Daily cleaning, installation of cabin HEPA filters on flights from North America to Vasco da Gama
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Scores according to KAYAK customer reviews
Pros: "Private cabins in business class"
Cons: "Better control over boarding process"
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pros: "Absolutely professional!"
Cons: "Nothing all perfect"
Cons: "Qatar airport duplicTe security check"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Pros: "Just OK"
Cons: "Airport lounge at Ahmedabad"
Cons: "They are the best and air Canada should learn from them"
Pros: "Yes very"
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Cons: "Boarding process, and in-flight entertainment and wifi"
Cons: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Cons: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Cons: "Transit 9 hours without hotel"
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "very courteous flight crew"
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Cons: "Entertainment and food timings are odd."
Cons: "Good service"
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "Great service. Courteous staff"
Cons: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"
Pros: "Entertainment list were great."
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Cons: "15 passengers waiting in line for the bathroom"
Pros: "Office staff was cooperative Overall flight was good"
Cons: "Ground crew was rude in behavior - not all but briefing counter staff"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "Quality food and hospitality"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "its a five stars trip in its services"
Pros: "The stewards were very attractive, the entertainment was plenty of movie choices."
Cons: "The food was terrible, the seats were extremely uncomfortiable."
Pros: "Great service and food."
Pros: "First flight was okay"
Cons: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."
Pros: "Attentive flight attendants, good entertainment selection, and yummy food."
Pros: "The staff was good and food as well had a great trip"
Pros: "The crew was polite"
Cons: "I ordered a vegetarian meal and they didn't have one for me. The breakfast was terrible. Green beans and strawberry yoghurt!?"
Pros: "Excellent airline. Great experience. Easy. Professional. Efficient."
Pros: "good noise cancellation"
Cons: "staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors."
Cons: "Wifi access"
Cons: "Departing on time."
Cons: "Departure time"
Cons: "Everything else"
Cons: "They gave 2 veggie meals to mu big strapping men seat mates and the ignored me entirely!"
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Pros: "The quality of the plane was good and the movies were good. Also the blanket and pillow was nice."
Cons: "I was really cramped and couldn’t recline because the guy behind me was too tall and it amashes his legs, so I had to be uncomfortable for the entire flight."
Pros: "The title says it all"
Pros: "i was cold and i woke up to find an *extra* blanket on me. quickly unwrapped it and put it on and all good after that."
Cons: "ba website messed up our meal selections. luckily the staff were nice and gave us something suitable."
Pros: "The seat headrest makes it easy to sleep. Good selection of movies. Didn't get hungry."
Pros: "The A380"
Cons: "Two kids in front of us screamed throughout flight No sleep possible"
Pros: "Friendly staff. Good films to watch. Arrived on time."
Cons: "The meal selections were not great. Choice between chicken and vegetarian was not much of a choice. Beef, pork, lamb, fish - all better."
Pros: "Not too much"
Cons: "Nearly everything. BA is about 30-40% of what it used to be"
Pros: "Funny safety video. Good beer and wine. Lots of movie choices. Never a line to the toilets."
Cons: "Cramped seating area, but I did have an extra seat next to me."
Cons: "very very short layover at London, had to run to the gate and almost didn’t make it. Only one of our two bags made it to Dublin. Not happy at all. Not sure if I will be booking with kayak again."
Cons: "1 week prior to departure I found my itinerary was cancelled as I could not find it under my flights - no email notification to either traveling party - TERRIBLE - all data in the computer under profile correct. It took two hours on the phone to fix things and the wanted to charge more as seat rates went up"
Cons: "I did not like"
Pros: "Everything thank u"
Pros: "Good attitudes"
Pros: "Good food and service once on flight and again fixed connections before landing"
Cons: "Terrible boarding experience. Rude gate workers and almost two hour delay because of it"
Cons: "My suitcase got stuck in London, now I have to chase it..."
Pros: "Ease of booking flights and you get what you paid for.. excellent!"
Pros: "Loved the wide selection of movies to watch, as well as being served two meals."
Cons: "I wished the seats reclined more. The flight would have been near perfect then!"
Pros: "everyone was very nice. We were on time"
Cons: "I am 5 feet to inches, my knees hit the seat in front of me when the The front seat was back"
Pros: "Flight was good. Crew kept us updated and tried to keep everyone happy."
