Good check in attentive crew and quick delivery of baggage
Smooth boarding take off before time and arrived 23 minutes before TIME.
We are four family members so they given last row of flight which are not so comfortable
No one seemed to bother about the pandemic and moreover no one checked if the passengers are fully vaccinated or not. Not a single pandemic rule is being followed.
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Cons: "Extremely bumpy take off and landing. The pilot could do better."
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Pros: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Cons: "An understanding and accommodation based on medical reasoning."
Cons: "The boarding was poorly managed."
Pros: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Pros: "Punctuality and cleanliness."
Cons: "No comments."
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Cons: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Cons: "Nothing I didn't like"
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Promptness and efficient management of time. Nice staff!"
Cons: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Pros: "On time, comfortable seats, friendly crew."
Cons: "Could have been on time"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Cons: "I wish Indigo flight get in-flight internet."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "Good service"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Pros: "Overall cleanliness and service"
Pros: "Friendly and helpful flight attendants"
Cons: "My seat cushion was flattened but otherwise a nice flight!"
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "The people"
Cons: "The seats, it was too warm. Being herded into busus like cattle."
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Pros: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Cons: "No refreshments available for the return flight."
Cons: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Pros: "As above"
Cons: "As above"
Pros: "Time keeping and professional experience"
Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"
Cons: "Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew."
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Pros: "Clean and comfortable"
Cons: "No free snacks or food/drinks of any kind :("
Pros: "Flight was ontime and clean"
Cons: "Onboard food"
Boarding announcements could have been better Entertainment is dated
Business class seat wasn’t a flatbed. Suitcases were left out in the rain and were wet!
Most of the tv’s are not working. Very poor responses from the air hostesses
I will never ever travel in Air India. Worst air travel!!!!
Good: The quality of the food served was very good and most of the crew were nice and welcoming. Bad: The aircraft seems very old and unmaintained, most of the entertainment systems didn't work. The food trays are broken and wobbly too, making the food served very vulnerable from falling over and making a mess.
Tha airplane interior is falling apart. TVs don’t work
The plane is a disaster. Extremely old. Nothing works. No tv. Chairs doesnt recline. Food is disgusting. I need my money back !!
It was very poor standard of service.most of the attentive were rude. The food was not at all with international standards. The food menu was like Indian village food. Even older people and kids all they have to walk to the food cabin and ask them to get a coffee or tea or juices. No service. I will never fly again with Air India
Worst experience never choose air India
Cons: "Seats were horrible, Tv was broken,"
Cons: "The headphones are not working"
Cons: "Crew sounds mean and lies often Why do they have to lie???"
Pros: "Flight not full"
Cons: "Rude flight attendants. Poor service. Late flight. Poor food. Dehydration. Poor drinks. Poor entertainment."
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Cons: "At least airline can do is communicate or call when flights are changed so drastically including flight no, arrival airport that their own staff took 25 min .... yup that long to understand and then advise me at the time of check in. Reached airport 7pm local time for 9:40pm, flight departed 3AM"
Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."
Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."
Pros: "Crew and food were good. Toilets were clean. No complaints"
Cons: "Headphones were not working properly."
Pros: "Flight reached 25 minutes early"
Pros: "Staff was very courteous overall. Food was ok. It used to be better in the past."
Cons: "entertainment was not working with few head phones on different seats. Ground staff can be more organised in traffic management at the time of boarding the plane. Different staff was giving different instructions aggravating the passengers and the staff members in return."
Pros: "Good service - food/beverages etc"
Cons: "Overhead reading light and TV display were broken rendering me without entertainment for 16 hours. I couldn't event charge my electronics to use them as a flashlight to read my books as the USB chargers were broken for the whole row. I couldn't even get the attendant's attention for a while since the attendant call-button was broken. By the time she walked by next (hours later) she restarted it but it didn't fix the issue and I had no way of getting her attention again for a while. Really awful experience."
Cons: "Food was not cleared in a timely matter. The quality of food was not good, the flavors were just simply not up to standard compared to other airlines. Also they consistently did not have a non-veg option, how is that possible in this day and age?"
Pros: "Size of the plane and leg room"
Cons: "Food and entertainiment"
Pros: "impressed with air india - thank you. dreamliner plane was so spacious, seats reclined a lot which made flight more comfortable and had great entertainment system. crew were friendly and courteous."
Cons: "food could have been more tastier"
Pros: "My flight status from Cochin to Mumbai was being flexed around but was assured that I will get my connection at Mumbai ,Having to wait in COK for long time I requested a to give me a lounge facility and was refused so had spend nad took lounge around 7.30pm BUT AS i WAS SETTLING DOWN AROUND 8.OOpm CAME AND TOLD THAT i WILL NOT GET MY CONNECTION AS STATUS WAS PUT AS INDEFINITE DELAY AND WAS TOLD TO TAKE ANOTHER FLIGHT TO CONNECT ai jfk FKLIGHT WHIC IS ABOUT 100 MILES AWAY FROM MY DESTINATION AND i DEMANDED TRANSPORTATION AND THEY AGREED BUT BY THE TIME THEY CAME BACK WITH NEW BORDING CARD i WAS DRAGGED TO SECURITY FOR ANOTHER CHECK AS MY BOARDING CArd is changed. Then they virtually dragged to Delhi flight as it was already to take off Lo behold my seat was between two heavy set peple I had to squeeze and stay squeezed for about 4 hours till i reached Delhi , By the time I reached Delhi I was a nervous wreck, Flight from Delhi to JFK was a tad better and the in flight service crew were very good."
