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It was a good experience - too many times checking at the airport - every time had to remove shoes , belt , laptop etc. that was a bit of exaggerated. The seat had a sharp metal plate -- which torn into my jeans.

The TV wasn't working No music for the whole flight from JFK to LOS It was too burring.

I paid for internet that did not work and had to pay more to have it

It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.

Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.

For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!

Needs improvement because some of the tvs and charging ports weren’t working

Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.

Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks

The boarding area was too small with only one agent checking passengers into their standing bus