Daily cleaning, installation of cabin HEPA filters on flights from Goa to Kerala
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Scores according to KAYAK customer reviews
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "Very good crew"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."
Pros: "The best airlines"
Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"
Cons: "It was good value for option With in flight catering"
Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"
Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."
Pros: "Very helpful and kind crew. On time boarding and departure."
Cons: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Pros: "Everything great!"
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"
Pros: "Crew was very attentive & met all my expectations."
Cons: "Excellent service !!!"
Pros: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Cons: "The food was very mediocre!"
Cons: "Many of the entertainment systems were broken."
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "Looks that it will depart on time"
Cons: "Middle seat"
Pros: "Same again the crew were fab"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints so far so good"
Cons: "food options exhausted pls tell ground catering to provide more food Plane was freezing on international flights and at 3:50am in the morning pls provide blankets to all"
Cons: "Food is good except Chicken coconut curry"
Pros: "Helpful Qatar Airways passenger assistant at check-in."
Cons: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Cons: "Too crowded in in flight"
Pros: "Friendly and helpful staff."
Cons: "No entertainment available. A very old plane."
Pros: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Cons: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Pros: "The crew were excellent."
Cons: "There is nothing I didnt like"
Pros: "The crew were nice and cautious"
Pros: "Food and entertainment"
Pros: "The best airline I have ever flown."
Pros: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "For the most part the crew were very helpful."
Cons: "Food quality and quantity."
Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Pros: "Smooth take off and landing."
Pros: "Excellent service. Flight on time."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Cons: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Pros: "Great service. Great food. Great entertainment."
Cons: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Pros: "Over all great"
Pros: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Pros: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Pros: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "The flight was on time and boarding was fast"
Pros: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Cons: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."
Pros: "Love it. Newer airplane; state of the art high-tech."
Cons: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Pros: "Exceptional Service Great Food New Planes Overall excellent"
Pros: "Nothing really"
Cons: "Food was really bad might as well have junk food."
Pros: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Cons: "I had a little trouble with the dvd monitor."
Pros: "Todo estuvo prfecto"
Cons: "La comida no es nada del otro mundo"
Pros: "Very spacious, good food & service"
Pros: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Cons: "All good"
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Cons: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Cons: "Flight delay was not communicated timely"
Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Pros: "Ground reservation and check in crew were amazing."
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Pros: "On time"
Cons: "Courteous and efficient staff."
Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Pros: "No delay proffesioal staff and efficient work and space"
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "As above"
Cons: "As above"
Pros: "Time keeping and professional experience"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"
Pros: "Clean and comfortable"
Cons: "No free snacks or food/drinks of any kind :("
Pros: "Flight was ontime and clean"
Cons: "Onboard food"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"
Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."
Pros: "Boarding process"
Cons: "Comfortable chairs."
Cons: "More leg room"
Cons: "No Delays in flight......one hour delay is too much"
Pros: "Seats were ok. 300 one is too much to buy seat."
Cons: "Delay in boarding and flight"
Pros: "All good"
Cons: "The business class was cheap. Didn’t expect such poor quality."
Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"
Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"
Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."
Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."
Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"
Cons: "No water was offered"
Cons: "The flight landed 2 hours later"
Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"
Cons: "Nothing as such"
Pros: "Very customer like"
Cons: "Poor customer service"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"
Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."
Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."
Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"
Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."
Pros: "Trip was smooth."
Cons: "No problems whatsoever."
Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"
Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."
Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"
Cons: "Flight was delayed by 3 hrs"
Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."
Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."
Cons: "Being late. Disorganized boarding."
Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"
Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"
Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"
Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."
Cons: "Non-existent leg space. Narrow seats."
Cons: "poor communication of delay as well as estimation of delay."
Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Pros: "Seat was not at all comfortable. Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report."
Cons: "Face wipes was needed"
Pros: "Seats were not comfortable."
Cons: "Switching to business class for better comfort"
Pros: "Flight delayed 2 hours"
Pros: "The seat was fine for the aircraft."
Cons: "Horrendous delays causing expensive rebooking of flights. Zero customer service when the delay was the fault of Air India. Horrible boarding process and no intervention by crew when passengers threw fits about their seats and tried to switch in complicated manners, when we were already delayed."