Cons: "Catering truck hit landing lights so we had a 2 hour delay to get that fixed before we could take off."
Pros: "Nothing was bad. Take off to landing was great. Red wine was"
Cons: "Announcing gate information only 45 minutes before departure and having only 25 minutes to get there before gate closing is very inconvenient and nerve wracking."
Pros: "First international flight. Did not know you are treated so well."
Cons: "That i am not able to sleep pn night flights. Not a problem of the airlines.Gail"
Pros: "Great flight, comfortable and the entertainment was perfect! The 10 hours flew by very quickly and the crew was amazing! Hey"
Pros: "The video selection was terrific."
Cons: "I was right in front of a cabinet that the stuardess used and my seat was hit at least three times. The seat bottoms were much too painful for a 10 hour flight, I even sat on my pillow the last five hours just to be somewhat comfortable. Next time I will request a second pillow."
Cons: "The hour + delay leaving LAX AND DELAY again on landing"
Cons: "luggage didnt arrive"
Pros: "Great selection on entertainment and the flight attendants were very attentive."
Cons: "I'm accustomed to another airline that gives a bit more seat space and you can order snacks often."
Pros: "We were on time."
Cons: "Cramped, crowded. Could not walk around. Stingy on water, beverage. Air quality was poor. Flight made me cramped and sick from small seat and non-movement."
Pros: "Nice plane and good food, very nice flight!"
Pros: "Liked the private bin to hold personal belongings in."
Cons: "Paid $81 used for a twin seat and they assigned the second seat to another traveler without refunding my $81 dollars. The passenger was over 6ft and large taking up a large amount of space."
Cons: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"
Cons: "Nothing that was good."
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Pros: "Hello I saw charged the ticket twice !!!! Thank you"
Pros: "Crew was great!"
Cons: "Seats were so close together I could hardly move. Too close for international flight! The tall guy behind me needed me to keep my chair up some from reclined position because it hit him!"
Pros: "The entertainment choices, I like how dark it got being a red eye flight. Not as noisy as some planes."
Cons: "Cramped seats. No leg room. Touch screens were not touch sensitive so the person in front could feel every push. Better to use the remote. No individual air control, I got very hot."
Pros: "My flight was delayed by 30 min and therefore I had to reschedule my flight from London to Frankfurt! That made me lose 3 hrs at the airport!"
Cons: "Delayed flight! Seats were uncomfortable and very small!"
Cons: "No wifi"
Pros: "The flight was delayed for more than 3 hours, nothing was communicated, I still don't know what caused it, as a result I missed my connection and NONE of the British Airways employees EVER even apologized, since it wasn't and I quote 'personally' their fault."
Cons: "Terrible service, delayed flight, lost luggage, no apologies and no accountability. I was delayed for 12h, had to stay the night in a hotel in London (the hotel was the best part) but I had to freeze since I didn't have my luggage or expect to be in London at that time."
Pros: "The flight"
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Cons: "Delays, multiple gate changes"
Pros: "same as above"
Cons: "same as above"
Cons: "Plane too small"
Cons: "Why does the airport have so many flights coming in at the same time that you can't deplane as soon as you touch the ground? Feels like someone doesn't know what they are doing! Very frustrating! I was late to my event due to this!"
Pros: "Clean comfortable, friendly service"
Pros: "I liked that the attendant suggested that anyone who wished, could move to unsold seats! Nice!"
Pros: "Friendly staff"
Cons: "Uncomfortable seats"
Cons: "Again all of it was poor"
Cons: "I do not like those head rests.. I wish the were detachable."
Pros: "Plane was on time"
Cons: "It was delayed a day"
Pros: "Airline personnel were friendly and smiling"
Cons: "Old plane..."
Cons: "The Chicago to LA portion unfortunately was on United. A stark comparison to the SAS portion. Unorganized boarding, marginal service and attendants in business that seemed disinterested. Charging business $4.99 for wifi that is free on other airlines. Some things never change!"
Pros: "Not much. Stewardesses were pleasant."
Cons: "Late arrival congested- cattle car... 3 flights out of one gate. Poor announcing."
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"
Pros: "same as above"
Cons: "same as above"
Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"
Cons: "At least one check-in baggage should be free for the price."
Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."
