Cons: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Cons: "Flight attendants have limited English fluency."
Cons: "Airport arrival experience at passport control was terrible"
Pros: "Nice service"
Cons: "I enjoyed visit via turkey and not long flight. I felt comfort"
Pros: "The food was good. The staff very friendly."
Cons: "Leg room Food choices"
Cons: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
Pros: "overall it was ok but the service between chicago-istambul and return is superb"
Cons: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Pros: "Food and drinks"
Cons: "Business class seats can be a bit wider"
Pros: "Sfo-ist I would rate 5 stars, great hospitality and food. IST-SFO 3 stars, bad food, not a welcoming staff."
Pros: "The food and quality of the flight was incredible."
Cons: "You broke my suitcase"
Pros: "Excellent service. Even the food was great :-). The bathroom cream and parfume were a nice touch. Nice hot towels, Nice touch to provide a menu! Check-in was a breeze"
Pros: "Everything was exceptional"
Pros: "Food was good. Flight was good. Crew during the flight was good"
Cons: "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
Cons: "some staff spoken English was not upto the mark"
Pros: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Cons: "Turkish now joins the sad club of airlines that charges for better seats."
Cons: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Pros: "Boarding was easy"
Cons: "Food, service and very mean crew. Upon landing in Istanbul no guidance is provided about your next flight and nobody helps. Very crowded and small airport."
Pros: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Pros: "Staff was courteous and wore smiles..."
Cons: "The food could have been better..."
Cons: "Hardly any leg space"
Pros: "On time."
Cons: "Seats are a bit old."
Pros: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Cons: "The boarding can be better organized. It can be chaotic and disorganized."
Pros: "At least there was a good selection of movies"
Cons: "Of the frequent number of flights I've taken in the past year, this was the most unexceptional. Nothing stood out, good or bad. Food was bland, attendants were just doing their jobs and never saw one walk up and down the aisle between services to see if there were any needs or concerns."
Pros: "Traveling business class makes all the difference, as it should. Trolley service lets one see and choose a meal. Attendants were very nice and helpful. Also, the Turkish Air Lounge in Istanbul is incredible and almost worth a destination in its own right."
Pros: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Cons: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Pros: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Cons: "below average food . Particularly for health conscious people."
Pros: "I love the food, the crew was very nice, great service. And wonderful entertainment. I love to fly by Turkish in the future. I enjoyed everything."
Cons: "Pathetic vegetarian food."
Pros: "The Welcome from the crew member and Istanbul airport"
Cons: "Food, Drinks and the service from Crew."
Pros: "Good food. I would say there is scope for improvement on wines"
Pros: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Cons: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
Pros: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Cons: "I feel the food could have been better."
Cons: "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."
Pros: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Pros: "Courteous service, good food and fine entertainment options."
Cons: "The USB charging port wasn't working."
Pros: "Seat comfortable good leg space"
Cons: "Food quality and selection of items and taste"
Pros: "The service was good, inflight amenities were nice."
Cons: "They changed my flight date so many times, I was unable to fly"
Cons: "Employees didnt look or act very welcoming. Very little food."
Pros: "Overall journey was ok"
Cons: "I am vegeterian. Food was horrible :("
Pros: "Duration of the flight is good."
Cons: "Staff on Istanbul airport is rude. They don't respond to people"
Pros: "On time"
Cons: "Food chairs"
Pros: "Entertainment system, food"
Cons: "Announcements illegible"
Cons: "It's KLM. What else do you need to know."
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "Usual faultless KLM experience"
Pros: "Excellent crew, good food & movie selection."
Cons: "I congratulate the KLM crew!"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "There was no wifi on flight"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "Our lougage did not arrive"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Food and staff behaviour"
Pros: "Wifi on Board"
Cons: "They have mabaged to lost my luggage"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Cons: "Bit cramped for space"
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Cons: "The bags where damaged from the staff"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "Plane service"
Cons: "1h30min delay at airport"
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "Staff Curtsy and overall gestures!!"
Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "Great food and friendly crew."
Cons: "Seatback system was old and not very functional."
