Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
I guess just the food, but besides, amazing experience flying with swiss
The Zurich airport is a disaster with to small trains running between the terminals, the trains was overfilled (not good in Corona times). It was no directions in the airport with proper lines so you did not know if you ere standing in the right line. They checked your passport 3 times in the airport = a lot of standing in line. Service on the plane could be a lot better, The cabin crew could have offer more to drink (water, coffee, tea), the food sucked.
Swiss ground crew was again at its prime and although I’m United 1K (Star Alliance Gold) they created problems with my hand luggage - while other passengers were boarding with more handbags and larger hand luggages, were critical on my 2 young kids attending the lounge with me and boarding the plane with me on the priority lane.
Everything was on time and efficient - expected from a Swiss crew. But the entertainment system was pretty bad - the display was old. Food was pretty bad and a couple of times they started serving drinks and then just skipped past my row (and likely several others)
They went out of their way. It was very clean and friendly.
Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards
Thank you to the cordial crew and good hydration throughout the flight, food was good too. Carry ons usually weight by themselves so it does reduce option for cold weather clothes that are heavy, so carryon weight is tight.
Swiss Air rerouted me at the last minute and lost my luggage. At this time they still have not been able to locate it.
We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.
Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
Not a good experience from Lagos was very terrible paying for one extra bag is #403,600 in dollars is $331 which is too high and when get to Ny I don’t receive my bag till 2nd day some of my stuff was damaged am not really happy with Turkish Airlines very poor services.
3 of us were in the business class. All good except the Flight out of Mumbai is too early. It is at 6:30 am. Reporting is at 4 am. We had to get up at 3 am. US connection has 4-5 hours of layover. It would be nicer to start the India flight late (give more time to sleep at home) and have less layover duration in IST.
Okay experience, seats had a very poor legroom and width. Very uncomfortable for long journeys.
The flight was very dirty and the food was very bad
COmpared to my experience in the business class of other airlines the food variety and offerings were meager. They did not have any cookies or crackers for snacking! They were unable to offer some other items. This has never been my experience in other airlines.
Great ground-check in crew. Pleasant flight attendant crew. Very short flight
Turkish airline always good Only Turkish representatives at the gave need to be more helpfull to any staff who traveling on Turkish airline . One situation happened Ist to jfk on Feb 29 TK3 had seats I asked them to transfer me to tk3 because Feb 29 tk1 was oversold and they advise me that I might not make it for tk1 I asked them to transfer me to tk3 and they say no they can’t do it I been telling them you know that I don’t have a chance for tk 1 why would you let plane go with some empty seats on tk3 if you can transfer me to tk3 and have less staff on tk1 and still told me no I waited for tk1 9 hours and only last minute I got seat on tk1 It was not easy situation but I am glad I made it home Thank you Turkish Airline One more suggestion for Turkish Airline you need to make a FIRST CLASS cabin it would be so cool 🆒 Good luck all the best See you more
Service was superb and the flight experience overall was great
The flight departed on time and the staff was professional.
It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it
Not good, the plane was warm , they were selling everything even water
It was a short flight, no real service (which is okay). Very bumpy because of weather.
Very poor, flight cancelled, no help from Lufthansa customer service.
terrible. they cancelled the flight 1 day before flying out and just sent an email to inform the same. i had to scramble on my own paying more to find another flight.
The flight was cancelled, and no reason was given. The flight was rebooked 3 days later. Calling customer service was next to impossible. There was no option to get in a queue in the phone call. It simply said all agents are busy call back later. It is 2024 and not 1970s to have such outdated technology. Live chat was even worse as I was 753 in line and it kept getting timed out. The icing on the cake was that the working hours was something like 9:00 AM to 6:00 PM? Really for international airline when the flights usually depart early in the morning? Things only got worse in the check-in counter in Mumbai. The monitor in the check-in counter said that the flight was on time even though it was cancelled. There were 2 agents helping a 747 full of passengers. It was 5:30 AM by the time I checked into the hotel. I tried reaching Kayak (Chatdeal via email) days before the onward flight from Seattle and no one cared to respond even after reminder. I will go with Expedia in the future. In fact, for my next trip to Japan I have already used Expedia.
Very very poor. Reliability is the main issue. The flight from Bangalore to Frankfurt was delayed by 8 hours and hence we couldn’t make the flight from Frankfurt to St. Louis ( which was later canceled by Lufthansa ) . Bangalore airport lounge 080 is EXCELLENT. The shower in the lounge is first class. Wished they had some extendable lounge chairs for sleeping for the weary passengers. FRANKFURT AIRPORT IS HORRIBLE! WILL NEVER EVER FLY IN OR OUT OF FRANKFURT. There is no jetways for the Lufthansa flight and the bus took so long to reach the next terminal. We had to clear immigration and security checks again and again though we are transit travelers.
No complementary food or drink was given for almost 4 hours of a flight.
Ended up canceling the tickets with Lufthansa because they need extra visa for changing terminal for layover at Frankfurt airport.
4 hours is a long flight with no movies and no snacks.
Indigo attempts to make you pay for a seat during check in. I opted to not do this. The result - they allotted me and my minor son seats apart. In the interest of making maximum money, they seem to have lost common sense too. Similarly, even during the flight, the crew are busy trying to serve food to those who’ve already paid for it. By the time they’re done, it’s time to land and no one else is able to get anything. Sadly this seems to be what makes them profitable, customers just need to bear with it till a better airline comes along.
As usual invariably delayed Lots of time in getting chkd in baggage
Staff needs to be trained in managing customers better. Indigo appears to be a low cost airlines in all aspects.
Flight was delayed and also lots of mosquitoes on the flight
Two times the gate was changed and flight got delayed
INDIGO Never On Time & Always Prefer to Shuttle Passengers Like shuttle Corks
I did not like the communication gap existing amongst the staff and the customer. My flight to Nagpur was delayed by two and half hours but it was informed to me on email ( not by W.A. or SMS) when I have already left my home in Baner area. I was painfully detained at airport with luggage when the gate no. 10 was changed to 5. I'll never recommend your flight to anybody.
Seats don't recline, no charging points. New aircraft and very clean. Crew should serve some water atleast.
Wife and I were seated in separate seats across the aisle
There was inordinate delay without any plausible reason. This has become a normal feature of Indigo now a days.
It was a short haul trip, so food and entertainment weren’t a big issue
The plane seemed very dated. The entertainment was very limited. There was a school group on our flight and the crew seemed bothered by them. They were not overly friendly or welcoming.
Ok, but no entertainment. Left late, but made up most of the time.
May be it is not an ITA issue, but the bags took long time to go out.
Good. But there food was poor quality and 95% of movies didn't have English subtitles
I thought they had rebranded themselves in every aspect but it was quite the opposite. The food was terrible the service was sub-par. Overall it was not a good experience.
Service from staff was poor, food choices were limited. Air plane was not clean or hygienic and seemed like not cleaned for days. Seats were uncomfortable.
service from stAff was barely there , food choices were limited. AirPlane was not clean and seemed like it was not cleaned for days.. Seats were very uncomfortable.
I paid for premium seats and the last minute they changed the aircraft for a bigger one, they bumped me to another seat which was NOT at all comfortable for an 11 hour flight, will fight for a refund!!
The landing was catastrophic. I was very scared. I thought it were my last lminues. Pilotes should be more experienced