Cons: "Except the flight service crew and food on delhi -JFK sector all were bad . In the nake of entertainment they had movies and 90% of it was not full movies .their remote were not working and had fight to coax the touch screen to work Over all I would give them 1 that because of food and servbice crew ."
Cons: "No onboard entertainment"
Pros: "New plane - dream liner (787) so the video worked! Overall flight was on time - staff was very helpful with my excess baggage as I enroute to international flight"
Cons: "The front pocket was not cleaned so tissue was still in there"
Cons: "The airport have no few facilities. Do not come too in advance."
Pros: "nothing to give applauds for."
Cons: "-Flight was delayed by over 3 hrs at JFK airport - aircraft was dirty - Flight attendants did not let any one use the restrooms during the period the flight was waiting to take off for the three hour duration. - no beverages were served during the wait period as a courtesy gesture."
Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."
Pros: "It was a nice flight and crew were also good."
Cons: "3 hours late. uneatable food"
Cons: "Entertainment system didn't work in economy or business class. 14 hours is too long for that."
Cons: "Horribly uncomfortable plane. The seats are worse than economy in a US airlines plane"
Cons: "Movie selection was terrible especially since it was such a long flight"
Cons: "Mumbai ground staff helpful & pleasant."
Pros: "Food , perfect timing , very comfortable even in economy , very friendly staff"
Cons: "Nothing to mention here . . Need to type 50 chars"
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Cons: "Air conditioning was much too cold."
Cons: "The lack of a knowledgeable support rep..."
Pros: "I liked flying on the Dreamliner."
Cons: "The food was substandard."
Pros: "No issues, it was a short flight. Baggage got transferred without a hitch, that's all I can ask from from my previous AI experience."
Pros: "Price, service, and decent aircraft."
Cons: "Bumpy landing despite the lack of wind."
Pros: "The process of checking in and boarding was smooth and fast. The crew was profesional and looked profesional."
Cons: "As a sugestión I would encourage the crew to smile a bit more."
Cons: "Boarding was chaotic, food could have been better. Coffee was lousy."
Cons: "Unorganized, no service"
Pros: "Crew were nice. Flight left on time and arrived on time. Baggage was back quickly"
Cons: "Seats were quite small and placed very closely together. Not much knee room"
Pros: "1st row paid Seats are comfortable Flights are good"
Cons: "Crew Boarding Baggage was delayed by an hour"
Pros: "Options for meals if fyn"
Cons: "Some food options are only for pre booking Also the inflight magazine is not way too elaboratibe and lacks a lot of topics."
Cons: "One hour delay in boarding"
Cons: "Double queing and no information."
Pros: "Cheap, on time"
Cons: "tight seating, not very clean, luggage took some time"
Pros: "It was half empty so I can Ley over 3 seat The food was good ,"
Cons: "Poor maintenance tv seat toilet broken , Very dirty over all the craw don't clean ."
Cons: "They broke my luggage. Tight seating"
Pros: "The room itself was good ."
Cons: "Bed Costmer service they surprise me with over charge service pick up from the airport they have to let Costmer there is charge ,very dirty enternce , and always, I expected much more from 4 star hotel rated by you where actually it's 3.5 star I would not give it 2 . elevator didn't work properly. I give it"
Pros: "Air Asia is always a good deal, and Kayak is always a win."
Cons: "The departure lounge in Goa is a mess. Too many flights and too little space. Only two food choices, leading to crazy long lines. That is not the fault of Air Asia or Kayak, but be warned. Goa airport is rough."
Pros: "Inexpensive flight"
Cons: "The flight was delayed, the complementary cup of water they offered me tasted like it came out of a tap and did not in fact seem to be bottled water. Could be a coincidence but my wife and I both had gastrointestinal issues that same evening."
Pros: "On time cheap clean polite crew no chaos"
Cons: "Very tight seating."
Pros: "Great ticket price, but I got gouged on overweight baggage. My fault for not being aware of the weight limits and overweight fees, but fliers beware. Air Asia is good value for short distance flights with little baggage. There is very little leg room. All refreshments are at a cost, so I didn't try any, but again, on a short flight this is not an issue."
Cons: "i had a lot of bites after the flight. On my hands and on my back."
Pros: "This airline has got it together. Clean, newer fleet. Great service. They hustle."
Cons: "No complaints this trip."
Cons: "Flight was delayed. I was asked for extra money at the airport counter for a window seat."
Pros: "Overall, everything was fine. The 2 hr delay wasn't the airlines fault."
Cons: "The food was for purchase and it didn't seem that there was much of a choice. Also they ran out of the buttermilk - they should know that it is popular."
Pros: "flight back was delayed 3 hours but they found us a seat on an earlier flight, thank goodness we were WAY early and that flight was delayed as well!"
Pros: "price was good."
Cons: "Flight was delayed. Charged for extra baggage"
Cons: "felt like a cheap airline."
Cons: "Crew ran out of all food. Had nothing to offer when they made it to us. Flight was 30 minutes late."
Pros: "Good overall experience, Flight took off on time, landed on time. Baggage came out quickly really smooth trip. It will be good to have a N.A section in the survey - for example there was no Food or entertainment in this flight"
Cons: "Seats are too close together, I am not super tall (5.10) but my knee hit the front seat."
Cons: "I was shocked by the tiny seats and utter lack of space. Also, there was so little room between my seat and the one on front of me that I couldn't even open my laptop to work on it. I will never fly Virgin Atlantic again."
Pros: "Everything went as expected."
Pros: "Never received a change of flight schedule Flight was changed to 3hrs earlier Missed by 15 minutes.t"
Cons: "I hope we get a refund of our newly booked flight Cost $250 cnd. Noordamadrian@gmail.com Adrian noordam t"