pros: Best crew we’ve ever had.

Cons: Qatar website needs work

Cons: No toilet available at gate due to enhanced security measures when flying to the USA.

Pros: Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks.

Pros: I have no time for you sorry

Pros: It was absolutely on time. Great!

Cons: The meal is always too spicy and for more south Asian style. I prefer more European meal.

Cons: Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed.

Pros: Terminal 5

Cons: Expensive

Pros: Train the stuff Better food

Cons: The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!

Pros: Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice

Pros: Nothing

Cons: Need improvements

Pros: Best crew we’ve ever had.

Cons: Qatar website needs work

Pros: like all the crews. nice attitude and friendly. very helpful to your needs.

Cons: selected our (3 in a group) seats 24 hours before. but in Doha, the ground crew named Mohammed changed our seats . usually in usa you need to ask if you could do that. but that guy printed the new boarding passes and then said we change your seats. i told him that was rude and not courteous to passenger. he had no answer.

Cons: No gate for departure or arrival. No business class longe in Cape Town.

Pros: The 1-hour complimentary wifi.

Cons: Hope they had the immigration/arrival card on the airplane.

Cons: The entertainment did not work good the entire flight

Cons: Just the entertainment. Movies could be slightly better not a critic just a suggestion

Pros: Inflight services

Cons: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Cons: Flight was delayed 40 minutes and arrived 2 hours later.

Pros: Yes

Cons: Food variety

Pros: The crew is very friendly and helpfu; the space between seats is noticeably larger than usual

Pros: Yes, Crew was amazing and timing was perfect.

Cons: Excellent performance

Cons: The breakfast scone was disgusting but dinner was great!

Pros: Crew was great; super easy boarding process; flawless take off and landing.

Cons: N/A

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Cons: No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience.

Pros: Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew.

Cons: Nothing comes to mind. Keep up the good work.

Pros: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it

Cons: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions

Pros: The crew was friendly and willing to serve.

Cons: Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats.

Cons: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline

Cons: The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!

Pros: The crew was friendly

Cons: Bathrooms could have some lotion for dry skin

Pros: Excellent crew and great food.

Pros: The crew was very friendly.

Cons: Seats can get better.

Pros: Flight overall was unremarkable. Aircraft was almost twenty years old and looked it.

Cons: Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has.

Pros: Crew was good. Seats comfortable.

Cons: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Cons: Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again.

Pros: Nothing actually

Cons: Everything

Pros: Same as before

Cons: Same as before

Pros: Amazing crew. Very attentive to passengers and genuinely nice.

Pros: Train the stuff Better food

Pros: Best crew we’ve ever had.

Cons: Qatar website needs work

Pros: Young crew, with positive attitude and very kind and helpful.

Pros: Good movie selection. Attentive crew.

Cons: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Pros: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Cons: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Pros: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.

Cons: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!

Pros: Easy Boarding, nice crew

Cons: More vegetarian food options

Pros: Great crew and amazing food.

Pros: Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort.

Cons: Media choices were not interesting to me. Used my own device instead.

Pros: The crew is very friendly and helpfu; the space between seats is noticeably larger than usual

Cons: The breakfast scone was disgusting but dinner was great!

Cons: Bathroom faucet awful. Seats in premium economy not comfortable.

Pros: Nothing

Cons: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Cons: Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat