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Not good always. Even our trip to japan was disaster with the American airlines delays and cancellatios. Now unfortunately we needed to book again with them last min. Was okay but as usual not comfortable seating.

mechanical problem delayed more than 2 hours on the run way.

Susan the flight attendant was great. She greeted me with a smile and showed great hospitality.

They should have MSNBC available on board. A 4- hour flight should provide more than a cookie.

Crazy seating issues. We got seated far apart. Offered middle seats at a premium rate. Why is a middle seat now the expensive seat? Baffling.

Fourth consecutive trip that American has run so far behind they disrupted the days travel entirely. No more American Aieli ea. time to try delta.

Crew was rude and the flight is not comfortable for long haul.

I know that there is nothing than can be done about rude customers. I did find a couple of them were very rude and inconsiderate In my case the guy who was sitting in the same row as I was in, was trying to watch a movie with no headphones, a crew member did ask him to turn it down or off (thumbs up for that.) Another thing, as we were about to land another young man must have taken his phone off airplane mode was talking with his friends and using fowl language which I found inappropriate to the ppl who were sitting in the same row as him and other ppl around him. I understand how no one wanted to address this person and not get involved. We all just wanted to get home safely with out any incident.

I have lost my items and I didn't receive good customer service

Free wifi kept dropping so no inflight entertainment. And only snack option was cookies.