Even though it was wireless entertainment system the network speed was so slow.
Excellent in flight service, was a short flight, we were served a meal and soft drink. Very comfortable seats. Will definitely fly Vistara again in the near future.
Very rude crew. Bought a business class ticket but didn’t feel like the class in the entire trip. Will not recommend emirates to anyone!!
The Vistara World entertainment system wasn’t working although they announced it is available on this flight. Rest everything was awesome
The aircraft’s inside decor and business class seats.
First time traveler on vistara - liked everything
Very nice experience with Vistara flight.
The security part at Madras airport was horrible. There was no separate queue for business class, and i almost missed my flight due to the delay in security clearance
The best airline to fly in India. Excellent services both on ground and in flight.
Really great service - staff were very respectful and helpful!
It has been an excellent experience travelling with Vistara. Keep it up!!! You will have great times ahead.
Nice clean aircraft’s … generous legroom !
Terrible in-flight announcements by the crew, in both Hindi and English.
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Make seat comfortable in premium economy ,food better!
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Pros: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Cons: "Co passengers"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Punctuality, cabin crew and cleanliness."
Cons: "Check in at Mumbai needs to be better coordinated."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Very new aircraft . On time"
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Cons: "Worst crew. Very arrogant"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Amazing crew"
Cons: "Check in swiftness"
Pros: "Ground reservation and check in crew were amazing."
Pros: "On time, comfortable seats, friendly crew."
Cons: "Legspace for passengers"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Cons: "Flight delayed and no info"
Pros: "Air hostess service and flight timings"
Cons: "Nothing to remark"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Cons: "Flight was two hours late"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "As above"
Cons: "As above"
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Overall experience"
Cons: "Over expensive food"
Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."
Cons: "The chicken Junglee sandwich was stale hard and really dry."
Pros: "Very helpful employees. Also professional. Very pleased."
Cons: "Everything was acceptable to superior, by first world standards."
Pros: "Onboard crew is willing to help."
Cons: "Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30."
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Cons: "Flight was great. Landing was excellent."
Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
Pros: "Great experience - very relaxing"
Pros: "On boarding was very quick. I was happy to get a meal on a short flight."
Cons: "I do not recall any entertainment. The off boarding was slow."
Cons: "We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked"
Pros: "Attentive on board service"
Cons: "The air craft looked a bit worn around the edges"
Cons: "2 hours late boarding, affected connection flight"
Pros: "Price, crew, and service"
Cons: "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"
Pros: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Cons: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
Pros: "The staff smiled."
Cons: "Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best."
Pros: "good food and support for wheelchair but have to wait longer then expected"
Cons: "Tv was not working at all"
Cons: "Flight was late from Ahmedabad to Mumbai no one informed no counter person to assist the lady at luggage department was pathetic no help very rude very very unprofessional"
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Cons: "my 2 bags were damaged - AI is yet to respond - unable to get hold of them in Newark - left messages - they took the information - no case number assigned. the entertainment system did not work the fruit platter was not provided despite booking several weeks back."
Cons: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."
Pros: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Pros: "Staff was helpful Ground staff at local indore city office was really helpful and went out of their way to help with my change request."
Pros: "Crew was very welcoming. Great service."
Pros: "No hiccups at boarding n check in security etc"
Cons: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
Pros: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Cons: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."
Cons: "Air India cancelled our flight out of JFK "Because of the weather" as i was looking at planes taking off there to a perfectly clear blue sky. They do not invest in deicing equipment, presumably. I received a generic auto-text that the flight was cancelled and told to call them. After waiting on hold for almost 30 minutes, I was told there was absolutely nothing they could do to rebook us anywhere within the next 5 days. Our only option was to accept their full cancellation of both the outgoing and return trips. Completely miserable experience."
Pros: "Food was excellent! Crew was very friendly & courteous!seat"
Cons: "Seats not comfortable, tray table support was broken."
Pros: "Friendly staff who are helpless because the company is not organized,"
Cons: "1.75 hours late in takeoff Indian food is good but Air India -- foolishly following dietary trends -- does not add enough salt, or spice or oils. The result is food that is tasteless. It is an insult to Indian cuisine. Some purchased food (e,g,, Yoghurt or bread) of very cheap and poor quality) Without proper management and organization, even friendly staff cannot render good service."
Cons: "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
Cons: "TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one."
Cons: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."
Pros: "Direct flight, convenient landing time in Mumbai"
Cons: "Being India’s national airline, it needs lot of improvement immediately. It isnt of any use giving review here but for the sake of it, I will. The food was mediocre and repeated. Limited beverage options. Crew was not very responding. Many TV screens didn’t work and even after being told thrice about it, crew didn’t fix it and neither told why. Trash bags were lying open in flight’s food pantry. Never seen that with any other airline. Worst part, the seat comfort and quality of everything in the flightwas below average. Food table, seat covers, etc. None of it is a big deal individually but when all things are combined, the experience of flying air india is not great."
Cons: "Add more movies selection."
Cons: "Poor service, poor food"
Pros: "Friendliness of the staff and good service"
Pros: "Crew very professional and helpful"
Cons: "There were two kids creaming their heads off during the entire flight. I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
Cons: "Flight got so delayed..."
Pros: "Big seats with plenty of leg room vs some of the other carriers that fly in India."
Cons: "Flight was delayed. Almost missed connection."
Cons: "THe flight was delayed by 2 hours and 30 minutes. They informed us vet late by the time we were in the cab."
Cons: "Food was bad. Entertainment did not work. Some cracks on the seat and seat cover was falling off the seat. No drink cart ever came, not even soda or juice was offered."
Pros: "Timing was kept up."
Cons: "Entertainment was at its worst!!!"
Cons: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."
Pros: "Good service and great food"
Pros: "The crew on the plane are really nice and the price is very affordable."
Cons: "I didn't like the gate change and the crew not informing its passengers of this change. Additionally, I asked one of the members if there was a gate change and was told I would be informed to just wait. 10 minutes later, I finally asked another crew member and was told my flight was boarding. I almost missed my flight and no one made this announcement or posted this change on the flight info screens. Furthermore, my flight was scheduled to leave at 7am. I arrived at the airport at 430am and was told I could not check-in until 530am. Therefore, I had to wait outside with my luggage."
Pros: "Take off and landing was good"
Cons: "Food was ok"
Pros: "Helpful crew and the food was alright."
Cons: "Cracked seats, faulty entertainment systems, broken USB slots, the flight was not cleaned after the previous trip. There was crumbs of biscuits inside the headphone pouch. Another passenger had broken headphones. The touch screen rarely worked and rebooted 2-3 times during the flight. Very old aircraft. I was transported back to the 90s."
Cons: "The services in the aircraft was not good as in other airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very few movies on the TV. There was no anouncement for departures at the airport eventhough it was delayed by 90 minutes at Ahmedabad airport. You should keep a column of WORST."
Cons: "The aircraft was not comfortable. The a/c was not on till after takeoff and switched off prior to landing. The staff informed us that they will start only after takeoff."
Pros: "Food was excellent and it was comfortable."