Cons: "Too cramped, fligjt delay of over an hour"
Pros: "Great service"
Cons: "They do not inform reason why it is late"
Cons: "lost our bag, crying babies, uncomfortable plane"
Cons: "Delayed almost an hour."
Pros: "Everything was on time"
Pros: "Overall fine"
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."
Pros: "On point"
Pros: "The process was good"
Cons: "Wish there were more morning flights"
Cons: "Outlets don't work. The African American stewardess was rude. Seat didn't recline"
Pros: "Very good"
Pros: "I was comfortable and I didn't die."
Cons: "Why should I have to pay to watch tv? I know you don't have to pay on Southwest, Virgin America or Jet Blue. Not sure that a very (and I mean VERY SMALL) snack can be considered food"
Pros: "On time, gates were close together"
Pros: "Comfy environment, not completely booked plane"
Cons: "The price for one little bottle of Rum, highway robbery I say."
Cons: "The plane was delayed."
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Cons: "Deverted to Newark to get to portland"
Cons: "Never made it so I can't rate it"
Pros: "Everything went smoothly"
Pros: "Large plane very comfortable"
Pros: "Staff was great"
Cons: "Second delay in a row"
Cons: "Delays both ways"
Cons: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
Cons: "Safely any time"
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Cons: "The toilets were filthy. The tv touch screens didn’t work"
Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."
Pros: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Cons: "Old aircraft rickety seats"
Cons: "Old aircraft, rickety seats"
Pros: "No problems"
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "Fine flight with good meals."
Cons: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Pros: "Excellent crews"
Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."
Cons: "There was a disruption with the audio system."
Pros: "The staff"
Cons: "We were delayed for extremely long"
Pros: "Customer care was good"
Cons: "I suspect the problem of luggage started with Alitalia my first leg"
Pros: "so good and comfortable"
Cons: "the plane was old though."
Cons: "The delay was too much"
Cons: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Pros: "the flight"
Cons: "extra charge , unable to book meal"
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Cons: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."
Pros: "Helpful crew."
Cons: "On board attendants not the friendliest Kids food options very limited"
Pros: "I have only flown one better airline.....Emirates. The crew service was unbelievable. Wonderful experience. I have a new primary international travel carrier!"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Plane was spacious and flight crew were nice"
Cons: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"
Cons: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Cons: "Besides that the flight was 4 hours delayed and the staff gave different information then the screen, customer service was non existant. There seems to be no structure or system. Gate change was not announced. Staff was not clear or direct about status of the flight. I have had several flights with EA and most have been completely disappointing and frustrating. Forget trying to call anyone, it took me 4 days of non stop calls to connect with someone to change my flight date. Then once connected the credit card system was apparently down and they could not charge my fee. I had to contact the US office while I was in Africa in order to get anything done, ridiculous. They over charged me and would not honor the fees that were quoted on the phone and via email but the head office. Dishonest and no concern for the inconvenience to their customers. This airline would be the last choice, highly not recommended."
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."
Pros: "The worst airline company I've ever used"
Pros: "After a bit of confusion in ADD airport, we reached the terminal where my connecting flight was leaving from. Terminal 1 of ADD airport should be avoided at all costs! Boarding and the flight crew did a admirable and top job and made the difference for me."
Cons: "Terminal 1 Disgusting. Rundown, embarrassing, chaos everywhere and no real sense of security. No police or security presence. You could just walk right into a gate! I was shocked to see this especially being from NYC. If you can avoid Terminal 1 do so. The seats were DISGUSTING! Dirty, warped fabric seating was dirty and caked on. Smelled and many seats were visually broken. I'm glad I brought with me some Clorox wipes to wipe my area down with. You get what you pay for but wow! I would not spend my money on this airline again."
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every things is very slow ."
Pros: "Crew members were friendly, movie selection was good, food was nice as well"
Cons: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Pros: "nice movie but that's all"
Cons: "chair and light broken. tasteless food. small screens"
Pros: "Everything including crew members ."
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
Cons: "Staff didn't seem very efficient. Flight sat on runway for awhile and braking was very abrupt. Bags took too long at the dar airport."
Pros: "It is ok the flight"
Cons: "No comment"
Pros: "friendly staff"
Cons: "Poor entertainment system"
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Pros: "The service during the flight was perfect"
Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
Cons: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."
