Daily cleaning, installation of cabin HEPA filters on flights from Germany to Guwahati
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Scores according to KAYAK customer reviews
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "Very good crew"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."
Pros: "The best airlines"
Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"
Cons: "It was good value for option With in flight catering"
Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"
Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."
Pros: "1 check in bag missed. Launched the complaint and still no use."
Cons: "Make sure no bags misssed"
Pros: "Nothing in particular."
Cons: "No inflight entertainment. Old plane - no facility to charge phones, not even a bag to keep things. flight crew could smile more."
Cons: "Check in process at Mumbai airport."
Pros: "They really take care of ur needs, try to accommodate elderly ppls needs"
Cons: "Food please please I am not saying give excellent food, but please give ok type food"
Cons: "Your (Kayak's) booking service sucks."
Cons: "It was pathetic wheelchair access in Dubai international Airport. They made passenger walk instead of providing wheelchair. It was a long walk for passengers, who could not walk well."
Pros: "Nothing in particular"
Cons: "The cabin was freezing. People were wearing jackets, hoodies, scarves and hats but the flight attendants didn't do anything about that. The disastrous Rayanair at least realised how that was making them burn more fuel and now they are letting passengers melt with heat. When will Air India learn this?"
Cons: "They are even overbooking international flight We were bumped off our flight on day one despite having confirmed seats We arrived at the airport 3 hrs before but were still bumped from our confirmed seats Staff did not provide adequate info about this overbooking procedure and we had no idea about it Other than us there were 30 more passangers who had no info about it also"
Pros: "Great service"
Cons: "Food was rotten!"
Cons: "Entertainment system did not work at all during this 14 hr flight"
Cons: "One has to go thru customs in mumbai (awful experience) then transport them to domestic airport ! We barely made iy to our connecting flight and had to run. Our bags were wet from rain !!! i can see why most people avoid Air-India and Mumbai airport. The morons think building a shiny facility is enough, its EXPERIENCE that matters. Instead of Mumbai it should be called Mum-BYE, just because of the experience."
Pros: "Very good service Very good choice of entertainment"
Cons: "Lounge in Delhi sub par Bangalore connecting flight was late"
Pros: "Only direct flight from Delhi to DC"
Cons: "Crew was lazy and wasn’t keeping the aircraft neat. Seats are tattered, worn out and really uncomfortable. Food was mediocre at best!"
Pros: "Seat spacing was good"
Cons: "Didn’t like the food ...."
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Cons: "Plane was old and plastic panels in front of seats cracked and was covered by cloth tapes on so many seats and hand rails"
Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"
Cons: "Seats, entertaknment system and aircraft ovwrall needs maintenance."
Pros: "Seating is okay"
Cons: "Worst entertainment - Touch won't work, Remote won't work, Crew was not able to fix this. Long flight Worst staff. Crew never care about to our requests."
Pros: "Overall Air India has improved a lot over the years. Flight took off ok time, reached destination before scheduled time. Need to improve on in flight announcements, get better on communication, service mannerisms, approach to customers, courteousness, etc. It was a good experience and would like Air India to get better and be great!"
Pros: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Cons: "The food"
Cons: "Seat F37, entertainment system was not working. I see that AirIndia being an major Indian bran don't have major regional languages ? Singapore airlines, Emirates have lot of Kannada movies, why not Air India ?"
Pros: "Overall service."
Cons: "Malfunctioning entertainment sercie,"
Cons: "Everything. The cabin crew were rude to the max and never came to serve whenever required. It was the shittiest 17 hours ever"
Pros: "Overall good service."
Cons: "15 hours flight. Entertainment did not work both way. very unhappy."
Pros: "The flight is direct is the only good thing. The legroom is good, but that's due to the plane being extremely old."
Cons: "There are so many things that I have jotted down a list. 1. Plane is really old 2. Entertainment on most of the seats are broken. 3. Remotes don't work either. 4. Crew is extremely unprofessional. (Domestic Air India crew is more professional than international) 5. Crew is incompetent as well. They couldn't figure out how to organize over head space. I had to help them out. Eventually someone from the airport had to come and help as they wanted our flight to depart on time. 6. All the plane announcements from the hostess and the pilot was crass. 7. There was just enough food, but no extras or snacks. 8. One of the meals out of three was inedible because it was super spicy."
Cons: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."
Pros: "Nothing positive to say."
Cons: "Lounge was not A lounge, but an airport bar were we could get 1soft drink. A second fanta, we had to pay for. No food, only A sandWich. No buffet. Terrible. Meals on board worthless. As non-vegetarians, we love meat or fish. And want decent food. Especially when flying business class. Everybody Got The Same vegetarian meal. A shame !! No alcholic beverages on board, not even beer. Never again with this airline. We received our luggage at last. While economy passenger Got their luggage quick."
Pros: "the food and the service on flight was good, the staff was friendly."
Cons: "The flight crew did not do a check before takeoff. There were many seats in the recliner positions, the were children and adults standing during takeoff. When the meal was served there was good all over the cabin floor and hot coffee was spilled on my hand and lap while the flight crew was serving the person next to me."
Pros: "Well organized for Wheelchair needs with Numbering system"
Cons: "This trip was my aged parents in law and service provided by them was good"
Cons: "bad service by crew flight is late all the time no regrets by air india"
Pros: "Leg room, food, crew"
Pros: "No disturbance and smooth travel"
Cons: "No entertainment"
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Cons: "Our AI flight from Ahmedabad to Mumbai was delayed by more than 3 hrs. Though I had access to the Business Class passenger lounge, the one at the AMD airport is less than mediocre. Finally, when we reached BOM, it took the wheelchair service nearly an hour to get me and other wheelchair dependent passengers off the plane. This nearly caused us to miss our connecting flight to Newark. We also did not get to use the lounge in BOM as a result of the delay in AMD and BOM. I was travelling in Business Class due to my severely bad health condition. My husband was travelling in economy. AI ground staff was so arrogant and inconsiderate that they would not help my husband get a seat (within economy class) close to the Business Class section so he can attend to me periodically on the 16-hour long flight to Newark. In addition to the ground and flight staff being inconsiderate, the interior of the plane and the food service (in the economy class) are less than mediocre. We had choice of other airlines, but being proud indians, my wife and I decided to give AI a chance. Next time, we will find other ways to show our love for India than patronizing AI."
Pros: "It left close to on time"
Pros: "my mom said this flight is best ever"
Cons: "My Tv wasn't working both the times. Which made the 14 hour flight really tough."
Pros: "Food is great! Very attentive crew."
Cons: "There was no wifi or in seat power 240/110V."
Pros: "The leg room was great! Good was also good. However, the staff is borderline rude and look like they hate their job. The flight attendant we had on our route to Chicago was very polite!"
Cons: "The planes are old, dirty and they smell. The crew did an awful job during boarding. People started linking up even before any rows were called. The crew should have asked those people to wait for their rows to be callled. Instead, they took anyone that was in line! Utter chaos!!! The tv monitors and remotes did not work either."
Pros: "The behavior of the staff."
Cons: "Half of the tv screens are not working Some working but partially"
Airlines flying from Germany to Guwahati have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Germany to Guwahati
Masks required on board, masks provided on flights from Germany to Guwahati
Social distancing seating
Middle seats unavailable to book on flights from Germany to Guwahati
Testing for antibodies, testing for symptoms for flights from Germany to Guwahati
Waiving of change fees. Search flexible flights from Germany to Guwahati