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Pros: "Flight was in time"
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Food, service, comfort"
Pros: "Nice staff, very professional and helpful."
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Pros: "The service"
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pros: "This is what happens when you get roped in by a low price."
Cons: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pros: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Cons: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."
Pros: "Pretty decent"
Cons: "Not much"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Overall the the whole experience was very mediocre from check in to service on the plane. The food was not at the business class level. Looks like BA is at the bottom of the barrel compared to other carriers offering the same business class service. Will never fly business on BA.
Pros: "Did not fly."
Cons: "Kayak should have canceled my ticket"
Cons: "Enternteiment and seats"
Cons: "More entertainment options"
Pros: "On time, friendly crew"
Cons: "Seats are tight,"
Pros: "Very nice crew"
Cons: "The boarding process, better seats, outdated entertainment system, & slow Baggage delivery ."
Pros: "Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room."
Pros: "Good crew"
Cons: "Some free snacks could have helped"
Pros: "Good food (chicken)"
Cons: "Seating too tight"
Pros: "It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money."
Cons: "Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA."
Pros: "Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video"
Pros: "Food and service were great. Super Polite, well manered, overall, you can feel it's British Airways."
Cons: "No complains. Honest."
Cons: "More latest movies in the inflight movies"
Pros: "The airport is nice"
Cons: "But they didn’t let me in because I didn’t show up for the first flight"
Cons: "Loved the flight however wished the food selection was better in business call. On the way to Mumbai the option and choice was better and tasted good. I was not impressed with selection and taste it could have been better."
Pros: "When i booked on kayak was from 8th August to 18th August when BA booked 8th August to 18th September it cost me extra to come back on monday 20th August £ 1400 extra"
Pros: "We could reschedule it. But only a week later."
Pros: "Great seats, lots of room. The ground crew were great and helped with our baggage and the cabin crew was as good as they could be given the restrictions on their jobs."
Cons: "Had to pay for water or drink tepid tap water, we were not even given water or a cheap bag of pretzels, also the plane had not been cleaned forever, there was crusty food on the floor and trash. It was very strange for an international flight."
Pros: "The size of the plane"
Cons: "Leg space."
Pros: "On time. Efficient"
Cons: "No snacks"
Cons: "They were late by 2 hrs"
Pros: "Highlight of the trip was BA's inflight safety video."
Cons: "I took a BA flight after a while. I had stopped flying BA in flight service and comfort was poor. I travel business class. Seats were dated (seat cushions), plane was dated, inflight entertainment systems dated (compared to most other airlines). Crew goofed up on food. I had a seat change which I informed the Sr Purser who came to take food order, his colleague who came to serve drinks. Still the server gave my food to the other passenger who had requested to change seats. Which resulted in no food for me. They clamoured some meal fro economy class and served so shabbily (only a pic can show how shabby it was - unfortunately I can't attach one here). In spite of all this the purser showed no remorse or offered no apology. I think I made a mistake in choosing BA, should have never come back to them."
Pros: "Everything was okay, except....."
Cons: "I was not happy with the ground staff in Mumbai, for not sending my baggage directly to Toronto, which was my last stop. I had to go through the whole process of checking in again in Montreal, where I could have missed my connecting flight to Toronto. I think your BA staff in Mumbai should be trained better, thanks."
Pros: "Economy plus was great. Economy was a little rough for me as seating was much less comfortable"
Pros: "The crew were super helpful and attentive."
Cons: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Pros: "polite crew"
Cons: "old plane, old entertainment systems, no updates"
Pros: "BA flight to JFK was delayed by 3 hours and it was not made up for either. We got to JFk at 3:40 as opposed to landing at 12:40pm. It was very inconvenient. Service was slow and patchy."
Pros: "I like that they upgraded the seat. My other flights, however, were garbage. This particular one was pleasant."
Cons: "Dude with stank breath constantly burping in my direction. Not your fault, I know."
Cons: "Food quality was mediocre, choices limited"
Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"
Pros: "The room on plane to Heathrow, wouldn’t know about way back considering I had to rebook onto Air India..."
