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Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Pros: Nothing

Cons: Everything starting from the check in to on board restrooms

Pros: New aircraft with comfortable business seats

Cons: More than 4 hours delay! Not all selection from food menu available

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: Everything was a great experience.

Cons: The crew wasn't very happy. A few more smiles would make a world of difference.

Cons: Impossible to change the flight. We showed up with a confirmed reservation and we were not in the system. Can't check in, print boarding asses or even check on your flight online. The staff and flight crew were great but hampered by old technology.

Cons: Please contact me

Pros: In-flight entertainment. Good meals.

Cons: I have sent several emails regarding a small blue nylon bag full of medicine that was left on the seat, possibly wrapped up in the blue blankets. I have not heard back from anyone regarding this necessary daily medication.

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Old aircraft rickety seats

Pros: Amazing crew!

Pros: The crew were very welcoming, helpful and charm, makes you feel easy

Cons: General interior cleanliness

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Cons: Nothing

Pros: Our baggage arrived with our flight.

Cons: If Air Seychelles Johannesburg has not left us for two days in Seychelles without luggage, we would not have been worried.

Cons: Meal portions were very small... My asian veg meal that i ordered did not reflect on my seat number... The TV screens and remote need to be updated. Sound via the earphones was terrible.

Pros: The flight itself,when it occurred, was fine. The original flight was cancelled. Checking into the airport hotel was chaotic and time consuming. We got 5 hours sleep. Check in was also chaotic. The flight was okay but half the plane’s luggage was left behind.

Cons: See above. Our luggage was supposed to arrive last night. It didn’t. We pray it arrives tonight. Very bad service.

Pros: Nothing in particular. The flight was fine.

Cons: The a/c system took very long to start working. We were sweating and dizzy because of the lack of fresh air.

Pros: Fine flight with good meals.

Cons: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Cons: Not having to wait 3 days for my luggage

Cons: Old aircraft, rickety seats

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: flight was on time

Cons: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.

Pros: No problems

Pros: Crew was so nice and very helpful

Cons: Timing, delayed by 20 minutes

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Pros: Everything was a great experience.

Cons: The crew wasn't very happy. A few more smiles would make a world of difference.

Pros: Our baggage arrived with our flight.

Cons: If Air Seychelles Johannesburg has not left us for two days in Seychelles without luggage, we would not have been worried.

Pros: Pretty fast boarding process without any problems during the check-in and stuff. Seats are good for the price range.

Cons: My seat had some issues with the backrest and the display couldn't be fastened in a propper position because of the broken hinge.

Pros: The flight itself,when it occurred, was fine. The original flight was cancelled. Checking into the airport hotel was chaotic and time consuming. We got 5 hours sleep. Check in was also chaotic. The flight was okay but half the plane’s luggage was left behind.

Cons: See above. Our luggage was supposed to arrive last night. It didn’t. We pray it arrives tonight. Very bad service.

Pros: Land crew attention was polite and nice

Cons: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Pros: seat not comfortable

Cons: more drinks along the way

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Pros: Punctuality in Punctuality

Cons: Everything's is ok

Pros: Flight Crew were great

Cons: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Cons: There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.

Pros: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Cons: See above

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Cons: Airport Addis Ababa is chaos.

Pros: Excellent seat

Cons: Old aircraft rickety seats

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Pros: Very good,on time good service

Cons: Better seats on business in boing 737 800

Pros: Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average.

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Old aircraft rickety seats