Pros: "They made sure we had plenty to eat"
Cons: "My entertainment system didn't work."
Cons: "Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful"
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Cons: "They delayed the flight hence my parents Mangalore flight got missed..air India timings are pathetic"
Cons: "Lines at check in counters were too long and there were less number of CSRs available. It took me 2 hours 30 minutes to check-in and get boarding passes. Same thing happened for the bag drop line and it took 1 hour 30 minutes"
Pros: "Good, yes"
Cons: "Thank you"
Pros: "reached Mumbai early"
Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."
Cons: "Original flight got cancelled and reschedule 8 hours later in the day"
Pros: "Staff is good"
Cons: "Almost everything- uncomfortable seating, pathetic hosting, malfunctioning entertainment system, delays over 3 hours, missed flights and poor customer treatment. Not one thing went right."
Pros: "Pricing seating and foid"
Pros: "Service was curtious and good"
Cons: "Food and wine"
Cons: "TV system was very bad."
Pros: "Courteous service"
Cons: "Seat allotment."
Pros: "Flight was on time"
Cons: "One of the male crew behavior was bad. Equipment on the flight was old and not working."
Cons: "TV screen we're not working so to hide the lights of screen flight attendant covered the screen with a blanket. Remote was not working due to which I was able to turn on the lights and could not call the attendant by a remote. Quality of food offered was very bad."
Cons: "Entertainment system doesn’t work. Headphone jack not working!!"
Cons: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."
Pros: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Cons: "No onboard entertainment"
Cons: "Nothing was working tv and seat and all other stuff...garbage"
Pros: "Everything was smooth sailing and even landed 45 minutes early into London. Service was good and no complaints."
Cons: "Not a huge selection of movies in the in-flight entertainment but enough to get through the flight!"
Cons: "No compensation was offered"
Pros: "Satisfactory in every respect,"
Cons: "Nothing that I can think of."
Cons: "In flight service from EWR to MUMBAI was very poor. Headphones were not working, snacks were not provided and when the service light was on, air hostess never came . Overal, horrible experience. I will not fly AI again."
Cons: "Wishing it wasn’t so long"
Cons: "Should Board by row numbers or zones; no lines formed, large crowds with people coming from all directions"
Cons: "Tray table was dirty"
Pros: "- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early."
Cons: "The aircraft could have been cleaned better."
Cons: "While boarding no loud announcement.They were announcing 27 and plus row numbers stand in two lines.and further this line is converted in one line. They didn't announced for less than 27 row.so all were just standing in confused state."
Pros: "Friendliness of the staff and good service"
Cons: "Tv didnt work, staff didnt help with it at all."
Cons: "Mumbai ground staff helpful & pleasant."
Pros: "The price and AI staff attitude/demeanor were both very good."
Cons: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."
Cons: "Food was not good . Entertainment system didn't work for the entire 14 hr flight journey"
Cons: "Sewage from toilet backed up, sitting in sewage whole flight, no offer of reimbursement or compensation for flight that was health hazard"
Pros: "Flt was on time. It was enjoyable.."
Cons: "Lost my sleep !!!"
Cons: "Air conditioning was much too cold."
Pros: "The window seat"
Cons: "Bathroom a mess"
Pros: "Leg space"
Cons: "Seat color selection, flight map not working"
Cons: "Reached destination late by 13 hours."
Cons: "Limited collection of Hindi and English movies. In particular, not many new releases were available. Other international flights have much better collections of movies"
Pros: "Timing was kept up."
Cons: "Entertainment was at its worst!!!"
Cons: "The staff at the check in counter was very unprofessional. And there was tooo much gap between meals. And when I asked for some snacks for my baby they said the only had peanuts. How is that possible."
Pros: "Travelling in Air India was good"
Cons: "No goodies for kids which could have been better."
Cons: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"
Cons: "Don't count on making meetings and connections if your taking Air India"
Airlines flying from North America to Vasco da Gama have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Vasco da Gama
Masks required on board, masks provided on flights from North America to Vasco da Gama
Social distancing seating
Middle seats unavailable to book on flights from North America to Vasco da Gama
Testing for antibodies, testing for symptoms for flights from North America to Vasco da Gama
Waiving of change fees. Search flexible flights from North America to Vasco da Gama