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Top airlines flying Mumbai Chhatrapati Shivaji Intl to Osaka Itami

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,512 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."

Pros: "Amazing crew"
Cons: "Perfect"

Pros: "The seat was very spacious"
Cons: "More space to put things"

Pros: "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
Cons: "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."

Pros: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Cons: "The movie selection and meals were not bad, but I've had better on other airlines."

Pros: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"

Cons: "JAL LAX Ground staff. Not helpful."

Cons: "Entertaining in English"

Cons: "Kiosk, bag service, One World Integration"

Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."

Pros: "none"
Cons: "very poor communication of information"

Pros: "Very friendly and polite. Very helpful and on time."

Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"

Pros: "JAL is great!"
Cons: "Nothing"

Pros: "It was short flight.. I slept good through."

Cons: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."

Pros: "Always on time!"

Pros: "Fast Service , cheerful Members , and positive Vibes all the time."

Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."

Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"

Pros: "No major disasters, comfortable seats, on time."

Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"

Pros: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Cons: "There was no vegetarian option for food."

Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."

Pros: "Economy seating the best in the business."
Cons: "Old movies"

Pros: "I liked the entertainment on board."

Pros: "The courtesy and professionalism is a 10."
Cons: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pros: "Simply excellent !!!"

Pros: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"

Pros: "I love flying jal"
Cons: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"

Pros: "Service"

Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."

Pros: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."

Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Pros: "A meal on a two hour flight is an amazing perk!"

Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."

Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Cons: "None"

Pros: "Attendants were very supportive. Food was very good."
Cons: "Restroom smelled bad"

Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."

Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."

Pros: "Amazing service"

Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "None"

Cons: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."

Pros: "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."

Pros: "Everything keep it up!"

Cons: "Movies and music were very poor."

Cons: "I was not aware that I flew in Narita and flew out of another airport."

Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."

Pros: "Speeding of departure after boarding"
Cons: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."

Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."

Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"

Cons: "if the seat can be reclined a little more"

Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Cons: "none"

Pros: "Good"
Cons: "Good"

Cons: "If flight wasn’t delayed."

Pros: "Food is the best of any airline service"

Pros: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."

Pros: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Cons: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."

Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."

Pros: "The crew are all nice and helpful"

Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."

Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."

Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."

Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Cons: "nothing!!"

Pros: "Staff are super kind."
Cons: "---"

Pros: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"

Pros: "Very helpful and accommodating flight attendants ... all with a smile!"

Pros: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."

Pros: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."

Pros: "Everything excellent"

Cons: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."

Pros: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Cons: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."

Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"

Pros: "Flight spot on time."
Cons: "Can't think of a better thing"

Pros: "Free alcohol on international flights is always a plus."
Cons: "The movie selection was not as expansive as I've seen previously."

Pros: "Great service. Crew are kind and friendly!"

Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."

Cons: "Pretzels"

Pros: "Courteous and friendly staff, clean aircraft and on-time schedule."
Cons: "There was nothing I did not like."

Pros: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."

Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."

Pros: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Cons: "I can't think of anything to not like. It was a short and easy flight."

Pros: "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."

Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."

Pros: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Cons: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."

Pros: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Cons: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."

Pros: "The service crew are excellent and very polite. Definitely like the new window feature."

Pros: "The icecream"
Cons: "There was only one choice of meal left when they gave it to me:("

Cons: "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"

Pros: "Service and so much free drink."
Cons: "Nothing"

Cons: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."

Pros: "Everyone crew members was very friendly and helpful. I"

Pros: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Cons: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."

Pros: "Friendly staff"
Cons: "When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating."

Pros: "I could not rate food and entertainment higher as food was not served and there was no entertainment."

Read more about Japan Airlines
COVID-19 information

Safety measures for airlines flying from Mumbai to Osaka Itami

Airlines flying from Mumbai to Osaka Itami have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Mumbai to Osaka Itami

Mandatory masks

Masks required on board, masks provided on flights from Mumbai to Osaka Itami

Social distancing seating

Middle seats unavailable to book on flights from Mumbai to Osaka Itami

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Mumbai to Osaka Itami

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