I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Free wifi was available, but only some time, being at least 30 minutes into the flight. it would have been better that an announcement had been made about the delay.
Nice modern plane. Can use your own device for entertainment. Get a snack on the plane.
We were delayed Al ost / hours after boarding so that maintenance had to add oil to the engines. Then the oil they grabbed had been left out in the Dallas record cold and was frozen. They had to go back to the hanger and grab some that was not frozen.
American was having a problem with their kiosks when I arrived which made the check-in and bag drop process unusually long. Additionally, they only had one person working check-in. Eventually, the kiosks were fixed and everything else went smoothly.
The seat could not recline. This was not indicated as such when I paid for the seat. So itvwad not the most comfortable ride. At boarding, the staff could have more pleasant even though it may be an intense time.
We were offered Flight Change due to overbooking. We accepted and chose an earlier flight. We went to Rebooking center to make the change but agent told us no changes permitted on our Basic ticket. AA should not have made the offer to change our flight.
My flight attendant was attentive! The elderly person next to me was flatulent and the flight attendant could see that I was in distress and brought me some face masks
It was as expected for such a short flight. No complaints
The flight from Buffalo to Chicago was on an older and smaller plane. Seating was tight. Looking closely at the interior of the aircraft there were definitely signs of aging and wear.
Had to wait a long time for wheelchair in Dallas
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
It was a short flight but everything was great! I would fly with British Airways again.
Changed flight terminals/gates twice. The staff and hospitality was good.
They oversold and down graded me from Premium economy to coach. 75-pound compensation is insufficient if you chose a particular class. I get dehydrated and severe Charley Horse cramps. I requested a bottle of water, even half even less… but no- “We are only allowed to give water by the glass. Nonsense. Lastly, their planes now have a fixed barrier between seats. So even if your entire row is empty, you are confined to just your space. Lastly, London now requires a transit visa for $30 for US citizens. Never travel through London again
My seat was broken and unable to fully recline. My USB power point was not working and nor was the one next to me. It made a 12 hour flight feel a lot longer.
I like Cityflyer as a semi-stand alone part of BA but I dislike mainstream BA thoroughly. A budget airline with budget service but with normal flag carrier prices.
Missed food service or not enough food available to serve the passengers. Very poor leg room in economy. Uncomfortable and old seats with some of the seat covers coming off. Lights, entertainment system and call buttons not working for an entire section of the flight between Del-Lhr. Very poor experience overall.
1. Missed to deliver bags at Destination 2. no coordination at Layover for flight connection for wheel chair , could have missed flights 3. Customer service agents are not honest , talk with attitude and do not provide correct information about baggage policy
Everything worked well. But nothing really stood out. BA is a reliable work horse for international travel. Moderately priced, reliable but not outstanding in any aspect. I will definitely use them again. The morning flights out of India a definite blessing.
Good flight. Not a lot of legroom, but it was fine for a short flight.