Pros: "Airport in Delhi was nice. Terminal was the furthest away though so that was bad."
Cons: "Super late- didn’t board until after the flight was meant to depart causing me to miss my pickup. Food is terrible. There is no entertainment whatsoever, no charging ports to tv or movies. Quite possibly the worst take off and landing of my 35+ flights this year. The staff is friendly but the airline is terrible. Seats were dirty with stains on the headrest, no legroom and no availability for upgrades."
Pros: "Absolutely nothing."
Cons: "The flight literally stinked. I would have volunteered to donate them couple of air fresheners. Air India doesnt deserve to be in this business."
Pros: "Flight from chicago to delhi and the international conn to kochi was all excellent and seamless. I highly recommend flying air india if you find a last min good deal because then most seats are empty so you can stretch out and sleep."
Cons: "Probably earlier passengers messed up the tv console so the touchscreen feature was slow to respond but some of the movies were excellent on this flight"
Pros: "Well managed. Well serviced flight. And of course on time."
Pros: "Comfortable seats"
Cons: "No entertainment, only Vegetarian"
Cons: "3.20pm flight took off at 10.20pm. Sure, the issues were due to bad weather that affected all airlines at Goa airport, but the other airlines recovered as soon as the airport was reopened around 6.30pm. Air India didn’t have a plane show up till 9pm. They even allowed the 6.40pm flight take off before the 3.20pm flight. No announcements letting passengers know what the deal was except telling us that there was a delay. I had to use apps to get the information I needed."
Pros: "The staff were good"
Cons: "The flight was delayed No entertainment on flight No choice in food and drinks"
Cons: "The aircraft is small and understandable because short distance. When we boarded the aircraft got problem with brakes & AC. We have to be offloaded. We finally depart after 2 hours."
Pros: "Comfort of non-stop flight from SFO to Delhi. Good Food."
Cons: "Poor entertainment system during the return journey."
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Pros: "The stuff"
Cons: "Nothing was right, from the beginning till the end. Security Checks 4 different places not required, No beverage service on flight, was left on the side, was self serve, that’s Pathatic. Passenger had to fight with the crew for service. That’s ridicules."
Cons: "Entertainment was not working in my seat(19F). May be Air India has to change their menu.."
Cons: "The screen was not working which is so bad I have been paid so much n travelled"
Cons: "I understand Air India does this on most flights, but fogging the cabin is super creepy and gross."
Cons: "Every thing"
Pros: "crew members were polite and service oriented"
Cons: "security checks at the gate, past gate, and before stepping into aircraft were over and redundant to a point it felt like being hassled."
Pros: "Staff was friendly. Flight was timely."
Cons: "Food made us all sick. Wish flight was closer to gate. Also, my tv was not functional the whole time - couldn’t even connect to see map of flight."
Pros: "Nothing really other than it got us to Mumbai"
Cons: "Very chaotic boarding LONG wait on tarmac with NO updates Food really bad"
Pros: "Surprisingly DEL to COK flight and its crew were too good compared to SFO to DEL flight."
Pros: "Overall good"
Cons: "Aircraft was old."
Pros: "- Leg room in emergency exit seat (pre-booked and paid for) - Overall service - On-time departure - Far improved customer service levels"
Cons: "- multiple document checks every time I moved! Approx 6 people needed to see my boarding pass before I got on the flight...."
Pros: "Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul."
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Pros: "The improvements from before Well set entertainment"
Cons: "I arrived 2 hrs before floght departure. They first issued me a boarding pass; then there computers got stuck for a while. The guy at the counter couldn't get me a luggage label; then announced the flight was overbooked, took back my boarding pass and then tore it up. Told me my seat had been assigned at another counte to a family. He sent me over to another counter where no one told me anything for gala an hour. Finally they told me I had no option but to take the next flight at 500am. They put me up in a trashy transit hotel, made me wait outside in the heat for another half hour for the transport to the hotel. Will never fly Air India again if I can help it. Everywhere you see a lot of air India officials but only on in ten appears to know his job. Very unprofessional, incompetent, customer unfriendly. What a pathetic airline. Btw the frigid provided is a meager vegetarian buffet at a restaurant which is a few blocks away from the transit hotel."