Cons: "Just the fact that BA decided to hold us in UK for 6 hours to get their full pay and the fact that Heathrow ground crew had not enough de icing equipment and resources were at an all time poor response. Three hour lines for checking on status of bags, status of flights, unable to book a hotel through BA and got nothing from them. I didn’t enjoy freezing and staying there in Heathrow freezing... plus I didn’t fly this flight home due to fears of them not being able to handle a coating of snow versus what loads of snow we recieve in the states. I had to take Air India home to the US AND HATED IT... thank you BA and especially Heathrow Number one for lack of response and total irresponsibility..."
Pros: "Fast Boarding. Easy Airport"
Cons: "Very Rude & Disrespectful Crew"
Pros: "Service and Care with sense of humor! I have sat in both business and economy, and while I prefer the room in business, I still feel the service is just as wonderful in economy. I got all I asked for including bubbly in economy! I like to stay awake on the way back to the US and asked for two coffee's and a bubbly, a ginger and an OJ just before dinner & refills on cafe. Of course I thought I was pushing it to ask for it all at once, but they laughed, proceeded to fill my wishes and with a good sense of humor asked If I wanted anything else! I actually got everything I asked for! Super!"
Cons: "I pre bought my seat and chose an aisle. The plane was changed and I ended up in a window seat within the same row I had chosen on the other plane lay out. I prefer the aisle as I like to get up a lot and hate to annoy others who may prefer not to get up every time I do. I was lucky that the flight had plenty of empty seats and was able to move to an aisle after asking. What happens on a full flight? I would have been really upset. What is the point of pre-booking one' s seat? If the plane is changed, BA ought to take care to make sure a pre-booked seat gets a window/aisle near the row they chose. I suspect that is more important than the row on a long flight."
Cons: "The food was served twice on the flight, but was almost the same kind of menu."
Pros: "Boarding was quick"
Cons: "Lack of communication about delays."
Pros: "Nice short flight."
Cons: "Couldn't get their attention to order a hot drink, or to toss the empty once they came around to collect the rubbish."
Pros: "Employees were very helpful. Wheelchair personal were efficient and friendly."
Cons: "Lack of a separate "extra legroom". Have to be careful to get premium economy and then hope I can get bulkhead seat at airport."
Cons: "Paying $7000+ For a seat like this is a travesty"
Pros: "GREAT movie selection!"
Cons: "Didn't like sandwich for lunch, but the other meal was good."
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Pros: "Comfortable seating"
Cons: "No beverage service."
Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."
Cons: "Has taken up mobility/special assistance while bookkong but didn't get any assistance after landing at London Heathrow airport. Entire transfer at Heathrow airport for catching up next flight to Phoenix, USA lot of struggle had done because of it."
Pros: "Clean cabin and crew's friendly attitudes."
Cons: "Finally got it 20 mins before touch down but the cheese was still freezing cold! That's amazing! The crew would rather enjoying coffee and talking instead noticing the call for help. Coffee served with a loosing lid and ended up spilling out."
Pros: "Only 40 people on the flight. Fast flight Nice to Heathrow. Got in 20 min early. That is what happens when the flight is almost empty. But then we had to wind our way from Terminal #5 to #2."
Cons: "No free food or drink. One guy on board could afford the 16£ champagne at lunch time. Must of had a craving."
Cons: "general boarding en mass.prefer orderly by "zone" boarding"
Already mentioned the didorerly check in process. The crew were not aware that I pre-booked for snacks and paid for. They said I have to pay for snacks and drinks, when I showed the crew my boarding pass they said that the system was not updated with this information. Very strange excuse..
Cleanliness os Seats and surrounding areas. On time Departure and Arrival. No1 Budget Airline in India
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Cons: "All good"
Pros: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Cons: "An understanding and accommodation based on medical reasoning."
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "Punctuality, cabin crew and cleanliness."
Cons: "Check in at Mumbai needs to be better coordinated."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Pros: "Amazing crew"
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "Legspace for passengers"
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Pros: "Reached before time!"
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Cons: "Lost my luggage due to mistake at check in desk"
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Good crew, comfort & food."
Pros: "Kayak service is not good"
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Overall experience"
Cons: "Over expensive food"
Cons: "No leg room"