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They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far

Air hostesses were great. Food was good. Flat bed is not that flat or comfortable.

Very disappointed to not have lounge access The shorter flight seats were uncomfortable

Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.

Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money

The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.

Awful the whole airline arrived to check baggage and board our flight and the airline desk was closed where none of the passengers could check in baggage, asked for a supervisor and was refused a supervisor, called the airlines from the airport and they refused to refund the flights for their actions in the airport, Etihad and Garuda Airlines absolutely horrible customer service all the way around.

Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.

It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.

Kayak and Aran grant issuing business class tickets without lounge access and sometimes 1 or 2 connections in economy class. It’s very disappointing to find out that after buying the ticket. Never buy tickets on kayak and Aran grant again