Cons: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
Pros: "The time of the flight was good."
Cons: "There were many problems I faced in the flight mentioned below:- 1) firstly at the time of boarding the staff changed the seats for me and my wife which we had opted at the time of web check in. 2) After getting into flight I noticed the plane was very old and the seats were broken also. 3) very less movies collection. 4) the touchscreen were not at all working . 5) no charging port , it was broken . Not even USB port was there. 6) very bad food service. They just forgot to serve the drinks and meals at a correct interval of time."
Pros: "Flight timings"
Cons: "Poor in flight service quality"
Pros: "Rest if average but expected with Air India"
Cons: "Strangely Air India was not aware we were travelling with our 5 years kids so we had first raw exit seats ! Of course we had to move from there and got finally separarated. At the checking, they told us "you have not informed us you travelled with kids !". A huge food box is given with almost nothing inside. I am ok with no food given but please make sure you do not waste and pollute for no reason"
Pros: "The crew on the plane are really nice and the price is very affordable."
Cons: "I didn't like the gate change and the crew not informing its passengers of this change. Additionally, I asked one of the members if there was a gate change and was told I would be informed to just wait. 10 minutes later, I finally asked another crew member and was told my flight was boarding. I almost missed my flight and no one made this announcement or posted this change on the flight info screens. Furthermore, my flight was scheduled to leave at 7am. I arrived at the airport at 430am and was told I could not check-in until 530am. Therefore, I had to wait outside with my luggage."
Cons: "The flight was 25 minutes late, no explanation.."
Cons: "I doubt we'll fly Air India again if we have any alternative."
Cons: "Bad service and seats. Very uncomfortable with seats/desks broken."
Cons: "We left 3 hours late. I missed my second flight. The flight attendants on the plane were lovely and helpful but the the Air India crew in the airport was not helpful at all in solving the problem their company created. On top of that my luggage is missing and I keep getting the run-around from Air India. I called a number, they told me to call another number. I called 6 times before anyone picked up. They told me to send an email. It's been a week and I still haven't even talked to anyone about my luggage."
Pros: "Didn't expect to get food. So that was a pleasant surprise."
Cons: "Flight was about 50 minutes late"
Pros: "Delays and missed connections. Avoid transit through Delhi and WHEN Air India delays your flight, don't expect staff to try to help. You're on your own. ANY other airline in India is preferable - avoid at all costs."
Cons: "Delays and missed connections. Avoid transit through Delhi and WHEN Air India delays your flight, don't expect staff to try to help. You're on your own. ANY other airline in India is preferable - avoid at all costs."
Pros: "I liked that I arrived safely. The crew were all pretty nice as well."
Cons: "Plane was extremely run down and dirty. There was dust and dirt on the windows and cabin panels, and the seat back entertainment was falling off of the chair in front of us. The bathrooms look like they haven't been cleaned ever. It generally felt like Air India does not maintain their aircraft, which makes me wonder if they do their safety maintenance on time as well. In addition, after we had taxied to the runway and were about to take off, the pilot suddenly returned to the gate because "something looked wrong." All of that adds to the feeling that this airline does not do proper maintenance."
Cons: "The plane was late making us late for our connecting flight so not only did we have to get off and go to the next gate but we also had to recheck our luggage. We were charged for the weight of our bags for the second flight because it was over limit. We were not aware that the weight limit would change from one plane to the next. It was ridiculous. We should not have had to pay over $80 for this when we were told the limit was 25kg. We made it to the plane just in time. It was a very upsetting experience and we will definitely think twice about flying air India in the future."
Pros: "Service was great. Pilot explained everything."
Pros: "Worked like expected"
Cons: "Aircraft old, business class terribly dirty. Hostess did not serve drink on entry. Power outlet not working. Flight cancelled and everyone told to leave aircraft without any effort to rebook business class customers."
Cons: "The snack."
Airlines flying from Goa to Kerala have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Goa to Kerala
Masks required on board, masks provided on flights from Goa to Kerala
Social distancing seating
Middle seats unavailable to book on flights from Goa to Kerala
Testing for antibodies, testing for symptoms for flights from Goa to Kerala
Waiving of change fees. Search flexible flights from Goa to Kerala