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Pros: The crew

Cons: The food

Pros: The staff was very helpings .

Cons: The way they are Waigh the luggage was like weighing gold.

Pros: Flight Crew was excellent

Pros: Lots of leg room

Cons: Food. Screens weren't working properly

Pros: Flight and staff were great and we landed 50 minutes early!

Cons: It took an hour to get through the check in line at KIX, we weren’t able to check in online.

Cons: The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.

Pros: Don’t remember, that’s how much of an impression they made.

Cons: Doesn’t matter because I won’t be using this airline again.

Pros: For a budget airline, the food is excellent as is the service. The seats are on the smallish side but not as bad as some more expensive options.

Pros: The crews were very polite and efficient.

Cons: The seats were excellent, but the storage and configuration below the Airbus equivalents.

Pros: Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney.

Cons: Nothing.

Cons: The dim sums could be changed for something else.

Cons: Staff only do the minimum they don’t go out of their way to make your experience special, unfortunately if you don’t ask you don’t get

Cons: The small leg space

Pros: Price

Cons: Not much comfort, no free food, although cheap.

Pros: Airport was quick but not because of airline.

Cons: How is there no WiFi or entertainment on a 8 hour flight? And having to buy water or anything to drink. Will think further about flying them for a longer trip.

Cons: At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding

Pros: On time Friendly crew

Cons: Food portion size, taste & quality Seat is little too tight

Pros: Nothing.

Cons: We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

Pros: Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail.

Cons: Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding.

Pros: Nothing!

Cons: $165usd for two 20kg (50lbs) bags on a 7hr flight for two passengers is ridiculous! Not being able to get free water on a 7hr flight is crazy! I can under short local flights having all these extra charges but long haul flights like most other carriers shld come With at least 1 free checked bag and at least free water or soft drinks on a flight.

Pros: On time Friendly crew

Cons: Food portion size, taste & quality Seat is little too tight

Cons: AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you.

Pros: Airport was quick but not because of airline.

Cons: How is there no WiFi or entertainment on a 8 hour flight? And having to buy water or anything to drink. Will think further about flying them for a longer trip.

Pros: Extra charges for luggage, food and entertainment are ridiculous.

Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!

Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.

Cons: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.

Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Pros: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well

Cons: Nothing really other then maybe a better selection of movies but I am not picky Great flight

Pros: Crew is very patients

Cons: Passenger is noisy & very uncooperative it delayed the flight landing!

Cons: Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)

Pros: For a budget airline, the food is excellent as is the service. The seats are on the smallish side but not as bad as some more expensive options.

Pros: The timetable suits my schedule.

Cons: delayed 2 times.

Pros: Every thing in the flight was excellent.

Cons: Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate.

Cons: More food variety

Cons: There are small snack & water given previously, but now only water.

Pros: Quiet Zone was worth the ¥3500 upgrade!!

Cons: Mobile or self check in in KIX is sorely needed. No one wants to stand in line for 2 hours to check in, it’s 2019.

Pros: Efficient boarding with room in overhead bin. Chips and salsa were great

Cons: No entertainment or entertainment options on an 8 hour flight. Food choices were too similar.

Pros: The timetable suits my schedule.

Cons: At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding

Cons: Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service

Cons: The airline

Pros: Nothing

Cons: Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund

Pros: Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food.

Pros: Apart from the delay everything was quite good.

Cons: The delay of over 1 hour was a bit nerve-racking as we were close to missing our connecting flight.

Pros: Liked the plug/outlet availablity and the movies.

Cons: Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants

Pros: This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary.

Cons: Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare.

Cons: Food and drink service

Pros: Good seats with leg room.

Cons: None

Pros: Excellent flight apart from the delay!

Cons: Leave on time!

Pros: Planes and entertainment was amazing. Flight crew very good and friendly.

Cons: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful

Cons: The airplane is old!

Pros: Nothing.

Cons: We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

Cons: No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

Cons: Unconfort and meals for sale too :(

Pros: Quick boarding

Cons: The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness.

Pros: In flight meal.

Cons: Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

Pros: Very smooth and easy process boarding and taking off

Cons: No entertainment

Pros: Comfort of seat

Cons: Delay..

Pros: Service and comfort with blanket, and entertainment movies.

Cons: Luggage collection rather late in Bali.