Daily cleaning, installation of cabin HEPA filters on flights from Mumbai to Rhode Island
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Scores according to KAYAK customer reviews
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "The seat went back three inches. I was about to spasm after 4 hours. No movement whatsoever. The flight crew could have moved me but I suppose they were told not to as I had a cheap ticket."
Cons: "No personal entertainment system. Has to use my phone."
Pros: "There was a lot of entertainment choices"
Cons: "Seats are so crammed. Plane was late."
Pros: "Easy boarding, smooth flight, friendly staff."
Cons: "Small plane, kept hitting my head on overhead bins"
Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."
Pros: "No flight. It was cancelled."
Cons: "Find a sooner alternate flight"
Pros: "Seat to tight"
Cons: "Better pricing"
Cons: "If flight wasn't delayed"
Cons: "We left more than two hours late because of a mechanical issue with the plane that wasn’t caught until all passengers had boarded the plane. We were forced to deboard the plane after an hour of waiting."
Pros: "Crew onboard was nice and helpful"
Cons: "No power outlets at my seat meant that my purchase of internet was pointless after my computer died and I couldn’t recharge it. My bag was checked despite being a priority Gold customer even though I pleaded with them to let me take my bag on board. When I got to my seat, there was plenty of room"
Cons: "Delayed flight"
Cons: "Crew needs to improve their attitude"
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "Not much"
Cons: "Big hassle trying to get on an earlierflight ehich originally booked."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Pros: "Everything. Crew. Comfort. Everything."
Cons: "Everything was great"
Pros: "Too many commercials on the TV before being able to watch the show."
Cons: "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "I arrived at my destination"
Cons: "There was nothing to like since there was no service on board"
Pros: "Crew was friendly, seats were comfortable."
Cons: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Cons: "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."
Pros: "The boarding was super fast as well as exiting, WOW!"
Cons: "4 hours delay and a plane with no tv or any kind of entertainment."
Pros: "The selection of movies from VCE to PHL was awesome and so were the attendants. Great flight and staff!"
Pros: "I did not have a seat! Waiting for people to give up their seats!"
Pros: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
Pros: "Comfortable seats, attentive staff, good entertainment offerings"
Cons: "AA got rid of the video screens on the back of seats."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Cons: "No TV"
Pros: "The only thing to like was arriving on time."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we ate before departure. Never again!"
Pros: "Plane arrived early."
Pros: "They were on time"
Cons: "The A321 had the most cramped seating I've ever experienced. The video in the seat back didn't work properly going or coming back. Boarding was slow. I don't know why they don't load the rear seats first so you don't have to wait for everyone ahead to secure their carry-on luggage. If they didn't charge so much for checking a bag there wouldn't be so much carry-on baggage"
Pros: "Very good"
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "A great ride."
Cons: "Refer to above. Both flights were horrible."
Pros: "Free alcoholic beverages"
Cons: "Check in was ridiculous, one enormous line for all the "one world" airlines. Which although we booked Finnair, the flight was with American Airlines. Then at check in we weren't given the seats we chose when we booked the flight, actually we weren't given seats at all until the flight was boarding. And although half the flight had not been assigned seats the boarding agent had an attitude that I wanted to get my seat assigned. The airplane was circa 1992, there was a box tv in the aisle every few rows. We flew NY to San Juan PR in July and had personal entertainment on a 3-hour flight, but not ona 6-hour trans-Atlantic. Then there was a problem with the fuel tanks and apparently it was right in the middle of shift change, so one shift went home and the captain didn't know what was going on. "I'm embarrased" he said and we sat on the ground for almost 2 hours. The crew were great, the dinner was fine but yogurt and a weird muffin top is not ok. The best part of the whole flight was a free jack & ginger ale. Based on this experience alone I wouldn't fly with Finnair again. Our trip was for a wedding and most everyone else flew Air Lingus and had a flawless experience, poor choice on our part!"
Pros: "The crew was very helpful and kind."
Cons: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."
Pros: "I really loved the process of boarding the flight. The flight attendants were very nice to all of the passengers including myself. The flight was really smooth where we left the airport on time and got to our destination early. The complimentary snacks were great as well."
Pros: "There were only snacks, no setback entertainment"
Cons: "Add a meal and seatback entertainment"
Pros: "Was actually an Air Canada flight. AC has much better seating in Economy Class. Seats have more room and more recline."
Cons: "United made no effort to alert us to the fact that we were actually flying Air Canada. Our rewards upgrade to Business Class was not honored.Extremely misled!"
Pros: "Clean effective travel"
Cons: "Space space space. Uncomfortable seating for long flight."
Pros: "In flight entertainment."
Cons: "After flying ANA, the flight run by United was noticeably different, beginning with check in staff who were not at the desks until 12:30. Flight attendants were much less friendly than staff on ANA flights. They seemed impatient with any request (headphones) before they were "ready" to distribute"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Pros: "Yes very helpful"
Cons: "Better food service"
Pros: "Crew seemed experienced and professional."
Cons: "Aisle seats have smaller under-the-seat storage space than other seats. The transition from a First Class to Economy was abrupt and kinda depressing."
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Pros: "Got home without delays. As satisfactory as possible in economy class."
Cons: "Much better flight back than going to switzerland"
Pros: "You expect to get Taj qualify Indian meals when you fly business. My 80 year old mom and I were starving cause we could not eat what they were serving us."
Cons: "You expect to get Taj qualify Indian meals when you fly business. My 80 year old mom and I were starving cause we could not eat what they were serving us."
Pros: "Da food, seat"
Cons: "Da Music"
Cons: "Ended up at Logan."
Pros: "Quick flight, no complaints."
Pros: "the crew on the virgin atlantic flight i got from heathrow to lagos becuse the lufthansa flight was delayed."
Cons: "The flight was delayed and because of that I missed my connecting flight. The airline staff didn't help much in making my journey hassle free. I had to wait over 2 hours at the frankfurt airport and another 8 hours at heathrow airport"
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Cons: "Late flight. Plane 1 hour and 37 minutes late because arriving plane was late, then the arriving plane was slow to de-plane, then spent the next hour waiting on "paperwork" to approve takeoff. Very dissatisfied."
Pros: "Helpful gate staff"
Cons: "Frozen croissant for breakfast. Non-functioning entertainment centre. Seats recline too much. Passenger in front leant back as far as he could (without courtesy of request or apology), making my flight most uncomfortable."
Cons: "They said it was due to weather but my wife flew out of Texas with now issues.... we were to meet up and couldn't till much later, no big deal that I pay for a vacation and have to start it late..."
Pros: "On time and good flying experience"
Cons: "Service was very limited for a 15 hour flight. It does not compare with other airlines on service and hospitality. The staff is hardly around and show up only two hours after take off and one hour before landing."
Pros: "Caught all my flights on time everything went smooth."
Cons: "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Pros: "economy plus"
Cons: "Again flights never left on time."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Cons: "Lavatories did not seem to have been cleaned"
Pros: "Food was decent, service as efficient albeit not very courteous. But one has come to expect that of UAL and hence the reduced flights I've taken in the last year."
Cons: "Seat uncomfortable for a flatbed. Seemed to have a gap that needed a pillow to fill. Seat wasn't completely clean when I boarded. Used water bottles in the seat pocket. Toilet was unclean before the flight even took off. At check in they didn't specify the lounge to be used. Unclear instruction regarding the availability of a separate business security line."
Cons: "Flight was late both at Houston and Shreveport. It was late to Shreveport by an hour. This was at night. My pickup was inconveneanced."
Pros: "Pilots did a good landing. Reached 30mins ahead of schedule. In flight service was good and entertainment choices were plenty."
Cons: "Food was mediocre. Boarding announcements were dismal. Seats were not comfortable for a 15hr flight."
Cons: "How I was notified last minute and had to figure out"
Cons: "I sat next to someone who basically took up half my seat which is the most uncomfortable way to spend a redeye. And an eight dollar fee for DirecTV is the silliest thing I've ever heard of for a 6 hour flight."
Pros: "Customer service gave me a voucher for a cab to go to LaGuardia where they rebooked a flight for me."
Cons: "That the flight left early!!!! Also that it was overbooked which is probably why it left early. So disappointing when you've been traveling all morning across the world just to get home and finally land in the USA only to discover you will be waiting for many hours if you're lucky or another night if there isn't an opening for more tickets. Frankly it was a total loss of a day. The only chance to see my family. Should have arrived in Charleston at 6pm, and instead arrived at 11:45."
Pros: "Absolutely nothing good to say. Unaccommodating plane and crew."
Cons: "Absolutely nothing good to say. Unaccommodating plane and crew. Pay a little more and fly another carrier."
Cons: "Flight was delayed by over two hours"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Pros: "The free entertainment"
Cons: "The crew was unprofessional and Unprepared"
Pros: "Same as before"
Pros: "Fast clean boarding and unboarding."
Cons: "Missed the fact that I selected a red eye flight with a three an a half layover"
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Pros: "Getting home."
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "Long layover"
Pros: "The crew kept us up to date on the ATC delay."
Cons: "Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines."
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Airlines flying from Mumbai to Rhode Island have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mumbai to Rhode Island
Masks required on board, masks provided on flights from Mumbai to Rhode Island
Social distancing seating
Middle seats unavailable to book on flights from Mumbai to Rhode Island
Testing for antibodies, testing for symptoms for flights from Mumbai to Rhode Island
Waiving of change fees. Search flexible flights from Mumbai to Rhode Island